Total 13 Senior Executive customer experience manager job vacancies in Manila, Philippines

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are seeking a Full-Time Career Outcomes Associate to be part of our rapidly growing Career Outcomes Team. We are looking for a well-organized, detail oriented, and data driven professional that comes with strong communication skills, ability to multitask, and adapt to change quickly. Our Career Outcomes Associate will support our Career Readiness team and Career Coach team by providing meaningful outreach to active and completed students and help shape the student expectations and understanding of career support.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Contact active learners via phone, SMS, and our LMS system to encourage Career Outcomes participation and road to packaging. 
• Help reinforce expectations for students around career support through 1:1 correspondence
• Provide administrative support for Career Readiness and Career Coaches and students in our LMS and CRM systems.
• Ensure accurate and timely data entry and maintenance of student conversations and sessions.
• Maintain feedback loops between teams.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• A background in higher education, student advising, or process management.
• Ability to build rapid rapport and trust with students across diverse backgrounds and abilities.
• You have excellent written and verbal communication skills.
• You are passionate or interested in learning about the tech landscape.
• You have experience working in a remote environment and/or a fast paced environment.
• You thrive in an agile and collaborative environment.
• Organized and detail-oriented. Always up-to-date in documentation and record creation.
• Ability to work in a collaborative environment.
• Experience working with Google Drive, Microsoft Office, and any sales/operation CRM and other collaboration tools is preferred.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time (can be flexible)
Salary Range: US$ 1,300 - US$ 1,500.00 per month (Dependent on your skills and experience)

About the Role:

As an Executive Assistant, you will play an integral to the smooth operation of the executive team, starting with onboarding and training to familiarize themselves with company processes and tools. They will also manage executive calendars, arrange travel plans, and assist with operational support, ensuring a seamless workflow. This position offers a unique opportunity to work closely with a talented team on a mission to transform lives through innovative AI-driven cell therapy solutions.

Duties and Responsibilities:

• Scheduling/Time Management: Managing complex calendars for the CEO and five other founders, scheduling meetings, and setting timely reminders.
• Travel Management: Arranging domestic and international travel, including flight reservations, hotel accommodations, and other transportation needs.
• Administrative Tasks: Managing logistics for events, including internal team on-site, company events, and conferences.
• Operational Support: Assisting with ad-hoc projects, research, and analysis, such as expense tracking, invoice processing, and other administrative tasks as required.

• Has proven experience working as an Executive Assistant supporting C-level executives in a tech start-up / early stage company or supporting executives from a large corporation
• Is proficient in the following tools: Gmail, Slack, WhatsApp, Notion, Google Calendar, Clockwise, DocuSign, Microsoft Office (MSFT), Brex & Notion
• Self-motivated & Proactive: Works independently with minimal supervision, takes initiative, and finds creative solutions.
• Calm Under Pressure: Maintains composure in a fast-paced environment with changing priorities.
• Time Management & Multitasking: Excellent at managing time and handling multiple tasks efficiently.
• Detail-Oriented & Organized: Meticulous and highly organized in all aspects of work.
• Effective Communicator & Tech-Savvy: communicates clearly with team members and clients; comfortable with learning and using new software tools.

• Fully Remote Role
• HMO coverage on your 30th day
• Avenues for career progression and development, potential to advance into leadership roles
• Fast-paced, exposure to the talented team working on the impactful mission

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | Overlapping EST & MST
Salary Range: US $1,500.00 per month (Dependent on your skills and experience)
About the Role:

In this unique combination role, you'll provide exceptional support to our executive team while also contributing to our marketing efforts. You'll manage the executive calendar, ensure smooth daily operations, and assist with various marketing tasks. This role requires a detail-oriented individual who can prioritize effectively, manage multiple tasks simultaneously, and thrive in a dynamic environment.

Duties and Responsibilities:

• Executive Support
• Manage day-to-day email, calendar, and task management for senior executives, ensuring their schedules run smoothly and efficiently.
• Customer Support
• Assist customers of our Estimator Marketplace with project submissions.
• Connect customers with construction estimators in our network, providing timely and effective support.
• Professional Communication
• Interface directly and professionally with outside clients, ensuring excellent customer service and support.
• Maintain a high level of professionalism in all interactions, fostering positive relationships with clients.
• Marketing Support
• Assist with marketing-related tasks, including customer outreach.
• Support marketing initiatives to enhance brand visibility and engagement.

Immediate tasks anticipated for the candidate to fully own on week 1:

• Familiarize with existing email, calendar, and task management systems.
• Begin managing executive schedules and emails.
• Start assisting customers with project submissions and connecting them with estimators.
• Set up initial meetings with key team members to understand ongoing projects and customer needs.

• Proven experience as an Executive Assistant.
• Background in customer support and/or marketing roles.
• Has experience using collaboration tools like Office 365, Google Workspace and project management tools
• Excellent knowledge of English with minimal accent.
• Proactive and communicative, able to grasp tasks quickly.
• Comfortable speaking with customers and handling high-level executive tasks.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Job Summary: The Executive Assistant will be primarily responsible for managing customer service issues, coordinating with our factory, and overseeing operational tasks. This role requires excellent communication skills, problem-solving abilities, and the capability to hire and manage additional customer service representatives as needed.

Salary: PHP 35,000 - 40,000

Key Responsibilities:

**Customer Service:**

- Handle customer service issues, including product replacements and complaints, in a timely and professional manner.

- Maintain a high level of customer satisfaction by providing prompt and effective responses to customer inquiries.

- Develop and implement customer service policies and procedures to improve service quality.

**Operations:**

- Communicate regularly with our manufacturing partner to ensure production schedules are met and any issues are promptly addressed.

- Coordinate logistics for shipping containers, including scheduling cargo ships and arranging pickups at ports.

- Manage relationships with 3PL providers to ensure efficient delivery of products to US, UK, and EU markets.

- Oversee the transloading process when required, ensuring products are correctly transferred between locations.

- Monitor inventory levels and coordinate with the factory and 3PL providers to prevent stockouts and overstock situations.

**Team Management:**

- Assess the need for additional customer service representatives based on business demands.

- Recruit, train, and manage a team of customer service representatives as required.

- Provide ongoing support and development opportunities for the customer service team.

Qualifications:

- Proven experience in a customer service or operations role, preferably within a similar industry.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Ability to work independently and make decisions in a fast-paced environment.

- Experience in managing a team and coordinating with external partners.

- Proficiency in using customer service software and Microsoft Office Suite.

Benefits:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- A supportive and collaborative work environment.

We are looking for a dynamic and versatile individual to join our team as a Marketing Assistant with Executive Assistant Experience. This unique role combines marketing support with executive administrative duties, providing a valuable opportunity to contribute to our marketing initiatives while supporting our executive team.

Please be advised that excellent ENGLISH communication skills are required for this position.

Key Responsibilities:

• Executive Assistance: Support C-Level executives and partners with a variety of business and personal tasks. Serve as a key point of contact and liaison between the client, partners, and internal teams. Maintain confidentiality and discretion in handling sensitive information.
• Social Media Management: Develop and implement social media strategies to increase brand awareness and engagement. Create engaging content for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn). Monitor and analyze social media metrics to track performance and identify areas for improvement.
• Regular Cadence in Conversion Rate Optimization: Develop and maintain a regular cadence in analyzing, testing, and optimizing conversion rates across various marketing channels and platforms. Design and execute AB tests to evaluate different marketing strategies, messaging, and website elements. Utilize Klaviyo for SMS and email campaigns to conduct AB testing and optimize campaign performance.
• Laser Focus on Conversion Rate Optimization: Demonstrate a strong focus on conversion rate optimization, with proven experience and results. During the pairing session, be prepared to showcase successful conversion rate optimization strategies and outcomes. Analyze conversion rates per SKU to identify trends, opportunities, and areas for improvement. Develop strategies to optimize product performance and drive sales.
• Email and SMS Marketing: Plan and execute email marketing campaigns to nurture leads and drive customer retention. Develop compelling email content, design templates, and manage email distribution lists. Implement SMS marketing strategies to engage customers and promote products or services.
• Support the Creation of Digital Marketing Materials: Support the Creation of Collaborate with content creators to develop compelling digital marketing materials. Contribute to the creation of social media posts, blog articles, and email newsletters.
• Assist in the Development and Implementation of Marketing Strategies: Contribute to the development and execution of marketing strategies and campaigns. Stay informed about industry trends and incorporate findings into strategies.

• Proven experience in marketing roles, with a focus on digital marketing.
• Previous experience in supporting C-level executives or related role.
• Proficiency in website content management systems (e.g., WordPress).
• Strong understanding of social media platforms and digital advertising.
• Experience with email marketing platforms (e.g., Mailchimp, Constant Contact) and SMS marketing tools.
• Familiarity with Google Ads, Google Analytics, and Google My Business.
• Good understanding and ability to interpret data to drive marketing decisions.
• Strong understanding of the Virtual Staffing landscape and client needs.
• Exceptional ability to communicate and foster positive business relationships
• Self-driven and proactive, accountability and personal organization are essential
• Ability to work collaboratively in a team and cross-functional environment
• Detail-oriented with the ability to manage multiple tasks and prioritize effectively.

GOOD-TO-HAVE

• Knowledgeable in SEO: Possess in-depth knowledge of SEO principles, including keyword research, meta tags optimization, on-page optimization, and link-building strategies. Develop and implement SEO plans to improve organic search rankings and drive targeted traffic to client websites. Have a thorough understanding and hands-on experience with meta tags optimization and SEO best practices. Present concrete plans for SEO improvements and demonstrate proficiency in AB testing using Klaviyo for SMS and email campaigns.
• Google Account Management: Manage Google Ads campaigns to drive traffic, leads, and conversions. Monitor and optimize Google Analytics to track website traffic, user behavior, and campaign performance. Utilize Google My Business to enhance local search visibility and manage online reviews.
• Knowledgeable of the Go High Level platform and Airtable.
• Familiarity with Google Ads, Google Analytics, and Google My Business.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Note:

Not all stated requirements are necessary. Some might be optional, nice-to-have, or even preferred.

1.

Job Description

Executive, Customer Happiness

We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today! Customer Happiness Executive.

This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays.
• Able to work on midnight shift.
• Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.

Rentokil Initial

Rentokil Initial is an international business services company employing 46,031 colleagues across 88 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

1. Sales / Service Efficiency

• Achieve monthly Key Performance Index (KPI) and Sales targets
• Act and prevent contract terminations and ensure customer contract retention
• Monitor, evaluate and ensure customer service satisfaction
• Act on changing customer needs, market conditions and competitor activity with speed and quality
• Conduct complete survey; ensure pertinent details are clearly stated.
• Sell according to the prescribed pricing as per the price list and discount structure or as approved by the management.
• Comply to all processes and procedures, quality standards
• Use appropriate sales kits and sell professionally.

2. Administration and Policy Directive

• Ensure all required documents/ paper works (like Service Agreements/Job Acceptance, SRS, IDAR, Service Cards, Credit Checklist, etc.) for contract renewal and up-selling businesses are complete and accurate and in accordance with SOP.

• Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene
• Attend regular meetings to address issues and concerns, performance review and weekly updates.
• Maintain accurate records and submit on time all reports and documents as required by management.
• Attend to other work related duties as may be assigned to you from time to time.

3. Customer Development

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• Conduct regular face to face customer visit to maintain good business relationship and thus improve customer retention.
• Act on potential sales and collection opportunities to help generate additional new business, up-selling and improve collection.
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.
• Ensure satisfactory after sales service is provided to clients and provide regular communications between the client and team, to provide strong team representation to meet the customer’s expectations.
• To attend to all enquiries from prospects and existing customers.
• Act on customer needs and goals within the organization to ensure quality delivery of the agreed solutions and services
• Build rapport with customer and develop additional and repeat business
• Execute of the Customer Contact Strategy for the purpose of customer satisfaction and retention.

4. Collection / Credit Management

• To assist with the collection of debts and credit issues.
• To manage the wellness of the customer’s account in ensuring good credit status and liaise with the credit controllers on effective cash collection to customers.
  

Do you have what it takes? If you want to be considered for this role you will need:

• College graduate of any related Courses
• Fresh graduates are welcome to apply, but with 1-2 yrs related experience with strong inclination to Sales and/or Customer Service Relationship.
• With excellent communications and customer relation skills
• Ability to multi task, prioritize and manage time effectively
• Proficient in MS Office applications
• Willing to work in Kalawaan Pasig City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay
• Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES

Position : Executive Assistant

Work Hours (Client) : Monday to Friday; 8am to 5pm (sometimes could be 9am to 6pm)

Occasional Saturdays may be required.

Additional OT may be required to meet project/assignment deadlines.

Pay Range : $1000-$1300/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Luxury furniture/home decor company based out of Toronto Ontario, and have been in business since 1919. 

Our company predominately works with the Interior Designer, Builder and Architect community, and serves the end user through this network of trade.

Our business consists of 5 different banners, Elte Furniture/Accessories, Elte Rugs, Mkt (pronounced Market), Ginger's, B&B Italia/Max Alto + Cassina, each of these banners consists of their own showrooms within the toronto area.

Today 90% of our business is done within the Toronto, we will serve clients in other markets predominately in the US and the Caribbean region in a situation where a Toronto based client owns multiple homes. However it is our aspiration in the next few years to expand our operations into the US through a direct sale model

Duties and Responsibilities:

• Expert in calendar management
• Ability to draft and organize email responses.
• Ability to understand and turn email responses into tangible tasks, and delegate as appropriate.
• Handle incoming calls and correspondence, directing inquiries as appropriate.
• Prepare and edit memos, emails, announcements, presentations, and other documents as appropriate.
• Arrange and coordinate meetings, and events, including preparing agendas and minutes
• Attend meetings to take detailed minutes, and follow up on action items.
• Assist in direct support of six director-level reports.
• Facilitate internal communication within teams
• Support Sales and marketing initiatives, projects, presentations
• Collaborate with sales teams to compile and analyze sales reports and data
• Assist in the development and implementation of marketing strategies
• Coordinate and manage client meetings, including preparation of meeting material
• Maintain inbox, and OneDrive organization to ensure proper filing for accuracy + confidentiality
• Process invoices, expense reports, and other basic accounting functions
• Identify opportunities for process improvement within the department and company
• Stay updated with industry trends to provide insights for sales and marketing strategies.
• Handles special administrative projects and work overflow as required.
• Minor personal task delegation to ensure the VP can focus on business-critical priorities.
• Appointment Management
• Light personal email correspondence
  

Minimum Requirements:

• At least 5-7 years of experience as an Executive Assistant with experience working with Sales team in a B2B or B2C sales environment (must reflect on resume)
• Proficiency with Microsoft Suite, Outlook, Word, Excel, Powerpoint, Teams
• Experience working with Sales team in a B2B or B2C sales environment
• Proficiency with Salesforce CRM Tool, particularly with Sales Cloud
• Experience supporting NA based Executive Teams (more than 1 Person)
• Experience supporting a team
• Proficiency in Excel formulas, pivot tables, data analytics
• Experience leveraging AI tools such as ChatGPT, and DALL.E to work effectively.
• Ability to build/customize GPTs
• Understanding of how to leverage different pre-built GPTs
• How to optimize AI Usage
• Experience with Project Management Tools such as Asana, Trello, Monday
• Knowledge and understanding of how to read and analyze financial reporting, including PnL + Balance Sheet
• Ability to learn additional industry-relevant software and tools (Storis)
• Ability to troubleshoot basic technology issues.
• Experience building presentation decks that are internal and external facing
• Resourceful and fast learner
• Able to respect confidentiality and a high level of discretion.
• Flexible to adapt to changing priorities and business needs
• Exceptional organization and time-management skills
• Strong written and verbal communication skills, as an individual could/will be client-facing.
• Experience working in a sales/retail environment prior to becoming an EA would be an asset.

Technology Requirements

• Have their own PC or Laptop
• RAM Min – 8GB (16GB Recommended)
• Core I5 or better Processor
• Access to own reliable high speed internet