Total 2 sales support specialist job vacancies in The Philippines

The IT Support Analyst will be responsible for providing remote IT support to the XP Asia (AP) business. Their duties will include a wide range of tasks such as hardware and software configuration, fault finding, and repair, as well as undertaking individual projects to meet the specific needs of the business. Additionally, this position will assist with level I support tickets for AP during Singapore (SGT) business hours and collaborate with the entire APIT team to ensure timely resolution of lower-level tickets, with a focus on the Asian Offices, though some overlap with the respective US and EU IT roles will be expected.
 

KEY RESPONSIBILITIES

• Manage the day-to-day basic operations of the XP APIT systems and networks.
• Ensure compliance of all global XP Power systems with the Global Cyber Security Policies and Disaster Recovery plans. 
• Daily troubleshooting and maintenance of all company computers and other related IT equipment.
• Address level 1 on the IT Ticket System, via remote support during normal SGT business hours.
• Daily measure and continuously improve help desk capabilities to better end-user experience.
• Configuration of all Company MIS Equipment and installation of software according to work instructions.
• Maintain the Asset Database and perform audits as required. 
• Record IT-related purchases in the log for budget tracking.
• Help local Systems Analysts with level I issues, as well as updating paperwork & documentation.
• Manage 3rd party helpdesk tickets, FAQ & Solutions.
• Assist maintenance of metrics on tickets, incidents, Help Desk statistics, and Address level 1 past due IT Tickets.
• Act as a technical escalation point and team leader for the Help Desk, coordinate the diagnosis and resolution of complex support issues
• Other IT duties may be assigned as seen fit.
   

Position Summary:

Reporting to the Configuration Management Manager, responsible for Label Management within XP Power

Key Responsibilities:

• Project management to Label initiatives
• Develop label development strategy to improve current label process
• Further develop label training
• Review status of label process and repositories to develop and manage label improvement initiatives
• Single point of contact for label issues
• Manage access rights for label repositories
• Work with Change Management team regarding customer change approvals where required for label updates
• Review current labels for compliance to label guidelines on a periodic basis to verify compliance with standards
• Update labels as required
• Manage resource loading/bandwidth of matrixed staff working on label initiatives.
• Assist in the development and implementation of metrics around label development and control.
• Work with manufacturing operations to ensure Label gets printed as per requirements and technical specifications
• Interact with Design and safety on latest developments in Label changes for regional and global implementation.
• Duties as deemed necessary by the Head of Configuration Management / Configuration Management Manager.

Desirable but not mandatory:

Experience in Label design tool such as BarTender.