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Senior Group Manager - Operations_ REF42840C_202464734_Insurance

Leads and co-ordinates the day-to-day operations of the NCR team(s) that supports the New Claim Review calls. Actively motivate, develop, coach and engage team members to drive results and create a high performing team while showing genuine care in managing an environment of safety and wellbeing. Hold team members accountable for performance agai...

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Senior Group Manager - Operations_REF43220R_202467311_Insurance

Quezon City / WNS Global Services

• Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.• Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.• Manage conference calls/other communication with t...

Full-time

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Senior Group Manager - Transactional Quality

Quezon City / WNS Global Services

Primary Duties & Responsibilities · Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients · Driving people development by aligning to the Quality DNA program · Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines an...

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General Manager - WFM

Quezon City / WNS Global Services

Vversee productivity by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. Determine the best way to utilize employees' productivity skills using techniques and theories of workforce management.

Full-time

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Senior Group Manager - Transactional Quality

Quezon / WNS Global Services

This primary role is to drive process improvement initiatives across Insurance domain. Work with Operations collaboratively to address client issues and present solutions, projects, progress to Global clients. Deliver projects as per the agreed frameworks (Agile) and governance model. Atleast GB certified • Ability to manage multiple stakeholders a...

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Senior Group Manager - WFM

Quezon City / WNS Global Services

Master of end-to-end WFM processes supporting both internal and external stake holders, with specific and proven experience in real-time management, forecasting & planningLead and develop a team of WFM analysts, planners, and schedulers.Foster a culture of continuous improvement and performance excellence within the WFM group. Provide guidance,...

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Senior Group Manager - Operations

Quezon City / WNS Global Services

13+ Years Overall Experience With a minimum of 5+ years in managing Call Center Operations with Servicing/Origination Operations along with People Management, Including Managing Multiple Teams Across Geographies In Particular Us Mortgage - Strong Exposure To Client Management - Well Versed With The Latest Trends In Us Mortgage Market And A Keen Int...

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Iloilo Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager)

Iloilo City / WNS Global Services

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to subordinates. Performs administrative tasks for Operational support. Lead teams into achieving metric goals, complete monthly deliverable and tasks

Full-time

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Libis Support Roles - Training / Workforce / Operations (Executive, Team Leader and/or Manager)

Quezon City / WNS Global Services

Must have good problem solving, decision making & analytical skills.Manages team performance.Provide effective coaching and constructive feedback to subordinates.Performs administrative tasks for Operational support.Lead teams into achieving metric goals, complete monthly deliverable and tasks

Full-time

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Healthcare Support Roles - Operations Supervisor / Manager (PHRN / USRN)

Quezon City / WNS Global Services

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to subordinates. Performs administrative tasks for Operational support. Lead teams into achieving metric goals, complete monthly deliverable and tasks

Full-time

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Total 10 duty manager job vacancies in Quezon City, National Capital Region, Philippines