Total 429 customer experience manager job vacancies in metro manila national capital region

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Marketing Ads Manager

Working Schedule:  Mondays to Fridays, 8 AM to 5 PM (EST) | 9 PM to 6 AM (PH Time) 

Salary Range:  Up to USD 1500 per month

ABOUT THE COMPANY:

The company is not just a platform; They're creating a movement to transform dentistry by inspiring dentists to take the best continuing education courses. The mission is to unite and elevate the dental industry through continuing education, enhancing treatment quality, reigniting passion, and changing career trajectories. Unfortunately, many dentists are unaware of vast opportunities, leading to a lack of fulfillment in their careers. They are committed to helping dentists find exceptional continuing education that fosters professional excellence and elevates dentistry as a whole.

ABOUT THE ROLE:  

Do you love marketing? Enjoy developing high-level marketing strategies, executing them effectively, and then optimizing to achieve the best ROI?

Do you find excitement in seeing your marketing strategy go from concept to a fully realized and impactful campaign?

Then this role is for you. 

As a Marketing Specialist you will be responsible for managing advertising campaigns across multiple platforms such as Meta, Google, Email campaigns and others. The ideal candidate will possess a proven track record of highly successful campaigns, copywriting, and optimizing ad strategies to maximize ROI. Your role will be data-driven, utilizing analytics to inform decision-making and optimize marketing strategies.

RESPONSIBILITIES:

• Expert Ads Manager: Must be an expert in managing ads on Meta with experience on other ads platforms including Google. Proven track record of highly successful ads campaigns with high ROAS. 
• Marketing Campaigns: Develop, implement, and manage a variety of marketing campaigns such as content creation, PPC, social media, lead generation, email campaigns etc.
• Data-Driven Decision-Making: Essential to this role is a data-driven mindset. The candidate must excel in utilizing data analytics and science to drive decision-making.
• Copywriting: Exhibit strong copywriting skills for ads and email campaigns, ensuring compelling and engaging content.
• SEO Experience: Possess some experience in SEO to contribute to the overall success of online marketing efforts.
• Highly Driven and Results-Oriented: Showcase a high level of motivation to optimizing ROI

• Performance Measurement and Budgeting: Evaluate all sources of traffic conversions, strategically deploying funds and time to enhance course registrations

QUALIFICATIONS:

• Experience: Minimum of 2-3 years of relevant experience in digital marketing.
• Communication Skills: Strong communication skills, especially when dealing with US-based businesses.
• Learning Attitude: Demonstrable experience in marketing while being open to learn and adapt.
• Campaign Management: Proven experience in leading cross-channel marketing campaigns, paid ads management, and email campaigns.
• Analytical Skills: Solid knowledge of website analytics tools and experience in setting up and optimizing Google Adwords campaigns.
• Numerical Literacy: Comfortable working with numbers, metrics, and spreadsheets.
• Creativity: A sense of aesthetics and a passion for great copy and witty communication.
• Market Awareness: Stay up-to-date with the latest trends and best practices in online marketing and measurement.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop, Personal Computer with External Monitor.

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all of our people in helping them realize their greatest potential.

ClearSource is seeking enthusiastic individuals to join our team as Solar Customer Service Representatives who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned. If you have a passion for renewable energy, excellent communication skills, and a knack for problem-solving, we want you on our team! Join us in empowering our solar community and be a force for positive change. Apply today to embark on a rewarding journey as a Solar Customer Service Representative!

What you will do as a Solar Customer Service Representative

• Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
• Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.
• Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
• Complete daily tasks within pre-established timelines.
• Meet all identified team and client performance metrics and goals.
• Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Report any training needs or system error/discrepancies to the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
• Live the ClearSource Core Values.
• The Customer Service Representative reports to the Team Leader.

• Completed at least 2nd year in college.
• At least 1-year Technical Support experience
• Above average communications skills
• Typing test - 35 WPM, English Proficiency Test - B2

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

LOOKING FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES ONLY!

Position : BIM/Revit Manager

Work Hours : Monday - Friday (40hrs/week, PST Hours)

Pay Range : 1,000 - 1,800 USD / month

Our client's nameplate is synonymous with elevated design and unsurpassed luxury living. No other home builder is more awarded or carries a stronger reputation for innovation or exceptional quality.

As a local, privately owned, family operated builder with a 41-year legacy of service and craftsmanship, their commitment to their clients and this community is personal and enduring.

They are currently looking for an experienced BIM / Revit Manager to join their team

Duties and Responsibilities:

• Responsible for developing and implementing BIM workflow and driving standard usage of BIM and Revit within and outside the firm.
• Provide end-user training, support, and leadership.
• (1) managing and creating content library files and templates
• (2) creating and enforcing standards
• (3) evaluating project models
• Support project start-up coordination, helping teams develop strategies for effective delivery of quality documents, and set-up each project, thereby ensuring that each one is set up correctly.
• Oversee the use of BIM/Revit software firm-wide, including installing, configuring, maintaining, and supporting all BIM installations as well as analyzing and solving BIM user issues.

• Bachelor’s degree in architecture preferred. Technical Diploma from an accredited institute.
• 3 years minimum of BIM/Revit Management and Implementation
• 10 years minimum and possess a high/expert-level knowledge of BIM/Revit modeling, and Autodesk AutoCAD
• Strong verbal and written communication skills, as well as excellent interpersonal skills.
• Knowledge in Microsoft Windows-based systems (Word, Excel, Project, etc.).
• Ability to encourage and train effectively and tactfully.
• Strong organizational skills and attention to detail.
• Research developments in the industry to “keep ahead of the curve” so that all of our Revit users have the appropriate tools & skillsets to be productive.
• Ability to work effectively in a team-based, fast-paced environment.

Equipment Requirements:

• Dedicated and quiet workroom with good lighting for conducting business calls.
• Reliable and stable internet connection for seamless communication. 
• A computer or laptop with up-to-date software and hardware capabilities.
• Headset or headphones with a microphone for clear audio during calls.
• Webcam for video conferences and virtual meetings.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Support Agent

Working Hours : 8 hours per day (ideally Central Time), but on more than 50% of days, the work can be achieved in only 4-5 hours. And after any maintenance tasks are complete, the agent can stop working early. We are a very flexible and modern workplace, so you can work when and how you want, as long as the work is being done to a high standard.

Holidays: US and PH Holidays

Salary Range: starts at USD 1,000/month

About the Company:
We are a tiny 3 person team that’s built a high-end flight tracking app for iOS. Our app is quite technical and aviation-focused.

About the Role:

We are looking for our 2nd customer support agent, to help answer daily inquiries and troubleshooting from users. An example workflow is reading the customers support email in Front, checking your own app to determine if you see the issue from user’s end, deciphering what might actually be the root cause of the customers issue and then responding with a pre-written template or asking clarifying questions. Some tasks will require accessing our backend software to reset a user’s account, export their data to send to them, or triage.

This person will get onboarding from the direct team and the current support agent, who will be available for questions. While we do not expect 24/7 coverage and immediate replies to customers, the two support agents will need to coordinate such that one person is working each day, which means you should expect to work 1 day per weekend and to get 1 day per week off. eg. work on Sunday, but have Tuesday totally off.

Key Responsibilities:

• Help answer daily inquires and troubleshooting from users
• An example workflow is reading the customers support email in Front, checking your own Flighty app to determine if you see the issue too, deciphering what might actually be the root cause of the customers issue and then responding with a pre-written template or asking clarifying questions.
• Some tasks will require accessing our backend software to reset a user’s account, export their data to send to them, or triage.

To succeed in this role, you must have:

• At least 2 years of experience in the same role
• An iOS and/or Mac running the latest software version
• Experience with email, message templates, email tags is required.
• An excellent “puzzle-solving” abilities to decipher the root cause issue, be very calm and polite to the user in their reply, and then correctly categorize the type of issue via Tags for our reporting system.
• Interest and familiarity with aviation, flight tracking, the stages of a flight, etc. is nearly required to succeed in this role.
• Experience with Front is a big plus.

Key Responsibilities:

• Participate proactively in NielsenIQ's 3-month full time internship program
• Assist the team on day-to-day tasks for projects management and client requirement.
• Assist with the monthly deliverables we provide to our clients.
• Support the team in ad-hoc analysis, research, slide presentation, etc as require

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Google Ads Manager

Working Schedule:  Mondays to Fridays, 10 AM - 6 PM GMT (UK Time) 

Salary Range:  $900-$1500/ Monthly 

ABOUT THE COMPANY
With over ten years of clinical dentistry and marketing experience, our mission is the driving force behind our hard work and commitment in making sure every dental practice reaches its full potential.

We achieve this by creating strong digital content; through compelling campaigns, engaging social media posts, and robust web design. In addition to this, we provide in-house training to optimize you and your team’s knowledge, therefore creating a stronger team and employee satisfaction.

ABOUT THE ROLE:  

We are seeking a highly motivated and experienced Google Ads Manager to join our dynamic marketing team. As a Google Ads Manager, you will be responsible for managing all aspects of Google Ad campaigns, creating and optimizing ad campaigns, and collaborating with a team of marketers, Google Ads specialists, and engineers. The ideal candidate should have a strong background in digital marketing, a proven track record of successful Google Ads campaigns, and the ability to analyze and optimize campaigns to maximize return on investment (ROI).

RESPONSIBILITIES:

Manage all aspects of Google Ad campaigns:

• Oversee the planning, execution, and monitoring of Google Ad campaigns.
• Ensure alignment with overall marketing goals and strategies.

Create and optimize ad campaigns and paid search landing pages:

• Develop compelling ad copy and design effective paid search landing pages.
• Continuously optimize campaigns for better performance.

Analyze and optimize ad campaigns to increase ROI:

• Utilize data and analytics to evaluate campaign effectiveness.
• Implement strategies to improve ROI and achieve marketing objectives.

Use Google Ads to drive a variety of online marketing campaigns:

• Leverage Google Ads for diverse online marketing initiatives.
• Stay updated on industry trends and best practices.

Analyze and optimize PPC campaigns to increase ROI:

• Conduct a thorough analysis of pay-per-click (PPC) campaigns.
• Implement strategies to enhance PPC campaign performance.

Manage and optimize display campaigns across multiple devices:

• Develop and manage display campaigns for various devices.
• Optimize campaigns for maximum reach and engagement.

Develop PPC strategies to increase online visibility:

• Formulate and implement strategies to enhance online visibility.
• Stay informed about the latest developments in PPC and online advertising.

Collaborate with a team of marketers, Google Ads specialists, and engineers:

• Work closely with cross-functional teams to align strategies and goals.
• Foster a collaborative and innovative work environment.

QUALIFICATIONS:

• Experience: Minimum of 2-3 years of relevant experience in digital marketing.
• Communication Skills: Strong communication skills, especially when dealing with international businesses.
• Learning Attitude: Demonstrable experience in marketing with the potential and attitude required to learn and adapt.
• Campaign Management: Proven experience in leading cross-channel marketing campaigns, paid ads management, and email campaigns.
• Analytical Skills: Solid knowledge of website analytics tools (e.g., Google Analytics) and experience in setting up and optimizing Google Adwords campaigns. Understanding of search engine optimization (SEO) and search engine marketing (SEM).
• Numerical Literacy: Comfortable working with numbers, metrics, and spreadsheets.
• Creativity: A sense of aesthetics and a passion for great copy and witty communication.
• Market Awareness: Stay up-to-date with the latest trends and best practices in online marketing and measurement.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop, Personal Computer with External Monitor.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TIER 3 CUSTOMER SERVICE REPRESENTATIVES to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Respond independently to complaints escalated at the highest level and VIP Clients
• Interact with internal and external customers to resolve their issues
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks for VIP clients
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Must have at least 2 years of Call Center experience in Customer Service handling a US account
• Experience as a Subject Matter Expert (SME), Retention or Tier 2
• Experience in resolving and handling complex concerns from customers
• TRAVEL ACCOUNT EXPERIENCE is an advantage
• At least 2 years in College, any course or Senior High School graduate or its equivalent

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Business Development Manager

• Graduate of any Business Course with 2-3 years work experience in Sales Department.
• Responsible in developing network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
• Prepare Financial Projections and Sales Targets and present this to the management.
• Liaising with colleagues to develop sales and marketing strategies.
• Prepare sales presentations and participate in Sales Meetings.
• Any other duties related to business development.

• Performance Bonus
• 13th Month Pay
• Paid Vacation/Sick Leave

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Position Overview:

This position reports to Group Director-Marketing Strategy and Thailand Operations and is responsible for creating and implementing an Events & Promotions strategy and lead activities in Philippines. The objective for this role consists of generating qualified leads, tours and package sales in line with budgeted targets, together with Quality Control, team management and training. The Marketing Events and Promotions Manager is also responsible for opening new locations and looking for new activities and events to increase sales possibilities, while controlling marketing cost and deliver as budgeted VPG. This person should also train, coach and groom the new Marketing Events and Promotions sales staff on how to approach to customers and generate qualified leads and tours for Anantara Vacation Club, given the standards and corporate branding protocols. Furthermore, the role also includes the involvement of oversee concept creation, managing design, purchasing and managing event vendors from beginning to the end.

Key Responsibilities:

• Create and develop overall strategy for Events and Promotions team goals in Philippines
• Train, coach and groom new E&P team members on promoting Holiday Escapes Minivacation packages
• Manage payroll related activities for E&P Philippines team
• Meet/exceed preview package sales and leads generation goals through developing marketing campaigns, promotions & tactical offers in the Philippines
• Build an annual events calendar and pipeline to generate team targets
• Continuously seek to lower the cost of event rentals and production cost
• Ensure to maintain a good VPG (as budgeted)
• Ensure that reports associated with cost and deliverables are created and tracked weekly
• Keep track of the competitors regarding special promotions, rate packages and premiums
• Build up good rapport with key stakeholders and associates of AVC
• Follow process and maintain data, system and reports
• Achieve monthly and quarterly targets and objectives as set by the department
• Open new locations and continuously seek partnerships with new event vendors
• Create and design concept and follow through with purchase and deliveries
• Sell concept to vendors to get event opportunities at a better discount

#LI-PS2

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

What you'll do

• Assisting customers with the activation and setup of their product and services
• Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
• Logging all customer incidents upon receipt into the approved case management system;
• Providing support to customers by:
• Providing a timely and clear indication of the nature of the incident,
• Communicating what steps will be taken to attempt to resolve the incident,
• Setting the customer’s expectation on what the estimated time to resolve the issue is,
• Providing any potential short-term alternatives or workarounds to the customer,
• Making reasonable efforts to ensure the customers understand the information they have been provided;
• Resolving customer incidents wherever possible; and
• Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

What you'll bring

• 4-year technical degree or equivalent work experience
• 1-3 years’ experience in technical support or MIS in an Enterprise environment
• Ability to properly use all Microsoft tools including MSSolve, Knowledge Base, Order Entry, Internet and Intranet Resources
• Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
• Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
• Ability to search and understand KB articles to troubleshoot customer issues
• Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
• Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

Are you a skilled Architect seeking a flexible work arrangement? Look no further! Join our dynamic team of Work-from-Home Architects and unlock a world of new possibilities!

Company Overview: Bizforce, a global leader in remote workforce solutions, is revolutionizing the architectural industry. Partnering with top-notch firms worldwide, we offer talented Architects the opportunity to work from the comfort of their homes, leveraging the latest technology and resources. Join us and take your career to new heights!

Position: Work-from-Home Architect

Responsibilities: As a Work-from-Home Architect at Bizforce, you will:

• Collaborate with renowned US-based architectural firms on a variety of projects
• Manage the end-to-end architectural process, from conceptual development to design execution
• Produce high-quality construction drawings, schematic designs, and Revit models
• Provide detailed documentation, redlining, and coordination with design teams and clients
• Stay updated on industry best practices, codes, and regulations
• Conduct research to ensure accurate and comprehensive project information
• Engage in seamless communication and collaboration with designers, decorators, and constructors
• Thrive in a self-directed, deadline-driven environment
• Showcase your creativity and problem-solving skills to deliver exceptional results

To succeed in this role you should possess:

• Experience with woodframe projects
• Experience in handling projects in the US
• Architectural registration or license with a minimum of 5 years of relevant work experience (excluding internship)
• Proficiency in Revit Architecture (2016 or higher) with a minimum of 3 years of experience
• Excellent portfolio highlighting your previous architectural works
• Strong communication and presentation skills
• Project management abilities to ensure timely project completion
• Ability to work independently and efficiently within US business hours
• Reliable home office setup, including:
• i5 or higher processor with at least 8GB DDR4 RAM (preferably i7 latest generation/version)
• Hard Drive: 512GB SSD (1TB preferred) with a minimum of 250GB free space
• Video Card: GTX/RTX 4GB 3050Ti (preferably 6GB 3060)
• OS: Windows 10 or higher
• Internet Connection: Minimum 25MBPS download and 10MBPS upload
• Familiarity with architectural design software such as Revit Architecture and AutoCAD

Bonus Skills (not required but advantageous):

• ArchiCAD
• BIM360
• SketchUp
• VRay
• BlueBeam
• Grasshopper
• Adobe Photoshop & Illustrator
• Lumion 3D Rendering

• Permanent work-from-home arrangement
• Weekends off
• Embrace a great company culture with no micromanagement
• Access to continued education and specialized training
• Competitive salary
• On top of your Salary, you also get to have our Benefit Package which includes:

o Annual Bonus

o Benefit allowance

o HMO Allowance

o Leave Credits

Why Work With Us? Bizforce collaborates with leading architectural firms worldwide, offering outstanding career advancement opportunities. Apply today to be part of a global team and unleash your potential!

Note: Please submit your application, portfolio, and updated resume for consideration.

Position                           : Marketing Manager

Working Hours           : M-F, from 7am to 3 PM PHT

Holidays                     : TBD

Salary Range                        : 900-1500 USD per month

About the Company

The company is a dynamic and fast-growing e-commerce brand specializing in home lighting With a mission to provide unique lighting solutions, we strive to deliver innovative products and exceptional customer experiences to our loyal audience. As we continue to expand, we are seeking a results-driven Marketing Manager to join our team and lead our marketing efforts to new heights.

About you

We are seeking a Marketing Manager to help manage our diverse range of marketing activities while maintaining and enhancing our brand presence and driving growth.

Main Responsibilities

• Marketing Strategy Development:
• Develop and execute comprehensive marketing strategies aligned with business goals and objectives.
• Market Research and Analysis:
• Conduct thorough market research to understand target audience preferences, trends, and competitors' strategies. Analyze data to identify growth opportunities.
• Digital Advertising Campaigns:
• Plan and manage digital advertising campaigns across platforms such as Google Ads, Facebook Ads, Instagram, and other relevant channels. Optimize campaigns for maximum ROI.
• Content Marketing:
• Develop a content strategy encompassing blog posts, articles, videos, and other formats to engage the audience, build brand authority, and drive organic traffic.
• Email Marketing:
• Collaborate with the email agency to develop email strategies and plans aimed at driving sales and fostering customer loyalty.
• Social Media Management:
• Manage the brand's presence on social media platforms including Facebook, Instagram, Twitter, and LinkedIn. Create engaging content, interact with followers, and monitor social media metrics.
• Measure and Report:
• Analyze the performance of marketing channels, campaigns, and creatives. Assess results against predefined goals and provide regular reports to stakeholders.

Tools to use 

• Facebook Ads Manager
• Google Analytics
• Google Ads Manager
• Shopify
• Google Workspace
• Office 365

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• 2+ years of experience in marketing roles, preferably in e-commerce or related industries.
• Proficiency in digital marketing tools and platforms such as Facebook Ads Manager, Google Analytics, Google Ads Manager, Shopify etc.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.

Requirements

• Must possess autonomy and the ability to work independently.
• Demonstrated initiative in problem-solving and decision-making.
• Eagerness to learn and stay updated on industry trends and best practices.
• Some experience in media buying and/or creative planning preferred.