We are seeking a senior project manager with the capacity to oversee projects and collaborate with the project management team in order to provide support for wireless and fiber construction services and electric vehicle charging station projects. A senior project manager's skillset should include goal-setting for both production and financials, as well as detailed tracking of project progress and regular updates to stakeholders on the projects' status and growth. Prior experience managing multiple projects simultaneously is recommended for this role. With a team of project managers, coordinators, and clients, the senior project manager must possess strong communication skills. And it should be within the senior project manager's capacity to perform supervisory functions, including hiring, training, and conducting interviews; planning, assigning, and supervising tasks; assessing performance; awarding incentives and enforcing disciplinary measures; managing grievances; and resolving problems. The senior project manager is responsible for keeping tabs on all active projects and teams. Proficiency in meeting project deadlines and adhering to costs is an essential qualification. Should you hold the conviction that this is you, then proceed with the submission of your application.

DUTIES AND RESPONSIBILITIES: 

• End-to-End project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. 
• Orchestrates internal and external customer project communication dependencies, timeline, milestones and progress 
• Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback 
• Develops and maintains customer project plans based on contractual requirements and service designs 
• Budget ownership includes monitoring, forecasting, and gap closure planning across all relevant departments.Performs and oversees daily PM operational tasks working cross-functionally. 
• Builds, maintains, and reports operational metrics for end-to-end milestone management. 
• Manages existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements.
• Communicates and coordinates plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels. 
• Knowledge of wireless construction, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling. 
• Exhibits proficiency in working in harmony with the project management team and ensuring that all members are held responsible for the seamless completion of the project.
• Supervisory duties involve conducting interviews, recruiting, and training employees; organizing, allocating, and overseeing tasks; evaluating performance; providing rewards and implementing disciplinary actions; handling complaints; and solving issues.
• Performs other related duties as assigned by management. 

We are currently looking for a suitably qualified candidate who demonstrates the requisite abilities and skills to proficiently execute the tasks and obligations of a civil and electrical cost estimator. An individual with expertise in the estimation of costs for both indoor and outdoor commercial buildings, the construction of OSP and wireless telecommunications infrastructure, and electric vehicle charging stations is desired. The candidate must possess both the ability to work independently and effectively as part of a team. Should you hold the belief that you do indeed possess these qualities, then you are cordially invited to submit your application.

Duties and Responsibilities

• Accountable for performing conceptual estimating, conducting cost analysis, coordinating estimates, and consolidating relevant information.
• Reviews the design scope and develops quantities.
• Conducts an analysis of productivity pertaining to estimates and formulates contingency plans, escalation plans, and reconciliations for said estimates.
• Performs comparisons of scope, quantity, and cost data across different projects
• Responsible for creating management presentations and establishing the foundation for cost estimation.
• Responsible for the regular updating and maintenance of historical cost data
• Conducts a thorough evaluation of designs and specifications to determine their cost effectiveness and provides recommendations for alternative options when deemed necessary.
• Supports continuous improvement efforts and the change management effects resulting from improvement implementation.

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Job Summary

The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.

Responsibilities

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
• Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
• Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
• For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
• Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.

Qualifications

• 1-3 years of BPO experience
• SHS Grad / completed 2 years in college (Old HS curriculum) / college graduate

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

External Qualifications

• 0-2 years of experience handling billing concerns, order management/ tracking
• BA, BS or equivalent experience in related field
• Knowledgeable with MS Excel; SQL knowledge a plus
• Can start ASAP

Internal Qualifications

• Last Performance Rating of 3.0 / Meets/ Achieved
• No active PIP, DA or not under prescriptive period
• MS Excel knowledge
• should meet Internal qualifications
• Has not applied in the current Job Family in the last 6 months

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

The project manager that we are searching for should be able to contribute independently and collaborate with various divisions within our company. The project manager will be dedicated to fully assisting our CEO and should be able to handle our CEO's business to-do lists. The project manager should be able to hold the project management team accountable for project deliverables, as well as have good communication skills and the ability to manage the project and team efficiently. He or she should be able to handle a busy calendar of initiatives. Additionally, we are searching for a project manager with experience in wireless, OSP, and fiber construction. A background in civil engineering, as well as being extremely organized and detail-oriented, is highly preferred. If you believe you are the individual we are searching for, please do not hesitate to submit your application. We will contact you without delay.

Duties and Responsibilities

• The project manager will collaborate with and support our US project management team and our CEO.
• Plan, forecast, and reforecast projects, goals, objectives, budgets, and deliverables.
• Collaborate with the US project management team to identify and define project timelines.
• To complete the project on schedule and within budget while ensuring that the budgets are effectively allocated.
• Evaluate project risks and concerns, deliver timely resolutions when appropriate, and supervise the management of stakeholders' perspectives in order to identify the most optimal solutions.
• Provide support and collaborate with the US project management team and the CEO of the organization on daily operations.
• Actively oversee and coordinate the daily operations and tactics of diverse project implementation initiatives.
•  Ensure that employees and stakeholders are adequately informed of plans, progress, and status updates.
• Facilitate and organize meetings and action items, delegate responsibilities, and track progress with internal and external resources as needed. Furthermore, ensuring the progress and fulfillment of the action items.
• Recording important actions and carrying out decisions made in meetings.
• Putting together the presentation materials that are required for meetings with customers, as well as meetings with the CEO and the project management team.
• Ensure projects comply with established frameworks and maintain all necessary documentation for each project in the ERP system.
• Collect necessary project resources for the program manager in preparation for the internal kickoff of a new project engagement.
• Manage the CEO's calendar of initiatives and business to-do lists.
• Support the CEO by working together with people from various departments.
• Performing project-related duties as needed.

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Qualifications

• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Amenable to work in US hours and hybrid work modality

What is expected of you and others at this level

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.
• Applies knowledge of the customer’s business and industry to develop optimal solutions.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

POSITION DESCRIPTION

Position Title: Employee Engagement Officer

Location: Metro Manila Reporting to: Country Manager

As the Employee Engagement Officer, this role works to improve the level of engagement, satisfaction, and commitment among employees in our organization and assumes complete accountability for designing and implementing strategies and initiatives that foster a positive work culture and enhance the overall employee experience such as Virtual and in-person events. Creativity and relationship-building skills with employees, business leaders, and the community is vital for this role.

A SNAPSHOT OF YOUR ROLE
• Leads in developing strategies, budgeting, and initiatives to promote and achieve a culture of excellence and employee engagement.
• Leads in the development and delivery of the organization’s calendar of activities such as Birthdays, Anniversaries, Monthly Events, Community Service, and other morale-building activities.
• Interact and collaborate effectively and positively with individuals of all levels of the organization, including the employees themselves to ensure the organization is showing appreciation and recognition for its employees.
• Work with the Marketing team and other related departments for site-wide communications, promotional materials, upcoming events, activities, and social media posting.
• Utilise appropriate and available communications channels to ensure key messages reach target audiences at agreed intervals, in line with corporate guidelines.
• Keep accurate records, produce reports and provide statistical data for analysis and performance management purposes.
• Expected to support key internal and external relationships with (but not limited to):

o Suppliers
o Change & Capability Team
o Manila Operations
o Internal business counterparts

A BIT ABOUT YOU
• At least 3 years of Employee Engagement experience
• Experience in BPO setting is a plus!
• Good communication skills
• Must be willing to work onsite

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Collaboration
• Impact
• Passion
• Transparency

Join the A-Team and experience the A-Life!

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.

HEADLINE

Are you a creative and innovative individual with a passion for crafting immersive experiences? Are you looking for an opportunity to showcase your design skills and make a lasting impact?

Join our dynamic team as a FIELD MARKETING OFFICER for an AI software technology company in Amsterdam, Netherlands. This is a unique opportunity to make a lasting impact and contribute to the future of AI software technology. If you are a creative thinker with a passion for delivering exceptional experiences, we invite you to join our team and be a part of our exciting journey.

What’s in it for you:

• Be part of a collaborative and forward-thinking team. 
• Above average compensation plus generous benefits. 
• Personalised development program and seniority benefits.
• Relocation package offered for those currently living outside Cebu 
• Being part of an international team of smart and passionate colleagues.

This is a FULL-TIME role, MONDAY TO FRIDAY, MIDSHIFT.

This is an office-based position in central Cebu City.

The expected start date is March 2024.

ABOUT THE ROLE

As a FIELD MARKETING OFFICER, you will play a pivotal role in creating captivating and immersive experiences for trade show attendees. You will have the opportunity to showcase your creativity and design skills while representing our cutting-edge AI software technology company. In this role, you will work closely with cross-functional teams to understand our goals, target audience, and key messages. Your responsibilities will include developing visually stunning booth designs that align with our brand identity and objectives. You will create high-quality graphics and visual elements that effectively communicate our messages and enhance the overall experience. Additionally, you will be responsible for coordinating the logistics of our trade show participation, ensuring seamless booth setup, shipping arrangements, and equipment setup. With your keen eye for design, you will optimize the layout and composition to maximize visual impact and visitor engagement.

RESPONSIBILITIES

• Develop visually captivating booth designs that align with our brand identity and objectives.
• Collaborate with cross-functional teams to understand goals, target audience, and key messages.
• Create high-quality graphics and visual elements that effectively communicate our messages.
• Coordinate logistics for trade show participation, including booth setup, shipping, and equipment setup.
• Ensure consistent application of our brand guidelines and visual identity.
• Optimize layout and composition to maximize visual impact and visitor engagement.
• Utilize 3D visualization tools to present realistic renderings of booth designs.
• Manage print production and collaborate with vendors.
• Stay up-to-date with industry trends and incorporate innovative ideas into designs and experiences.
• Build strong relationships with internal teams and stakeholders, providing design recommendations and support.

• Bachelor's Degree in Graphic Design, Visual Communication, or a related field.
• Proven experience with at least 5 years in graphic design, preferably with a strong focus on booth design or event design.
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and 3D modelling/rendering tools.
• Solid understanding of design principles, typography, colour theory, and branding.
• Strong portfolio showcasing a range of booth designs and other relevant graphic design work.
• Excellent communication and presentation skills, with the ability to effectively articulate design concepts to clients and collaborate with cross-functional teams.
• Detail-oriented with a strong sense of organisation and the ability to manage multiple projects simultaneously.
• Ability to work independently and meet deadlines in a fast-paced, dynamic environment.
• Knowledge of the life and sciences industry, including familiarity with scientific concepts and terminology, is highly desirable.
• Ability to work effectively in a collaborative team environment.
• Excellent organisational skills with the ability to prioritise tasks, work on multiple assignments, and manage time effectively.
• Excellent verbal and written English and interpersonal skills to interact with clients and team members effectively.
• High level of integrity and professionalism.

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

Job Overview:

- The Project Manager is the central point of contact in organizing the team for the creation and delivery. 

- Deliverables include content in the form of presentations, videos, infographics and more; facilitated training events and workshops in person and virtual; other training as defined by the study team and sponsor.
- Lead teams to deliver on all aspects of project activities including briefing, planning, scheduling, budgets, financial reviews, and resourcing, ensuring the deliverables met time and quality goals
- Ensure the completion of set up and maintenance of all project documentation files and records taking responsibility for internal databases, tracking systems, and project plans with project specific information 
- Responsible for all financial activities relating to project delivery such as developing budgets, supporting scope development and acceptance, monitoring on project spend, analyzing timesheets and the ongoing forecasting of revenue and margins 
 

Task & Responsabilities:

•    Establish scope, timeline and budget
•    Ensure projects are delivered on time within the stipulated scope and budget.
•    Manage relationships between clients and stakeholders
•    Perform risk management analysis to reduce project risks
•    Report status and escalate to upper management as and when needed
•    Create and maintain a comprehensive project documentation
•    Understand project and program management methodologies
 

Qualifications:

•    5 years of project management experience with 1-3 years in the pharmaceutical industry or training development
•    Excellent communication and interpersonal skills
•    Good problem-solving skills
•    Strong influencing and negotiation skills
•    Excellent customer service skills
•    Strong software and computer skills, including MS Office applications
•    Competence in Project Management software such as MS Project, Smartsheet
•    Demonstrated knowledge of Project Management Competencies such as planning, scope management, risk and issue management among others.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs.  As an Image Processing Operator, you must represent our company well by being responsible, punctual, and motivated to go above and beyond the call of duty.  You must also be highly detail-oriented and organized with good problem-solving abilities.  It is also important that you display excellent verbal and written communication and interpersonal skills.  Your day could see you:

• Accepts personal responsibility for the quality and timeliness of work.  Can be relied upon to achieve results with little need for supervision.
• Adapts easily to changing business needs, conditions, and work responsibilities.  Adapts approach, goals, and methods to achieve successful solutions and results in dynamic situations.
• Is thorough when performing work and conscientious about attending to detail.
• Complies with policies, procedures, workflows, and instructions.
• Displays a high level of effort and commitment towards performing work; demonstrates responsible behaviour.
• Makes timely decisions even under ambiguous circumstances or when data or information is limited.
• Earns the trust, respect and confidence of team members and customers through consistent honesty, forthrightness, and professionalism in all interactions.
• Understands and follows applicable legislation, regulations, and other standards to establish and/or maintain a safe work environment.
• Is self-directed and motivated and can work effectively with freedom from control or influence of others.
• Sees details in words, numbers, pictures, and graphs quickly and accurately.
• Sets well-defined and realistic personal goals; monitors progress and is motivated to achieve; manages own time and deals with stress effectively.
• Focus on the task at hand and desired outcomes and how best to achieve them.
• Provide feedback to Team Leader in relation to knowledge gaps etc if 2nd level operator is achieved within employment.

A BIT ABOUT YOU

• Associate degree or education equivalent.
• Call center: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Must be computer literate.
• Must pass a background check.
• Reliable, punctual attendance is an essential function of the position.
• Problem-solving and critical thinking skills.
• Demonstrate initiative with the ability to multi-task and detail oriented.
• Prioritize and effectively manage time.
• Positive attitude and excellent interpersonal skills.
• Good judgment and independent decision-making.
• Work effectively with windows-based computer systems.
• Effectively interact in a professional and courteous manner with customers.
• Proactive personality and self-motivator.
• Must be able to navigate more than one site at a time.
• FLEXIBILITY IS NEEDED (i.e., shifting working hours and weekend shifts)
• Quick learner with the ability to absorb information on products offering and communications.
• Able to ask help when unsure and escalate as necessary.

Join the A-Team and experience the A-Life!

Schedule: Monday – Friday (9:00 AM to 6:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum of 3 years of experience in billing and collections
• Proficient in Microsoft Excel and other relevant software
• Knowledge of billing and collection policies and procedures
• Experience in the finance industry is preferred

What will you do?

• Generate and distribute accurate and timely invoices to clients
• Follow up on outstanding accounts and ensure timely collection of payments
• Investigate and resolve any billing discrepancies or issues
• Assist in the development and implementation of billing and collection policies and procedures
• Collaborate with the finance team to reconcile accounts and resolve any discrepancies
• Maintain accurate records of billing and collection activities
• Provide regular reports on billing and collection metrics

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 days/week, Office-based; 3 days/week, Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

ConnectOS is a top-rated employer of choice, independently validated by the market. From hiring one person to building a large team, we connect companies around the world with ready-now talent across a range of industries, functions and more than 80 job categories.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Hi! We’re Smartsourcing, looking for an Accounting Officer who can work with us full-time and on-site!

Earn up to 35K!

Where?

Be a part of the Smartsourcing crew

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Job Description/Expectation:

• Primary responsibility will be providing end-user support and resolutions to Windows OS and SCCM/MEMCM Client related issues.
• Coordinates and performs software deployment from scoping, testing to execution.
• Create, review, maintain or improve processes/ technical documentations within area of technology concentration.
• Strong customer service skills and communication skills

Job Requirements:

• Required Expertise:
  • Working knowledge of SCCM/MECM on deployments, packages, applications, and task sequences
  • Windows 10/11 OS troubleshooting
  • 2-3 yrs Experience In supporting Windows on a SCCM/MECM managed environment
• Knowledge/Know-how needed:
  • PowerShell scripting (PSADT Software packaging)
  • Intune MDM/Autopilot
  • Report Builder/SSRS
  • End-point Privilege Access Management Solutions
• Required Exposure:
  • Strong Communication Skills

Technology Required:

• Primary Technology: Microsoft SCCM/Intune, Windows 10/11,  Microsoft 365 (Desktop Applications), Active Directory
• Secondary Technology: ServiceNow, JIRA
• Optional/Nice to have: JamfPro/other MDM solutions, iOS, Android OS

Minimum Years’ Experience: 2-3 Years

Preferred Educational Background:  Bachelor’s degree in IT or any IT related field

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

• Share knowledge and insights with colleagues and clients to enhance the overall expertise of the team and ensure clients can effectively utilize their cloud resources.
• Demonstrate the capability to perform duties with limited supervision.
• Provide troubleshooting and Windows end-user support.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps to aid in issue resolution and knowledge sharing.
• Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring uninterrupted service. (Hypercare Support involves intensified support during critical periods.)
• Contribute to report preparation and distribution, particularly for Amazon WorkSpaces and Citrix health checks.
• Possess a solid understanding of various cloud platforms, including Amazon WorkSpaces (AWS), Citrix, and Win365, to effectively manage and support cloud environments.
• Exhibit proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills as essential attributes.

Job Requirements:

• Expertise in Windows Operating System support and strong troubleshooting skills.
• 3-5 years of experience in supporting Virtual/Cloud environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Familiarity with Windows applications support, Citrix administration, and Amazon WorkSpaces.
• Understanding of Microsoft Windows Server 2012/2016/2019 and Active Directory.
• Strong communication skills are required.

Optional/Nice to Have Requirements:

• Amazon Web Services (AWS), Microsoft 365 Cloud PC, and Citrix certifications: (e.g., Amazon Web Services (AWS) Certified Solutions Architect, Microsoft 365 Certified: Modern Desktop Administrator, Citrix Certified Associate). These certifications are optional but highly beneficial as they demonstrate expertise in the respective technologies and can enhance the candidate's qualifications.

Technology Required:

• Primary Technology:

• Amazon WorkSpaces: This refers to Amazon WorkSpaces is a cloud-based desktop-as-a-service (DaaS) offering provided by Amazon Web Services (AWS)
• Citrix: Citrix is a virtualization and application delivery platform that enables remote access to applications and desktops.
• Win365/Cloud PC: Win365/Cloud PC involves Windows 365 and Cloud PC virtual desktops, which offer cloud-based Windows computing solutions.
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.
• ControlUp Management Console: ControlUp Management Console is used for monitoring and managing virtual environments, ensuring optimal performance and resource utilization.

Minimum Years’ Experience: 3-5 years

Preferred Educational Background:  Bachelor's degree in IT or any IT related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Salary: P25,000 to P30,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 09:00 PM AEST)

What are we looking for?

Skills Required:

• Demonstrated focus on customer service excellence
• Proven experience in administrative tasks such as retrieving, maintaining, and processing documents related to various IT services, accounts, invoices, job sheets, expenses, and licensing
• Skilled in MS Excel (populating and maintaining spreadsheets)
• Great organizational skills and attention to detail
• Background in IT Infrastructure and Vendor Management

What will you do?

• Order and maintain records of telecommunication and data services such as Telephone, Cellular, FAX, NBN, Fibre
• Ensure all IT accounts are paid in full and on time - Retrieve, record and process IT Invoices and communicate with vendors when required
• Maintain application licenses, and procurement of licences
• Evaluating and processing of external documentation - Change of Ownership forms, Purchase orders and associated approvals
• Maintain purchases made by the department and adhering to payment terms and conditions
• Maintain contract database and vendor details are as up to date as possible in service now
• Proactively initiating and developing methods of improving team processes, practices, systems, toolsets, infrastructure standard operating procedures, designs and builds
• Provide quality information to the IT Vendor Manager in all areas of responsibilities
• Assist with escalated complex tickets
• Implementation of new services as part of projects and business initiatives

Join the awesome team and enjoy these benefits & perks:

• Home-based

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is one of Australia’s Leading Retail Pharmacy Groups and still growing - including internationally! They opened their first store in Melbourne back in 2000. Today, our client has over 500 stores across Australia, employing more than 17,000 employees. They provide a place where customers come to be happy and healthy, and exceptional customer service and great savings on wide range of brands and products.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P70,000 to P90,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Have a drafting qualification or are close completing one.
• Demonstrate proficiency in using Archicad
• Show a keen willingness to further develop skills and knowledge
• Possess the ability to read and interpret Architectural Drawings

Nice to Have:

• Other Architecture Software
• International Experience

What will you do?

• Prepare residential building plans which correspond to a detailed, pre-determined client brief, working with both sloping and level sites.
• Ensure drawings are completed in a timely manner with minimal errors.
• Work as part of the team and receive support and mentoring from experienced staff as part of continued career growth.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an award-winning New Home Builders based in Australia. They have received the 2016 Australian Medium Professional Builder of the Year award for their overall excellence in home building. With over 30 years of experience, they currently have more than 25 display homes in Sydney and the Central Coast. Their customer service approach is warm and approachable, which sets them apart from other new home builders and has contributed to their growth into a respected and nationally-awarded residential construction company.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Minimum Years’ Experience: 3-5

Preferred Educational Background: Bachelor’s Degree in related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

• Data entry for SR creation and CoC processing as per subcontracting models (distribution of tasks in eTrade) or for Registration and Licensing activities 

• Assists in the processing of standard files (Route B and C without Inspection) following the Business Rules, Country Instructions and other related similar references in relation to the productivity and quality targets 

• Accurately and efficiently encodes information in eTrade based on received documents, Business Rules, Country Instructions, and other related or similar references. 

• Review information encoded in the system based on the received trade documents to ensure that these are correctly and completely registered in the application system and administer the correction of data as needed. 

• Assists in amending reports based on review done by the Conformance Analyst or Key Account Officer, as necessary and under the guidance of the Supervisor. 

• Provides suggestions on process improvements. 

• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to their knowledge. 

• Performs other responsibilities as may be assigned by Supervisor to achieve operations efficiency. 

• Assists in the maintenance of the company’s Quality Management System and the Certification Center’s compliance to the IFIA-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)  

The Safety Specialist is responsible for coordinating and implementing Occupational Safety and Health plans and programs of Pilmico.  He/she inspect workplaces for adherence to regulations on safety, health, and the environment. He/she also develops programs to prevent harm or injury to workers and damage to the environment.

Key Roles & Responsibilities:

1. Identifies and evaluates hazardous conditions and practices in the workplace. Conducts on-site inspections to assess physical conditions and safe work practices. Implements immediate corrective actions appropriately.
2. Develop controls for identified hazards and unsafe conditions. Measures and evaluates the effectiveness of the hazard control system, policies, and procedures and recommends changes if necessary.
3. Reports, analyzes, interprets all incidents, or accidents and loss. Review injury and property damage reports. Prepares comprehensive recommendations for corrective action of an incident. Develops and implements recurrence prevention programs and procedures. 
4. Provides continuing education and oversight to all employees, business partners and other third parties to ensure consistent implementation of plans and programs. 
5. Directs industrial hygiene, occupational and general safety programs to ensure a safe environment and comply with safety standards. 
6. Facilitate compliance with occupational health and safety (OSH) guidelines. He/She will provide advice on measures to minimize hazards or unhealthy situations. He/She will also be on a constant lookout for violations.
7. Implements fire prevention and protection programs and organize fire brigades to ensure maximum safety. 
8. Serves as Secretary to the health and safety committee; (prepares minutes of the meetings; report status of recommendations made; notify members of the meetings; and, submit to the management a report of the activities of the committee, including recommendations made
9. Acts in an advisory capacity on all matters pertaining to safety for the guidance of the management and the workers
10. Acts as Driver Trainer and Defensive Driving assessor in support of Driver Safety program of the company 
11. Conducts investigation of accidents and submit his separate report and analysis of accidents to the management 
12. Conducts safety inspections on a daily basis and recommend/suggest corrective actions 
13. Conducts risk assessment processes such as Hazard Identification Risk Assessment and Control (HIRAC) and Job Hazard Analysis (JHA) 
14. Maintains or help in the maintenance of an efficient accident record system and coordinates actions taken by supervisors to eliminate accident causes 
15. Provides assistance to the government agencies in the conduct of safety inspection, accident investigation and any other related programs 
16. Coordinates with different departments in communicating the safety performance, compliance and policies of the company
17. Adhere and support the strict implementation of ASF protocols.
18. Support Farms in the execution of self-managed Safety activities and audits
19. Performs other duties as assigned.

What IT Program & Project Management contributes to Cardinal Health

Enterprise Strategy, Planning, and Execution enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.

IT Program & Project Management applies Information Technology knowledge and experience to plan, organize, and control resources, procedures, and timing for complex projects within the Information Technology function. This family organizes project teams, establishes project schedules and individual responsibilities, and determines resource requirements. This job family manages project budgets and reports on the status of project cost, timing and staffing.

IT Program & Project Management also ensures adherence to internal external quality standards and integrates vendor tasks and deliverables into project plans.

Accountabilities

• Demonstrates knowledge of project management initiating, planning, executing, monitoring/controlling and closing processes.
• Monitors performance and recommends scope, schedule, budget or resource adjustments, connects short-term demands to long-term implications, in alignment with the supporting business case.
• Prioritizes multiple tasks while meeting deadlines; communicates project status (health, forecast, issues, risks, etc.) to stakeholders.
• Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
• Connects project objectives to broader organizational goals.
• Establish, build and maintain key relationships, including cross functional teams
• Negotiates with stakeholders to obtain the resources necessary for successful project
• Develops and maintains integrated deployment plan, spanning multiple workstreams
• Coordinates among cross-functional tower owners to ensure cohesive alignment to overall program timeline and objectives
• Triages any implementation issues, develop risk & issue log and create mitigation plan(s)
• Prepares detailed implementation / deployment plans and implements various transition management tools (e.g. program status updates, templates to track key milestones, etc.)
• Leads go-live support to identify, track, and drive resolution of risks and issues
   

Qualifications

• Bachelors Degree in related field or equivalent work experience
• 4 - 8  years experience in related field preferred
• Proficiency in Microsoft Office products required (Word, Excel, PPT)
• Intermediate knowledge in using MS Project preferred
• Have financial acumen and experience in managing/controlling project budgets up to USD 5M preferred
• Presentation skills required; must demonstrate clear, concise articulation of proposed plans
• Must have strong verbal and written communication skills
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Willing to work US hours in a hybrid set up ( BGC)

What is expected of you and others at this level
 

•Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and project

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems

• Solutions are innovative and consistent with organization objectives

• Completes work; independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Job Description

The Client Service Rep is responsible for providing support to clients of Compliance Services.  The Compliance Services team provide services to the pharmaceutical and med device industries.  Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.  Our teams need to provide service that is very accurate, timely, and with good customer service. 

The Client Service Rep delivers work every day using our proprietary software.  For that reason, comfort using technologies is critical.  Detailed process orientation and superior communication skills is very important.  Experience with pharmaceutical compliance regulations is helpful but not required.  Experience with legal contract concepts is helpful.      

Responsibilities:

• HCP Contracting

• After getting system generated requests, develop contract for HCPs using given templates.
• Communicate with the HCP regarding contracts, obtain signatures, answer questions.

• General

• Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
• Provide updates to team management on status of work, and issues addressed.
• Ensure work delivered is of good quality.
• Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)

Competency Requirements

• Proficiency in MS-Office, Word, Excel, and Outlook
• Comfortable using various technologies to perform work.
• Good organizational skills and ability to meet deadlines working within a time sensitive environment
• Ability to multi-task and prioritize
• Superior customer service
• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
• Background in Pharmaceutical compliance desirable, but not mandatory

Education, Skills, Experience Desired

• Bachelor’s degree or equivalent
• Contracts Management experience is a plus
• 3 to 5 years related work experience

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Event Project Manager

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Lead event delivery of our immersive and engaging clinical trial training meetings (face to face and virtual)

Who We Are

IQVIA Medical Communications at IQVIA creates experiences that are effective and unexpected. We incorporate the latest research on adult learning principles and behavioural science. We use creativity to inspire and engage.

Our purpose is centred around a desire to improve healthcare and deepen our understanding of human behaviour. Our team is a tightly knit, collaborative, and intellectually curious group of people with a unique blend of backgrounds and experience. We are continually pushing each other to improve our solutions and are in search of Event Project Managers to ensure the smooth and efficient delivery of our training solutions meetings.

About the Event Project Manager

The primary driver of in-person events, you would be project managing event deliverables related to a specific clinical study whilst keeping the IMC Project Manager (responsible for overall IMC study deliverables) abreast of status, progress, risks and issues. The Event Project Manager will work with Vendors and Venue Managers, Delegate Coordinators and Finance support roles as well as Strategy, Creative and Content teams developing project components and are responsible for ensuring events projects are delivered on time, in budget and exceed expectations.  

We’ll look to this role for their event project management expertise, good relational management skills, proficiency in vendor management, issue resolution and drive for quality delivery.

The Event Project Manager will oversee deliverables for face to face events and virtual engagements with direct responsibility for budget control, delegate management oversight, vendor liaison and an in-depth knowledge of event compliance regulations relevant to the healthcare sector.  Act as a central point of contact for internal and external clients, keeping them updated on status, anticipating their requests and proactively managing solutions.

This position is home based in collaboration with a global team at IQVIA and with our clients and healthcare professionals.

Activities may include:

• Coordinating or overseeing the delegate invitation, registration and travel logistics management for face to face meetings using preferred vendors and platform (Cvent, Amex, DMCs)
• Cost reconciliation
• Status reporting
• Contract review, terms and execution coordination
• Creating and maintaining event project plans
• Manage post meeting activities, reporting, follow ups and metrics

This position will require international travel

Who You Are

Seasoned:

You have proven experience in international event and relationship management demonstrating 5-7 years of delivering life sciences events. You are proficient in project management platforms such as Smartsheet and MS Project. You strive to provide quality customer service and have exceptional attention to detail. Experience of both live and virtual event delivery is preferred.

Collaborative:

You have the desire to collaborate with a diverse global team and are interested in establishing relationships with team members, clients and vendors around the world. Asking questions comes naturally to you and you aren’t afraid of researching to find the answers.

Resourceful:

You may not know all the answers, but you have a proven track record of working through difficult challenges by independently researching potential directions, collaborating with others, and iterating to find solutions. Prioritizing projects, finding efficiencies, and improving processes are all part of your mindset.

Adaptable:

You continue to build on your event management skills by researching methodologies and keeping up with industry trends. You have the flexibility to work in a fast-paced environment, meeting demanding deadlines and adapting to changing priorities.

Skills:

• Demonstratable knowledge of Project Management methodologies
• Organizing your tasks into workable plans
• Detail oriented
• Understand the importance of communication
• Knowledge of relevant platforms specifically Cvent, Zoom, WebEx
• Experience managing relationships and expectations with groups such as DMCs, AmEx, AV Suppliers

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Salary: P40,000 to P60,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Strong interpersonal and customer service abilities.
• Skilled in utilizing CRM/database software to generate reports, extract data, and maintain records.
• Thrives in team-oriented environments and excels in self-management.
• Proven proficiency in Microsoft Office Suite and various operating systems.
• Expert in data and document management.
• Exceptional organizational skills with keen attention to detail.

Nice to Have:

• Australian Client experience
• Client Management
• Marketing and Communication

What will you do?

• Membership Program Support: Administer and deliver support for a variety of member benefits and services.
• Customer Service: Respond to member enquiries and undertake various customer service-focused tasks aimed at providing an enhanced membership experience
• Stakeholder Relationships & Member Engagement: Work with key internal and external stakeholders to deliver upon project requirements and organizational objectives.
• Collaboration & continuous improvement: Cultivate and maintain effective working relationships with internal team and look for opportunities to improve work practices and processes.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the national professional association representing occupational therapists in Australia, providing health care, vocational rehabilitation, and consultancy services. Members benefit from local support and resources, contributing to professional excellence. The association works with government agencies and non-government organizations to shape public policy and collaborates with professional associations in various countries, including the World Federation of Occupational Therapy.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P40,000 to P50,000 (Monthly Package)

Schedule: Monday – Friday (07:30 AM - 04:30 PM AEST)

What are we looking for?

Skills Required:

• Experience in administration, preferably in a sales, stock management and/or procurement capacity
• Experience in data entry, taking sales orders/ processing invoices, quotation
• Proficient knowledge using MS Office Tools (Word, Excel, PDF, PPT, Outlook)
• Ability to be flexible and innovative in a dynamic, smaller team environment Skills Possess professional communication and organisational skills, have a friendly, positive personality and customer-focused attitude
• Candidate with customer support experience are preferred

Nice to Have:

• Excellent analytical, problem solving and attention to detail attributes
• Proven ability to think independently and efficiently handle multiple tasks through to completion with required accuracy
• Record of successfully working collaboratively in a team setting

What will you do?

• Entering of Quotes and Sales Orders in the ERP system
• Client account management and liaison
• Overseeing the Range Plan and Pricing relevant to contract supply in the B2B ordering portal where applicable
• Enforcement/Management of contract pricing arrangements and periodic price reviews
• Expediting supply (order fulfillment) within contract terms
• In-house core stock management to meet major contract client KPI’s
• Be responsible for a number of house and/or contract client accounts. Interface with these clients will also include regular email contact and the nurturing of an ethical and productive working relationship within this portfolio
• Be able to broker highly demanding expectations from clients and manage the realities of the procurement cycle to match or exceed those expectations
• Demonstrate background in sales processing and use of quote/order/invoicing stock management/ERP systems
• Approval of alternate items for clients as required due to deletions or change in standards or suppliers (This process will/could involve internal liaison with company product specialists and Suppliers)
• Management and oversight of the B2B ordering portal for applicable clients that use this facility; requires the updating of Range Plans as they evolve and maintenance of contract pricing

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a fully owned Australian business independently operating for over 40 years with unmatched industry experience. They stock top quality brands that meet industry standards and backed with Australia’s best buying power to ensure value with no compromise on quality and that’s guaranteed. Their mission is to provide quality safety apparel and equipment that assists in the provision of a safe working environment that benefits employees, employers and their families.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

What Performance Monitoring contributes to Cardinal Health

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. The team’s insight help improve customer experience, identify training needs for agents, help optimize the operations, and help make-date-driven decisions to enhance overall efficiency and effectiveness of the contact center.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here