Total 10 sales manager job vacancies in Makati, Metro Manila

This role will lead and direct the activities of the accounts receivable team. This individual will be responsible for ensuring that client billings are being issued timely, and customer collections are being followed up on regularly. The position requires a highly motivated  individual with a proven background in billing and collections. The position also requires a fundamental knowledge and experience with month end close procedures, controls, analytics, foreign currency issues, and effective management of people and processes.

This is a Global leadership position within a fast-growing, dynamic business and as such there will be an expectation that the individual appointed will have a genuine focus on continuous improvement and the gravitas to drive improvements across the Company’s key business processes. 

Responsibilities:

• Oversee all aspects of Accounts Receivable function including, billings,  application of cash to open receivables, reconciliation of billed A/R, customer collections, and optimizing cash flow.
• Oversee all aspects of the Billing function including managing contractual deadlines, reviewing invoices and revenue recognition.
• Communicate effectively with staff as well as the various departments that play a role in the Billing and A/R functions.
• Oversee the collections team, ensuring regular leadership reporting of aged receivables
• Ensure that all billings are generated and sent to customers timely.
• Oversee the reconciliation of Accounts Receivable related accounts such as: accounts receivable, unbilled receivables and bad debt. Identify and resolve potential general ledger versus project activity balance variances.
• Lead monthly meetings with the sales RVPs to ensure they have regular communications regarding their clients invoicing and past due amounts.
• Review and update the bad debt provision quarterly and adjust the audit memo annually.
• Review the monthly Accounts Receivable flux analysis for both P&L and BS, providing the final copy to the Controller.
• Leads process improvement initiatives, finding solutions to complex billing, revenue and accounts receivable issues.
• Assist with audit requests and special projects as assigned.
• Communicate and work alongside key stakeholders including FP&A.
• Be the key contact for the internal and external auditors to ensure real time collective support on approach to given matters.
• Develop and maintain the performance of the team directly and indirectly through Team Leaders, including recruiting, coaching, performance management and developing the team as is needed.
• Generate and provide revenue and AR reporting to leadership as required.
• Perform ad-hoc management related requests and analysis.

Working as a member of the Support Operations Team, this role will provide day-to-day support, maintenance and implementation of new features across multiple channels and brands in our Zendesk instance.  You will play a pivotal role in the ongoing success of our  Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused processes, systems management and reporting, whilst promoting consistency and the adoption of best practice. You will work closely with key stakeholders to develop and refine workflows to meet the needs of both the Support Team and the wider Customer Experience team through accurate reporting and change management, with a customer centric lens on all of the work completed within the team.

Collaborating across multiple functions including our Systems, Engineering and Go to Market Teams, you will ensure we are able to report on the success of our Customer Experience teams, and keep customers informed of our system health via Status Page and degradation reporting.

Responsibilities: 
Maintenance and optimisation of Turnitin’s Zendesk instance

• Review Triggers, Automations, Views and Macro’s, ensuring that these are up to date, and retired as needed

• Build workflows include capturing relevant analytics that can be used for driving process improvement, measuring agent performance, and enhancing end-user experience

• Provide support for Zendesk end users internal to Turnitin when they have requests or service issues that they’re encountering

Work with Zendesk Support, Turnitin Systems Team and Third Party Vendors

• Work with Zendesk support as needed to understand any service issues, system needs and support requests that can’t be handled in house

• Perform upgrades and configurations as required on the different support channels offered through Zendesk including email and messaging

• Provide operations support within Zendesk, working through feature requests, updates, and maintenance of Zendesk

• Provide support for new feature deployments, internal testing, and rollout of changes across all departments

Management of Turnitin’s Zendesk account

• Audit user permissions on a monthly basis, ensuring that we are tracking against forecast on our flexible licensing model, and users who are not actively utilising their accounts are downgraded

• Review access requests for both agents and members of other teams across the business, ensuring that the correct roles are access are provided, without incurring unnecessary costs

• Partner with leadership and peers to develop and maintain Zendesk policies and processes, ensuring that Standard Operating Procedures are produced and maintained at a regular cadence.

Reporting

• Design, deliver and maintain technical monitoring reports and dashboards, across multiple systems, to ensure that our Support Teams and the wider Customer Experience organisation have the visibility to serve our customers in an informed and proactive manner

• Contribute to the P0 process and subsequent postmortem and degradation report activity, ensuring that customer impact analysis is available

• Ownership of public facing system monitoring tools (statuspage) from a Customer Experience perspective, always operating with a customer centric mentality

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company. 

Key Responsibilities and Outputs:

• Process external customer purchase orders, signed Order Forms or other forms of commitments

• Provision new and existing customer accounts on multiple platforms for our various products

• Process internal customer requests

• Effectively resolve customer issues/concerns regarding purchases/provisioning

• Respond to customer email inquiries and requests

• Develop and maintain excellent rapport with customers, both internal and external

• Provide first hand support to sales, resellers/partners, finance, product support teams globally

• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes

• Perform other administration duties and projects as assigned

Proven characteristics for success:

• Detail oriented with excellent organizational and interpersonal skills/ friendly and approachable

• Ability to work in a fast-paced environment and manage multiple priorities

• Ability to work independently and perform under pressure

• Action-oriented mindset

• Ability to change/adjust direction with little or no notice

This role manages the overall quality of service delivery and daily operations
through relationship management with the BPOs.

This role will focus on driving improvement in delivery management core processes and opportunities, BPO performance and customer satisfaction.

• Act as the main point of contact for the BPO and handle their day-to-day communication and requirements.
• Define, develop, communicate and implement standard operating procedures and best practices for BPO execution.
• Manage client and BPO expectations to ensure implementation and use of services are within the agreed scope and timeframe.
• Manage BPO contract fulfillment from a day-to-day relationship and operational perspective.
• Manage BPO staff onboarding, the proper use of all agent tools and offboarding in alignment with Turnitin’s security requirements.
• Maintain a working knowledge of operational support requirements and expectations, across Turnitin product lines, to support all BPO teams and foster accountability.
• Monitor quality of deliverables according to Turnitin’s expectations and standard operating procedures to ensure that the relevant KPIs are met.
• Manage and supervise BPO performance in alignment with Turnitin’s objectives, adjusting milestones as needed to drive BPO and agent-specific performance.
• Responsible for ensuring appropriate internal escalations are progressed with proactive and effective communication to minimize any impact.
• Focus on improving quality through the use of calibrations, audits, and evaluation of performance scores to maintain operational compliance.
• Lead improvement in BPO new hire and overall team performance through ongoing coaching, feedback, positive recognition, and the implementation of corrective action to course correct.
• Review analytics and reports to address quality, performance and forecast concerns and opportunities.
• Responsible for managing diverse cultural contexts to ensure the successful handling and productivity of all BPO relationships.
• Produce supporting materials, including documentation and template plans for use by internal and external stakeholders involved in assessment delivery and reviewing services.
• Identify and implement new strategies/policies/systems to improve the quality and efficiency of service delivery performance and accuracy.
• Work cross-functionally with our CSMs and Product teams to continually improve performance and drive towards increased self-service and ticket deflection.

Turnitin is seeking a strategic and results-driven Sales Development Manager to lead, mentor, and drive a team of Sales Development Representatives (SDRs). In this role, you will oversee a regional APAC team responsible for generating qualified sales opportunities by developing and managing prospecting efforts. You will ensure the team effectively understands the Turnitin Integrity and Assessment product portfolios and how to assess potential customer needs to position the right solutions.

As the Sales Development Manager, your key focus will be guiding your team through the process of lead generation and qualification. You will empower SDRs to partner closely with Account Executives by ensuring they are sourcing quality leads, getting past gatekeepers, and progressing relationships until prospects are ready to engage with sales.
 

Responsibilities: 

• Team Leadership: Lead & Mentor: Oversee the day-to-day performance of a team of SDRs, providing coaching, training, and support to ensure they meet their prospecting and lead-generation goals.

• Performance Management & Coaching: Monitor and evaluate team members' performance through regular 1:1s, providing constructive feedback and support.

• Strategy Execution: Develop and implement prospecting strategies to ensure alignment with the Turnitin sales and marketing teams, focusing on Higher Education and Secondary Education Ideal Customer Profiles.

• Performance Tracking: Regularly track, report, and analyze team performance against KPIs, including lead volume, lead quality, and conversion rates.

• Process Improvement: Identify areas for improvement in sales processes, tools, and workflows to increase team efficiency.

• Collaboration: Work closely with sales, marketing, and other departments to ensure alignment and optimization of the sales funnel.

• Goal Setting: Establish clear goals to ensure accountability of team members

• Recruitment & Onboarding: Lead hiring efforts, onboard new team members, and ensure a smooth transition into the team.

• Motivation & Culture: Foster a positive, results-oriented team culture while promoting professional development.

Turnitin is seeking a disciplined and self driven Sales Development Representative to generate and prospect sales opportunities. Your job will be to develop qualified leads into potential prospects. You will understand the Turnitin Integrity and Assessment product portfolio to assess the potential customers needs and position the right product that solves to their needs. You will progress the relationship until they are ready to talk to a sales account executive. This two step process makes this role a key partner to the account executives so that they can focus on closing deals, while you focus on finding new leads, getting past gatekeepers, and other prospecting tasks.

Part of your job will be to research ideal contact lists based on the Higher Education Ideal Customer Profile. Most of your time will be spent reaching out to potential customers through the early stages of the sales funnel.

Responsibilities: 

• Represent the Turnitin product portfolio, starting with a comprehensive understanding and leading to research potential higher education institutional customers to identify how our solutions could meet their needs.

• Generate leads and build relationships by nurturing warm prospects and finding new potential sales opportunities.

• Manage and maintain a pipeline of interested prospects and engage sales account executives for next steps.

• Identify best practices to refine the company’s lead generation activities.

• Utilise SalesForce, emails and follow up with phone calls  to generate new sales opportunities.

• Identify prospect's needs and suggest appropriate products/services.

• Build long-term trusting relationships with prospects to qualify leads as sales opportunities.

• Proactively seek new business opportunities in the higher education market.

• Set up product demonstration meetings between (prospective) customers and sales account executives.

• Report to the sales manager with weekly, monthly, and quarterly results.

Overview: We are seeking a dynamic and passionate Online Community Manager to join the Customer Engagement team. As an Online Community Manager, you will be responsible for nurturing, growing, and engaging our online community across various channels in order to foster meaningful interactions and relationships. 

Responsibilities:

1. Community Engagement:

   • Develop strategies to foster a vibrant online community atmosphere, including the potential addition of badging and gamification initiatives.

   • Initiate and moderate discussions, responding to comments and engaging with community members.

   • Encourage community participation and facilitate user-generated content initiatives.

   • Identify potential customer advocates for work with marketing and/or product. 

2. Content Management:

   • Curate and create content that resonates with the community's interests and values, including varying content for different personas.

   • Coordinate with content creators, internal stakeholder teams, ensuring content aligns with community preferences.

   • Regularly update community channels with relevant information and resources.

   • Understand upcoming product release and successful use cases for user personas

3. Community Support:

   • Serve as a primary point of contact for community members, addressing inquiries and concerns.

   • Monitor community feedback and sentiment, providing insights to relevant teams.

   • Implement strategies to enhance the overall community experience.

4. Events and Initiatives:

   • Plan and execute online events, such as webinars, AMAs (Ask Me Anything), office hours, and live streams.

   • Collaborate with the Teaching and Learning Innovations (TLI) team, marketing, and partnerships teams to promote community events.

   • Measure the success of community initiatives and optimize strategies based on data-driven insights including aggressive KPIs

5. Community Advocacy:

   • Advocate for the community’s needs and preferences within the organization.

   • Work closely with product teams to communicate community feedback and influence product development.

   • Identify and empower community leaders and influencers, cultivating a network of brand advocates.

Turnitin partners with institutions to ensure the integrity of global education and meaningfully improve learning outcomes. Today, Turnitin serves over 15,000 institutions globally and is rapidly expanding to reach its five year vision of becoming the definitive global leader in integrity and assessment. This vision requires the sales team that sells a platform with multiple new solutions and creates deeper relationships with customers. With our global go to market teams consisting of sales professionals who work with customers to ensure their success and grow their footprint, the sales operations team focuses on the success of the sales team today but looks ahead to help the sales team achieve their goals with effective data, tools and processes. 

Turnitin is looking for a Sales Operations Analyst to be a partner with the larger commercial Revenue Operations team along with the GTM sales team to help enhance the efficiency and productivity of the sales team, to help facilitate our rapid team expansion and customer growth across the organization. 

As a Sales Operations Analyst you will support direct and indirect sales teams across the organization in analyzing system data to establish and implement process alignment and improvements to align sales strategy. The role will be critical in evaluating the general health of the sales process in order to help Turnitin run effectively and efficiently. You will collaborate with the broader Commercial  Operations team, Marketing, Finance and other stakeholders to ensure the best experience and most efficient processes to drive the sales process.

Our ideal candidate is a professional with knowledge of sales and customer service best practices. To succeed in this role, you should have excellent time management, collaboration and communication skills along with experience of working closely with customer facing sales teams. The person must have very strong organizational skills and an excellent eye for detail. They must also be flexible and willing to dive into every challenge. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be driven and passionate about ensuring the success of the sales team by delivering information.

Key Responsibilities and Outputs

• Based on data analysis, establishes and drives process improvement, adoption, and effectiveness at every level of the sales process, ensuring process compliance
• Support and optimize the use of Salesforce, including assisting with ongoing enhancements and testing
• Helps set and enforce best practices related to Salesforce data hygiene. 
• Works closely with Sales Enablement to create, maintain and deliver onboarding content
• Delivers onboarding of new hires
• Creates and maintains documentation of processes, standard operating procedures, and visuals for training purposes.
• Ensures that training content is up to date and accurate
• Gathers reporting and dashboard requirements to provide visibility to sales teams on pipeline and performance against targets
• Tracks and reports key performance indicators (KPIs) for the sales team, identifying areas for improvement and recommending strategic solutions to achieve sales goals
• Produces and maintains regular and ad-hoc Salesforce reporting and dashboards based on metrics that drive sales velocity for Sales, Marketing and Finance
• Partner with finance, marketing, and other departments to align sales operations with overall business objectives
• Drive the successful execution of project-based initiatives to enhance sales operations efficiency, collaborating with cross-functional teams, ensuring milestones are met and objectives achieved within specified timelines
• Develops and executes change management strategies conducting training sessions and providing ongoing support to ensure the seamless integration of changes and adoption of new processes and tools into the daily operations of the GTM sales team

Proven characteristics for success

• Organized, process driven personality with a solid attention to detail
• Highly organized and accurate
• Highly self motivated/committed
• Ability to manage and assess multiple priorities
• Ability to thrive in a fast-paced environment
• Curiosity and a passion for learning  

As an SDR at Turnitin, you will drive sales by identifying, engaging and qualifying leads in Australia, New Zealand and Hong Kong region. You will carry out market research, find the relevant contacts and prospect to them through targeted campaigns. You will qualify all inbound leads from our website and events. You will also support the Sales Team with their outbound prospecting campaigns. You will be asked to think creatively about finding potential leads, as well as leverage traditional lead generation techniques in order to build the top of the sales funnel and transition leads to the Sales team. The SDR will prospect into higher education  institutions where Turnitin’s products and services can be of benefit. This role is important for increasing the effectiveness and success of the Sales team.

Responsibilities:

• Follow up on all assigned incoming leads for qualification and nurturing
• Create campaigns and actively prospect into territories as directed to generate new leads
• Become well-versed in the company’s products and services as well as the latest offerings, upcoming trainings and events, and other customer-facing opportunities and effectively communicate Turnitin’s products and services to prospective customers and final decision makers
• Manage detailed prospect and customer account lists; log/track progress of leads using both marketing and sales automation tools (Groove/Salesforce.com)
• Schedule appointments and generate revenue opportunities by contacting current or prospective customers
• Analyze needs and interests of potential customers to determine the appropriate products and present qualified leads to outside sales representatives
• Execute call plans using a variety of communication channels including social media, email and phone
• Manage/report success on real measures of engagement with clients and prospects
• Project Turnitin’s core values to customers and the community
• Develop personally and professionally through technical, competitive and sales skills knowledge
• Achieve or exceed monthly quotas of qualified leads

The role will lead the P2P (Procure to Pay) process. Turnitin is looking for an experienced Accounts Payable Manager to join our team. Turnitin is a Remote First company. This is a newly created position that will be critical in providing an excellent service to our vendors and internal stakeholders. The manager will have global responsibility.

Key duties

• Daily management and responsibility of global P2P cycle.
• Review and approve weekly payments to vendors globally.
• Create and establish performance metrics for the AP team, ensuring a high accuracy of coding.
• Develop and maintain systems, policies and procedures leading to an efficient and effective P2P cycle.
• Key process owner of the vendor information and W-9 tracking.
• Participate in the implementation of process changes that involves the use automation and system capabilities.
• Work with GL accounting team for month end accrual completeness.
• Ensure compliance with government agencies, eg 1099s.
• Handle other projects as required.