Messaging Agent (Non-Voice)
21 hours ago
What will a normal day look like?You will engage customers, build rapport, retain & save customers by understanding their needs and offering..
What will a normal day look like?
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
- Navigate through multiple systems and customers whilst maintaining customer engagement through messaging
- Address concerns from new and existing customers
- Work a rotating roster, Monday - Sunday, 5am - 11pm (potential graveyard, weekend and overtime shifts)
- Work towards achievable Customer Service, Saves and Sales targets and KPIs
- Provide class leading customer experiences
If you have previous chat, customer service or sales experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.
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