Total 42 cash management officer job vacancies in Taguig

Job Description

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda
• Serve as the SPOC for escalations from our restaurant partners
• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

Area of Responsibility:

• Conduct thorough investigations into requests for new suppliers. Verify the legitimacy, compliance, and necessity of adding new suppliers.
• Manage and update critical contact information for both new and existing suppliers. Support retriggering Inherent Risk Questionnaire (IRQ) processes as needed.
• Monitor the status of IRQs to ensure timely processing and completion. Identify and address any delays or issues in the IRQ process.
• Manage the timeout process for IRQs, ensuring that any IRQs that exceed predefined time limits are appropriately addressed.
• Review IRQs paused during onboarding to determine the cause and necessary steps to resume or cancel the onboarding.
• Provide support for the recertification process of suppliers, ensuring compliance with organizational standards and requirements.
• Manage the Employee Center and mailbox to ensure efficient communication and information flow.
• Minimize the need to interface with internal stakeholders by using your initiative.
• Works under direct supervision
• Conscious of continuous improvements by monitoring and working within agreed KPIs/SLAs
• Support and direct users to the correct procedures for managing Third Party Risk.

Specific Tasks:

• Review and analyze new supplier request forms.
• Conduct background checks and compliance verifications.
• Communicate with requesting departments to clarify needs and requirements.
• Document findings and make recommendations for approval or rejection.
• Update supplier key contact information in the database.
• Verify the accuracy of contact details through direct communication.
• Coordinate with suppliers to ensure updated information is reflected in all relevant systems.
• Support retriggering of IRQs when key contact information changes.
• Regularly check the status of all active IRQs.
• Generate reports on IRQ progress and highlight any overdue tasks.
• Communicate with relevant stakeholders to address and resolve delays.
• Maintain records of IRQ monitoring activities.
• Identify IRQs that have timed out.
• Investigate reasons for timeouts and document findings.
• Coordinate with stakeholders to determine necessary actions for each timed-out IRQ.
• Implement corrective measures to prevent future timeouts.
• Examine reasons for paused onboarding cases.
• Communicate with suppliers and internal teams to gather additional information.
• Make recommendations on whether to continue or cancel onboarding.
• Document decisions and communicate outcomes to relevant parties.
• Assist in the preparation and distribution of recertification documents.
• Track the recertification status of suppliers.
• Communicate with suppliers to obtain necessary documentation and information.
• Update recertification records in the supplier database.
• Monitor and respond to queries in the Employee Center mailbox.
• Distribute relevant information to employees as needed.
• Maintain organization and documentation of email correspondence.
• Provide support for any issues related to the Employee Center and mailbox management.
• Accurate, timely reviewing and recording all third-party data within agreed SLAs.
• Support TPRM (Third Party Risk Management) teams.
• Escalate any areas of concern to the direct supervisor

The Manager, Service Management is responsible for establishing and overall management of the Service Management function for AECOM GBS with the responsibility of developing and maintaining Demand/Roadmap Management, Transition Management, Service Level Management and Document Management.

The position will report to the Manila Centre Manager & Head of Global Service Management and will be working closely with the other functions within the COO Office – PMO/CI, Process/Technology Management, Reporting & Analytics Team.

The person is expected to provide strong leadership in a matrix environment to promote best practices in managing interrelated projects and programs to ensure successful delivery. You will need a strong focus on results and an eye for detail, combined with an emphasis on managing stakeholders across the organization to build credible and trusted relationships.

Responsibilities & Duties

• Lead transition activities at GBS and develop required plans and processes in order to meet timelines and service objectives.
• Resource, develop and manage service level management; this includes service catalogues, change control process, DTP documentation, SLAs and performance reporting, and governance.
• Develop business cases, proposals and marketing packs to help secure new work coming into the Centre.
• Oversee the portfolio of transition/projects, providing expert knowledge and support, and monitoring progress and reporting on the portfolio status ensuring compliance of transition/projects portfolio with the AECOM transition approach, governance, cost and service level parameters.
• Act as primary owner of the GBS Document Management System, ensure the completeness, quality and sustainability of the platform and compliance to risk & control measures of the organization
• Act as owner of project frameworks, templates and procedures; be responsible for ensuring they are fit for purpose and continue to be best practice.
• Design, challenge and agree management dashboards to provide a strategic and tactical overview of the Transitions/Project portfolio to improve delivery and planning.
• Work with Transition Teams globally to ensure project updates are provided accurately and timely, and submitted to the Global Program team aligned with the agreed schedule
• Leveraging global templates, create tools and deliverables as required for project execution and management, develop and deliver progress reports, proposals, requirements documentation and presentation
• Drive continual improvements into the Service Management program and ensure industry best practices, standards and defence guidelines are leveraged and implemented;
• Lead and mentor the team including performance management, career growth and development to deliver a high-performing responsive team

Responsibilities

• Assures all vendor-related masterdata are aligned with onboarding documents and post-live updates.

• Use SQL to pull, build, and model vendor-related data to be able to streamline vendor payment processes and effectively implement business contracts.

• Build and optimize dashboards, and tools, and automate infrastructure that provide insights to vendor performance and business trends.

• Assists Finance Business Process Team in resolving payments or billing disputes caused by incorrect vendor data.

• Serves as business analyst for foodpanda wide project initiatives and implementations.

Requirements

• Desire to create an impact, in joining a fast-growing organization while working with an agile team

• Demonstrate the ability to understand situations, identify and analyze persisting problems and collaborate with team members in creating solutions.

• Graduate of a degree in Business, Information Systems, Industrial Engineering, or equivalent

• Knowledgeable in SQL and/or Data Visualization Tools is a plus but not required.

• Proficiency in using microsoft office and google suites as analytics tools is a plus but not required

• Open for recent graduates. 

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• Manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports 
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Collaborate with Systems team in managing CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

Pimary Functions

Provides Daily, Weekly and Monthly Sales Reports; manage B2B Portal system updates and processing uploads; Data processing and maintaining accurate Material Master & Customer Master Data; Manage SCS3 Help Inbox; Pricing uploads in PT “Promo tool” system & SAP; Additional tasks and responsibilities as directed by Senior Management

Key Roles

• Routine Daily, Weekly and Monthly Sales Reports for the following, Sales Dashboard; Backorder Report; Inventory Count; Material and Master Date Errors; Sell Out Report Retail Customers)
• Create & Maintain customer Extranet accounts suing B2B Portal
• Create, maintain & support Material Data including New Materials, Material determinations; exclusions & inclusions; Maintain Customer master data within SAP; Initiate the set-up and processing all new customers within PT.SCS3 Help; Review queries in SCS3 help inbox and ensure timely feedback & action; Escalate reoccurring issues
• Ensure all current and upcoming promotions are uploaded in a timely and acceptable manner without error within Promo Tool
• List & Contract Pricing loaded without error in SAP
• Additional tasks and responsibilities as directed by Senior Management
• Ensure all processes are followed and all incidents are reported accordingly

• Ensure participation in CIP and Leadership Training Programs as required

• Efficiently manage ticket quality checks.
• Effectively support the OPM with the management Quality targets.
• Highlight any potential quality issues to the OPM.
• Prepares internal and external quality reporting.
• Liaise with Team Leaders on continuous evaluation and improvement of the team’s internal and external service quality.
• Support Team Leaders with the introduction and management of quality improvement techniques.
• Provide Team Leaders with feedback regarding individual agents’ quality scores.
• Highlight any urgent quality training needs to the Team Leaders whilst supporting them in conducting an effective training needs analysis of all agents.
• Liaise with Team Leader in planning and delivery of all agreed training and coaching identified on individual PDP’s.
• Design and Implement Smart Action plan when necessary
• Work with the global quality coordinator as well as the global quality circle team
• Effectively handles complaints and submits DRSMs on time
• Provides coaching to agents regarding ticket handling

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda
• Serve as the SPOC for escalations from our restaurant partners
• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

Responsibilities

• You will be empowered to support the Category Management Team in foodpanda Philippines
• The role requires to drive development, growth & day to day operations for the snacking category portfolio at PandaMart, this will include:
    ○ Category Development: Be the voice of the consumer, be on top of Industry & Market Knowledge & consumer understanding of what customers buy and why. Develop category assortment in alignment with consumer needs and PandaMart strategy
    ○ Range development: Expand categories basis selection requirement.
    ○ Product Communication Strategy: Create consumer centric catalogue that helps improve conversion.
    ○ Category profitability & Growth: Plan; deliver on growth (Volume, Value) in alignment with Internal Category teams
• Work with the commercial teams to drive discovery, traffic & conversion
• Ensure active participation in all relevant events across platforms
• Support the Category Managers and work closely with Business and Finance to manage portfolio pricing
• Inventory Management: Work closely with category & sourcing teams to ensure stock availability
• Quality: Own the quality scores (Ratings, reviews & return). Work closely with dark stores to take regular feedback & improve scores
• Other ad-hoc tasks that may be assigned by your supervisor

• Work with key business stakeholders to deliver insights, reports, visualization and analysis to solve important business problems
• Be passionate about working with multiple sources of data to define, implement and monitor business KPIs, as well as to provide data driven insights to the business
• Perform deep analytical dives into problems to troubleshoot and identify root causes and find solutions
• Conduct ad-hoc analyses to support cross functional projects

Pimary Functions

Provides Daily, Weekly and Monthly Sales Reports; manage B2B Portal system updates and processing uploads; Data processing and maintaining accurate Material Master & Customer Master Data; Manage SCS3 Help Inbox; Pricing uploads in PT “Promo tool” system & SAP; Additional tasks and responsibilities as directed by Senior Management

Key Roles

• Routine Daily, Weekly and Monthly Sales Reports for the following, Sales Dashboard; Backorder Report; Inventory Count; Material and Master Date Errors; Sell Out Report Retail Customers)
• Create & Maintain customer Extranet accounts suing B2B Portal
• Create, maintain & support Material Data including New Materials, Material determinations; exclusions & inclusions; Maintain Customer master data within SAP; Initiate the set-up and processing all new customers within PT.SCS3 Help; Review queries in SCS3 help inbox and ensure timely feedback & action; Escalate reoccurring issues
• Ensure all current and upcoming promotions are uploaded in a timely and acceptable manner without error within Promo Tool
• List & Contract Pricing loaded without error in SAP
• Additional tasks and responsibilities as directed by Senior Management
• Ensure all processes are followed and all incidents are reported accordingly

• Ensure participation in CIP and Leadership Training Programs as required

We are looking for a Data Management Associate to join our growing business!

What's on the menu for you?

• Assures all vendor-related masterdata are aligned with onboarding documents and post-live updates.
• Use SQL to pull, build, and model vendor-related data to be able to streamline vendor payment processes and effectively implement business contracts.
• Build and optimize dashboards, and tools, and automate infrastructure that provide insights to vendor performance and business trends.
• Assists Finance Business Process Team in resolving payments or billing disputes caused by incorrect vendor data.
• Serves as Business analyst for foodpanda wide project initiatives and implementations.

Requirements

• Desire to create an impact, in joining a fast-growing organization while working with an agile team
• Demonstrate the ability to understand situations, identify and analyze persisting problems and collaborate with team members in creating solutions.
• Graduate of a degree in Business, Information Systems, Industrial Engineering, or equivalent
• Knowledgeable in SQL and/or Data Visualization Tools is a plus but not required.
• Proficiency in using microsoft office and google suites as analytics tools is a plus but not required
• Open for recent graduates.

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning, and fast growth. You will experience the start-up environment in a stable global organization.

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all-hands-on-deck environment!
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, HMO, and more!

Up for the challenge? Apply Now!

• Ensures and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales
• Responsible in providing Sales revenue report on a Monthly basis
• Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status
• Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment
• Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are me
• Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests
• Generates and analyses Back Orders and to provide feedback to customers
• To provide information and solution to customer inquires

This role primarily provides day-to-day administrative support and coordination related to the full knowledge management lifecycle and maintenance of the internal HR knowledge base. 

• Contribute in the creation and maintenance of knowledge and content following standard operating procedures and methodologies  

• Format HTML codes into knowledge articles 

• Perform analysis of content requirements and coordinate translation requests following the standard process set  

• Coordinate with global stakeholders on article creation and updates 

• Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository  

• Conduct knowledge base system maintenance checks 

• Participate in testing before and after every system release 

• Assist in maintaining system performance records 

• Maintain historical records and reports of system usage, and knowledge articles inventory 

• May provide input and insight on employee feedback to support identification and execution of content-related project opportunities 

• May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials 

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution 

• Maintain current processes and incorporate documentation updates as required 

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures 

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues  

• Support selected simple process improvement initiatives to streamline processes 

What Instructional Design & Development contributes to Cardinal Health

Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third parties and partners with leaders and subject matter experts within functions and business units to deliver learning.

Instructional Design & Development develops blended learning solutions optimized for unique subject matter areas and audiences, leveraging third-party and Learning Technologies capabilities. This job family analyzes employee learning needs and partners with subject matter experts and business management to gain input for course content. Instructional Design & Development develops general and technical content based on best practices, facilitates the introduction of new courses, and develops and monitors metrics for evaluating learning solutions' effectiveness.

Role summary

You will play a pivotal role as the Knowledge Management Manager in ensuring the efficient passage of information and best practices throughout our organization. Your primary responsibility will be to oversee the creation, organization, maintenance, and dissemination of Standard Operating Procedures (SOPs), articles, and other essential knowledge resources for the success of our contact center operations.

Accountabilities in this role

• Develop and implement a comprehensive knowledge management strategy that will enhance the quality and accessibility of information in the contact center.
• Collaborate with cross-functional teams to identify knowledge gaps, record best practices, and develop new SOPs and articles as required.
• Maintain a centralized repository of SOPs, articles, training materials, and other knowledge resources for contact center agents' simple access.
• Review and update existing content on a regular basis to ensure accuracy, currency, and compliance with company policies and industry regulations.
• Implement effective knowledge sharing processes to cultivate collaboration and a culture of lifelong learning among contact center employees.
• Collaborate closely with the training and quality assurance teams to align knowledge materials with training curriculums and performance metrics.
• Create and administer metrics to monitor the efficacy of knowledge management initiatives, including content usage, search performance, and agent performance enhancements.
• Recommend enhancements to existing processes and tools and keep updated of industry trends and emergent technologies related to knowledge management.

Qualifications

· Bachelor's degree in a relevant field

· Proven experience (7+ years) in knowledge management, preferably within a contact center or customer service environment.

· Strong understanding of contact center operations, processes, and customer service principles.

· Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.

· Proficiency in using knowledge management tools and software.

· Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

· Analytical mindset with the ability to interpret data and metrics to drive informed decisions.

· Team-oriented with the ability to collaborate effectively across departments.

· Demonstrated leadership skills and the ability to influence change within the organization.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Risk Finance Management Duties

• Assists the Risk Finance Supervisor in ensuring completeness of the documents and values for insurance renewal submitted at least 30 days prior to expiration of existing policy.
• Coordinates with accounting and other department to determine the updated list of assets with corresponding sum insured values.
• Maintains insurance registry requirement through regular property appraisal and monthly monitoring of acquisition and disposal of assets.
• Liaises and assists internal and external Risk Surveyors, asset valuation surveyors and appraisers.
• Assists the Risk Finance Supervisor in securing proposals from accredited suppliers for insurance coverage in coordination with AEV Risk Finance team.
• Monitors and maintains approved insurance policies are incepted, implemented and paid on a timely manner.
• Monitors and maintains risk engineering survey files to ensure that is updated regularly by the relevant stakeholders.
• Assists the Risk Finance Supervisor on the conduct of insurance briefings to relevant stakeholders at the sites to ensure understanding of the approved insurance policy.
• Assists in securing and maintaining the necessary information for the preparation of risk management reports including but not limited to the following:
  • Status of insurance claims
  • Motor car insurance claims
  • Insurable risk maps
  • Risk engineering progress reports
  • Total cost of insurable risk
• Assists the Risk Finance Supervisor in providing the necessary insurance support, education, and training to the Food Group Management and Staff.
• Keeps abreast with new developments and advances on the enterprise risk management industry practices, quality and environmental management technology through magazines/periodicals, and attendance to relevant seminars and conferences.

Insurance Claims Management Duties

• Coordinates with relevant stakeholders at the sites to ensure that all incidents are reported immediately.
• Monitors and follows up all requirements and information needed to support claims are submitted to the insurance providers within the prescriptive period.
• Monitors and follows up that the claims settlement is collected as soon as claim evaluation is done and finalized according to policy terms and conditions.
• Assists the Risk Finance Supervisor on the consistent implementation of established incident reporting and insurance claims process and methodologies.

Others:

• Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc.
• Performs other tasks related to the job as may be assigned by the immediate superior.
• Checks and updates the documentation of risk finance policies, procedures and standard operating procedures in line with the Food Group’s standard documentation system.
• Oversees and manages logistics and administrative requirements of risk finance activities such as, but not limited to the following:
  • Appraisal activities
  • Risk engineering surveys
  • Asset valuation surveys
  • Insurance briefing and orientations
• Performs other tasks as maybe assigned from time to time from other risk management programs such as but not limited to the following:
  • Enterprise Risk Management
  • Business Continuity Management
  • Information Security Management
• Appointed membership to committees whenever necessary.
• Participates in current and futures business initiatives such as Partners in Leadership, Risk Management, CRM, Comrel, IBP, Safety, ISO, Branding, ISMS, etc.

We are seeking a highly motivated and detail-oriented Business Management Intern to join our dynamic team. The ideal candidate will have a passion for business, strong analytical and communication skills, and a desire to gain practical experience in various aspects of business management. This internship provides an excellent opportunity to work closely with professionals and contribute to real-world business projects.

Key Responsibilities:

• Conducts market research to identify industry trends, competitor strategies, and potential business opportunities
• Assists in identifying and generating leads through research and outreach
• Contribute to the planning, execution, and monitoring of business projects
• Prepares reports and presentations summarizing key findings and insights
• Provides administrative assistance to the business management team as needed
• Ability to follow instructions