Total 52 Others/Any construction quality control job vacancies in taguig metro manila

We are looking for a Junior Web Quality Assurance Engineer who is comfortable working as part of a Scrum team and believes that the quality of the product is a team-responsibility, can demonstrate professionalism and commitment to the role, the organization, and the creation of the product. A professional who is passionate for how software is developed in teams and always looking to improve, has a drive to continuously learn new things by reading and trying out new technologies on the job, also enjoy teaching others.

We are looking for an honest, self-aware of professional capabilities and always open to learn and to improve, shows confidence, fun loving and productive, shows eagerness to grow and learn more about the business. This include asking questions on a timely matter, reading, modeling others, and being open and responsive to feedback or areas of improvement.

Responsibilities

• Own functional, regression, and acceptance testing of web applications. Testing layout, interface usability, and looking for user experience improvements.
• Participate in the software development life cycle from beginning to end.
• Create and execute test plans for existing products and features.
• Work with development teams to define testing protocols for new features as they are designed and developed.
• Provide additional cross-functional test support for other team members
• Develop test scenarios from requirements and ensure maximum requirement traceability.
• Providing detailed bug reports to the Engineering Team using JIRA.
• Liaise with internal teams (e.g. Developers, QA Lead, and Product Managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies
• Other tasks may be assigned

• Bachelor's degree in Computer or Software Engineering, Electrical Engineering, or a related field, equivalent training, fellowship, or work experience.
• Experience in automation testing using Cypress, JMeter, Postman, or Selenium is an advantage
• Experience working on web protocols and data formats such as HTTPS and JSON.
• Experience testing cloud APIs.
• Good understanding of common UI/UX principles, paradigms, and user journeys.
• Knowledge of testing automation frameworks and software
• Basic knowledge of integrating test automation in CI/CD pipelines

• Monitors and evaluates customer service interactions through call monitoring, email reviews, and chat transcripts to ensure adherence to quality standards and compliance with company policies.
• Identifies areas for improvement in customer service performance and provide actionable feedback to customer service representatives.
• Conducts regular quality audits and provide detailed reports to management, highlighting trends, areas of improvement, and best practices.
• Collaborates with the management team to develop and implement quality improvement initiatives and strategies.
• Analyzes customer feedback and data to identify opportunities for process improvement and customer satisfaction enhancement.
• Stay updated on industry best practices and regulatory requirements to ensure compliance and quality standards are met.
• Develops and delivers comprehensive training programs for new and existing customer service representatives, focusing on product knowledge, customer service skills, and company policies and procedures.
• Creates training materials, including manuals, presentations, and interactive activities, to support the learning and development of customer service representatives.
• Conducts training sessions, workshops, and role-playing exercises to enhance the skills and performance of customer service representatives.
• Evaluates the effectiveness of training programs through assessments,quizzes, and performance evaluations, and make necessary adjustments to improve training outcomes.
• Collaborates with the quality assurance team to incorporate customer feedback and quality metrics into training programs.
• Provides ongoing coaching and support to customer service representatives to reinforce training and promote continuous improvement in performance.

The role is responsible for performing a variety of project control assignments with limited scope including developing and implementing cost control support, working on invoicing and billing activities, and providing planning and scheduling services to assigned projects, in accordance with company standards and contractual requirements.

Responsibilities & Duties

Opportunity phase

• Support opportunity entry and updating in the company’s opportunity tracking system.
• Support Go/No Go preparations, forms, and gathering information and process, as directed by the Project Manager.
• Review project controls requirements of RFP/opportunity. Provide or obtain project control support for proposal deliverables, as appropriate for project complexity.
• Understand proposal pricing approach and support as appropriate. Develop basic capabilities with company standard pricing tools and support as directed.

Planning phase

• Coordinate with PM/Project team/contract administration in coordinating the contract review process for new contracts, modifications, and job closures. Understand and support the insurance verification process as necessary.
• Develop familiarity with support review of contract risk types and methods to identify and support the management of risk on projects.
• Understand revenue recognition on projects.
• Investigate/elevate financial project issues such as segmentation, work at risk, and revenue recognition during project setup.
• Review scope definition documents and support PM with development of Work breakdown structure development (and maintenance during execution), to support proper job setup for cost and schedule development, progress tracking, risk analysis, and client billing.
• Assist in preparing, updating, and monitoring schedules and preparing status reports and staffing curves, in alignment with the scope of work and resources, including subcontractors and consultants, planned to execute scope.
• May coordinate/assist other Project teams/procurement in coordinating documentation to support procurement of required sub-consultants and vendors.
• Support PM in the development and review of project cost and revenue baseline, based on the above elements.
• Develop knowledge and support coordination of performance measurement and earned value plan and updates during execution. Elevate for review by PC Lead as required.  
• Understand contractual invoicing requirements. Understand project/organizational and client interfaces. Review invoice support requirements, during execution, with the Project Manager.
• Understand necessary components of project setups and be able to initiate and set up projects with Project Manager supervision.

Execution phase

• Report development through unique independent reports based on the project’s and PM’s needs.
• Integrate cost and schedule data/baseline with the company’s enterprise system to facilitate Project financial goals.
• Support PM in the coordination of preparation of project reviews.
• Review actual costs and commitments, coordinate cost adjustments, reviewing for coding accuracy.
• Identify cost (and schedules as needed) variances, investigate root calls, and elevate to Project Management. Discuss corrective action and role in supporting.
• Assist the Project Manager, as directed, with tracking budget, project costs, labor hours, schedule updates, installed quantities, and progress measurements for work to include direct hire and subcontracted work.
• Measure progress and review performance trends.  Support accumulation of and access to historical data, such as performance experience, for use in maintaining a realistic basis for future planning, forecasting, and estimate at complete development (EAC).
• Support Exposure to progressive performance data and associated concepts and principals.
• May coordinate/review/support the development of invoices for consistency with contract requirements and rates. May interface with Billing and accounting staff to support positive cash flow.
• Assist the Project Manager with reporting on accounts receivables and unbilled issues as assigned.
• Support the Project team, with the change control management process and gain insight into the rationale and importance of change events.
• Assist PM with support on gathering information to develop trending, forecasting, and estimates to complete the process. May assist PM with WAR (work at risk) and RAR (Revenue at Risk) forms.

Closeout phase

• Review project scope and determine all contractual deliverables have been met, discuss with PM.
• Coordinate with PM/procurement for closeout of sub-agreements. 
• Support PM with input of final EAC. 
• Support with coordination of final invoice as directed. 

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key NA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role is responsible for performing routine, structured work assignments in relation to managing official project documents for internal and external stakeholders. The role is expected to maintain adequate general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client-specific tools. The role will be reporting to the Project Controls Manager in Manila.

• Maintains an established data distribution system and schedule for the assigned project based upon client, project, and supplier requirements.
• May revise system or schedule as required to ensure timely approvals and distribution.
• Ensures changes to document in a timely fashion in order to meet set deadlines.
• Responsible for coordination with other parties to make sure document edits are made and proofed.
• Tracks and keeps records of documents.
• Follows standardized procedures but may have to use discretion to complete project.
• Ensures document tracking and production system is maintained.
• Prepares and maintains a document control system for all forms of documentation.
• Makes copies of drawing for production and other company employees.
• Assures that all completed documents have been signed-off by the appropriate personnel.
• Distributes copies of documents to the appropriate personnel.
• Implements and follows company quality assurance program procedures.

Minimum Requirements:

• Bachelor’s degree in engineering, architecture, construction, or related technical field
• At least 2 years of relevant experience in the Engineering or Construction industry
• Intermediate proficiency in MS Office tools
• Experience with Technical Document Control Management software (e.g. SharePoint, BluBeam, Unifier, Documentum EDMS, Aconex EDMS, Prolog, Procore)

Attributes:

• Ability to effectively communicate and collaborate with a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationships and with the ability to understand and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

As a Software QA Lead, you will be responsible for ensuring the highest quality of our software while leading a team of Software QA Engineers across multiple projects. This role requires at least 9 years of relevant experience in software testing and development. As a Software QA Lead, you will be responsible for developing comprehensive test plans and strategies tailored to each project’s requirements. Your leadership will be pivotal in managing and prioritizing testing activities, ensuring efficient resource allocation and timely delivery of results. Reporting directly to the QA Manager, you will monitor test progress and outcomes, providing clear and concise reports to stakeholders.

Beyond managing day-to-day QA operations, you will champion continuous improvement initiatives within the QA team, promoting best practices and fostering a culture of excellence. Your role will also involve mentoring and conducting knowledge transfer sessions to empower team members and promote professional growth. To excel in this role, you must stay abreast of industry trends and emerging technologies in software testing, applying this knowledge to drive innovation and efficiency within our QA processes.

Job Responsibilities

• Understand and analyze business requirements and specifications
• Define appropriate test plan and test strategy
• Plan, estimate and prioritize testing activities
• Create comprehensive test scenarios, test cases and test data
• Create a comprehensive proof of tests
• Identify, record, and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering and product team
• Perform UI, sanity, functional, regression, component, and end-to-end testing
• Track and provide an accurate status report of all testing activities
• Conduct QA Review of test cases and test results to ensure the quality of team deliverable and 100% test coverage
• Collaborate with the QA team to Identify initiatives for process standardization, best practices and continuous improvement
• Collaborate with the development or product team to discuss concerns, clarify issues, etc
• Explore and create Proof Of Concept on testing tools, testing methodologies, etc.
• Conduct risk, impact and root cause analysis
• Monitor and guide the QA team all throughout the testing activities such as: finding the root cause of a defect, identifying testing strategy, etc.
• Ensure that the content of all testing documents are up-to-date
• Act as Point of Contact for changes in requirements, clarifications, etc. to assigned projects
• Conduct KT sessions to juniors/new joiners/colleagues
• Inspire and challenge the QA team to set a can-do attitude
• Mentor and guide the QA team for their growth professionally
• Participate in the performance reviews of colleagues in the project under test
• Be involved in the screening of QA Applicants

Technical Requirements

• 9+ years experience in software testing and development
• 3+ years experience as a software QA lead
• Proven experience of mobile and web quality testing and product release
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Hands-on experience in: Requirements analysis, Test planning, Test designing, Test case detailing and Defect tracking
• Extensive experience in writing clear, concise and comprehensive test plans and test cases
• Extensive experience in defect reporting, tracking and management
• Extensive experience in testing web and mobile applications
• Experience working with database operations
• Experience working with API calls
• Experience in working with different test frameworks such as BDD, TDD, etc
• Experience working with various testing and test management tools (e.g. Azure, TestRail, Qase, etc)
• Experience working with various database operation tools (e.g. MS SQL, My SQL, Mongo DB, etc)
• Experience working with various project management tools (e.g. JIRA, Azure, etc)
• Experience working with various defect tracking tools (e.g. JIRA, Azure, etc)
• Able to work on change in requirements and short deadlines under minimum supervision
• Strong knowledge of software QA methodologies, tools and processes
• Quick understanding of the functionality of the application under test
• Extensive knowledge and experience on the different types of testing such as manual, functional, integration, regression, smoke, sanity, UI, cross browser, security, performance, black box, white box, etc.
• Extensive knowledge of the SDLC and STLC
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus
• Degree in computer science, information technology or relevant field a plus

Non Technical Requirements

• Strong verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills 
• Critical thinker and detail-oriented
• Time Management & Organization Skills
• Can work under minimal supervision and committed to deliver what is required
• GREAT Attitude: An attitude to ‘test to break’, detail orientation, willingness to learn (tools, processes, methods) and suggest process improvements
• Drive/Passion (goal getter and self-starter)

Managerial Requirements

• Clear understanding of the needs of the business

• Able to elaborate and explain testing estimates, testing strategies and techniques used by the team
• Able to identify critical and non critical tests, as well as technical limitations
• Able to report on test and team progress concisely and informatively
• Able to mentor, guide and inspire colleagues

Work from Anywhere Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Residential Construction Estimator

Working Schedule:  Monday - Friday, 9 AM - 5 PM (PST) | 12 AM - 8 AM (Philippine Time)

Salary Range:  $1000-$1500 / Monthly 

ABOUT THE COMPANY
For almost 40 years, The company has been creating innovative homes that inspire and reflect the unique interests of our home buyers. The experience and reputation for developing luxury residential neighborhoods are unmatched, so it’s no surprise we have been awarded over 150 national and regional awards for design excellence, which include: 19 Home of the Year awards, 7 Best Community in the Nation awards, and recognized as American’s Best Builder by the National Association of Homebuilders (NAHB), and numerous other awards.

RESPONSIBILITIES:

• Perform detailed material takeoffs and prepare comprehensive estimates for all aspects of home construction projects.
• Research and evaluate costs of materials, equipment, and labor to ensure accurate project budgeting.
• Solicit and gather competitive quotes from subcontractors and suppliers.
• Analyze and compare estimated costs against contracted pricing to ensure profitability.
• Assist in the preparation of bids for new contracts and support purchasing activities.
• Collaborate with project managers, architects, and other team members to ensure project specifications and plans are accurately estimated.

QUALIFICATIONS:

• Bachelor’s degree in Mathematics, Architecture, Construction Management, or a related field.
• 5-7 years of experience in residential construction estimating or a similar role.
• Strong mathematical skills, including proficiency in algebra, geometry, and basic arithmetic.
• Ability to read and interpret construction specifications and plans.
• Proficiency in presenting proposals and project estimates to clients and stakeholders.
• Excellent organizational skills with the ability to manage multiple assignments simultaneously.
• In-depth knowledge of current residential building codes and construction practices.
• Exceptional attention to detail and accuracy in estimating and documentation.
• Strong written and verbal communication skills.
• Fluency in English.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

Salary: P70,000 to P 80,000 (Monthly Package)

Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required:

• Proven experience as an Estimator within construction painting industry preferred.
• Experience in developing cost estimates based on sales staff information and tender document requirements.
• Ability to analyze information about a project and understanding of various painting methodologies.

• Able to read architectural plans, blue printers and technical documents.
• Skills with Digital estimating tools (eg BlueBeam, iTwo CostX, PlanSwift)
• Proficient in location software (eg. Google Earth, Near Maps)
• Proficient in Microsoft Office skills, primarily Excel and Word

What will you do?

• Collaborate with sales team to understand potential projects
• Analyze drawings and specifications to create cost estimates
• Determine labor, materials, and time requirements
• Use mathematical equations to calculate quantity of materials
• Present estimates to sales and management
• Identify hazards and safety measures for painting projects
• Provide accurate measurements and estimates for each project
• Work with manager to meet deadlines

Join the awesome team and enjoy these benefits & perks:

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a premier commercial painting contractor in Australia, offering cost-effective and extensive painting services to diverse industries. They hold the prestigious ISO Tri-Certification Accreditation, setting them apart in terms of their dedication to WHS, quality, and preserving the environment. With a motto of 'Whatever it takes', they assure unparalleled excellence in each completed project.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

If you're looking to build your career in an exciting, challenging, and yet fun and rewarding working environment, this is your sign!

Join us; apply now!

We are looking for a Clinical Quality Control Specialist! As a Clinical Quality Control Specialist, you will be responsible for handling the end-to-end monitoring and inspecting the clinical research protocols subject's chart. As a Clinical Quality Control Specialist, you are also responsible for:

• Generating missed visits and out-of-window reports daily
• Closely coordinate with the onsite team
• Ensure that the visits are scheduled and appropriate documentation is captured within the source.
• End-to-end monitoring of the subject's chart from screening up until the end of treatment
• Make modifications and improvements to the data or reports
• Ensuring that the organization's output is accurate in order to meet established quality standards
• Produce, evaluate, and validate audit reports which will be discussed with the superiors.

What were looking for

• Working knowledge of tools, methods, and concepts of Quality Control or Clinical Research
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written
• Excellent data collection and analysis skills
• A keen eye for detail and a results-driven approach
• Ability to work in a team-fostered environment.
• Ability to prioritize and organize work in a multitasked environment..
• Ability to maintain the highest level of confidentiality.
• Thorough knowledge of quality control standards and testing methodologies
• An experience as a Clinical Research Associate or Clinical Research Officer (CRA/CRO) is a plus!

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Life Insurance
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

Eram Talent is currently seeking an experienced Instrument & Control Technician to join the team. E-Talent has a global reach and network that draws on hands-on experience to provide highly skilled professionals for a variety of industries. The successful candidate for this position will work in the oil and energy industry, with a focus on instrumentation and control systems.

If selected, the job location would be in Saudi Arabia.

Responsibilities

• Install, calibrate, and maintain various types of instrumentation equipment
• Perform regular inspections and preventive maintenance activities
• Troubleshoot and repair instrumentation and control systems
• Interpret electrical and instrumentation diagrams and schematics
• Collaborate with other technicians and engineers to ensure proper functionality of systems
• Follow safety guidelines and maintain a safe working environment

• Associate's degree or equivalent in instrumentation or related field
• Minimum of 10 years of experience as an Instrument & Control Technician
• Strong knowledge of instrumentation and control systems
• Proficiency in Yokogawa SCADA, Yokogawa ESD systems, Ypkogawa RTU Siemens PLC, Allien Bradley PLC, Honeywell RTU
• Knowledge of electrical and mechanical systems
• Ability to read and interpret electrical and instrumentation diagrams
• Excellent problem-solving and troubleshooting skills
• Good communication and teamwork abilities
• Valid certification in instrumentation and control systems would be a plus

About Pearl:

At Pearl, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for our candidates' prosperous future at no cost. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Data /Quality Assurance Analyst
Work schedule: Full Time | 40 hours per week | 10 AM to 7 PM Philippine Time
Salary Range: US$ 1,100.00 - US$ 1,500.00 per month (Dependent on your skills and experience)

About the Role:

As a Data & Quality Assurance Analyst, you'll play a vital role in ensuring the accuracy and integrity of our data. Your responsibilities will span data collection, quality control, AI content review, and more. This role offers a unique opportunity to work with cutting-edge AI and automation tools while contributing to a valuable information resource.

The Data & Quality Assurance Analyst will report to the Founder, with a dotted line to the Chief Technology Officer.

Duties and Responsibilities

• Company Research: Utilize web research and data entry tools to gather and verify company information.
• Data Quality Assurance: Ensure the accuracy and completeness of collected data through meticulous quality checks.
• AI Integration:
• Review and refine content generated by AI algorithms, helping to optimize their performance.
• Craft and improve prompts used to guide AI data collection and content creation.
• Technical Skills:
• Utilize web scraping and data extraction tools to efficiently gather information.
• Gain basic familiarity with the backend operations of our client’s content management system.
• Possess a willingness to learn and apply basic Excel formulas for data analysis.
• Content Review:
• Perform quality control on AI-generated blog posts, ensuring they meet publication standards.
• Proofread and edit written content and documentation to maintain high quality.

• At least 1 year of proven experience in data (data entry, research), especially working with large datasets.

• Ideally familiar with the world of startups and/or venture capital investment.
• Excellent written and verbal English communication skills.
• Keen eye for detail and a commitment to quality assurance.
• Comfort with repetitive tasks like data collection, data quality, data entry, data research.
• Curiosity and interest in AI and automation technologies.
• Technical aptitude with a willingness to learn new tools and processes.
• Self-motivated and results-oriented with a "get things done" attitude.
• Ability to work independently and collaboratively within a team.
• Comfortable working in a startup environment.
• Tools: Excel, Google Workspace, WordPress (back-end), AI and automation tools, Slack

• Fully remote forever–work from anywhere!

• Competitive net salary with opportunity to be paid above median market rate.
• 28 days paid time off (including public holidays)
• Exposure to cutting-edge AI and automation tools
• Opportunity to work with a dynamic and growing team in the exciting world of B2B data
• Access to learning and development resources for continuous growth and improvement

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As an Quality Inspector, you’ll be reporting to Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

• Efficiently manage ticket quality checks.
• Effectively support the OPM with the management Quality targets.
• Highlight any potential quality issues to the OPM.
• Prepares internal and external quality reporting.
• Liaise with Team Leaders on continuous evaluation and improvement of the team’s internal and external service quality.
• Support Team Leaders with the introduction and management of quality improvement techniques.
• Provide Team Leaders with feedback regarding individual agents’ quality scores.
• Highlight any urgent quality training needs to the Team Leaders whilst supporting them in conducting an effective training needs analysis of all agents.
• Liaise with Team Leader in planning and delivery of all agreed training and coaching identified on individual PDP’s.
• Design and Implement Smart Action plan when necessary
• Work with the global quality coordinator as well as the global quality circle team
• Effectively handles complaints and submits DRSMs on time
• Provides coaching to agents regarding ticket handling

Eram Talent is currently hiring for a Quality Assurance Manager (Luxury Experience) for one of our esteemed clients in Saudi Arabia. Our client, a leading company in the luxury industry, is looking for a dedicated and experienced professional to ensure the highest level of quality and customer satisfaction.

As a Quality Assurance Manager, you will be responsible for implementing and maintaining quality assurance processes and standards throughout the organization. Your role will involve developing and implementing quality control procedures, conducting regular audits and inspections, and creating reports to track and analyze quality metrics.

This is an excellent opportunity for an individual with a strong background in quality assurance, particularly within the luxury sector, to contribute to the success of a renowned company.

Responsibilities

• Develop and implement quality assurance processes, procedures, and standards
• Establish quality control checkpoints and conduct regular audits and inspections
• Monitor and analyze quality metrics, identifying areas for improvement
• Collaborate with cross-functional teams to implement corrective actions and improve quality performance
• Train and educate employees on quality assurance processes and standards
• Maintain up-to-date knowledge of industry standards and best practices in quality management
• Compile and analyze data and prepare reports on quality performance
• Ensure compliance with all relevant quality regulations and certifications
• Identify and address customer complaints and concerns related to quality
• Stay current with customer expectations and industry trends in luxury goods

• Proven experience as a Quality Assurance Manager, preferably within the luxury goods industry
• Strong knowledge of quality management systems and tools
• Solid understanding of relevant quality regulations and certifications
• Excellent analytical and problem-solving skills
• Detail-oriented with a focus on accuracy and precision
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work well in a team and collaborate with colleagues at all levels
• Bachelor's degree in Engineering, Business Administration, or a related field (preferred)
• Certification in quality management (e.g., Six Sigma, ISO 9001) is a plus
• Fluent in English and Arabic

Sheladia Associates is seeking a professional Construction Management Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Construction Management Specialist will be based in Manila Project Office with frequent travels to project sites, as deemed necessary, which shall have the following responsibilities:

• Liaison with the different contractors and implementing agencies.
• In charge of construction supervision teams for the three (3) river basins, hence acting as the Engineer in administering the civil works contract.
• Supervise the works of the resident engineers based on the project sites.
• Monitor the progress and quality of construction works.
• Ensure contractors’ compliance and adherence to the contract conditions and specifications.

AECOM is seeking a Principal Project Control to be based in Manila, Philippines

Provides objective analysis and sound judgement with application of principles and techniques to evaluate and report project performance from concept study to construction & startup including practical assessment of schedule completion and expected final cost. Competencies include setup of work breakdown structure, establishing levels of control and detail, planning and scheduling, cost analysis and forecasting, progress measurement, earned value performance, risk analysis and change control.

Responsible for managing, controlling, forecasting and reporting cost and schedule performance for projects throughout the organization. Services include setting up and managing project controls systems (including setup of work breakdown structure), capturing to-date progress and expenditure data, analyzing to-date performance data, forecasting at-completion performance data (EAC costs, hours), analyzing project risks (contingency management), managing change and incorporating scope variations into schedule and cost deliverables, and preparing associated reports.

Duties and Responsibilities

• As part of a leadership team, support building and deploying a Manila project controls team

• Ability to proactively articulate the capabilities of Manila role of project controls across various North American Regions, Business Lines, levels of company management and cross functional staff.

• Responsible to distribute work assignments and monitor work load, to most effectively utilize staff and meet the projects, Regions, Business Lines objectives. Ability to proactively track and communicate staffing activities to various stakeholders. May be required to report on staff utilization, appropriateness of staff for assignment, and other quality and performance metrics.

• Exercises experience and sound judgement in assessing complex project controls and associated staffing situations to both the project and the business unit’s goals. Coordinates the efforts of assigned resources/staff with other project and business unit staff.

• Participate in business development, proposal efforts and project startups as needed.

• May be involved in assessing and evaluating quality of work effort of staff and advise on approach and/or elevate corrective actions, communicating appropriately with project and business stakeholders.

• Develops, trains and mentors staff in both technical aspects of project controls methods as well as support interpersonal communications with assignment project manager and other staff.

• Effectively disseminates corporate expectation regarding company policy as it relates to reflecting project status on all project complexities and types. Conveys project controls procedural and best practice information and existing and emerging project controls methods.

• Coordinates staffing requirements, assigns and supervisors project work activities, and trains personnel.

• Supervises staff through developing, establishing and maintaining goals and documenting performance reviews. Provides personnel development for the assigned employees.

• Bachelor’s degree in engineering, construction management, business management or other associated degree.

• Relevant work in lieu of degree considered

• 12 – 15   years’ experience

LOOKING FOR FILIPINO CANDIDATES

Position : Paralegal Assistant

Work Hours (Client) : 7am to 4pm ET | Mon - Fri

Work Hours (MNL) : 7pm to 4am MNL | Mon - Fri

Holidays : PH Regular and Special Non Working holidays

Pay Range : $800 - $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

SOUTH FLORIDA’S COMMERCIAL DOOR & GLASS SPECIALISTS SINCE 1955

a single source provider coordinating our in-house product and service groups while leveraging decades of experience and partner-vendor relationships to deliver a high-value client experience.

Duties and Responsibilities:

• Review Contracts: Read and understand the details in various contracts. Identify any issues that might be problematic.
• Revise Contracts: Make changes in a legal fashion to contracts to protect the interests of their employer or client. This includes altering terms, adding new clauses, or removing sections as needed.
• Communicate: Contact with clients, DD&G co-workers, and other parties.
• Organize: Keep all contracts and related documents well-organized. Use databases or filing systems to track contracts’ statuses.

Minimum Requirements:

• Bachelor's degree in Paralegal Studies or related field
• Must have a total of  5+ years of related relevant paralegal experience of which 2+ years is specific paralegal experience preffered
• Paralegal-related experience must be remote, having worked with US companies following US Timezone
• Excellent organizational and communication skills
• Ability to work with confidential documents
• Proficiency in Google Workspace and Microsoft Office
• Attention to detail and accuracy
• Strong research skills.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Outbound CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Collaborate with project managers to develop detailed project plans, outlining tasks, timelines, and resource requirements.
• Providing accurate price estimate based on different factors

• Assist in defining project scope, goals, and deliverables
• Work with stakeholders to identify project requirements and constraints

• at least 6 months BPO Experience
• Experience in project management is a PLUS

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a team environment.
• Amenable working night shift
• Can work onsite in SHAW, MANDALUYONG

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Your contribution to something big

• Executes financial and operational risk mitigating controls, particularly within finance, sales and purchasing processes
• Coordinates internal control audit results with the respective department managers
• Supports in Access and Identity Management

At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential.

Be part of our dynamic