In this role, you are expected to:
Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.
Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.
As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.
Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.
Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.
Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.
Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.
While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
