Total 8 job vacancies by Wrist

Wrist Service Center is looking for a Team Leader for Global Sales who will guide, monitor, and supervise the team members of his/her assigned team to achieve the goals and KPIs of the team. He/She will inspire the team by providing an environment that encourages open communication, team bonding, and adaptability.  

What you'll be doing:

• Getting requests for quotes from Wrist customers.
• Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customer’s specification and translating it to the Wrist catalog items.
• Completing the customer’s quotation in coordination with the Wrist's Sales and Purchase Department.
• Responsibilities related to maintaining and updating the Wrist product catalog.
• Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items).
• Various procedures are connected to our customers' needs and the scope of our service.
• Leads and develops team members.
• Manages the daily operations of the team.
• Collaborates with the Team Manager to complete daily workload, ensuring that the SLAs and KPIs are met.  
• Provides extensive on-floor support for system and process inquiries and issues.
• Reviews standard operating procedures (SOP), process variations, and confirm members’ compliance and corrective actions.
• Contributes to the prompt and high-quality processing of daily transactions.
• Manages and monitors general mailboxes to ensure emails and issues are addressed on time.
• Conducts huddles with direct reports to review team performance and daily strategies.
• Arranges team leaves, shift schedules, and overtime work to ensure the workload is fully covered to meet the agreed SLAs.
• Works with other teams to share and implement best practices.
• Drives and supports project improvements.
• Responsible for new employees and low performers, as well as training and issue resolution.
• Maintains frequent dialogues with direct reports on performances.
• Supports and ensures seamless transition of new business within the scope of your responsibilities.

What we're looking for:

• Graduate of any 4-year course, preferably a Business or Supply Chain Management course
• Must have at least 2 years of Team Leader experience, preferably under a sales account or relevant.
• Proficient with Microsoft Office programs and AX12.
• A critical thinker with problem-solving skills, self-motivated, results-oriented; capable of working under pressure.
• Capable of coping in a fast-paced, dynamic setting.
• Excellent communication and interpersonal abilities.
• A flexible mentality that includes process and customer care.
• Thorough understanding of performance metrics
• Strong organizational skills to guide a team.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: Hybrid, Shifting schedules

Wrist Service Center is looking for a Senior Project Manager who will play a pivotal role in driving our operational excellence initiatives and helping us achieve new milestones. You will steer our projects toward success and contribute to further development of Wrist Ship Supply in the years to come. You will be guiding our organization through complex operational and organizational changes, with a focus on engaging and managing stakeholders effectively. As Senior Project Manager, you must be adept at working within and across different cultural contexts, ensuring that projects are executed with sensitivity to diverse perspectives, practices and priorities. You must be a proactive leader with a people-oriented mindset.  This role demands self-assurance, a results-driven mindset, and the ability to independently manage and overcome a variety of challenges. You must possess a strong personal drive, a deep commitment to the success of the business, and high standards of achievement in every project you undertake.

What you'll be doing:

• Plan, implement, anchor and Lead global Change Management Projects in close collaboration with global procurement, sales, and regional divisions to drive operational and organizational transformations.
• Lead and guide Cross-Functional Teams fostering strong collaboration and synergy to ensure the successful delivery and implementation of projects.
• Identify, mitigate, and resolve risks during project implementation. Address potential resistance to change and develop effective and sustainable solutions to overcome obstacles.
• Build and maintain strong relationships with stakeholders ranging from frontline to C-level, ensuring their engagement and commitment throughout the project lifecycle.
• Assure effective communication about project goals, progress, bottlenecks and outcomes to stakeholders at all levels.
• Facilitate Impactful Training Programs that empower employees affected by change initiatives, ensuring a smooth transition and the acquisition of necessary skills.

What we're looking for:

• Bachelor’s degree in any relevant field
• 1+ years certifications within project management frameworks
•  
• 10+ years of proven experience in project management
• 10+ years of proven experience in change management
• Experience in showing case different successful project deliveries ranging from strategic to operational projects.
• Strong leadership and management capabilities with a people-centric approach
• Able to build strong cross-collaboration fostering ownership and accountability widely in the organization
• Strong stakeholder management and communication skills
• Exceptional time management and organizational skills
• Excellent English language skills, both written and spoken
•  
• Pragmatic Problem-Solver: Able to devise practical solutions to complex issues having a people centric an inclusive approach.
• Trust-Based and can navigate within an organization founded on mutual trust.
• Collaborative Team Player and can works effectively across diverse organizational functions and levels.
• High performer where you proactively drive initiatives and are able to operate beyond conventional frameworks.
• Self-Motivated Risk-Taker that demonstrates self-starting behaviour, motivation, and a result-oriented approach that embraces calculated risks.
• Resilient Under Pressure: You Remain composed, positive and solution-oriented in high-pressure situations.
• Must be flexible with working hours to accommodate global operations
• Must be willing to travel

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: Hybrid, Flexible schedules

Garrets International-Manila is looking for a Service Delivery Team Leader who will be responsible for the day-to-day supervision of the Vessel Account Managers and Stock Analysts within their respective Service Delivery Teams to ensure that all internal and external KPIs are met. Working closely with the Operations Manager and Stock Analyst Manager to ensure issues are resolved as they arrive. Supporting their respective team on the development plan, appraisal, and follow-up on goals. Attending customer meetings when required.

What you'll be doing:

• Responsible for meeting our high standard of Service, while delivering on Victualling Rates on their respective fleets
• Day-to-day management of VAM and SAT
• Facilitating Monthly Unified VR action plans on the fleet level
• Review of KPI actuals versus target and deriving performance improvement opportunities
• Analysis of Management Information to manage performance, identify trends, and tackle any deteriorating metrics
• Continuously develops, reviews, and implements Standard Operating Procedures to maintain operational efficiency and effectiveness – applying Business Process Management guidelines and recommendations.
• Motivates the team to provide excellent service and achieve business results by coaching and managing their performance
• Delivering key initiatives as directed
• Providing support and constructive challenge to VAM and SAT to support their development
• Act as a champion of the customer experience
• Set an example to the team of the ‘Right First Time’ ethos
• Dealing with escalations from customers or other departments

What we're looking for:

• Strong proven leadership, problem-solving, communication, and interpersonal skills
• Self-motivated, service-oriented, and result-oriented, able to work under pressure
• Able to cope in a fast-paced and dynamic environment and with different cultural backgrounds
• Capability of working effectively with stakeholders across the organization  
• Experience in supporting and driving change
• Fluent in English, spoken and written
• MS office to intermediate level
• Knowledge of ERP system AX2012 is an advantage, but not a requirement

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: On-site

Garrets International-Manila is looking for a Vessel Account Manager who will be responsible for all day-to-day engagements with the vessel for the management of placing stores on board vessels that are within the budget to meet the needs of the crew. The role also includes all the associated follow-up activities associated with the stores process including managing hold codes, claims, cash purchases, missing receipts, and other tasks which may be required to fully manage each vessel.
 

What you'll be doing:

• Completing the end-to-end stores order process including:

1. Analysis of returned RFQs
2. Vendor selection
3. Adjustment of orders to meet budget while ensuring sufficient stores onboard.
4. Negotiating the final order with the vessel and placing the order with the chosen vendor

• Monitoring vessels, coordinating budget and actual deliveries

1. Arranging the purchases and being responsible for prices and time are kept.
2. Follow up on deliveries, claims, possible re-supplies, overspending, etc.
3. Evaluate development regarding budget and opportunities for own vessels

• Guidance of the vessels to maintain budget, amongst others by looking at Ports and prices, while the well-being on board is prioritized and sufficient provisions are delivered
• Contribute to internal and external meetings with both clients and suppliers
• Provide customer service to vessels to ensure customer satisfaction
• Resolving post processes and other administrative tasks as required.
• Follow up on KPIs (goals) set by management

What we're looking for:

• Bachelor's degree holder in any field
• Preferred someone with technical/maritime knowledge
• At least 2 years of similar experience
• Fluent in English, spoken and written
• MS Office to intermediate level
• Knowledge of ERP system AX2012 is an advantage, but not a requirement
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

Wrist Shared Service Center is looking for a Senior Operations Manager who will bring extensive management expertise to ensure the efficient operations of different functions in the Operations function. As a Senior Operations Manager, we require a strategic thinker with excellent leadership skills, a deep understanding of supply chain management, and a proven track record of optimizing operational processes.

What you'll be doing:

• Lead and oversee the operations function, ensuring smooth and efficient operations.
• Develop and implement strategic initiatives to enhance operational efficiency and effectiveness.
• Participate in cross-functional meetings to analyze and review information from different operation support functions and collaborate to develop action plans to resolve issues and drive continuous improvement.
• Understand and develop initiatives that are reasonable and optimize the company resources to drive cost effectiveness.  
• Manage and evaluate operational reports and ensure service level agreements are achieved and necessary improvements implemented.
• Foster a culture of continuous improvement, innovation, and excellence in service delivery.
• Collaborate with the different stakeholders on different projects, migrations, and transitions.
• Build and lead a high-performance operations team providing guidance, coaching and support.
• Foster a collaborative and inclusive work environment promoting teamwork and accountability.
• Implement and maintain quality control measures to ensure the delivery of top-notch products and services to maritime clients.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Stay abreast of relevant industry regulations and ensure compliance with local and international standards.

What we're looking for:

• Bachelor's degree graduate, preferably in Business, Supply Chain Management or any related field.
• Master’s degree is a plus
• At least 8-10 years of similar experience
• Strong understanding of supply chain principles and logistics.
• Experience in project management and automations
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to drive process improvements and operational excellence.
• Familiarity with relevant industry standards.
• Ability to make decisions under pressure and manage multiple tasks simultaneously.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: Hybrid

Wrist Shared Service Center is looking for a Continuous Improvement Project Manager who will be responsible for leading and managing business process improvement projects aimed at enhancing efficiency, quality, and customer satisfaction within WSC. You will work closely with cross-functional teams to identify opportunities, develop innovative solutions, and implement best practices to drive operational excellence and achieve strategic objectives. This role requires strong project management skills, deep expertise in continuous improvement methodologies, and the ability to lead change management initiatives effectively.

The Project Manager requires a strong background on Project Management, Process Improvement, Automation, and Team Leadership. You will play a crucial role of building up and shaping the direction of the Process Excellence (PEX) Function as we continue to expand and optimize our processes in WSC.

What you'll be doing:
Project Leadership and Management:

• Supervise a team of analysts and Six Sigma Belts.
• Provide mentorship and oversight for projects.
• Ensure alignment with organizational goals.
• Establish project objectives, scopes, and deliverables.
• Develop comprehensive project plans and schedules.
• Identify, develop, and drive process improvement projects.
• Lead the design, development, and piloting of business process optimization.
• Proactively identify and mitigate project risks.
• Provide clear direction, guidance, and support to project teams.

Process Analysis and Optimization:

• Conduct thorough analysis of existing processes.
• Construct project charters outlining roles, tasks, and budgets.
• Utilize data-driven insights and continuous improvement methodologies.
• Redesign processes, streamline workflows, and eliminate waste.

Change Management and Stakeholder Engagement:

• Develop collaborative relationships with leadership and service teams.
• Implement change management strategies.
• Drive process improvement delivery.
• Prepare and presenting business cases and management information reporting.

Performance Monitoring and Reporting:

• Define key performance indicators (KPIs) and metrics.
• Establish robust monitoring and reporting mechanisms.
• Lead the planning, design, and implementation of the center’s service management framework.
• Conduct regular service performance surveys.

Continuous Learning and Development:

• Stay abreast of industry trends and best practices.
• Share knowledge and best practices with team members.
• Mentor junior staff and contributing to organizational capabilities

What we're looking for:

• Bachelor's degree graduate, preferably in Business or Supply Chain Management.
• Strong expertise and practical experience in a wide range of continuous improvement techniques including TQM, lean, and six sigma methodologies.
• Certification at the Black Belt level preferred.
• Proven track record of leading and delivering complex improvement projects, achieving measurable results, and driving sustainable change.
• Excellent leadership, communication, and interpersonal skills, capable of effectively influencing and collaborating with diverse stakeholders.
• Advanced analytical and problem-solving abilities, proficient in data analysis tools.
• Proficiency in change management, project management methodologies, process mapping tools, and Microsoft Office.
• Experience in handling projects across various functions including Operations, HR, Finance, IT, Master Data, and Business Intelligence.
• 10+ years of experience in operations/technical management in a lean operations excellence environment.
• Minimum 5 years of experience in a shared service setup.
• Preference given to candidates willing or able to travel internationally.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work-setup: Hybrid

Wrist Shared Service Center is looking for a Product Onboarding Team Leader who will lead and support the Product and Vendor Onboarding Team. You will be ensuring the proper digital onboarding of suppliers and products to the master data system. You will maintain and develop SOPs and identify gaps and create solutions from the current process.

What you'll be doing:

• Ensure proper digital onboarding of suppliers/products with high quality data input
• Daily people management of the Onboarding Team in WSC Manila, prioritize tasks, coaching, support with actions and decisions
• Knowledge sharing across teams
• Planning, monitoring & execution of onboarding and other Adhoc service tasks
• Ensure tools and reporting tools are updated and reflecting reality
• Act as the Senior between Onboarding Team & the Procurement and Sales organization
• Drive the setting, building & enforce governance rules for Product Data
• Drive the maturing of our key vendors base to become more data oriented
• Maintain and develop SOPs within respective area to mature our "Time to Market"
• Identify bottlenecks in the process and create solutions to improve speed and quality in order to meet deadlines

What we're looking for:

• Deep knowledge of STEP and onboarding process
• Basic understanding of data modeling and data quality control
• Understanding of SEO or product online visibility
• General understanding of needs of customers to review and choose a product
• Experience as a team leader, supporting and training team members
• Product knowledge within provisions and consumables
• Experience in managing Master Data
• Excellent communication and project management skills
• Has business system experience (ERP, Power BI, PIM)

Location: Times Plaza Building, UN Avenue, corner Taft Avenue, Ermita, Manila

Work-setup: Hybrid

Wrist Service Center is looking for an IT Delivery Center Head who will assume the overall leadership responsibility for the Manila-based delivery center including staff management as well as vendor relations management. You will be responsible for people management, hereunder performance management of the team's personal development and coaching of direct reports, quality assurance, continuous service improvement, and vendor management.

What you'll be doing:

General

• Develop the overall strategy for the Delivery Center setting the direction for future scope, expansion as well as setup options.
• Manage and develop the Manila-based service & support center ensuring that the center can deliver market-leading IT services (cost and quality) to the whole of the Wrist Group.
• Manage Manila-based deliveries according to agreed SLAs for the specific deliveries.
• Drive “left shifting” to increase the work carried out in the Manila Delivery Center.
• Drive “continuous service improvements” across the different IT teams.
• Develop additional value-adding services out of the Manila delivery center within IT areas jointly with other business leaders.
• Keep close contact with key end-user representatives directly or through business partners to ensure technologies are providing valuable information-sharing capabilities to customers.
• Lead the effort in creative approaches to problem-solving and quality deliverables supporting business needs.
• Coordinates business continuity efforts, including business resumption, disaster recovery, service-level agreements, and vendor selection People and Team Leadership.
• Direct and coordinate activities of project personnel to ensure the project progresses on schedule and within budget.
• Communicate plans, status, and issues to relevant higher levels of management (e.g. business unit leadership and CFO).

Leadership and Performance Management

• Establish a performance-driven organization adhering to Wrist Group standards.
• Impose the Wrist Group culture in the center.
• Stakeholder Management including communication to Management, Team, and Stakeholders.
• Provide leadership and motivation to direct reports.

Vendor Management

• Actively managing all aspects of the day-to-day relationship with GPM relevant to the IT organization in the center.
• Fully leveraging the capabilities of partners to improve day-to-day operations.

Finance Management

• Manage budget as well as deliver benefits set out in the business case for the Manila Delivery Center.
• Ensure cost transparency across all service areas in Manila
• Ensure cost allocation to relevant cost centers when utilizing team members for non-support activities.

Documentation and record responsibilities

• Monthly management reporting of the center's performance along with financial reporting on budgets.

What we're looking for:

• Bachelor's degree (or equivalent) in Information Technology or Computer Science
• Experience in Project Management, Stakeholder Management, and Financial Management.
• Solid experience with general management as well as managing service deliveries.
• Proven track record as a people manager and solid leadership background.
• Skilled in change management and organizational development.
• Broad business understanding leading to strategic focus in a department that services all levels of the Wrist Group.
• Strategy development capabilities as well as the ability to lead and communicate strategies, plans, and business cases convincingly at the senior management level and take a structured approach to stakeholder management.
• Full understanding of the majority of the functions in a truly global organization.
• Good English language skills.
• Ability to link Business and IT to provide services to the business.
• Broad knowledge of delivering services in international organizations.
• User-centric and good customer acumen.

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila