Total 3 job vacancies by Visa

Team Summary

The Credit Settlement Risk (CSR) team is part of the Risk function and acts as a 2nd Line of Defence. CSR is responsible for protecting Visa and its shareholders from financial loss and goodwill damage because of a member’s failure to fulfil its settlement obligations.

What a Director, Credit Risk Management does at Visa:

• Lead and drive new credit risk solutions in a complex, high-risk emerging markets where the economic and geo-political landscape can be unstable.
• The complexity of markets requires an experienced Director to engage with the Business and client’s senior management for multi-regional and strategic clients in Asia Pacific.  Any mishandling of the relationship will be costly to Visa and take years to mend.
• A seasoned credit specialist with at least 12+ years of deep knowledge of the emerging market risks, possess strong command of the English language with sharp acumen.
• This position also supports new and weaker fintech applicants that requires keen eyes to assess and monitor the risks of the growing Fintech portfolio in Asia Pacific where the regulatory and legal framework are still not well established in under-developed countries.
• With increasing cryptocurrency wallet providers and new fintech players that are not well capitalized emerging in higher risk markets, the incumbent is expected to provide innovative solutions to manage the credit risks of these clients.  This often involves educating the AEs and negotiating with C-Suites from clients on CSR’s requirements.
• Lead Visa’s key market initiatives and ensuring that proper processes are in place to support credit due diligence and ongoing monitoring.
• Lead cross-functional and cross-regional projects by contributing and providing appropriate advice from a credit perspective.
• Collaborate with Global CSR, Account Executives and risk stakeholders across the organization to understand new complex payment flows and recommend appropriate mitigating measures and new collateral options to manage the credit risks.
• Initiate and provide ideas in automating and enhancing risk management tools for effective ongoing monitoring and ensure timely response to market shifts.
• Provide proactive insights and scenario modeling to effectively manage the settlement risks of AP portfolio.
• Ensure Credit Risk Policy and Procedures are adhered to when assessing new clients and renewals of existing clients.
• Provide training, strategic support and recommendations to empower Account Executives with predetermined collateral options.
• Lead complex projects and meetings, deliver presentations and able to interact with all levels of Visa management as well as Client senior management.

The Director will report directly to the Senior Director, Asia Pacific Credit Settlement Risk. 

Why this is important to Visa:

As a Director in the AP Region, the incumbent is responsible for ensuring that credit losses for Visa is minimized while working towards deeper business collaboration to support the regional growth strategy. This involves working collaboratively with project teams to deploy enhanced monitoring and optimize models to mitigate losses.  The goal is to automate risk identification to gain operational efficiency and faster credit decisioning.

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.

·       Collateral solutions to mitigate losses.

·       Support key projects in Asia Pacific to support business growth while protecting Visa.

·       Lead projects in Asia Pacific to effectively monitor credit risks and gain operational efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Provide technical leadership to a team responsible for project implementation activities for a diverse client base, driving cross functional delivery of systems and services to customers 

• Represent assigned AP markets across the Client Delivery function Build, maintain and communicate detailed market synopsis, including but not limited to key regulatory requirements, processing nuances, key client and domestic partners, competitor landscape etc.

• Provide functional responsibility for leading an Implementations team and to increase knowledge sharing and learnings to enable consistent interaction with clients 

• Provide leadership and strategic guidance during the various phases of project management and commercialization process to ensure all necessary tools, processes, procedures, and staff are in place to support successful execution

• Attract, develop, motivate and retain a team of high performing, high potential professionals who are well positioned to become future leaders in the company

• Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. Instill an inclusive team culture and provide continuous coaching and training to the team

• Ensure the team represents client needs to internal stakeholder organizations including Client Services, Sales, Product, Systems, Risk and Legal through accurate business requirements and ongoing advocacy

• Establish and foster relationships with Client and internal stakeholders at all levels of staff and senior management

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate IT Service Desk. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations. This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.

• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.

• Omni-channel experience-Providing seamless support across multiple communication channels.

• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.

• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.

• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.

• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities

Transformational Leadership: Inspire, motivate, and guide the service desk team to achieve their full potential while fostering a culture of continuous improvement and excellence.

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.

• Monitor and evaluate team performance, providing feedback and coaching for improvement.

• Ensure service level targets are met and address all service-level complaints.

• Apply creative thinking to drive automation goals and align with technology strategy.

• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.

• Build strong relationships with leaders and stakeholders to command their attention.

• Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.

• Develop and execute a strategic plan for the service desk, aligned with organizational goals.

• Collaborate with cross-functional teams for continuous improvement initiatives.

• Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.

• Stay updated with industry trends and emerging technologies.

•  Support the adoption of new technologies and tools.

•  Ensure information security and risk management are embedded within the culture.

•  Direct the secure operation and maintenance of corporate computing and networking infrastructure.

•  Provide subject matter expertise and manage external and internal collaboration projects.

•  Ensure change management best practices are followed for organizational initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.