Total 7 customer service job vacancies in Quezon City, Metro Manila

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.

About the team:

What you will be doing:
• Provide excellent customer service to high-value clients.
• Assisting with account and product inquiries while also performing account maintenance.
• Establish a professional rapport with each client.

What you will need:
• The ability to work in a fast-paced environment.
• Excellent verbal and written communication skills as well as above average computer abilities.
• High school diploma or GED
• Banking experience is preferred
• Experience working in a high-volume call center preferred.
• High school diploma or GED.

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

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GENERAL DUTIES & RESPONSIBILITIES
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.
• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.
• Provides input for performance appraisals.
• Provides coaching and mentoring to less experienced call center personnel.
• Takes calls in the queue as needed.
• Ensures new representatives are set up with appropriate software and systems.
• Recommends streamlining opportunities and process improvements.
• May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• May be responsible for training Customer Service Representatives.
• May serve as a backup to the supervisor in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

-- THIS IS A FULLTIME PERMANENT WORK FROM HOME--

Overview:
We are seeking a dedicated and motivated Phone Support & Sales Representative to join our team full-time. In this role, you will handle both inbound and outbound calls, providing excellent customer service and promoting our products to enhance the customer experience. If you’re a reliable, enthusiastic team player with a passion for learning, we’d love to hear from you!

Responsibilities:

• Welcome and Upsell: Engage with new customers, introducing them to our brand and upselling additional products to meet their needs.
• Order Processing: Assist customers with placing orders over the phone, ensuring accuracy and a seamless experience.
• Billing Support: Address and resolve basic billing inquiries with professionalism and efficiency.

Qualifications:

• Exceptional customer service skills, ensuring every customer interaction is positive and productive.
• Strong communication skills, both verbal and written.
• Demonstrated reliability, trustworthiness, and ability to work independently.
• Sales Experience: Minimum of 2 years in sales with a proven track record of meeting or exceeding targets.
• Team-oriented attitude and willingness to collaborate with colleagues.
• Interest in or willingness to learn about golf to better connect with customers.

Compensation & Benefits:

• Base Salary: $600 per month.
• Monthly Incentives: Starting at $350, based on performance.
• 13th-Month Pay: Provided annually.
• Yearly performance-based appraisals.
• Permanent Work From Home (WFH) setup.
• Join a supportive and relaxed company culture that values and prioritizes its team members.

If you’re ready to bring your skills and enthusiasm to a team that values your growth and success, apply today!

Technical Requirements:

• Computer: Minimum of 4GB RAM.
• Internet: Stable connection of at least 50 MBPs, with a reliable backup plan.
• Operating System: Windows or Mac.
• Equipment: Noise-canceling headset and webcam for calls and video communication.
• Environment: Quiet, professional workspace free from distractions.

Compensation & Benefits:

• Base Salary: $600 per month.
• Monthly Incentives: Starting at $350, based on performance.
• 13th-Month Pay: Provided annually.
• Yearly performance-based appraisals.
• Permanent Work From Home (WFH) setup.
• Join a supportive and relaxed company culture that values and prioritizes its team members.

If you’re ready to bring your skills and enthusiasm to a team that values your growth and success, apply today!

Garrets International-Manila is looking for a Service Delivery Team Leader who will be responsible for the day-to-day supervision of the Vessel Account Managers and Stock Analysts within their respective Service Delivery Teams to ensure that all internal and external KPIs are met. Working closely with the Operations Manager and Stock Analyst Manager to ensure issues are resolved as they arrive. Supporting their respective team on the development plan, appraisal, and follow-up on goals. Attending customer meetings when required.

What you'll be doing:

• Responsible for meeting our high standard of Service, while delivering on Victualling Rates on their respective fleets
• Day-to-day management of VAM and SAT
• Facilitating Monthly Unified VR action plans on the fleet level
• Review of KPI actuals versus target and deriving performance improvement opportunities
• Analysis of Management Information to manage performance, identify trends, and tackle any deteriorating metrics
• Continuously develops, reviews, and implements Standard Operating Procedures to maintain operational efficiency and effectiveness – applying Business Process Management guidelines and recommendations.
• Motivates the team to provide excellent service and achieve business results by coaching and managing their performance
• Delivering key initiatives as directed
• Providing support and constructive challenge to VAM and SAT to support their development
• Act as a champion of the customer experience
• Set an example to the team of the ‘Right First Time’ ethos
• Dealing with escalations from customers or other departments

What we're looking for:

• Strong proven leadership, problem-solving, communication, and interpersonal skills
• Self-motivated, service-oriented, and result-oriented, able to work under pressure
• Able to cope in a fast-paced and dynamic environment and with different cultural backgrounds
• Capability of working effectively with stakeholders across the organization  
• Experience in supporting and driving change
• Fluent in English, spoken and written
• MS office to intermediate level
• Knowledge of ERP system AX2012 is an advantage, but not a requirement

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: On-site

GIG is revolutionizing user acquisition by gamifying engagement through “quests” that drive measurable outcomes for our partners. With a growing platform of millions of users, we enable brands to cut acquisition costs, eliminate wasted ad spend, and deliver tangible rewards that enhance user loyalty and brand impact. We work with global leaders across telco, gaming, technology, and more to create impactful campaigns that resonate with their target audiences.

As a Customer Success Manager, you will play a pivotal role in ensuring our partners achieve their goals through the GIG platform. You’ll work closely with partners to design, execute, and optimize their campaigns while building long-term relationships that drive mutual success.

Key Responsibilities:

• Partner Onboarding: Develop, refine and guide partners through the onboarding process, including quest design, tech integrations, and campaign setup.
• Campaign Management: Collaborate with partners to align quests with their objectives, ensuring smooth execution and high engagement rates.
• Performance Analysis: Monitor campaign performance, provide actionable insights, and recommend strategies to improve user acquisition, engagement, and ROI.
• Customer Advocacy: Act as the voice of the customer within GIG, advocating for features, improvements, and support tailored to partner needs.
• Retention & Expansion: Foster strong relationships with partners to ensure retention and identify opportunities for expanding engagement.
• Cross-Functional Collaboration: Work with sales, product, and tech teams to address partner needs and resolve issues efficiently.

• Experience: 3-5 years in customer success, account management, or related roles, preferably within SaaS, gaming, or marketing platforms.
• Technical Skills: Familiarity with tech integrations, APIs, and campaign performance tools is a plus .
• Analytical Skills: Strong ability to interpret data and translate insights into actionable recommendations.
• Communication: Exceptional written and verbal communication skills; adept at managing relationships with stakeholders of varying seniority.
• Problem-Solving: Proactive and creative in addressing challenges and optimizing partner outcomes.
• Cultural Awareness: Familiarity with the Philippine market or similar high-growth regions is advantageous.

• A chance to work at the cutting edge of user acquisition and engagement.
• Opportunities for professional growth in a dynamic, high-impact environment.
• Competitive compensation and benefits, with a focus on rewarding performance.
• A collaborative and supportive team culture.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Experience with high volume batch transmission systems is beneficial.

• Fast learning ability and good team work spirit

• Excellent Analytical and trouble shooting skills

What You Will Bring:

• Must have skills/tools/experience  - File/data transmission of any tool and Server Administration

• Nice to have skills/tools/experience – MoveIt automation and transfer administration experience. Understanding of ITIL discipline is a plus.

• Must be willing to work mostly on night shifts (10:00pm to 7:00am with weekday off. Friday / Saturday or Sunday / Monday off)

• Must be willing to work on hybrid setup (Twice a week onsite). Office location is at Ecoplaza Building, Magallanes, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass