Total 5 customer experience manager job vacancies in The Philippines

Talent Outsourcing Channel is currently seeking a highly motivated and skilled individual to join our team as a Customer Service for Airline Travel (NON-VOICE). As part of our team, you will be responsible for providing exceptional customer service to clients in the airline industry.

As a Customer Service for Airline Travel (NON-VOICE), you will be responsible for answering inquiries, resolving issues, and providing assistance to customers via email, chat, and other written platforms. You will serve as the first point of contact for customers, ensuring their needs are met in a timely and professional manner. Furthermore, you will have the opportunity to collaborate with a diverse team of professionals to deliver outstanding service to our clients.

This position requires a high level of attention to detail, excellent communication skills, and a strong ability to multitask. The ideal candidate should be customer-oriented, solution-focused, and able to remain calm under pressure. Experience in the airline industry is a plus, but not required.

If you are passionate about delivering exceptional customer service and are looking for a challenging yet rewarding opportunity, we would love to hear from you. Join Talent Outsourcing Channel and help us provide top-notch customer support that exceeds our clients' expectations.

Responsibilities

• Respond to customer inquiries and provide assistance via email, chat, and other written platforms
• Ensure prompt and accurate resolution of customer issues
• Collaborate with internal teams to address customer concerns and provide solutions
• Maintain customer records and update databases with relevant information
• Provide product and service information to customers
• Handle customer complaints and provide appropriate solutions

• Good to excellent communication skills

• At least HS/SHS graduate

• Non-voice account

• Multi Chat Assessment and Writing email must be completed

• Preferably with CCE but not required

We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

Talent Outsourcing Channel Solutions is a reputable outsourcing company that offers a wide range of customer service solutions. We are currently hiring Customer Service Agents for our Email Support/Non-Voice team. As a Customer Service Agent, you will provide exceptional customer support and assistance via email, ensuring prompt and accurate resolution of customer inquiries and concerns.

Responsibilities

● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner

● Stay on top of campaigns and promotional releases 

● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers

● Maintain a positive, empathetic, and professional attitude towards customers at all times

• At least 1yr experience. 
• Committed and willing to be assigned in any Site. 
• Flexible in shifting schedules.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service solutions. We are currently seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for managing and building relationships with our key clients.

Responsibilities

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

• Preferably 2-3yrs experience as a Account Manager/Account POC.
• In-depth knowledge of performance metrics.
• Solid computer skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Talent Outsourcing Channel Solutions is a reputable outsourcing company known for its exceptional customer service solutions. We are currently hiring Customer Service Representatives to join our team in Bacolod. As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• Prior experience in a customer service role, preferably in a call center or BPO setting
• Excellent communication skills, both verbal and written
• Ability to handle customer inquiries and resolve issues effectively
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and multitask
• Strong attention to detail and accuracy
• Ability to work in a team and collaborate effectively
• Flexibility to work in rotating shifts, including evenings and weekends