Total 11 affairs manager job vacancies in Metro Manila

The role requires working on different time zones as it will operate on global scale. It also offers a remote work setup but onsite expectations still apply based on business needs.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Roles and Responsibilities:

• Conducting business impact analysis and risk assessment to identify the critical functions, processes, and resources of the organization, as well as the potential threats and vulnerabilities that could affect them.
• Developing, implementing, and maintaining business continuity plans and strategies that ensure the continuity and resilience of the organization’s operations in the event of a disruption.
• Remote Work Continuity Strategy:
• Evaluate existing remote work policies and procedures to identify areas for improvement in terms of business continuity.
• Develop and implement strategies to enhance the resilience of remote work arrangements, including infrastructure, communication channels, and employee preparedness.
• Provide guidance and support to ensure that remote teams are equipped to effectively respond to and recover from disruptions.
• Providing training and awareness programs to the organization’s staff and stakeholders on the business continuity policies, procedures, and best practices.
• Coordinating and facilitating business continuity exercises and tests to evaluate the effectiveness and readiness of the business continuity plans and capabilities.
• Monitoring and reporting on the performance and compliance of the business continuity program, and recommending improvements and corrective actions as needed. 
• Conducting regular drills to test emergency response plans and identify areas where improvements can be made.
• Developing and maintaining an effective disaster recovery plan that meets industry standards and can be executed quickly in the event of an emergency.
• Liaising and collaborating with internal stakeholders, such as senior management, service line leaders, IT, admin, HR, etc. to ensure alignment and coordination of the business continuity efforts.

• A bachelor’s degree or higher.

• Professional certification in business continuity planning is highly desirable: ISO27001, ISO22301, ISO, MBCP, CBCP, DRI, DRII 
• A minimum of 3 to 5 years of experience in business continuity management, with specific expertise in developing and implementing BCPs for remote or WFH setups.
• Strong understanding of risk assessment methodologies, business impact analysis techniques, and crisis management principles.
• A proven ability to design, implement, and improve cross-functional business continuity programs that meet the needs and objectives of the organization.
• A demonstrated ability to conduct business impact analysis, risk assessment, and recovery planning using various tools and techniques, such as the BIA Professional, the Risk Register, or the Business Continuity Plan Template.
• Excellent communication, leadership, and stakeholder management skills.
• Proven ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
• Proficiency in business continuity planning software and tools.

• Non-taxable Allowances
• HMO and Life Insurance
• Annual Wellness Subsidy
• Paid Time Offs
• Annual Corporate Bonus

Job Descriotion:

• Responsible for the Oracle (application/database/cloud) solution business in the company based on Questronix products 

• Responsible for the Oracle (application/database/cloud) solution quota targets within the company 

• To develop opportunities for Oracle (application/database/cloud) solutions based on Questronix range of products  

• To be the main contact person with partners on Oracle (application/database/cloud) solutions.  

• Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Oracle solution areas. Examples include: Applications & Middleware, Database, Analytics, Cloud and Systems Integration 

• To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager 

• To develop a technical presentation and present to the client the proposed solution 

Qualifications:

• Graduate of IT or Computer/Engineering related course 

• Must have at least 3-years of experience on Oracle (application/database/cloud) solution or any equivalent solutions (i.e IBM, Microsoft) as Solutions Manager, Product Manager, Brand Manager, Applications Consultant or Technical Sales Engineer.  

• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization 

• Experience delivering client-focused solutions to client needs 

• Strong verbal and written communication skills 

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

The role involves overseeing the development of application designs and programs with varying levels of complexity, ensuring that they align with approved business specifications, regulatory guidelines, and company standards. In addition to managing a small team of developers, they actively contribute to the development process themselves.

Responsibilities

• Responsible for communications and coordination with key project stakeholders
• Collaborates with the Business to provide design inputs and estimates in the preparation of requirements documents
• Documents system design and program specification in technical design documents
• Writes programs and codes based on approved solution plan documents
• Conducts unit testing on written codes to ensure program performance per design at the unit level
• Contributes to quality, process and continuous improvement activities across all tasks and deliverables
• Coordinates with vendors or conducts its own investigation and resolution of errors reported during SIT and UAT
• Performs the above function in compliance with software development lifecycle standards of the company

• Strong Understanding of project management methodologies, tools, and techniques
• Experience managing cross-functional teams and stakeholders including third-party vendors
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
• Strong analytical skills with the ability to interpret data and make informed decisions
• Ability to analyze business processes and how they interface within the company infrastructure
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with Agile project management methodologies

This role will lead and direct the activities of the accounts receivable team. This individual will be responsible for ensuring that client billings are being issued timely, and customer collections are being followed up on regularly. The position requires a highly motivated  individual with a proven background in billing and collections. The position also requires a fundamental knowledge and experience with month end close procedures, controls, analytics, foreign currency issues, and effective management of people and processes.

This is a Global leadership position within a fast-growing, dynamic business and as such there will be an expectation that the individual appointed will have a genuine focus on continuous improvement and the gravitas to drive improvements across the Company’s key business processes. 

Responsibilities:

• Oversee all aspects of Accounts Receivable function including, billings,  application of cash to open receivables, reconciliation of billed A/R, customer collections, and optimizing cash flow.
• Oversee all aspects of the Billing function including managing contractual deadlines, reviewing invoices and revenue recognition.
• Communicate effectively with staff as well as the various departments that play a role in the Billing and A/R functions.
• Oversee the collections team, ensuring regular leadership reporting of aged receivables
• Ensure that all billings are generated and sent to customers timely.
• Oversee the reconciliation of Accounts Receivable related accounts such as: accounts receivable, unbilled receivables and bad debt. Identify and resolve potential general ledger versus project activity balance variances.
• Lead monthly meetings with the sales RVPs to ensure they have regular communications regarding their clients invoicing and past due amounts.
• Review and update the bad debt provision quarterly and adjust the audit memo annually.
• Review the monthly Accounts Receivable flux analysis for both P&L and BS, providing the final copy to the Controller.
• Leads process improvement initiatives, finding solutions to complex billing, revenue and accounts receivable issues.
• Assist with audit requests and special projects as assigned.
• Communicate and work alongside key stakeholders including FP&A.
• Be the key contact for the internal and external auditors to ensure real time collective support on approach to given matters.
• Develop and maintain the performance of the team directly and indirectly through Team Leaders, including recruiting, coaching, performance management and developing the team as is needed.
• Generate and provide revenue and AR reporting to leadership as required.
• Perform ad-hoc management related requests and analysis.

Working as a member of the Support Operations Team, this role will provide day-to-day support, maintenance and implementation of new features across multiple channels and brands in our Zendesk instance.  You will play a pivotal role in the ongoing success of our  Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused processes, systems management and reporting, whilst promoting consistency and the adoption of best practice. You will work closely with key stakeholders to develop and refine workflows to meet the needs of both the Support Team and the wider Customer Experience team through accurate reporting and change management, with a customer centric lens on all of the work completed within the team.

Collaborating across multiple functions including our Systems, Engineering and Go to Market Teams, you will ensure we are able to report on the success of our Customer Experience teams, and keep customers informed of our system health via Status Page and degradation reporting.

Responsibilities: 
Maintenance and optimisation of Turnitin’s Zendesk instance

• Review Triggers, Automations, Views and Macro’s, ensuring that these are up to date, and retired as needed

• Build workflows include capturing relevant analytics that can be used for driving process improvement, measuring agent performance, and enhancing end-user experience

• Provide support for Zendesk end users internal to Turnitin when they have requests or service issues that they’re encountering

Work with Zendesk Support, Turnitin Systems Team and Third Party Vendors

• Work with Zendesk support as needed to understand any service issues, system needs and support requests that can’t be handled in house

• Perform upgrades and configurations as required on the different support channels offered through Zendesk including email and messaging

• Provide operations support within Zendesk, working through feature requests, updates, and maintenance of Zendesk

• Provide support for new feature deployments, internal testing, and rollout of changes across all departments

Management of Turnitin’s Zendesk account

• Audit user permissions on a monthly basis, ensuring that we are tracking against forecast on our flexible licensing model, and users who are not actively utilising their accounts are downgraded

• Review access requests for both agents and members of other teams across the business, ensuring that the correct roles are access are provided, without incurring unnecessary costs

• Partner with leadership and peers to develop and maintain Zendesk policies and processes, ensuring that Standard Operating Procedures are produced and maintained at a regular cadence.

Reporting

• Design, deliver and maintain technical monitoring reports and dashboards, across multiple systems, to ensure that our Support Teams and the wider Customer Experience organisation have the visibility to serve our customers in an informed and proactive manner

• Contribute to the P0 process and subsequent postmortem and degradation report activity, ensuring that customer impact analysis is available

• Ownership of public facing system monitoring tools (statuspage) from a Customer Experience perspective, always operating with a customer centric mentality

Wrist Service Center is looking for a Senior Project Manager who will play a pivotal role in driving our operational excellence initiatives and helping us achieve new milestones. You will steer our projects toward success and contribute to further development of Wrist Ship Supply in the years to come. You will be guiding our organization through complex operational and organizational changes, with a focus on engaging and managing stakeholders effectively. As Senior Project Manager, you must be adept at working within and across different cultural contexts, ensuring that projects are executed with sensitivity to diverse perspectives, practices and priorities. You must be a proactive leader with a people-oriented mindset.  This role demands self-assurance, a results-driven mindset, and the ability to independently manage and overcome a variety of challenges. You must possess a strong personal drive, a deep commitment to the success of the business, and high standards of achievement in every project you undertake.

What you'll be doing:

• Plan, implement, anchor and Lead global Change Management Projects in close collaboration with global procurement, sales, and regional divisions to drive operational and organizational transformations.
• Lead and guide Cross-Functional Teams fostering strong collaboration and synergy to ensure the successful delivery and implementation of projects.
• Identify, mitigate, and resolve risks during project implementation. Address potential resistance to change and develop effective and sustainable solutions to overcome obstacles.
• Build and maintain strong relationships with stakeholders ranging from frontline to C-level, ensuring their engagement and commitment throughout the project lifecycle.
• Assure effective communication about project goals, progress, bottlenecks and outcomes to stakeholders at all levels.
• Facilitate Impactful Training Programs that empower employees affected by change initiatives, ensuring a smooth transition and the acquisition of necessary skills.

What we're looking for:

• Bachelor’s degree in any relevant field
• 1+ years certifications within project management frameworks
•  
• 10+ years of proven experience in project management
• 10+ years of proven experience in change management
• Experience in showing case different successful project deliveries ranging from strategic to operational projects.
• Strong leadership and management capabilities with a people-centric approach
• Able to build strong cross-collaboration fostering ownership and accountability widely in the organization
• Strong stakeholder management and communication skills
• Exceptional time management and organizational skills
• Excellent English language skills, both written and spoken
•  
• Pragmatic Problem-Solver: Able to devise practical solutions to complex issues having a people centric an inclusive approach.
• Trust-Based and can navigate within an organization founded on mutual trust.
• Collaborative Team Player and can works effectively across diverse organizational functions and levels.
• High performer where you proactively drive initiatives and are able to operate beyond conventional frameworks.
• Self-Motivated Risk-Taker that demonstrates self-starting behaviour, motivation, and a result-oriented approach that embraces calculated risks.
• Resilient Under Pressure: You Remain composed, positive and solution-oriented in high-pressure situations.
• Must be flexible with working hours to accommodate global operations
• Must be willing to travel

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: Hybrid, Flexible schedules

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Paid Time Offs
• Non-taxable Allowances
• HMO and Life Insurance
• Annual Wellness Subsidy
• Annual Corporate Bonus

Phases of the recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, if you are selected, we invite you to an online initial interview with one of our Talent Acquisition Specialists to discuss your qualifications, professional background, and why you are interested in the role. It's a chance for us to get to know you better.
• If the team believes you’d be a good fit for the role, you will be invited for a second interview, this time joined by either the Service Line Director, or a Senior Operations Manager, to discuss further about the role and alignment with our organization's values and culture.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Please be mindful that this role may take extra calls with other team members, depending on seniority, specificity and location for due diligence.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: Hybrid

The Solutions Manager will be responsible for supporting RPO and MSP solutions. This role will be accountable for evaluating opportunities and developing world-class workforce solutions for prospects.

The Solutions team will closely partner with Business Development (BD) to understand the goals of the customer as well as the opportunity scope and then align appropriately on win themes, strategy, and key messaging.

To formulate client solutions, the Solutions Manager will partner with BD and collaborate with the following internal teams: Operations, Finance, Global Business Solutions, and Risk.  To validate key elements of the solution, the team will also consult, as needed, with Implementation, Supply Chain, Business Analytics, and Market Analytics.

Responsibilities

• Partner with BD and Bids to evaluate opportunities and develop solutions that address and exceed the expectations of the client/prospect, while meeting the needs of the business to enable successful delivery
• Build and lead the solutions to meet the current and future needs of all AGS regions
• Partner with the internal functions to keep abreast of developments in Operations, Technology, Implementation, Risk, Analytics, Finance, Bids and Legal to ensure future competitive advantage and compliance
• Keep up with legislative, design and industry best practices
• Analyze bids and opportunities to determine viability, pursuit strategy and potential win themes
•  For bids and/or other client pursuits, make recommendations on pursuit strategy, program design and collaborate with BD to gain sign off and support from ops and finance
• Ensure solutions are designed according to strategy, value propositions and pricing – gained through alignment with BD, Ops and Finance
• With BD, prepare and guide presentation teams during the pitch portion of the cycle to ensure the right content, messaging, and strategy for each presentation
• Review and contribute to specific proposal/RFP response content (with written responses)  to ensure alignment with capability, pursuit strategy and key messaging
• Participate in client discussions, meetings,  or pitches as may be needed
• Create scope document and track the development and evolution of the pursuit (volume, service lines assumptions, solution, etc.) and ensure alignment among  BD, Finance, Ops and Leadership
• As requested, / needed, participate in advance workshops, discovery sessions or discussions with clients, to assess needs, validate requirements and support business development to qualify opportunities

Job Description:

• Leads the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Defines and finalize project scope, goals and deliverables that support business goals in collaboration with business unit and key stakeholders
• Creates and manages the detailed timeline for project execution and ensures that resources are always aligned with such.
• Optimizes utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope
• Coaches, mentors, motivates and supervises project team members and influence them to take positive action and accountability for their assigned work.
• Updates the project team of the status of the project based on agreed upon frequency.
• Clears blockers for the SMEs to perform and deliver
• Facilitates learning through post mortem and sprint retrospective
• Provides direct supervision and mentoring to project team members
• Reviews technical design provided by the Solutions Architect such as database, application architecture and system interface design together with the technical delivery team.
• Identifies, monitors and manages project risks, issues, dependencies and action plans until project implementation and closure.
• Monitors and manages project expenses to ensure it is within cost baseline.
• Identifies and manages project dependencies and critical path
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or senior responsible owner.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Ensures that implemented solution is based on the Solutions Architect’s design and is aligned with the Enterprise Architecture

Qualifications:

• Exceptional leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate staff, and maintain alignment with the business strategy.
• A high degree of political sensitivity, astuteness and the ability to use the informal power structure of the organization to achieve program success and overcome obstacles.
• A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of temperaments and personalities.
• Excellent verbal and written communication skills, including the ability to explain and “sell” the project goals and objectives to the business, as well as technical leadership.
• Strong business acumen, especially in banking business. Familiarity with industry trends and innovation related to banking.
• Influencing and negotiation experience and skills in an environment with high competition for resources.
• Excellent analytical, strategic planning and execution skills.
• Ability to develop programs and deliver them with financial and resource constraints.
• Knowledge of project planning tools.
• Deep understanding of:
• Current and emerging technologies.
• How other organizations are employing current and emerging technologies to drive digital business.
• How other organizations can use current and emerging technologies to drive digital business.

A must:

• 6+ years extensive experience in project management
• 6+ years extensive experience in IT
• strong in: software development life cycle, decision making, communication, cross-functional teams, leadership

Bonus points:

• Certifications (pmp, psm, csm, etc.)
• Experience in banks
• Can work fully ONSITE (Ortigas)

We are currently looking for a new Social Media and Communications Manager to join our team, who will be in charge of running multiple social media accounts on platforms including but not limited to Facebook and Instagram, alongside the editing and distribution of press releases.

This would include creating regular posts on our social media platforms (photo posts, video posts and news article links created on easy-to-use platforms like Canva). Some content topics would be provided to you, and you would also be monitoring media regularly for stories and news relating to the Foundation's areas of work in order to come up with your own content ideas. All content would be focused on promoting awareness about improving animal welfare and sustainability.

In addition, you will be in charge of editing, managing, and distributing press releases across the various regions in which Lever operates. It will also occasionally entail writing press releases and other long-form content.

This role will be based in the Philippines and will be full-time.