Total 3 Senior Executive failure analysis engineer job vacancies in Calapan, MIMAROPA (Region IV-B)

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for the best Senior Support Engineer in the Philippines who will work directly for one of our US based partner MSPs. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

Duties

• Providing remote and phone based support to customers of our US-based partner MSP
• Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
• Delivering the support of Terminal Services, VMware, Hyper-V and Citrix-based cloud infrastructure
• Performing a wide variety of Level 1-3 support functions across many technologies
• Occasional project team work to deploy solutions for customers
• Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
• Performing a wide variety of senior support across many technologies
• Working with highly experienced solutions experts to maintain best practice environments
• Document and log all actions into ticketing system

Requirements

Please note: To be successful in this role, you will need to be able to demonstrate a independent approach to the way you resolve technical issues. We are seeking someone who has the confidence to try new things and risk failure in this role. We will be asking you questions about what you would do in a situation where you need to make independent decisions.

• Extensive experience working with VMWare & Hyper-V is REQUIRED
• A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Sophos UTM preferred)
• Experience using ticketing systems and customer service principles
• Excellent spoken and written communication skills in English (Mandatory)
• Extensive experience with Windows Server 2012 R2 and above
• Extensive knowledge in Azure AD/GPO/DNS/DHCP
• Exchange On-prem, Hybrid and Office 365
• Experience working with VMWare & Hyper-V
• iDRAC/iLO
• O365 and AD Administration
• SAN/Storage
• Extensive experience with backup technologies (Veeam, Datto and StorageCraft preferred)
• Excellent complex-problem diagnosis technique
• Email Security Gateway/Anti Spam

Qualifications:

• Can work full-time in the office
• At least 5 years of extensive experience doing Senior Support Role
• Worked in Managed services, outsourcing or professional services environment is a plus
• Calm under pressure
• Comfortable on strictly following checklist and process 
• Willing to work any shifts - preferably night/afternoon
• Strong attention to details (this role is very focused on compliance)
• Strong written and verbal communication skills
• Willing to work in our Ortigas Office

Office Address: 

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa 

Employee perks:

• ‘Never Stop Growing’ is deeply embedded in our DNA - there will be an intensive training boot camp during onboarding, including training in key technical skills.
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• 25 days paid days leave annually
• Employee Referral Program (Php 20,000)* 
• Social events, End of Financial Year and Christmas

Octal Philippines Inc. is looking for a Senior Software Engineer to join our dynamic and innovative engineering team. In this role, you will be responsible for designing, developing, and maintaining high-quality software solutions that meet our clients’ needs. You will collaborate with cross-functional teams to deliver impactful products and contribute to the overall architecture and technical direction of our projects.

• 5+ years of technical leadership experience, with a proven track record of leading successful engineering teams.
• Proficiency in Python and strong experience with Golang. Deep understanding of building and maintaining integrations.
• Stellar communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Experience in hiring, coaching, and mentoring engineers, with a passion for helping others grow and succeed.
• Strong proficiency in AWS, with experience designing and maintaining cloud infrastructure.
• Ability to interface effectively with cross-functional teams, fostering a collaborative and aligned engineering culture.

• Need strong programming background using either Java or Javascript/Typescript.
• With wide exposure to designing, developing, and maintaining automated test scripts using standard automation tools and frameworks, preferably Playwright and Selenium
• Playwright: A minimum of 2 years of experience in Playwright is required (manual testing experience is acceptable for the rest)
• Selenium: At least 4 years of experience is necessary if the candidate does not have Playwright experience
• Expert with Software QA standards like creating test scenarios in BDD, triaging issues and bugs and how to properly raise them, organize and document important processes and workflows for the project and the team, and able to plan and execute different testing cycles like functional, end-to-end, integration, regression.
• CI/CD: A minimum of 2 years of experience is required. Has a good understanding of CICD implementation with respect to test automation, i.e. how to build, execute, and analyze automation server jobs and pipelines. Having experience setting up jobs and pipelines for the CICD implementation is a plus.
• API Testing: At least 2 years of experience is required. Needs to have background in executing and automating API tests, and helps with the setup of configurations (authentication of API calls, build requests, POC on exposed APIs that can be used) before testing.
• Needs significant exposure to agile software development, how to manage tasks within sprints and knows what to expect in dealing with the agile mindset.