Total 5 job vacancies by Trucell

Install, configure, maintain network infrastructure (routers and switches) Monitor network infrastructure and perform relevant troubleshooting. Participate in major transformation projects

Location: Trucell IT Services, Parramatta NSW (Note: The position is remote, targeting candidates in the Philippines who can work Sydney NSW Australia time)

Key Responsibilities:

• Manage, maintain, and troubleshoot Windows Server and Windows Desktop environments.
• Provide efficient and quality IT support to our clients, ensuring minimal downtime and seamless operation.
• Implement security measures and protocols as per company guidelines.
• Collaborate with the team and contribute to project deployments, system upgrades, and other technical initiatives.
• Have a working computer and reliable internet connection to work from. Trucell will not provide this initially.

• Answering Client emails and calls.
• Provide accurate quotes based upon client requirements.
• Receiving and processing purchase orders.
• Issuing sales transaction invoices.
• Following up with suppliers and providing updated ETA to clients.
• Contacting customers by phone or email to answer queries and obtain missing information.
• Maintaining and updating sales and customer records.
• Updating sales tickets.
• Expediting orders through internal liaison.
• Directing feedback from customers to relevant departments.
• Supporting the sales department with other administrative tasks, if requested.

Install, configure, maintain network infrastructure (routers and switches) Monitor network infrastructure and perform relevant troubleshooting. Participate in major transformation projects

It provides users technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone using HaloPSA.