Total 19 Manager construction safety health supervisor job vacancies in The Philippines

The main purpose of the Project Manager is to plan, coordinate, and oversee all aspects of a construction project from start to finish. This includes managing budgets, schedules, resources, and ensuring that the project is completed safely, on time, and within scope. They also act as a liaison between the client, contractors, and other stakeholders to ensure effective communication and successful project delivery.

• To lead the project on stakeholder management, cost planning, consultant and contractor engagement, design management, construction management from onboarding to handover and closeout
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project
• Manage and oversee all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers
• Aiding appointed Project Lead in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system framework.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

The project Manager will collaborate with and support our US project management team and the CEO of the organization.

Applicants must be able to work remotely and adhere to Pacific US time (10PM-7AM Philippine time).

• Collaborate with the US project management team and the CEO of the organization on day-to-day activities and offer support.
• Manage all operational and tactical aspects of various implementation projects on a daily basis.
• Contribute to the creation of Project Plans;
• Elicit and define project timelines while working with the US project management team.
• Effectively communicate plans, progress, and status/updates to employees and stakeholders.
• Documenting significant activities and carrying out decisions made during meetings.
• Preparing necessary presentation materials for customer meetings.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project in ERP.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Coordinate and facilitate meetings, action items and assign tasks and accountability to project and internal resources as required.
• New project engagement on internal kickoff and gather project resources for the Program Manager as required.

About the job

Reporting to the Goods Flow Manager, this Specialist role is tasked to safeguard the quality of all logistic processes to ensure that no damaged goods reach the customer. He/She accomplishes this by carrying out logistics operations according to local laws and regulations; maintaining the IKEA brand standard in supply quality, health and safety standards in all goods flow and customer delivery processes.

Your assignment

• You are the first point of contact in the store for supply chain partners with regards to quality-related topics;
• You ensure the correct execution of the goods flow process, keeping customer-perceived availability in focus;
• You develop and use knowledge and expertise of logistics to achieve quality and safety standards in the logistics function;
• You ensure daily operational inspections and maintenance procedures, fulfilling local legal standards and IKEA standards.

About the job

Reporting to the Goods Flow Manager, this Specialist role is tasked to safeguard the quality of all logistic processes to ensure that no damaged goods reach the customer. He/She accomplishes this by carrying out logistics operations according to local laws and regulations; maintaining the IKEA brand standard in supply quality, health and safety standards in all goods flow and customer delivery processes.

Your assignment

• You are the first point of contact in the store for supply chain partners with regards to quality-related topics;
• You ensure the correct execution of the goods flow process, keeping customer-perceived availability in focus;
• You develop and use knowledge and expertise of logistics to achieve quality and safety standards in the logistics function;
• You ensure daily operational inspections and maintenance procedures, fulfilling local legal standards and IKEA standards.

We are seeking a senior project manager with the capacity to oversee projects and collaborate with the project management team in order to provide support for wireless and fiber construction services and electric vehicle charging station projects. A senior project manager's skillset should include goal-setting for both production and financials, as well as detailed tracking of project progress and regular updates to stakeholders on the projects' status and growth. Prior experience managing multiple projects simultaneously is recommended for this role. With a team of project managers, coordinators, and clients, the senior project manager must possess strong communication skills. And it should be within the senior project manager's capacity to perform supervisory functions, including hiring, training, and conducting interviews; planning, assigning, and supervising tasks; assessing performance; awarding incentives and enforcing disciplinary measures; managing grievances; and resolving problems. The senior project manager is responsible for keeping tabs on all active projects and teams. Proficiency in meeting project deadlines and adhering to costs is an essential qualification. Should you hold the conviction that this is you, then proceed with the submission of your application.

DUTIES AND RESPONSIBILITIES: 

• End-to-End project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. 
• Orchestrates internal and external customer project communication dependencies, timeline, milestones and progress 
• Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback 
• Develops and maintains customer project plans based on contractual requirements and service designs 
• Budget ownership includes monitoring, forecasting, and gap closure planning across all relevant departments. Performs and oversees daily PM operational tasks working cross-functionally. 
• Builds, maintains and reports operational metrics for end-to-end milestone management. 
• Manages existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements.
• Communicates and coordinates plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels. 
• Knowledge of wireless construction, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling. 
• Exhibits proficiency in working in harmony with the project management team and ensuring that all members are held responsible for the seamless completion of the project.
• Supervisory duties involve conducting interviews, recruiting, and training employees; organizing, allocating, and overseeing tasks; evaluating performance; providing rewards and implementing disciplinary actions; handling complaints; and solving issues.
• Performs other related duties as assigned by management. 

Eram Talent, a division of ERAM Group, is seeking a Health & Safety Manager with luxury experience for an exciting opportunity in Saudi Arabia. The selected candidate will be responsible for ensuring the highest standards of health and safety are implemented within luxury environments to create safe and secure spaces for both employees and guests. Eram Talent is an independent Talent Acquisition Consultancy committed to providing outstanding recruitment solutions and has a global reach and network to source high potential professionals from various industries.

If Selected, the job location would be based in Saudi Arabia.

Responsibilities

• Develop and implement health and safety programs and protocols specifically tailored for luxury environments
• Conduct regular safety inspections, risk assessments, and audits to identify potential hazards and areas for improvement
• Provide training and support to employees on health and safety practices
• Ensure compliance with all relevant health and safety laws, regulations, and industry standards
• Investigate incidents and accidents, identify root causes, and recommend corrective actions to prevent future occurrences
• Collaborate with cross-functional teams, vendors, and external stakeholders to ensure a safe and secure work environment
• Maintain accurate records and documentation related to health and safety

• Bachelor's degree in Occupational Health and Safety, Environmental Science, or a related field
• At least 8 years of experience in health and safety management, preferably in luxury environments
• Strong knowledge of health and safety laws, regulations, and industry standards
• Experience in conducting risk assessments and developing safety programs
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively with cross-functional teams
• Fluency in English, both written and spoken
• Professional certifications in health and safety (e.g., NEBOSH, OSHA) highly preferred

We are seeking a senior project manager with the capacity to oversee projects and collaborate with the project management team in order to provide support for wireless and fiber construction services and electric vehicle charging station projects. A senior project manager's skillset should include goal-setting for both production and financials, as well as detailed tracking of project progress and regular updates to stakeholders on the projects' status and growth. Prior experience managing multiple projects simultaneously is recommended for this role. With a team of project managers, coordinators, and clients, the senior project manager must possess strong communication skills. And it should be within the senior project manager's capacity to perform supervisory functions, including hiring, training, and conducting interviews; planning, assigning, and supervising tasks; assessing performance; awarding incentives and enforcing disciplinary measures; managing grievances; and resolving problems. The senior project manager is responsible for keeping tabs on all active projects and teams. Proficiency in meeting project deadlines and adhering to costs is an essential qualification. Should you hold the conviction that this is you, then proceed with the submission of your application.

DUTIES AND RESPONSIBILITIES: 

• End-to-End project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. 
• Orchestrates internal and external customer project communication dependencies, timeline, milestones and progress 
• Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback 
• Develops and maintains customer project plans based on contractual requirements and service designs 
• Budget ownership includes monitoring, forecasting, and gap closure planning across all relevant departments.Performs and oversees daily PM operational tasks working cross-functionally. 
• Builds, maintains, and reports operational metrics for end-to-end milestone management. 
• Manages existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements.
• Communicates and coordinates plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.
• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels. 
• Knowledge of wireless construction, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling. 
• Exhibits proficiency in working in harmony with the project management team and ensuring that all members are held responsible for the seamless completion of the project.
• Supervisory duties involve conducting interviews, recruiting, and training employees; organizing, allocating, and overseeing tasks; evaluating performance; providing rewards and implementing disciplinary actions; handling complaints; and solving issues.
• Performs other related duties as assigned by management. 

The project manager that we are searching for should be able to contribute independently and collaborate with various divisions within our company. The project manager will be dedicated to fully assisting our CEO and should be able to handle our CEO's business to-do lists. The project manager should be able to hold the project management team accountable for project deliverables, as well as have good communication skills and the ability to manage the project and team efficiently. He or she should be able to handle a busy calendar of initiatives. Additionally, we are searching for a project manager with experience in wireless, OSP, and fiber construction. A background in civil engineering, as well as being extremely organized and detail-oriented, is highly preferred. If you believe you are the individual we are searching for, please do not hesitate to submit your application. We will contact you without delay.

Duties and Responsibilities

• The project manager will collaborate with and support our US project management team and our CEO.
• Plan, forecast, and reforecast projects, goals, objectives, budgets, and deliverables.
• Collaborate with the US project management team to identify and define project timelines.
• To complete the project on schedule and within budget while ensuring that the budgets are effectively allocated.
• Evaluate project risks and concerns, deliver timely resolutions when appropriate, and supervise the management of stakeholders' perspectives in order to identify the most optimal solutions.
• Provide support and collaborate with the US project management team and the CEO of the organization on daily operations.
• Actively oversee and coordinate the daily operations and tactics of diverse project implementation initiatives.
•  Ensure that employees and stakeholders are adequately informed of plans, progress, and status updates.
• Facilitate and organize meetings and action items, delegate responsibilities, and track progress with internal and external resources as needed. Furthermore, ensuring the progress and fulfillment of the action items.
• Recording important actions and carrying out decisions made in meetings.
• Putting together the presentation materials that are required for meetings with customers, as well as meetings with the CEO and the project management team.
• Ensure projects comply with established frameworks and maintain all necessary documentation for each project in the ERP system.
• Collect necessary project resources for the program manager in preparation for the internal kickoff of a new project engagement.
• Manage the CEO's calendar of initiatives and business to-do lists.
• Support the CEO by working together with people from various departments.
• Performing project-related duties as needed.

Job Overview:

- The Project Manager is the central point of contact in organizing the team for the creation and delivery. 

- Deliverables include content in the form of presentations, videos, infographics and more; facilitated training events and workshops in person and virtual; other training as defined by the study team and sponsor.
- Lead teams to deliver on all aspects of project activities including briefing, planning, scheduling, budgets, financial reviews, and resourcing, ensuring the deliverables met time and quality goals
- Ensure the completion of set up and maintenance of all project documentation files and records taking responsibility for internal databases, tracking systems, and project plans with project specific information 
- Responsible for all financial activities relating to project delivery such as developing budgets, supporting scope development and acceptance, monitoring on project spend, analyzing timesheets and the ongoing forecasting of revenue and margins 
 

Task & Responsabilities:

•    Establish scope, timeline and budget
•    Ensure projects are delivered on time within the stipulated scope and budget.
•    Manage relationships between clients and stakeholders
•    Perform risk management analysis to reduce project risks
•    Report status and escalate to upper management as and when needed
•    Create and maintain a comprehensive project documentation
•    Understand project and program management methodologies
 

Qualifications:

•    5 years of project management experience with 1-3 years in the pharmaceutical industry or training development
•    Excellent communication and interpersonal skills
•    Good problem-solving skills
•    Strong influencing and negotiation skills
•    Excellent customer service skills
•    Strong software and computer skills, including MS Office applications
•    Competence in Project Management software such as MS Project, Smartsheet
•    Demonstrated knowledge of Project Management Competencies such as planning, scope management, risk and issue management among others.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Position: Quote Coordinator & Construction Project Manager

Work Hours (Client): Mondays to Fridays 8am - 5pm Eastern Time

Work Hours (MNL): Mondays to Fridays 9PM to 6AM PHT

Pay Range: Upto - $2000/month

Duties and Responsibilities:

• Analyzing blueprints to estimate landscaping and construction projects accurately.
• Seeking team approval before proceeding.
• Monitoring Key Performance Indicators (KPIs) to ensure adherence to budgets.
• Generating comprehensive reports.
• Project estimation to maintain organizational efficiency.
• Proficiency in construction principles is essential for this role.

• Minimum 3 years experience 
• Above average to excellent; minor accent is acceptable
• Tools: Builder Trends (big plus) or any other project management tools, Outlook, Slack, Office 365, Vector Works (big plus)
• Great communicator, experience with construction, reads prints, great if they know how to use Vector Works

What IT Program & Project Management contributes to Cardinal Health

Enterprise Strategy, Planning, and Execution enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.

IT Program & Project Management applies Information Technology knowledge and experience to plan, organize, and control resources, procedures, and timing for complex projects within the Information Technology function. This family organizes project teams, establishes project schedules and individual responsibilities, and determines resource requirements. This job family manages project budgets and reports on the status of project cost, timing and staffing.

IT Program & Project Management also ensures adherence to internal external quality standards and integrates vendor tasks and deliverables into project plans.

Accountabilities

• Demonstrates knowledge of project management initiating, planning, executing, monitoring/controlling and closing processes.
• Monitors performance and recommends scope, schedule, budget or resource adjustments, connects short-term demands to long-term implications, in alignment with the supporting business case.
• Prioritizes multiple tasks while meeting deadlines; communicates project status (health, forecast, issues, risks, etc.) to stakeholders.
• Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
• Connects project objectives to broader organizational goals.
• Establish, build and maintain key relationships, including cross functional teams
• Negotiates with stakeholders to obtain the resources necessary for successful project
• Develops and maintains integrated deployment plan, spanning multiple workstreams
• Coordinates among cross-functional tower owners to ensure cohesive alignment to overall program timeline and objectives
• Triages any implementation issues, develop risk & issue log and create mitigation plan(s)
• Prepares detailed implementation / deployment plans and implements various transition management tools (e.g. program status updates, templates to track key milestones, etc.)
• Leads go-live support to identify, track, and drive resolution of risks and issues
   

Qualifications

• Bachelors Degree in related field or equivalent work experience
• 4 - 8  years experience in related field preferred
• Proficiency in Microsoft Office products required (Word, Excel, PPT)
• Intermediate knowledge in using MS Project preferred
• Have financial acumen and experience in managing/controlling project budgets up to USD 5M preferred
• Presentation skills required; must demonstrate clear, concise articulation of proposed plans
• Must have strong verbal and written communication skills
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Willing to work US hours in a hybrid set up ( BGC)

What is expected of you and others at this level
 

•Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and project

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems

• Solutions are innovative and consistent with organization objectives

• Completes work; independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Event Project Manager

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Lead event delivery of our immersive and engaging clinical trial training meetings (face to face and virtual)

Who We Are

IQVIA Medical Communications at IQVIA creates experiences that are effective and unexpected. We incorporate the latest research on adult learning principles and behavioural science. We use creativity to inspire and engage.

Our purpose is centred around a desire to improve healthcare and deepen our understanding of human behaviour. Our team is a tightly knit, collaborative, and intellectually curious group of people with a unique blend of backgrounds and experience. We are continually pushing each other to improve our solutions and are in search of Event Project Managers to ensure the smooth and efficient delivery of our training solutions meetings.

About the Event Project Manager

The primary driver of in-person events, you would be project managing event deliverables related to a specific clinical study whilst keeping the IMC Project Manager (responsible for overall IMC study deliverables) abreast of status, progress, risks and issues. The Event Project Manager will work with Vendors and Venue Managers, Delegate Coordinators and Finance support roles as well as Strategy, Creative and Content teams developing project components and are responsible for ensuring events projects are delivered on time, in budget and exceed expectations.  

We’ll look to this role for their event project management expertise, good relational management skills, proficiency in vendor management, issue resolution and drive for quality delivery.

The Event Project Manager will oversee deliverables for face to face events and virtual engagements with direct responsibility for budget control, delegate management oversight, vendor liaison and an in-depth knowledge of event compliance regulations relevant to the healthcare sector.  Act as a central point of contact for internal and external clients, keeping them updated on status, anticipating their requests and proactively managing solutions.

This position is home based in collaboration with a global team at IQVIA and with our clients and healthcare professionals.

Activities may include:

• Coordinating or overseeing the delegate invitation, registration and travel logistics management for face to face meetings using preferred vendors and platform (Cvent, Amex, DMCs)
• Cost reconciliation
• Status reporting
• Contract review, terms and execution coordination
• Creating and maintaining event project plans
• Manage post meeting activities, reporting, follow ups and metrics

This position will require international travel

Who You Are

Seasoned:

You have proven experience in international event and relationship management demonstrating 5-7 years of delivering life sciences events. You are proficient in project management platforms such as Smartsheet and MS Project. You strive to provide quality customer service and have exceptional attention to detail. Experience of both live and virtual event delivery is preferred.

Collaborative:

You have the desire to collaborate with a diverse global team and are interested in establishing relationships with team members, clients and vendors around the world. Asking questions comes naturally to you and you aren’t afraid of researching to find the answers.

Resourceful:

You may not know all the answers, but you have a proven track record of working through difficult challenges by independently researching potential directions, collaborating with others, and iterating to find solutions. Prioritizing projects, finding efficiencies, and improving processes are all part of your mindset.

Adaptable:

You continue to build on your event management skills by researching methodologies and keeping up with industry trends. You have the flexibility to work in a fast-paced environment, meeting demanding deadlines and adapting to changing priorities.

Skills:

• Demonstratable knowledge of Project Management methodologies
• Organizing your tasks into workable plans
• Detail oriented
• Understand the importance of communication
• Knowledge of relevant platforms specifically Cvent, Zoom, WebEx
• Experience managing relationships and expectations with groups such as DMCs, AmEx, AV Suppliers

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

What Performance Monitoring contributes to Cardinal Health

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. The team’s insight help improve customer experience, identify training needs for agents, help optimize the operations, and help make-date-driven decisions to enhance overall efficiency and effectiveness of the contact center.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Performance Monitoring contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What Instructional Design & Development contributes to Cardinal Health

Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third parties and partners with leaders and subject matter experts within functions and business units to deliver learning.

Instructional Design & Development develops blended learning solutions optimized for unique subject matter areas and audiences, leveraging third-party and Learning Technologies capabilities. This job family analyzes employee learning needs and partners with subject matter experts and business management to gain input for course content. Instructional Design & Development develops general and technical content based on best practices, facilitates the introduction of new courses, and develops and monitors metrics for evaluating learning solutions' effectiveness.

Role summary

You will play a pivotal role as the Knowledge Management Manager in ensuring the efficient passage of information and best practices throughout our organization. Your primary responsibility will be to oversee the creation, organization, maintenance, and dissemination of Standard Operating Procedures (SOPs), articles, and other essential knowledge resources for the success of our contact center operations.

Accountabilities in this role

• Develop and implement a comprehensive knowledge management strategy that will enhance the quality and accessibility of information in the contact center.
• Collaborate with cross-functional teams to identify knowledge gaps, record best practices, and develop new SOPs and articles as required.
• Maintain a centralized repository of SOPs, articles, training materials, and other knowledge resources for contact center agents' simple access.
• Review and update existing content on a regular basis to ensure accuracy, currency, and compliance with company policies and industry regulations.
• Implement effective knowledge sharing processes to cultivate collaboration and a culture of lifelong learning among contact center employees.
• Collaborate closely with the training and quality assurance teams to align knowledge materials with training curriculums and performance metrics.
• Create and administer metrics to monitor the efficacy of knowledge management initiatives, including content usage, search performance, and agent performance enhancements.
• Recommend enhancements to existing processes and tools and keep updated of industry trends and emergent technologies related to knowledge management.

Qualifications

· Bachelor's degree in a relevant field

· Proven experience (7+ years) in knowledge management, preferably within a contact center or customer service environment.

· Strong understanding of contact center operations, processes, and customer service principles.

· Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.

· Proficiency in using knowledge management tools and software.

· Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

· Analytical mindset with the ability to interpret data and metrics to drive informed decisions.

· Team-oriented with the ability to collaborate effectively across departments.

· Demonstrated leadership skills and the ability to influence change within the organization.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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The project Manager will collaborate with and support our US project management team and the CEO of the organization.

Applicants must be able to work remotely and adhere to Pacific US time (10PM-7AM Philippine time).

• Collaborate with the US project management team and the CEO of the organization on day-to-day activities and offer support.
• Manage all operational and tactical aspects of various implementation projects on a daily basis.
• Contribute to the creation of Project Plans;
• Elicit and define project timelines while working with the US project management team.
• Effectively communicate plans, progress, and status/updates to employees and stakeholders.
• Documenting significant activities and carrying out decisions made during meetings.
• Preparing necessary presentation materials for customer meetings.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project in ERP.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Coordinate and facilitate meetings, action items and assign tasks and accountability to project and internal resources as required.
• New project engagement on internal kickoff and gather project resources for the Program Manager as required.

We are six years into our journey and are excited to be evolving our approach to our Client relationships.  As such, Boldr is deploying a Strategic Business Unit (SBU) focus. 

The Head of our Health & Wellness SBU will be responsible for co-creating the strategy and executing this strategy to grow our Client relationships. You will be responsible for identifying trends across our Client base and deriving themes from these trends. You will dive into research around the Healthcare and Wellness sectors and learn how typical business models and customer support work so that you can truly partner with our Clients. You’ll understand the technology landscape and ecosystems that support these businesses and know how we fit into their ‘stack’. The ideal candidate for this position is somebody with a strong entrepreneurial mindset to deliver on our day-to-day KPIs and proactively make recommendations to our Clients to support them in their business and build true partnerships. 

In this role, you will have the opportunity to engage with Clients in pre-sales and post-sales. You will be responsible for the overall health of this industry business unit. 

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships and developing and empowering Boldr’s CX Managers to succeed in their roles. You will act as a business owner, taking full accountability for the success of your Clients and team members, ensuring they are fully equipped to meet our clients' commitments and do so with the highest quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and daily management and mentorship of global Client Experience Managers. 

You are...

• Curious and authentic, just like us! #beboldr 
• An excellent communicator across all stakeholders
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about Client satisfaction 
• Proactive and self-motivated
• Borderline obsessive, curious, keen to learn, grow and inspire to share your skills and talents with the team.
• A confident yet humble servant leader who is self-aware and willing to ask for help
• A quick learner
• Adept at giving as well as taking direction
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients, and internal customers
• Able to manage conflict, redirect differences towards a common goal

You have the ability to...

• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 
• Use all Google suite products. 

Your experience includes…

• 4+ years in a Client facing role
• 4+ years of knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 4+ years of people management experience

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

WHAT YOU’LL LIKE ABOUT US

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!

● We’ve got training sessions in-store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits.

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

We are six years into our journey and are excited to be evolving our approach to our Client relationships.  As such, Boldr is deploying a Strategic Business Unit (SBU) focus. 

The Head of our Health & Wellness SBU will be responsible for co-creating the strategy and executing this strategy to grow our Client relationships. You will be responsible for identifying trends across our Client base and deriving themes from these trends. You will dive into research around the Healthcare and Wellness sectors and learn how typical business models and customer support work so that you can truly partner with our Clients. You’ll understand the technology landscape and ecosystems that support these businesses and know how we fit into their ‘stack’. The ideal candidate for this position is somebody with a strong entrepreneurial mindset to deliver on our day-to-day KPIs and proactively make recommendations to our Clients to support them in their business and build true partnerships. 

In this role, you will have the opportunity to engage with Clients in pre-sales and post-sales. You will be responsible for the overall health of this industry business unit. 

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships and developing and empowering Boldr’s CX Managers to succeed in their roles. You will act as a business owner, taking full accountability for the success of your Clients and team members, ensuring they are fully equipped to meet our clients' commitments and do so with the highest quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and daily management and mentorship of global Client Experience Managers. 

You are...

• Curious and authentic, just like us! #beboldr 
• An excellent communicator across all stakeholders
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about Client satisfaction 
• Proactive and self-motivated
• Borderline obsessive, curious, keen to learn, grow and inspire to share your skills and talents with the team.
• A confident yet humble servant leader who is self-aware and willing to ask for help
• A quick learner
• Adept at giving as well as taking direction
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients, and internal customers
• Able to manage conflict, redirect differences towards a common goal

You have the ability to...

• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 
• Use all Google suite products. 

Your experience includes…

• 4+ years in a Client facing role
• 4+ years of knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 4+ years of people management experience

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

WHAT YOU’LL LIKE ABOUT US

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!

● We’ve got training sessions in-store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits.