Total 90 communications manager job vacancies in taguig philippines

What IT Program & Project Management contributes to Cardinal Health

Enterprise Strategy, Planning, and Execution enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.

IT Program & Project Management applies Information Technology knowledge and experience to plan, organize, and control resources, procedures, and timing for complex projects within the Information Technology function. This family organizes project teams, establishes project schedules and individual responsibilities, and determines resource requirements. This job family manages project budgets and reports on the status of project cost, timing and staffing.

IT Program & Project Management also ensures adherence to internal external quality standards and integrates vendor tasks and deliverables into project plans.

Accountabilities

• Demonstrates knowledge of project management initiating, planning, executing, monitoring/controlling and closing processes.
• Monitors performance and recommends scope, schedule, budget or resource adjustments, connects short-term demands to long-term implications, in alignment with the supporting business case.
• Prioritizes multiple tasks while meeting deadlines; communicates project status (health, forecast, issues, risks, etc.) to stakeholders.
• Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
• Connects project objectives to broader organizational goals.
• Establish, build and maintain key relationships, including cross functional teams
• Negotiates with stakeholders to obtain the resources necessary for successful project
• Develops and maintains integrated deployment plan, spanning multiple workstreams
• Coordinates among cross-functional tower owners to ensure cohesive alignment to overall program timeline and objectives
• Triages any implementation issues, develop risk & issue log and create mitigation plan(s)
• Prepares detailed implementation / deployment plans and implements various transition management tools (e.g. program status updates, templates to track key milestones, etc.)
• Leads go-live support to identify, track, and drive resolution of risks and issues
   

Qualifications

• Bachelors Degree in related field or equivalent work experience
• 4 - 8  years experience in related field preferred
• Proficiency in Microsoft Office products required (Word, Excel, PPT)
• Intermediate knowledge in using MS Project preferred
• Have financial acumen and experience in managing/controlling project budgets up to USD 5M preferred
• Presentation skills required; must demonstrate clear, concise articulation of proposed plans
• Must have strong verbal and written communication skills
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Willing to work US hours in a hybrid set up ( BGC)

What is expected of you and others at this level
 

•Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and project

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems

• Solutions are innovative and consistent with organization objectives

• Completes work; independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Event Project Manager

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Lead event delivery of our immersive and engaging clinical trial training meetings (face to face and virtual)

Who We Are

IQVIA Medical Communications at IQVIA creates experiences that are effective and unexpected. We incorporate the latest research on adult learning principles and behavioural science. We use creativity to inspire and engage.

Our purpose is centred around a desire to improve healthcare and deepen our understanding of human behaviour. Our team is a tightly knit, collaborative, and intellectually curious group of people with a unique blend of backgrounds and experience. We are continually pushing each other to improve our solutions and are in search of Event Project Managers to ensure the smooth and efficient delivery of our training solutions meetings.

About the Event Project Manager

The primary driver of in-person events, you would be project managing event deliverables related to a specific clinical study whilst keeping the IMC Project Manager (responsible for overall IMC study deliverables) abreast of status, progress, risks and issues. The Event Project Manager will work with Vendors and Venue Managers, Delegate Coordinators and Finance support roles as well as Strategy, Creative and Content teams developing project components and are responsible for ensuring events projects are delivered on time, in budget and exceed expectations.  

We’ll look to this role for their event project management expertise, good relational management skills, proficiency in vendor management, issue resolution and drive for quality delivery.

The Event Project Manager will oversee deliverables for face to face events and virtual engagements with direct responsibility for budget control, delegate management oversight, vendor liaison and an in-depth knowledge of event compliance regulations relevant to the healthcare sector.  Act as a central point of contact for internal and external clients, keeping them updated on status, anticipating their requests and proactively managing solutions.

This position is home based in collaboration with a global team at IQVIA and with our clients and healthcare professionals.

Activities may include:

• Coordinating or overseeing the delegate invitation, registration and travel logistics management for face to face meetings using preferred vendors and platform (Cvent, Amex, DMCs)
• Cost reconciliation
• Status reporting
• Contract review, terms and execution coordination
• Creating and maintaining event project plans
• Manage post meeting activities, reporting, follow ups and metrics

This position will require international travel

Who You Are

Seasoned:

You have proven experience in international event and relationship management demonstrating 5-7 years of delivering life sciences events. You are proficient in project management platforms such as Smartsheet and MS Project. You strive to provide quality customer service and have exceptional attention to detail. Experience of both live and virtual event delivery is preferred.

Collaborative:

You have the desire to collaborate with a diverse global team and are interested in establishing relationships with team members, clients and vendors around the world. Asking questions comes naturally to you and you aren’t afraid of researching to find the answers.

Resourceful:

You may not know all the answers, but you have a proven track record of working through difficult challenges by independently researching potential directions, collaborating with others, and iterating to find solutions. Prioritizing projects, finding efficiencies, and improving processes are all part of your mindset.

Adaptable:

You continue to build on your event management skills by researching methodologies and keeping up with industry trends. You have the flexibility to work in a fast-paced environment, meeting demanding deadlines and adapting to changing priorities.

Skills:

• Demonstratable knowledge of Project Management methodologies
• Organizing your tasks into workable plans
• Detail oriented
• Understand the importance of communication
• Knowledge of relevant platforms specifically Cvent, Zoom, WebEx
• Experience managing relationships and expectations with groups such as DMCs, AmEx, AV Suppliers

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

What Performance Monitoring contributes to Cardinal Health

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. The team’s insight help improve customer experience, identify training needs for agents, help optimize the operations, and help make-date-driven decisions to enhance overall efficiency and effectiveness of the contact center.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Performance Monitoring contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Instructional Design & Development contributes to Cardinal Health

Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third parties and partners with leaders and subject matter experts within functions and business units to deliver learning.

Instructional Design & Development develops blended learning solutions optimized for unique subject matter areas and audiences, leveraging third-party and Learning Technologies capabilities. This job family analyzes employee learning needs and partners with subject matter experts and business management to gain input for course content. Instructional Design & Development develops general and technical content based on best practices, facilitates the introduction of new courses, and develops and monitors metrics for evaluating learning solutions' effectiveness.

Role summary

You will play a pivotal role as the Knowledge Management Manager in ensuring the efficient passage of information and best practices throughout our organization. Your primary responsibility will be to oversee the creation, organization, maintenance, and dissemination of Standard Operating Procedures (SOPs), articles, and other essential knowledge resources for the success of our contact center operations.

Accountabilities in this role

• Develop and implement a comprehensive knowledge management strategy that will enhance the quality and accessibility of information in the contact center.
• Collaborate with cross-functional teams to identify knowledge gaps, record best practices, and develop new SOPs and articles as required.
• Maintain a centralized repository of SOPs, articles, training materials, and other knowledge resources for contact center agents' simple access.
• Review and update existing content on a regular basis to ensure accuracy, currency, and compliance with company policies and industry regulations.
• Implement effective knowledge sharing processes to cultivate collaboration and a culture of lifelong learning among contact center employees.
• Collaborate closely with the training and quality assurance teams to align knowledge materials with training curriculums and performance metrics.
• Create and administer metrics to monitor the efficacy of knowledge management initiatives, including content usage, search performance, and agent performance enhancements.
• Recommend enhancements to existing processes and tools and keep updated of industry trends and emergent technologies related to knowledge management.

Qualifications

· Bachelor's degree in a relevant field

· Proven experience (7+ years) in knowledge management, preferably within a contact center or customer service environment.

· Strong understanding of contact center operations, processes, and customer service principles.

· Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.

· Proficiency in using knowledge management tools and software.

· Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

· Analytical mindset with the ability to interpret data and metrics to drive informed decisions.

· Team-oriented with the ability to collaborate effectively across departments.

· Demonstrated leadership skills and the ability to influence change within the organization.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Vice President Business Planning & Analysis (BP&A) and Projects Manager - Hybrid based in Manila , Phililppines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Senior Project Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

In this role, you are expected to:

• Continuously help evolve the organization and the individual teams to remain effective and compliant while reducing scale. Design and implement strategies and processes that generate improvement, drive efficiency through digitization and improving control risk. Create durability that is consistent with the length of residual obligations and activities.

• Drive administrative, operational, reporting and quality improvements through partnership with internal teams.
• Prepare project plans and identify all tasks and dependencies into a logical implementation task plan by which to manage and monitor day-to-day work and progress.
• Contribute for successful delivery of key changes as per Book of Work. Lead extraction and analysis of material & data volumes to identify trends, anomalies, and areas for improvement, and can present such analysis in a clear and concise manner – whether in Excel or ppt to guide decisions required from stakeholders.
• Prepare project plans and identify all tasks and dependencies into a logical implementation task plan by which to manage and monitor day-to-day work and progress.
• Lead UAT testing prior to any new implementation and gather feedback post release to design additional improvements for future production.
• Provide subject matter expertise for internal queries relating to appropriate projects.
• Provide leadership for change management including work efforts, projects, and programs for recently completed divestitures. Provide oversight of the Business-Critical Milestone reporting process and other PTS reporting processes to ensure quality, efficiency, and accuracy
• Work with Technology leadership to support the business strategy. Create inventory of process simplification opportunities using digital tools. Reducing manual touchpoints in the process would be most critical deliverable.
• Perform end to end resource management processes including maintaining robust role level staffing plans by working closely with senior Finance managers and Planning Unit coordinators to ensure the teams remain within budget.
• Manage department’s financial planning activities (Forecast, Outlook, and Plan) for FTE expense to ensure the team remains within budget guidelines while also maximizing budget available to ensure adequate resourcing coverage across the teams. Prepare materials to articulate current and forecast views on activities relating to FTE and Non-Compensation expense, Maintain and centrally coordinate the department’s expense and headcount management processes.
• Support resolution of issues by offering solutions to resolve complex problems, and by interpreting and advising on policies, guidelines, or processes. Provide management with regular updates on status and issues requiring escalation.
• Conduct analysis and executes tasks that contribute to work streams focusing on broad range of initiatives independently.
• Manage relationships with key stakeholders across the organization, including the day-to-day execution activities and meetings.
• Work with Senior Management, Recruiting, Finance and Vendor Management to understand and track headcount, identify trends, and resolve issues as they emerge.
• Support integration of new teams as divestitures are completed in additional countries with a focus on resource planning, project management and PTS, and process optimization.
• Ensure internal service providers have appropriate tracking and reporting to meet internal or external requirements.
• May present information and results to Holdings management as well as various governance forums.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Involved in short- and medium-term planning for broad issues affecting operations.
• Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values. Provides evaluative judgment based on analysis of information in complicated, unique, and dynamic situations; draws on diverse range of internal and external sources.
• Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals; requires a good working knowledge of the industry.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years relevant experience
• Prior experience in BP&A and/or project management would be preferred
• Ability to successfully manage relationships across multiple functions and execute against collective goals.
• Self-starter who can work independently.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Manage occasionally complex and varied issues with significant cross- departmental impact.
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint).  High proficiency in Excel
• Demonstrated understanding and experience with PTS (Project Tracking System), including set up and execution.
• Bachelor’s/University degree or equivalent experience.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

• Key Account Management
  • Building strong customer relationships
  • Account Management and Area Planning
  • Develop and execute strategic account plans including target setting.
  • Ensure healthy sell-in and sell-out activities.
• Business Development
  • Identify new business opportunities.
  • Customer Acquisitions
  • Market and product research
  • Create and develop sales presentations.
• IAM Sales
  • Achievement of sales target
  • Negotiation of customer targets
  • Introduction of new products/part numbers
  • Identify upselling opportunities.
• Sales Forecasting
  • Analysis of sales data, market, and product trends
  • Sales planning and demand projections
  • Collaboration with product managers for accurate monthly projections
• Communication and Reporting
  • Communicate with stakeholders.
  • Provide and present regular reports and market information to marketing team.
• Problem-Solving and Resolution
  • Address and resolve key customer issues.
  • Establish a regular communication loop and feedback.
• Continuous Improvement
  • Stay informed about market and product development.
  • Invest in personal and professional development.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Human Resources (HR) organization is responsible for recruiting, talent development and diversity, learning and development, benefits, compensation and employee relations. We lead the firm’s accountability, talent and culture program as part of our transformation. Our human resources partners, generalists and professional services team are dedicated to creating an excellent employee experience and supporting our colleagues around the world.

We’re currently looking for a high caliber professional to join our team as Sr. Vice President, Employee Experience Program Manager  - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

HR Partner & Delivery sits at the center of Citi’s HR business solutions.  This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering.  The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.
 

• Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.
• Create  evidence-based insight to guide technology and process design and re-engineering
• Identify priorities and opportunities for re-engineering and change.

In this role, you are expected to:

• Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
• Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
• Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.

• Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.

• Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
• Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
• Review and present designs and support decisions using an evidence-based approach.
• Measure, monitor and report impact and progress to senior stakeholders

As a successful candidate, you’d ideally have the following skills and exposure:

• 10 years plus experience
• Extensive background in user experience design.
• A desire to understand human behavior and analyze activity
• Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)
• Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
• Business line experience desirable with previous accountability for driving client experience initiatives preferred.

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

JOB DESCRIPTION:

Assigned area/territory - Ilocos Region

Key Areas of Accountability:

Promotes the assigned products to doctors using the prescribed sales technique and visit these MDs based on assigned frequency.  Establish and maintain good working relationship with doctors. Achieves the minimum call performance with 100% achievement on monthly actual calls vs monthly target calls.  Quality execution of all agreed marketing strategies, programs and plan of actions. Sales and promotions of products (i.e detailing, product presentation, CME activities, etc.) Continuous selection and update of target doctors. Establish and continuously increase market shares of products Submit relevant reports vital to operations.

Job Specification

•           Minimum 2 years’ experience as Territory Manager or as Professional Medical Representative in a respectable Pharmaceutical/Consumer Goods company.

•           Above average communication skills in English and the local language.

•           Experience in Nutritional products is a plus.

•           Aggressive, confident, and self-motivated with leadership potentials.

•           Persuasive, persevering, and a team player.

•           With very strong selling & communication skills and with pleasing personality.

•           Willing to travel and be assigned anywhere in the Philippines.

Knowledge & Experience:

• Relevant experience in Sales

• Insight into internal and external customers

• Brand Management

Competencies required:

• With at least 2-year work-related experience in Sales
• Computer Literate and with good communication skills
• Highly organized
• Project Management
• Customer Orientation
• Analytical Skills
• Willing to relocate

Ideal Candidate will be:

• Each day different from the next; especially in personal interactions Fast-paced environment Multiple projects going simultaneously
• Very socially-focused
• Adherence to established guidelines and procedures is important Important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone
• Open, flowing communication is important

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Employee and Org Communications

1. Develop and implement comprehensive communication plans for People-related programs and initiatives through different channels (email, employee portal, print, and other communication platforms) as aligned with the overall HR goals and organizational objectives.
2. Partner with the various HR units and departments in developing and ensuring that the communication strategies, tailored specifically to their business needs, are carried out timely and accordingly.
3. Manage communications governance and signoff processes and provide reports and recommendations on the performance of HR communications initiatives and programs.
4. Lead the content management of various HR communication platforms (Email, Digital, Print, etc.)
5. Provide support to digital projects through various change Management initiatives/programs.
6. Develop and implement crisis communication plans to ensure timely, transparent, and accurate information dissemination during challenging situations.

Writing and Creatives

1. Lead the conceptualization and creation of engaging HR Communication materials such as but not limited to: content writing, scriptwriting, artwork creation, photo and video editing, announcement layouts, and animation.

Management of Communication Platforms

1. Oversee and manage various communication platforms, ensuring that they are effectively utilized (social media platforms, email, Facebook workplace, etc.)
2. Regularly measure and evaluate the effectiveness of various communication platforms

Employer Branding 

1. Collaborate closely with the Talent attraction team in developing and implementing communication strategies that amplify the employer brand, making the organization an employer of choice.
2. Support the implementation of the identified employer brand strategies and programs, which include social media campaigns, talent community management, and brand ambassador programs.
3. Develop engaging and targeted content that highlights the company's culture, values, and people.

Employee Engagement

1. Assist in the conceptualization, design, and effective implementation of the organization’s culture and engagement strategy.
2. Collaborate closely with the other HR and cross-functional teams in the effective and timely implementation of various engagement initiatives across the organization, such as but not limited to thematic events, social activities, company anniversaries, health & wellness programs, workshops, webinars, etc. 
3. Assist in managing employee recognition programs to celebrate achievements and milestones.

Other Tasks

1. Ensure proper documentation and reporting for all communication and engagement-related initiatives.
2. Stay updated on emerging employee engagement and communication trends to continuously enhance the efficiency of programs and channels.
3. Perform other activities and projects that may be assigned by immediate superior.

A SNAPSHOT OF YOUR ROLE

• Product Quoting experience in IT related Industry
• Knowledge of ConnectWise suite is a PLUS
• Generate quotes from inbound requests
• Dispatch/ Manage inbound ticket dashboards
• Contact partners to review licensing options
• Follow- up on quotes to close business
• Use of Salesforce is a PLUS
• Excellent organizational skill
• Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office, database software (Excel), spreadsheets with intermediate formula
• Runs and analyzes reports and ensues that all reports are accurate and reliable
• Assumes and performs other duties and responsibilities not specifically outlined here in
• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail

A BIT ABOUT YOU

• Bachelor’s Degree preferred
• 2-3 years working experience in the related field in a BPO setting
• Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
• Accuracy and attention to detail
• Interpersonal skills
• Teamworking skills
• Results driven
• Highly organized
• Focus on great internal and external customer service
• Ability to manage multiple projects in multiple functional areas simultaneously
• Flexibility and adaptability to adjust to changing project needs in evolving situations
• Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
• Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent professional communication skills required, both verbal and written
• Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
• Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
• Must demonstrate excellent interpersonal skills and a strong customer service acumen
• Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
• Required to interact effectively and efficiently with all levels of employees

Join the A-Team and experience the A-Life!

YOUR MISSION

The Assistant Manager, Key Account supports the objective of driving profitable and sustainable market share and net sales growth within assigned key accounts, delivering against the budget and commercial expectations, while executing with respect to PUMA standards and qualitative objectives. The main job responsibilities are as below:

• To lead and drive the sales efforts with assigned Key Accounts. Segment all key customers according to the AP blueprint and allocate resources (time, people) according to financial objectives and segmentation framework (no of visits, VM support, order intake modus etc). 

• To lead the identification and development of new business opportunities in the key segment. Support the development and implementation of Key Excellence Mgmt by briefing and utilizing available selling tools and technologies eg Digital Catalogue, B2B Ordering tools 

• To coordinate and manage the seasonal sell-in process and Go-to-Market activities with respect to distribution policies and brand initiatives. 

• To deliver the seasonal sell-in targets for the account(s), agree with account(s) on expected KPIs / sell-thru targets and monitor the progress. Ensure continuous monitoring of the Orderbook making sure orders are placed and converted according to agreed timelines. To seek continuous re-orders opportunities from time to time.

• To forecast, track and report quantitative and qualitative performance on Key Account Performance i.e. Sales and Margin, Trade Terms, Orderbook. To monitor and report on customer and competitor performance ie market share, situation and development, sell-thru performance and ROI on key activities. 

YOUR TALENT

• Bachelors Degree in Business Admin/Marketing/Management or equivalent ideally with a focus on sales, retail & marketing

• Min 5-6 years in Sales focusing on key account management

• Proficient in MS Excel and MS PowerPoint - Advanced level

• Has a great personality and enjoys working in customer relationship management

• Possess good business planning and forecasting knowledge

• Results driven and business focus

The Investment Manager, now also serving as the FP&A Lead for the Meats Division, plays a pivotal role in preparing essential financial analyses, forecasts, and valuation studies that inform strategic financial and operational decisions across the organization, with a specific focus on the Meats Division. In addition to ensuring the accuracy and reliability of financial data used in decision-making for the broader Food Group, this role now entails a concentrated responsibility for identifying and interpreting key trends and insights within the Meats Division, which could significantly impact investment performance and strategic direction. Their expanded expertise and insights are critical in guiding senior management and stakeholders, particularly in decisions related to the Meats Division, thereby enhancing the organization's ability to achieve successful
investment outcomes in this specific sector.

Financial Reporting and Analysis

• Ensures thoroughness, accuracy, and timeliness in the preparation and basic analysis of the financials of one or more divisions of Food Group to support reportorial requirements. These reports include but not limited to the following:
  •  Internal: BOD, EXCOM, MANCOM, etc.
  •  External: Banks, Government institutions, etc.
• Prepares thorough, accurate, and timely ad hoc reports requiring basic analysis and coordination with requesting departments ensuring integrity and confidentiality of data.
• Ensures thoroughness, accuracy, and timeliness of ad hoc reports requiring deeper analysis due to higher degree of complexity and confidentiality.
• Closely coordinates with different departments in the Food Group to ensure that relevant financial and operational information is reported and the integrity and confidentiality of the information is kept.

Valuation and Investment Analysis

• Builds financial models and valuation cases, and performs investment analysis for expansions, new businesses, initiatives to improve efficiency and productivity, and mergers & acquisitions.
• Provides analytical support to Executives, Business Development team, Corporate Strategy team, and other operational teams across the Food Group.
• Conducts post-mortem analysis and investment lookback after achieving milestones of investment projects.
• Prepares presentation materials and presents investment analysis and recommendations to senior management and stakeholders, and communicates key insights and findings in a clear and concise manner, ensuring that all parties have a thorough understanding of the investment strategy and potential risks and rewards.

Capital Budgeting

• Assists in the preparation/updating of the 10-Year Warchest grounded on the Food Group strategy
• Collaborates with the Country Teams in gathering inputs/updates to the long-term forecasts

FP&A Lead Specific Roles

• Supervise the FP& A Meats Analyst
• Leads the financial planning and analysis for the Meats Division, ensuring alignment with overall Food Group strategies.
• Develops and implements financial models and analyses to support strategic initiatives in the Meats Division.
• Monitors financial performance of the Meats Division, identifying trends, variances, and opportunities for improvement.
• Collaborates with F&N and Meats Division unit leaders to develop budgets, forecasts, and operational financial plans.

Others

• Provides support to CFOs, COOs, Country Directors and Controllers, Mill Managers, and other executives, particularly in running financial and scenario analyses for both tactical and strategic initiatives.
• Provides research support to Treasury, and Risk & Commodity departments, particularly in data gathering and analysis of key economic indicators that are regularly monitored by the Food Group.
• Provides cash, debt, and working capital analysis for one or more divisions of the Food Group.
• Attends meetings and discussions related to the Finance Investments function, and participate in cross-functional teams as needed to provide financial insights and recommendations to support business decisions.
• Performs other financial analysis/tasks assigned by the AVP Finance Investments/VP
• Corporate Finance as needed or as business conditions change.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Overview

Lead and develop marketing and sales strategies, plan/programs to ensure achievement of budget and extending the life cycle of the brands. The Product Manager should be able to utilize traditional marketing and digital platforms to initiate activations and engage stakeholders.

Your core responsibilities will include:

Principal Accountabilities:

Brand Management

• Principal management and implementation of brand plans and strategies
• Management of brand A&P
• Increase brand’s market share and sales growth

Traditional Marketing

• Marketing calendar output, promotions and animations planning
• PR, KOL engagement and seeding
• Channel operations

Digital Marketing

• Marketing calendar output, social media planning
• Digital ad planning
• Digital placements on retailer digital platforms

Training

• Collaborates and coordinates required trainings

Visual Merchandising

• Executes VM plans and updates

Experience:

• 3-5 years’ experience with background in Brand Management, Sales and Marketing. Background in retail or beauty industry.
• 1-2 years managerial experience
• Excellent oral and written communications in the English language
• Solid analytical, strategic and critical thinking skills
• Knowledgeable in MS office application
• Possess winning attitude in handling internal and external customers.
• Excellent oral and written communications in the English language
• Solid analytical, strategic and critical thinking skills
• Knowledgeable in MS office application
• Possess winning attitude in handling internal and external customers.

Other Essential Must haves:

Education:

• Degree in Business/Marketing or relevant discipline

Responsible for driving the financial planning management and strategy by analyzing its financial performance, assessing for improvement and business opportunities, reviewing the business risks, and providing key investment valuation analysis to guide the Management in making investment decisions.  The position will play a critical role in shaping the organization’s financial future by providing valuable insights and strategic planning.

• Budgeting and Forecasting:  Lead the annual budgeting and periodic forecasting processes. Work closely with department heads to develop accurate and achievable financial targets aligned with the company's strategic goals.  Utilizes forward-looking models and activity-based analyses to provide financial insight into the organization’s plans and operating budgets.
• Financial Analysis:  Conduct comprehensive financial analysis, including variance analysis, trend analysis, and scenario modeling.  Identify key performance drivers and opportunities for improvement.
• Investment Valuation:  Builds financial models and valuation cases, and performs investment analysis for expansions, new businesses, initiatives to improve efficiency and productivity, and mergers and acquisitions.  Conducts post-mortem analysis and investment lookback after achieving milestones of investment projects.
• Strategic Decision Support:  Collaborate with senior management and department heads to provide financial insights and analysis for strategic decision-making. Present financial findings in a clear and concise manner. 
• Long-Term Financial Planning:  Develop and maintain long-term financial models to evaluate the company's financial position and performance under various growth scenarios. Make recommendations to support sustainable growth and profitability.  Advises on long-term business and financial planning and provides strategic recommendations to the Management.
• Performance Metrics and KPIs:  Define and monitor key performance indicators (KPIs) to track the financial health of the business.  Provide regular reports and dashboards to management for performance evaluation.
• Financial Systems and Processes:  Continuously improve financial planning systems and processes to enhance accuracy, efficiency, and data integrity.  Implement best practices and streamline workflows where necessary.
• Cost Analysis:  Analyze and optimize company expenditures, identifying opportunities for cost reduction and efficiency improvement without compromising quality.
• Cross-functional Collaboration:  Work closely with finance and non-finance teams to ensure alignment with financial goals and strategic initiatives. Act as a financial advisor, assisting teams in making data-driven decisions.
• Risk Assessment:  Assess financial risks and develop risk mitigation strategies to safeguard the company’s financial stability and compliance.
• Team Leadership:  Manage a team of financial analysts and planning professionals, providing guidance, coaching, and fostering their professional growth.
• Process Improvement:  Continuously improve financial planning and analysis processes, methodologies, and tools to enhance accuracy and efficiency. Collaborate with cross-functional teams to streamline processes, reduce inefficiencies, and enhance cost-effectiveness throughout the organization.
• Data Integrity:  Ensure the accuracy and integrity of the financial information by conducting regular audits and implementing data validation processes.
• Management Reporting:  Ensure the timely, accurate and thorough preparation and submission of financial reports to management and key stakeholders on a regular basis. Highlight key insights, performance metrics, and actionable recommendations. Communicate complex financial information in a clear and understandable manner.