Total 2 affairs manager job vacancies in Taguig (Philippines)

We are looking for a highly driven and motivated Director of Public Affairs & Public Relations to join our team in the Philippines (based out of Manila), overseeing a key advocacy and reputation management function. Well-versed in stakeholder engagement and possessing a strong network of external stakeholders including but not limited to the government, media, academia, and business sectors, this individual will play a crucial role in shaping the operating environment for foodpanda in the Philippines.  

Public Affairs/Government Relations

• Lead foodpanda’s public policy strategies and advocacy efforts to address public policy challenges and meet business objectives. Topics include the gig economy, labour rights, competition, consumer protection, data protection/fraud, sustainability, and more. 
• Maintain and expand foodpanda’s network of stakeholders across the Central and local governments/government units; international and regional organisations; academia; non-profit/non-government sectors; industry; and the media.
• Engage with above mentioned stakeholders to achieve policy advocacy goals, support business objectives and boost reputation. This includes the creation of supporting collaterals in collaboration with various internal stakeholders.
• Establish and drive partnerships with external stakeholders, collaborating across functions to advance foodpanda's business, reputational and public affairs objectives.
• Provide crisis management counsel, and lead issue management and responses in collaboration with relevant stakeholders.

Public Relations

• Lead foodpanda’s public relations strategy and uphold positive brand reputation across all stakeholder groups.
• Build relationships with key tier 1 media (broadcast, tech, lifestyle and trade) to ensure a consistent narrative is being communicated externally. 
• Lead proactive storytelling, media pitches and campaigns to secure positive media placements focusing on foodpanda’s mission.
• Oversee and manage agencies to ensure alignment with business goals, while monitoring and measuring the effectiveness of communication strategies, adjusting as needed.

Shift: Night Shift

The Operations Manager leads & directly manages the team leaders for the Central Operations team with a focus on production levels, service level agreements, quality and process improvement.  This position utilizes their expertise to drive LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture for the teams. The role will work closely alongside and provide ongoing feedback & reports to onshore management.  

• Lead and manage assigned team
• Interview and hire new staff
• Ensure service level agreements are properly measured and met by team
• Coordinate and implement trainings
• Complete performance reviews for team
• Identify, Lead and coordinate process improvement opportunities
• Productivity/Quality Tracking
• Provide coaching to new and less experienced staff
• Handle personnel issues and escalations
• Communicate issues or queries to onshore on a timely basis with root cause analysis
• Manage capacity and resource planning
• Offshore liaison
• Prepare Monthly Production & Quality Reports and Analysis
• Other tasks as identified when necessary