Total 5 job vacancies by TSA Group

TSA's Senior Project Manager will lead all manner of projects (strategic, operational, technical etc.) and change initiatives, overarching people, process, and technology. 

The Senior Project Manager will be responsible for the effective and efficient delivery of projects, following TSA's Project Management Framework and will also deliver improvements in how we operate.

• Manage successful delivery of projects. Facilitate effective scoping.
• Coordinate activities, timelines, and dependencies ensuring timely delivery with quality.
• Manage issues and risks.
• Provide visibility of project status. • Serve teams by ensuring members are enabled, empowered, and unblocked.
• Structure knowledge, artefacts, outcomes, project data and communication effectively and efficiently.
• Ensure focused and prioritised delivery of strategic projects.
• Identify business improvement opportunities.
• Improve the efficiency and effectiveness of key business processes.
• Influence, provide input to, and help maintain, the EPMO's project management methodology.
• Promote the EPMO's project management methods and practices.
• Offer and deliver training, guidance, and consultancy on the EPMO's project management methods and practices as required.
• Be a respected leader.
• Continuously improve how projects are delivered.
• Implement positive change and be a role model for improved ways of working. Identify, nurture, and grow talent.
• Foster effective collaboration across teams. Embed long-lasting and effective change and transition.
• Support engagement on the change journey and high adoption post- delivery/implementation.
• Celebrate and share success.
• Encourage, motivate, and inspire others.
• Collaborate to generate new ideas and suggestions to improve team culture and promote inclusiveness.
• Create solution-orientated teams.

TSA Group is seeking a skilled Leadership Coaching Specialist to join our team. In this role, you will be pivotal in developing and refining the leadership capabilities of our AU managers in Assurance through targeted coaching. You will work directly with individuals to enhance their leadership skills, drive personal and professional growth, and help them achieve their career goals while aligning with TSA Group’s strategic objectives.

Key Responsibilities:

1. Individual Coaching:
   • Provide personalized coaching sessions to managers and executives, focusing on enhancing their leadership skills, performance, and career development.
   • Develop individualized coaching plans based on assessments and feedback to address specific leadership challenges and goals.
   • Utilize various coaching methodologies and tools to facilitate growth and improvement.
2. Leadership Assessment:
   • Conduct assessments (e.g., 360-degree feedback, personality assessments) to identify strengths, development areas, and leadership potential.
   • Analyze assessment results to tailor coaching strategies and track progress over time.
3. Development Planning:
   • Collaborate with coachees to set actionable goals and create development plans that align with both personal aspirations and organizational objectives.
   • Monitor progress towards goals and adjust coaching strategies as needed to ensure successful outcomes.
4. Training and Workshops:
   • Design and deliver workshops and seminars focused on leadership skills, including effective communication, conflict resolution, and strategic thinking.
   • Integrate coaching insights and best practices into training content to ensure practical, real-world applicability.
5. Program Evaluation:
   • Assess the effectiveness of coaching programs and interventions through feedback, performance metrics, and follow-up evaluations.
   • Use data and insights to refine coaching techniques and improve overall program impact.
6. Stakeholder Engagement:
   • Work closely with senior leaders, HR, and other stakeholders to understand organizational needs and ensure coaching aligns with broader business strategies.
   • Provide regular updates on coaching outcomes and progress to key stakeholders.

What will a normal day look like? 

Representing our client, you will lead and motivate a team to support the customers service and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. 

You will lead, coach and develop your team to support the overall business and client objectives. This will be achieved by: 

• providing continuous coaching and feedback to enhance each team members capability.  
• setting clear expectations and targets for the team 
• Creating a positive team environment and culture that reflects TSA’s values  
• Facilitating and implementing coaching actions and feedback to keep team members engaged and encouraged 
• Analyses and management of all performance to ensure ongoing success  
• Management of team members schedule adherence and productivity 
• Creating an ongoing team culture that reflects the TSA Way  

It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment.  

This role will be 100% on site.  

The Senior Operations Manager or Channel Manager (CM) is accountable for the overall performance and culture of TSA’s Customer Engagement Centres. They are the key account manager for their channel, managing all operational matters with their client partners.

Their role is to execute the operational plan as defined by TSA’s Executive and Group Leadership team to achieve the required commercial and people outcomes. They leverage their operational knowledge to develop robust strategies to optimise the profitability of their existing stream and build a strong talent pipeline to support growth.

They achieve this through setting a clear vision and direction for the entire Centre, coaching and developing their frontline leadership team, providing key performance, customer and competitor insights and turning these into actions or opportunities for the business and client.

 24/7 Hoop - Core Work load hours are 8am -8PM New Zealand Time. 

The Customer Care Centre is responsible for delivering outstanding consumer experiences that are effortless and delightful. The Consumer Care Supervisor will be a key leader people leader and help to deliver exceptional service on a daily basis.

What will a normal day look like? 

• You will help facilitate timely responses to consumers through a number of different channels and mediums.
• Identify and improve processes and procedures to underpin services that exceed customer expectations.
• Develop and conduct training/coaching to achieve customer expectations, produce revenue & reduce costs.
• Deliver regular communication/meetings with Team members to ensure continuous improvements & team engagement.
• Liaise with all divisions of the OS business to build a working relationship that provides effortless consumer experiences.
• Resolve day to day operational issues and balance workload requirements. • Work with CRM, Sharepoint, Twilio and other relevant systems to help meet business objectives.
• Training, coaching and performance management of team members
• Understand and maintain WHS Policies. Ensure all team members adhere to WHS policies and procedures.

This role will be 100% on site.