The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business.
The role of the Visa Rules Management team (VRM) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Dispute adjudication, Contract management and external Standards Body Management, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
What a Rules Analyst does at Visa:
This is an individual contributor role, responsible for providing technical and functional support with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.
The role will focus on reactive cases/incidents and may be exposed to be part of the working group on certain proactive market or regional initiatives in both AP and CEMEA. The role will manage compliance cases/incidents and ensure that Non-Compliance Assessments are assessed, deferrals granted when appropriate and agreed to incentivize compliance.
The expectations of this role include the following and is not limited to:
- Monitoring, investigating, and validating the compliance status of Clients and where necessary to agree and execute corrective measures
- Managing internal and external (when needed) relations within the context of compliance enforcement and non-compliance assessments and processes escalating where appropriate to the Visa Rules Management as required
- General Client compliance with the Visa Rules covering:
- Assessment of the severity of the violation
- Case Management until resolution is achieved
- After consultation and approval, imposing Non-Compliance Assessments, if required
- Implementing remediation plans and/or waivers in conjunction with Visa Rules Management Development staff members
- Communication with Clients, Internal Stakeholders, and rule business owners
- Management of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
- Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and / or questions related to Compliance activities and ensure understanding and compliance with the Visa Rules
- Develop and maintain good relationships with regional offices in AP and CEMEA to ensure Visa Rules Management team initiatives and best practice effectively introduced across both markets
- Responsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses
- Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized.
Why this is important to Visa
The role is primarily accountable for support with the reactive compliance initiatives/tasks in the AP and CEMEA regions addressing inquiries and potential violations. As required, the role may also be engaged in the proactive regional reviews as part of a bigger project group.
The role will manage internal and external relations within the context of compliance negotiations escalating enforcement decision and action where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa.
The jobholder will work under full supervision of more senior and experienced staff of AP CEMEA team. The role requires limited work with other Business Functions in both AP and CEMEA regions.
