Total 789 financial analyst job vacancies in The Philippines

What we expect of you, day to day

In this role you will be primarily responsible for assisting implementation and ongoing monitoring of adherence with compliance controls associated with the regulatory compliance obligations of Visa Payment Limited. Primary focus is on (but not limited to) Payment Services Regulations, Wire Transfer Regulations, Bribery Act, Criminal Finances Act and their application.

• Testing controls that are being performed by wider business first line teams as well as compliance teams.

• Assisting with enhancing First Line of Defense (FLOD) and Monitoring Frameworks to ensure compliance with regulatory requirements.

• Monitoring that risks are being adequately managed.

• Monitoring performance and consistencies across the function and feeding back to the Regulatory Compliance Director and/or Senior Manager.

• Acting as a catalyst for change and improvement in testing.

• Supporting on regulatory compliance reporting.

• Contributing to design, implementation, and on-going reviews (as necessary) of regulatory compliance.

• Contributing to the creation of new monitoring processes, process maps and documenting new procedures where necessary.

• Assisting with formulation of management information and regular reporting, including but not limited to, local dashboard and metric reporting on compliance findings and progress with projects.

• Contributing to the continuous promotion of a strong culture of compliance, including assisting with  delivery of any necessary training and communications.

• Contributing towards the ongoing development  of effective relationships between all relevant Visa Payments teams and their relevant counterparts within the wider Visa organization

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In this role you will be primarily responsible for supporting the Regulatory Compliance function with implementation and ongoing monitoring of compliance controls associated with the regulatory compliance obligations of Visa Payments Limited.

• Assisting the business and Regulatory Compliance function in the continuous monitoring of our First Line of Defense (FLOD) controls and Monitoring Framework to ensure ongoing compliance with regulatory requirements.

• Ongoing monitoring, of second line of defense (SLOD) controls.

• Assisting with ongoing internal projects.

• Supporting the Regulatory Compliance function with obtaining information to support internal audits and regulatory requests

• Contributing to design, implementation and on-going reviews (as necessary) of the approach and  framework of the regulatory compliance team.

• Supporting the Regulatory Compliance function as required on projects and any other ad hoc regulatory compliance projects.

• Supporting  the function’s regulatory incident management framework.

• Assisting with  the compliance function regulatory training obligations.

• Contributing to regulatory  horizon scanning, including but not limited to consideration of potential business impact, proposed regulatory changes, system & control assessments in line with upcoming changes.

• Ability to construct regular reporting, such as metrics and dashboards.

• Supporting the promotion  and embedding a culture of compliance, including providing input to any relevant training materials to be distributed across Visa Payments Limited.

• Collaborate with relevant stakeholders with regulatory compliance matters.

•  Proactively evaluate current processes and identify any weaknesses.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Accurate and timely turnaround on all payables for various entities  
• Actively monitor AP mailboxes for incoming invoices and vendor statements  
• Code invoices using complex GL, cost center and intercompany allocations 
• Assist with projects that entail problem solving, analysis and reconciliation 
• Provide excellent customer service to internal and external customers  
• Meet various deliverables for monthly and quarterly financial close   
• Collaborate with the AP team for best practices and process improvement 

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The  Finance Analyst is responsible for delivering value to a dynamic and growth trajectory-based service business while delivering financial analysis and commentary to optimize business performance. This role involves a combination of strategic thinking, data analysis, and collaboration across different departments.

JOB DESCRIPTION:

• Monitor day-to-day spending and assess adherence to budgetary guidelines

• Analyze and control costs to optimize resource allocation and improve overall financial efficiency

• Assist in the implementation of budgetary controls and expense management policies

• Assist in financial planning processes related to planning, budgeting, forecasting, and customer profitability

• Collaborate with different departments to develop realistic and achievable expense budgets

• Assist in the preparation of yearly budget exercise and periodic update of financial forecasts

• Assist in monthly preparation of financial outlook with variance analysis to compare actual against budgeted

• Perform various business case analyses, as needed

• Perform periodic review of compliance with debt covenants

• Initiate, coordinate, and monitor improvements in financial processes, ensuring adherence to the highest standards and best practices

• Collaborate with cross-functional teams to gather accurate data information and implement cross-functional initiatives

• Other ad hoc functions or initiatives

QUALIFICATIONS:

• Bachelor's degree in a related field or equivalent experience.

• 3-4  years experience in Finance or equivalent practical experience with a focus on expense management and financial analysis

• Advanced excel skills (lookup & reference formulas, modeling, etc. Ability to quickly pull/consolidate data)

• Strong analytical and quantitative skills to interpret data

• Excellent communication and interpersonal skills with the ability to articulate financial concepts to non-finance business partners in a clear and concise manner, at all levels of the organization

• Ability to manage multiple tasks/projects and prioritize in a dynamic environment, to successful completion, and work within tight deadlines

• Provide ad hoc analytical support, responding to various requests from different departments, and perform special projects, as needed

• Ability to work independently and as part of a team.

• Strong project management skills to implement cross-functional initiatives

• Possesses an exceptional eye for detail and process improvement

• Ability to work under pressure.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Quality Analyst for High Velocity Sales Team
Manila, Philippines

OVERVIEW

Quality Analyst manage and implement a company’s quality assurance and control systems to ensure proper execution of products and client satisfaction every time. People in this role are committed to ensuring the sales associates are executing their jobs on the phone flawlessly whenever possible

RESPONSIBILITIES
•    Direct audit activities 
•    Conduct same call observation and frequently evaluate effectiveness of the Business Development Representatives
•    Works in partnership with the Business Development Sales Manager to ensure that all associates are meeting call quality standards
•    Track trends and make recommendations for refresher and/ or up- training to the training and operations team
•    Establish priorities and ensure maximum usage of assigned resources
•    Implement, support, and manage practices for assuring that quality and processes are adhere to standards and internal quality audits
•    Coordinate control plans and action plans to achieve expected results
•    Lead, mentor, and develop sales associate to promote quality awareness and implement quality programs and initiatives
•    Facilitate or lead quality training on quality management tools
•    Ensure that the sales associates are updated regarding new products, processes, and services launched by the company
•    Ensures effective monitoring and evaluation of the sales associates on a regular basis
•    Device systems or matrix to identify opportunities areas of sales associates and ensure proper feedback via Quality emails, instant feedback, counseling, short coaching,
•    Strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed
•    Conduct calibration sessions between the sales managers
•    Develop reports showing inspection and audit performance and improvement opportunities including daily quality score report, performance improvement initiative reports and monthly quality report
•    Develop new ideas to improve overall quality in the process
•    Conduct meetings regularly with inspection and audit team to help consistency in teamwork.
•    Involve in team driven actions to help improvements
•    Runs and analyzes reports and ensues that all reports are accurate and reliable
•    Assumes and performs other duties and responsibilities not specifically outlined here in
•    Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
QUALIFICATIONS
•    Bachelor’s Degree preferred
•    2-3 years working experience in the related field in a BPO setting
•    Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
•    Accuracy and attention to detail
•    Teamworking skills
•    Results driven 
•    Highly organized 
•    Focus on great internal and external customer service 
•    Ability to manage multiple projects in multiple functional areas simultaneously 
•    Flexibility and adaptability to adjust to changing project needs in evolving situations
•    Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
•    Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•    Excellent professional communication skills required, both verbal and written
•    Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
•    Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
•    Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
•    Must demonstrate excellent interpersonal skills and a strong customer service acumen
•    Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
•    Required to interact effectively and efficiently with all levels of employees
•    Flexibility for overtime

Join the A-Team and experience the A-Life!

The Junior Finance Analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile accounts receivable (AR) and cash receipt transactions in the AR subsidiary ledger/system with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the Australia Finance team.

• Input, record, process, reconcille, maintain cash receipts and premium receivable 
• Execute daily finance operational activity and document management • Work closely with Finance & underwriting operations department in respect of identifying receipts
• Perform allocation or application of cash receipts to written premium
• Analyse, identify and document inconsistencies with booked premium transactions
• Liaise with internal underwriting operations and external brokers to obtain required information
• Analyse, review and allocate items of unallocated cash resolved by underwriting operations team
• Assist in quarter close process and annual audit
• Perform financial analysis, reconciliation and generate key reports
• Assist in preparation of aged debt report

AECOM is seeking a Cybersecurity Risk Analyst to be based in Manila, Philippines.

​​The role is responsible for ensuring that the organization's cybersecurity program aligns with industry best practices, regulatory requirements, and internal policies. The role assesses and works through cyber risks, policy implementation, and assists in operating the cybersecurity exceptions and compliance management processes​ 

Cyber Governance: 

• Assist in maintaining cybersecurity governance frameworks, policies, and standards. 

• Execute and follow/track tasks in a GRC (Governance, Risk & Compliance) platform. 

• Ensure alignment of cybersecurity strategies with business objectives, regulatory requirements, and industry best practices. 

• Establish and maintain effective communication channels with stakeholders to promote cybersecurity governance awareness and compliance. 

Policy Lifecycle Management: 

• Assist with executing end-to-end policy lifecycle management process, including policy development, review, approval, and dissemination 

• Collaborate with cross-functional teams to identify policy needs, review existing policies, and ensure policy effectiveness and adherence 

• Monitor regulatory changes and industry trends to keep policies up-to-date and aligned with emerging cybersecurity risks and standards 

General Risk Management: 

• Conduct risk assessment exercises to identify and prioritize cyber risks. 

• Work with key stakeholders such as Enterprise Risk Management, IT Infrastructure & Operations, Internal Audit, Legal, HR, and Supply Chain groups to communicate and manage Cybersecurity requirements and provide guidance around remediation or risk acceptance. 

• Provide guidance to IT, Business, and Functional teams on controls/security/risk management/compliance issues; ensure that project plans/technology initiatives are compliant with the support of a team lead or senior members of the team. 

• Communicate and execute risk mitigation strategies and action plans, working closely with relevant teams to implement controls and countermeasures. 

• Monitor and report on key risk indicators, track risk treatment plans, and provide recommendations for risk reduction and mitigation. 

Cybersecurity Exceptions Management: 

• Assist with the process of handling cybersecurity exceptions and deviations from established policies or controls. 

• Evaluate exception requests, conduct risk assessments, and provide guidance on risk acceptance or mitigation measures with the support of a team lead or senior members of the team. 

• Ensure exceptions are properly documented, tracked, and reported to relevant stakeholders. 

The Customer Account Analyst is responsible for ensuring accurate recording, analyzing, reporting, and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customer's account from day one (1) account set-up to the ordering payment cycle.

• Ensures timely collection of accounts receivables.
• Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
• Evaluates customer requirements to minimize hold orders and recommends necessary moves.
• Reviews and reconciles customers' account ledgers.
• Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
• Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
• Prepares collection letters for delinquent accounts.
• Generates and mails monthly Statement of Account to customers.
• Attends to AR related queries and complaints from customers, TBMs and RSMs.
• Prepares and submits the Monthly Sales Summary Report.
• Prepares and submits the Monthly Summary of Price Adjustments and other deductions.
• Monitors collection of withholding tax certificates
• Prints and files Debit Notes and Credit Notes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.
• Identify and resolve discrepancies, issues, and disputes timely and within established policies and procedures.
• Monitor accounts receivable reports and update payment / remittance status information.
• Reconcile accounts receivable against payment and against customers’ accounts payable records.
• Review customer aging data to identify and select delinquent accounts for collection.
• Provide second tier support and research & review complex matters with customers.
• Minimize bad debt risk and maximize accounts receivable collections.
• Prepare weekly Collections Reports, track progress, and provide clarification in management reports.
• Work closely and coordinate with internal and external functional teams/ department functions such as Sales operations, AR maintenance, Legal, RMA, IT, Buyer, Client support, etc.
• Prepare and send customer statements/billings, invoices, etc.
• Provide collections input in Weekly Cash Forecast file in accordance with customer’s payment commitment or payment trend/behavior.
• Manage files, records, transactions, and other office procedures and maintain audit trail.
• Assist with key periodic (month end close, quarter close, yearend etc.) business activities.
• Interface with business partners with regards to process changes, upgrades, and enhancements
• Ensure targets, measurements and service levels are met.
• Supports Quarterly Revenue Recognition Test

The creation of Asset Owner Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

Responsibilities

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPI and Yield on Cost) before and after release to the client
• Provision of initial insights to clients
• Production of the CIO reporting based on pre-agreed formats
• Preparation and review of investment parameters reporting
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Resolution of performance-related queries and the main point of contact for clients from a performance analysis perspective
• Implementation of change requests, including project work in new client onboardings
• Design and review of dashboards to meet client requirements and new business objectives
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

The Actuarial Analyst provides Reserving and Pricing support as part of the UK General Insurance Actuarial team.  The candidate will process, validate and interpret data to statistically model and determine results for the business. The candidate will be required to develop, maintain and update reports and communicate results into the Senior members of the Actuarial team.

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position : Marketing Analyst

Working Hours : M-F, Central Time Zone (CT), with flexible overlap

Holidays : PH Holidays

About the Company:

Relay Insights helps business-to-business (B2B), Software-as-a-Service (SaaS) companies grow their digital marketing programs. We also advise companies on marketing organization development and participate in hiring and onboarding new employees. We seek to develop long-term partnerships with companies and become extensions of their marketing teams.

Ideal Candidate Profile

Relay Insights is seeking a professional who has experience with business-to-business (B2B) marketing (and relevant examples to share). We are also looking for a “numbers” person–someone who enjoys working in spreadsheets and analyzing marketing data. We are not looking for a professional focused on design, video animation, ad creation, and so on. The following responsibilities and qualifications provide more detail about the day-to-day activities we need support with.

Responsibilities:

• Download and organize website and marketing metrics, such as visitors, conversions, etc.
• Research software market information and trends, such as market size, vendors, and more.
• Evaluate organic and paid search opportunities based on search volume, competition, etc.
• Collect and organize client customer data, such as firmographics, testimonials, etc.
• Help create ad hoc analyses related to website and content analytics

• Ability to quickly learn information organizing techniques (with professional examples as proof)
• Very strong Microsoft Excel / Google Sheets knowledge (e.g. lookups, formulas, etc.)
• High attention to detail and accuracy (>90% of work is complete and doesn’t require edits)
• Inclination towards critical thinking–can determine next steps without instruction
• Self-driven and bias towards action and results
• Knowledge in Project Management tools like ASANA (nice to have)

Tools to Use:

• Google Docs, Google Sheets and Microsoft Excel
• Google Analytics and Google Search Console
• Keywordtool.io
• Ahrefs
• Asana

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn as much as 23K + generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their career and committed to providing exceptional customer service.

ABOUT THE ROLE

The Client Service Administrator will go through a paid training program when one starts. You will be working with financial advisers in Australia to provide back-office administration and professional support by playing an instrumental role in helping people achieve their financial goals.

RESPONSIBILITIES

• Ensure client data is accurately recorded in all business systems according to agreed processes (CRM Management)
• Accurate and timely preparation of various reports.
• Prepare client communication.
• Ensure applications and other client documentation is completed and lodged according to business processes.
• Liaise with financial institutions (i.e., banks, fund managers or insurance providers etc.)
• Provide back-office administration and support.

Your application will be processed through 5 ELK.

• Bachelor’s Degree in Accounting, Accounting Management, Accounting Technology, Commerce, Business Administration
• Less than a year experience is considered.
• Willingness to undergo 4 weeks of Paid Training
• Intermediate to Advanced knowledge of the Microsoft suite
• Excellent verbal and written English communication skills
• Good with numbers and analytical
• Highly organized with strong attention to detail
• Knowledge of the financial services, banking or accounting would be advantageous

Our Client benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

• Do you want to work with some of Australia's best financial planning businesses?
• Embark on a fulfilling and engaging career.
• Earn as much as 23K + generous benefits + personalized learning and development.

This is a dayshift, full-time role with weekends off.

ABOUT BSA

We are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace, we are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

ABOUT THE CLIENT

5 ELK creates an awesome working environment for people who are serious about their career and committed to providing exceptional customer service.

ABOUT THE ROLE

The Client Service Administrator will go through a paid training program when one starts. You will be working with financial advisers in Australia to provide back-office administration and professional support by playing an instrumental role in helping people achieve their financial goals.

RESPONSIBILITIES

• Ensure client data is accurately recorded in all business systems according to agreed processes (CRM Management)
• Accurate and timely preparation of various reports.
• Prepare client communication.
• Ensure applications and other client documentation is completed and lodged according to business processes.
• Liaise with financial institutions (i.e., banks, fund managers or insurance providers etc.)
• Provide back-office administration and support.

Your application will be processed through 5 ELK.

• Bachelor’s Degree in Accounting, Accounting Management, Accounting Technology, Commerce, Business Administration
• Less than a year experience is considered.
• Willingness to undergo 4 weeks of Paid Training
• Intermediate to Advanced knowledge of the Microsoft suite
• Excellent verbal and written English communication skills
• Good with numbers and analytical
• Highly organized with strong attention to detail
• Knowledge of the financial services, banking or accounting would be advantageous

Our Client benefits:

• Fixed Dayshift Schedule and Weekends Off
• Australian Holidays off and get to enjoy Christmas and New Year
• Competitive Compensation Package
• HMO with 200k benefits, plus 1 dependent when you start
• Monthly Awards and other Incentives
• Company Events and Employee Wellness Programs
• Personalised learning and development program
• Coaching and mentoring by qualified and experienced professionals
• Modern fit-out and workstation

Our company is developing an innovative hardware that plays a crucial role in safeguarding communities from potential disasters related to electricity distribution, such as prolonged power outages, wildfires, and dangerous incidents involving the public. By utilizing advanced sensors, our technology promptly detects and locates grid disturbances, enabling rapid response to prevent or mitigate their impact. Join us in our mission to enhance safety and reliability for communities worldwide, protecting against catastrophic events before they occur.

We’re currently looking for a Junior Data Analyst to help us identify, analyze, and interpret trends from the data collected by our fleet of devices around the clock.

WHY do we need you?

At a pivotal moment in our growth, we've successfully deployed our innovative power grid monitoring devices across several regions, marking a significant milestone in our mission to enhance the safety and efficiency of power distribution networks worldwide. With the ambition to ensure uninterrupted, round-the-clock monitoring of our expanding fleet, we're looking to establish operational hubs in various countries. This strategic expansion aims to leverage global talent and time zone coverage to enhance our operations team's capability to vigilantly monitor our fleet of devices around the clock.

As an early team member of our operational centers, you're not just joining a company; you're joining a critical mission. You will play a pivotal role in monitoring the power grid, acting as the first line of defense against power line faults that could lead to catastrophic wildfires. Your efforts in real-time data analysis, anomaly detection, and critical event escalation will directly contribute to preventing potential disasters, ensuring fleet reliability, and safeguarding communities.

Responsibilities

This is what you’ll be doing:

• Monitor real-time data streams from the fleet and document anomalies or issues.
• Investigate and analyze real-time data streams for potential faults, following the established processes to triage and escalate critical events.
• Create real-time and daily reports for different faults observed

Requirements:

• BA in Data Science, Physics or Engineering
• Proficient in English
• Basic understanding of data analytics and anomaly detection
• A passion for working in a fast-paced environment
• Highly motivated, self-starting, and able to perform duties without supervision

Salary Range

Annual Salary (in USD): $12,000- $18,000

Application

Although we do not require candidates to submit a cover letter, candidates who wish to have their application stand out are invited to write a cover letter outlining one or all of the following things in bullet-point format:

• Why you are interested in joining Gridware
• What skills make you the perfect candidate for this role

About Gridware

We provide a full-stack (hardware + firmware + software) solution for real-time monitoring of the power distribution grid. Our low-cost hardware platforms are deployed to power poles, where they

• detect and predict faults that lead to wildfire ignition or outages
• expedite repairs during power outages

Gridware’s technology is designed to unlock essential values for other adjacent verticals. Our unique positioning allows us to solve some of the world’s most burning challenges - from helping policy makers make data-driven infrastructure decisions to helping farmers overcome micro-climate challenges. While others turn a blind eye to these aged and highly-regulated industries, we at Gridware believe it’s our duty to find win-for-all scenarios that lead to a prosperous future for coming generations.

Gridware is an equal opportunity employer. We want applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for a Support Analyst to assist our customers with technical problems when using our products and services.

Support Analyst responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Review, triage and respond to customer queries in a timely and accurate manner, via help desk tool or by email.
• Identify customer needs and help customer understand and use specific product features.
• Perform problem analysis, identify product malfunctions, and replicate user case scenarios by performing various tests.
• Create internal or external use documents and contribute to the growing knowledge-based articles.
• Make follow-up and collaborate in a cross-functional environment for cases that you own.
• Assist TAM’s (Technical Account Manager) on periodic calls with our customers.
• Maintain weekly Ad-hoc reports and other customer service analytics.
• Gather customer feedback and share to our Customer Success, Engineering and Product Teams.
• Ensure that SLAs are strictly followed, and solutions are delivered on time.
• Proactive in resolving issues and can make informed decisions.

• 2-5 years of experience as a Support Analyst or any product specific supporting role.
• Preferably a graduate in BSc in Information Technology or relevant diploma.
• Experience in SQL or Postgress is preferred.
• Experience in using JIRA, Confluence, or other related remote support tools.
• Knowledge in Groovy Scripts is a plus.
• Knowledge in ERPs or related technologies is a plus.
• Knowledge in Eclipse is a plus.
• Has strong analytical and critical thinking skills.
• Can easily understand complex technological cases and break them down.
• Excellent communication skills and can effectively translate information to technical and non-technical people.
• Ability to handle escalations and difficult customers.
• Time management and multi-tasking abilities.
• And must be willing to work on shifting schedules or within UK hours, to support customers across different time-zones.

• Work from anywhere within PH - we are a fully remote company.
• Flexible PTO - We offer 18 days of paid holiday per year + PH Public Holidays.
• Connect and socialize with the team during our company socials and off-site events.
• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
• Work with a diverse, international team.
• Tons of amazing career opportunities in a fast-growing in-demand industr

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

JOB TITLE: Operations Analyst

WORKING HOURS: Monday - Friday, EST

SALARY RANGE: 900 to 1500 USD/ month (Depending on the interview result and the client's approval)

Tasks:

• Develop standard operating procedures for core functions of our business
• Support execution of community events - including forums, experiences, and digital workshops
• Assist the CEO in analysis and document preparation
• Scheduling meetings and calendars
• Other tasks that may be needed

• TOOLS: GSuite, any scheduling tools (calendly for ex.)
• NICE TO HAVE: Mailchimp
• REQUIRED EXPERIENCE: Atleast a couple of years of actual business operations experience
• REQUIRED SKILL SET: Managing and scheduling with executives experience

Our Client is a New York-based specialty finance company that serves corporate America. It provides alternative, structured financing to companies. Its leadership team is comprised of insurance, investment, and legal veterans with extensive experience in their respective disciplines.

Responsibilities

▪ Assisting in the origination and execution of specialty lending transactions for domestic, foreign, public, and private entities
▪ Performing comprehensive financial, actuarial, and mathematical modeling and analysis
▪ Participating in and completing a thorough due diligence process on customer financial, business, and actuarial profiles, including, a thorough evaluation of key transaction risk factors
▪ Assisting in the write-up of internal financing memoranda
▪ Managing and executing tasks encompassing valuation, accounting, and other technical issues with regard to transactions
▪ Monitoring, analyzing, and reporting on the financial evolution of each portfolio company and on the overall lending book
▪ Assisting in various other tasks related to transactions, investor relations, and fundraising

▪ Educated to an undergraduate degree level or higher in a related field
▪ Excellent corporate finance, accounting, and financial modeling skills
▪ Proven full-time work experience in a related field (minimum 3 years)
▪ Insurance experience is a plus and Experience with Small Business Enterprise Loans is preferred

▪ Able to produce client-ready written materials and present these in a measured clear and articulate way
▪ Results-oriented individual with excellent organizational, planning, and project management skills
▪ Proactive and flexible personality, able to work and thrive in a dynamic environment
▪ Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• FIXED WEEKEND OFF
• FIXED SCHEDULE
• HYBRID WORK SETUP

What we expect of you, day to day.  

• Develop an understanding of Visa Payments business operations and payment processes 

• Review patterns of unusual activity, provide thorough and evidential rationales, escalating and following reporting procedures accordingly 

• Liaise with clients to obtain supporting information to understand payment trends/unusual activity  

• Support the resolution of risk and compliance issues, queries and concerns, raised both internally and externally. 

• Work alongside the Diligence team to understand new clients, the risks and effective monitoring controls.  

• Undertake assigned Compliance project work ad-hoc (e.g. Data Protection, Fraud) 

• Identify and internally escalate actual or suspected financial crime incidents 

• Keep up to date with compliance legislation and regulations 

And assist

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy. 

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path. 

• Ensuring the compliance risk control framework remains aligned with external legislation. 

• Conducting and/or overseeing compliance monitoring reviews and audits. 

• Promoting and providing advice on best compliance practice within critical business areas.  

• Exemplifying the company values and promoting them in all areas of the role, within and without the function. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assess and respond to Compliance related transaction queries from our Network Partners and Beneficiary banks

• Ensure responses are sent in a timely manner in line with our internal SLAs and deadlines set by the Banks.

• Identify any reoccurring issues raised by the bank, and effectively resolve any problems resulting in the reduction of Bank requests.

• Engage with clients to understand customer activity following alerts or requests from bank partners Identify and internally escalate actual or suspected financial crime incidents

• Understand automated transaction monitoring tools, applying rules to enhance their effectiveness

• Identify, investigate anomalous transaction patterns 

• Identify, investigate, actual or suspected financial crime incidents

• Assist the Senior Compliance Managers with analysis of current and future monitoring requirements as required

And assist

• The risk-assessment of proposed markets, products and counterparties (clients and partners)

• Collation, assessment and recording of counterparty due diligence

• Other compliance officers with monitoring reviews and audits

• Other compliance officers with detailed resolution work re compliance issues, queries and concerns raised both internally and externally as directed by the Nominated Officer By committing to learning relevant compliance legislation and regulation 

• Ad-hoc compliance project work (e.g. Data Protection, Fraud)

• Develop an understanding of operations, payment processes and I.T (the Product)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assess and respond to Compliance related transaction queries from our Network Partners and Beneficiary banks

• Ensure responses are sent in a timely manner in line with our internal SLAs and deadlines set by the Banks.

• Identify any reoccurring issues raised by the bank, and effectively resolve any problems resulting in the reduction of Bank requests.

• Engage with clients to understand customer activity following alerts or requests from bank partners Identify and internally escalate actual or suspected financial crime incidents

• Identify, investigate anomalous transaction patterns 

• Identify, investigate, actual or suspected financial crime incidents

And assist on

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

• Ensuring the compliance risk control framework remains aligned with external legislation.

• Conducting and/or overseeing compliance monitoring reviews and audits.

• Promoting and providing advice on best compliance practice within critical business areas. 

• Exemplifying the company values and promoting them in all areas of the role, within and without the function.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Support the deployment & sustainment of initiatives with data collection, analysis,
summary, recommendations monitoring and reporting that will help to drive repeatable problem solving and leadership routines

• Develop reporting and analysis tools to support Leaders and Teams to sustain continuous improvement in their area including their own management practices and routines.
• Possess good understanding of analytics tools (PowerBI, Alteryx, Excel, PowerPoint etc.) to drive historical data trends, volume analysis, visual representations of the KPIs
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Help in the Development and implementation of databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Locate and define new process improvement opportunities

Support the deployment & sustainment of initiatives with data collection, analysis,
summary, recommendations monitoring and reporting that will help to drive repeatable problem solving and leadership routines

3-5 years of experience using data mining to extract information from data sets and identify
correlations and patterns

• Experience in organizing and transforming information into comprehensible structures
• Ability to leverage data to predict trends in the customer base and the consumer population as a whole
• Technical expertise regarding data models, database design development and data mining
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Comfortable using tools and techniques to visualize data in easy-to-understand formats, such as diagrams and graphs
• Prepare reports and present to management
• Identify and recommend new ways to add efficiency by streamlining business processes
• Monitor data quality and remove corrupt data
• Communicate with stakeholders to understand data content and business requirements
• PowerBI, Database Management (SQL, Access, Cloudera), Alteryx, Python or equivalent Analytics Program, Microsoft excel, Lean Six Sigma

This is an individual contributor role responsible for solving moderate to complex problems and taking a broad perspective to identify solutions for new Visa digital initiatives. This role serves as a technical/functional specialist in the digital space which requires strong execution and analytical skills and works independently with guidance only in the most complex situations.

Responsibilities

• Provide implementation project management support to Visa marketing campaign clients and ensure customer expectations are exceeded.
• Coordinate with internal partners to analyze and understand program set up requirements and manage new configurations and maintenance requests.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors and internal partners.
• Represent client system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality or efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.