Total 5 Director/C-Level front desk officer job vacancies in quezon city metro manila

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate IT Service Desk. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations. This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.

• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.

• Omni-channel experience-Providing seamless support across multiple communication channels.

• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.

• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.

• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.

• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities

Transformational Leadership: Inspire, motivate, and guide the service desk team to achieve their full potential while fostering a culture of continuous improvement and excellence.

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.

• Monitor and evaluate team performance, providing feedback and coaching for improvement.

• Ensure service level targets are met and address all service-level complaints.

• Apply creative thinking to drive automation goals and align with technology strategy.

• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.

• Build strong relationships with leaders and stakeholders to command their attention.

• Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.

• Develop and execute a strategic plan for the service desk, aligned with organizational goals.

• Collaborate with cross-functional teams for continuous improvement initiatives.

• Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.

• Stay updated with industry trends and emerging technologies.

•  Support the adoption of new technologies and tools.

•  Ensure information security and risk management are embedded within the culture.

•  Direct the secure operation and maintenance of corporate computing and networking infrastructure.

•  Provide subject matter expertise and manage external and internal collaboration projects.

•  Ensure change management best practices are followed for organizational initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Oversee the development and execution of the company's technology strategy
• Develop and implement IT governance frameworks, policies and standards
• Lead and manage a team of IT professionals
• Ensure the smooth operation of all IT systems across the organization
• Develop and maintain cyber security and risk management protocols
• Provide leadership and strategic direction to the technology team
• Align technology investments with business objectives

• Bachelor's degree in Computer Science or a related field
• At least 1 year of relevant senior leadership IT experience role
• Strong expertise in cloud computing, SaaS, PaaS, and IaaS
• Familiarity with agile software development methodologies and DevOps practices
• Strong understanding of project management principles and best practices
• Excellent communication and leadership skills

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Job Title: Technical Lead/Chief Technology Officer

Salary Range: $2,500

Schedule: flexible, must be present in meetings

Job Summary:

We are actively seeking an experienced Technical Lead/Chief Technology Officer (CTO) to spearhead an exciting application development project. In this role, you will be responsible for overseeing the development and implementation of our software solutions, collaborating with cross-functional teams, and providing technical leadership. You will work closely with the management team to align our technology roadmap with the company's goals and objectives.

Responsibilities:

• Lead the development and implementation of our software solutions
• Provide technical leadership to the development team
• Collaborate with cross-functional teams to define and execute technology strategies
• Drive innovation and continuous improvement in our software development processes
• Ensure the scalability, security, and reliability of our software solutions
• Stay up-to-date with the latest industry trends and technologies
• Mentor and coach team members to foster professional growth
• Manage vendor relationships and evaluate technology solutions
• Contribute to the development of the company's technology roadmap
• Participate in strategic planning and decision-making processes

• In-depth understanding of how AI systems operate
• Minimum of 5 years hand-on experience
• Strong project management skills
• Extensive experience with software development and architecture
• Strong knowledge of programming languages and frameworks
• Experience with cloud computing and DevOps
• Excellent leadership and communication skills
• Ability to collaborate effectively with cross-functional teams
• Strong problem-solving and decision-making abilities

Holidays: PH/US Regular Holidays

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Chief Financial Officer

Work Hours: M-F; 9:00 AM-5:00 PM EST / 10:00 PM-6:00 AM PH Time

Salary: 2,000-3,000 USD per month

Duties and Responsibilities:

• Complete daily bank deposits and cash applications.
• Complete monthly bank reconciliations.
• Manage cash flow daily.
• Complete financial statement reviews on a monthly or quarterly basis.
• Complete year-end close-out.
• Create and maintain ongoing company budgets.
• Review proformas and urgent payment for vendors.
• Manage credit card payments in Paytrace and apply in QuickBooks.
• Maintain all project-related files on the company-wide shared drive.
• Other duties as required (e.g., data entry, maintaining various spreadsheets, etc.).
• Handle all AIA Billing.
• Handle 1099s, intercompany, cash flow analysis, and speak daily with ownership.

Accounts Receivable (AR)

• Spearhead all collections efforts and proactively reach out to customers when they are past due and keep notes of all ongoing conversations.
• AR aging report generation.
• Send past dues according to the AR aging report.
• Reconcile QuickBooks customers according to the Billing sheet.
• Deposit invoices in QuickBooks.
• Reconcile customer job with the payment.
• Response to payment request emails from vendors.

Accounts Payable (AP)

• Deposit checks.
• Enter vendor invoices in Bill.com.
• Put vendor invoices in the Project Management folder for approval.
• Review vendor invoices approved by Project Management and update the excel file for payment.
• Enter credit memos in Bill.com.
• Reconcile AP between QuickBooks and Bill.com and vendor statements.
• Resolve vendor issues and unreconciled accounts.
• Bill out CI billing in the Project Manager’s folder.
• Reconcile credit card accounts.
• Reconcile bank statements.
• Reconcile invoices vs. job profitability to ensure the right job allocation.
• Enter expenses invoices in Bill.com and mark them as paid.
• Save checks in the project folder.
• Process Accounts Payable invoices and W-9 verification for new vendors.
• Complete weekly Accounts Payable check run and monitor when invoices are due.

• A minimum of 5 years of experience as a CFO, with extensive experience in growth and middle-market companies.
• Proficient in using QuickBooks and has experience with various online banking portals.

• Background in distribution businesses, preferably with drop ship experience.
• Exceptional leadership abilities and experience in managing finance teams.
• Strong proficiency in financial modeling, forecasting, and cash flow analysis.
• Fluent in English, both written and spoken.
• A track record of success in strategic financial planning and execution.
• Bachelor’s degree in Accounting, Finance, or a related field; an MBA or CPA is highly preferred.
• Ability to operate at a high level of autonomy, demonstrating both strategic thinking and the capacity to lead day-to-day financial operations.

Position: Operations Manager/Chief Operations Officer (COO)

Pay Range: Up to $2000/month

About the Role:

We are currently on the hunt for a skilled, experienced, and dedicated Operations Manager/COO to oversee the daily operations of our e-commerce stores. The ideal candidate will possess a strong understanding of e-commerce dynamics along with skills in project management, supply chain, HR, and operations management.

Duties and Responsibilities:

• Oversee daily operational activities of our e-commerce stores.
• Organize and manage supply chain logistics to ensure products are supplied to meet business targets.
• Develop and implement operational policies and procedures to improve efficiency and effectiveness.
• Spearheaded the recruitment process of new team members, identified future hiring needs, and ensured team growth aligned with business objectives.
• Oversee human resource management, including staff training, performance evaluations, and promotions.
• Exercise advanced project management skills in planning, monitoring, and controlling different projects effectively.
• Lead process improvement initiatives to reduce operational costs and increase customer satisfaction.
• Collaborate with the executive team to develop strategies and set goals for growth.
• Monitor performance and report on metrics.
• Handle any crises or problems that might affect operations.

• Proven experience as Operations Manager, COO or in a similar role.
• Experience in ecommerce business operations.
• In-depth knowledge of HR functions (recruitment, training, evaluation) and supply chain procedures.
• Understanding of business functions such as HR, finance, and marketing.
• Exceptional project management and organizational skills.
• Strong problem-solving and decision-making skills.
• Excellent communication and leadership abilities.
• BSc/BA in Business Administration or relative field; MSc/MA will be a plus.