Total 45 Others/Any help desk specialist job vacancies in The Philippines

Video Specialist

Location: Manila, Philippines

Company: Elogio Asia is a leading distributor in the medical aesthetics industry specialising in cutting-edge laser technologies and injectable products.

Job Overview:

As a Video Specialist, you will be responsible for capturing high-quality videos for various marketing materials, e-commerce platforms, and promotional campaigns. Your role is crucial in presenting the company and those involved in the video (products and talents) in the most appealing and professional manner to attract customers and drive sales. As this role is part of the media team with APAC subsidiaries, travelling and working in a multi-cultural team is to be expected.

Key Responsibilities:

- Responsible for planning, filming, and editing videos & still images

- Participate/Lead storyboarding and shoot conceptualisation for a variety of projects including but not limited to Events Coverage, Promotional Video and Social Media Videos

- Create content for social media, corporate functions and other business needs.

- Utilise up-to-date knowledge of product trends and photography/imaging technology to enhance product video/photo presentation.

- Knowledge in AV to actively work with external vendors to synchronise livefeed during events

- Help out with events, meetings and functions as and when appropriate.

- Experience in graphic content creation is a plus.

- Additional ad-hoc tasks are provided by the company.

Requirements:

1. A general passion and interest in film and video editing

2. An aesthetic eye for digital media & medical aesthetic trends

3. Be able to do photo taking and video filming

4. Be proficient with operating video cameras, lighting, audio & other equipment to capture footage.

5. Proficient with Adobe Illustrator, Photoshop, Premiere Pro, or other graphic designing and video editing software

6. Familiar with managing digital channels such as Facebook & Instagram

7. Driven, hardworking and pro-active

8. Must be able to travel

9. Based in Makati Office

Interested applicants please include your portfolio and show reel in your application. Thank you.

Video Specialist

Location: Manila, Philippines

Company: Elogio Asia is a leading distributor in the medical aesthetics industry specialising in cutting-edge laser technologies and injectable products.

Job Overview:

As a Video Specialist, you will be responsible for capturing high-quality videos for various marketing materials, e-commerce platforms, and promotional campaigns. Your role is crucial in presenting the company and those involved in the video (products and talents) in the most appealing and professional manner to attract customers and drive sales. As this role is part of the media team with APAC subsidiaries, travelling and working in a multi-cultural team is to be expected.

Key Responsibilities:

- Responsible for planning, filming, and editing videos & still images

- Participate/Lead storyboarding and shoot conceptualisation for a variety of projects including but not limited to Events Coverage, Promotional Video and Social Media Videos

- Create content for social media, corporate functions and other business needs.

- Utilise up-to-date knowledge of product trends and photography/imaging technology to enhance product video/photo presentation.

- Knowledge in AV to actively work with external vendors to synchronise livefeed during events

- Help out with events, meetings and functions as and when appropriate.

- Experience in graphic content creation is a plus.

- Additional ad-hoc tasks are provided by the company.

Requirements:

1. A general passion and interest in film and video editing

2. An aesthetic eye for digital media & medical aesthetic trends

3. Be able to do photo taking and video filming

4. Be proficient with operating video cameras, lighting, audio & other equipment to capture footage.

5. Proficient with Adobe Illustrator, Photoshop, Premiere Pro, or other graphic designing and video editing software

6. Familiar with managing digital channels such as Facebook & Instagram

7. Driven, hardworking and pro-active

8. Must be able to travel

9. Based in Makati Office

Interested applicants please include your portfolio and show reel in your application. Thank you.

視訊專家

地點：菲律賓馬尼拉

公司： Elogio Asia 是醫療美容行業領先的經銷商，專注於尖端雷射技術和注射產品。

職位概述：

作為視訊專家，您將負責為各種行銷材料、電子商務平台和促銷活動捕捉高品質影片。您的角色對於以最具吸引力和專業的方式展示公司和影片中的人員（產品和人才）以吸引客戶並推動銷售至關重要。由於該職位是亞太地區子公司媒體團隊的一部分，因此需要在多元文化團隊中出差和工作。

主要職責：

- 負責策劃、拍攝、編輯影片和靜態影像

- 參與/領導各種項目的故事板和拍攝概念化，包括但不限於活動報導、宣傳視頻和社交媒體視頻

- 為社群媒體、公司職能和其他業務需求創建內容。

- 利用最新的產品趨勢知識和攝影/成像技術來增強產品影片/照片展示。

- 具備 AV 知識，能夠積極與外部供應商合作，在活動期間同步直播

- 在適當的時候協助舉辦活動、會議和活動。

- 有圖形內容創作經驗者佳。

- 公司提供額外的臨時任務。

要求：

1. 對電影和影片編輯的普遍熱情和興趣

2. 數位媒體與醫學美學趨勢的美學眼光

3. 能夠進行拍照及影片拍攝

4. 熟練操作攝影機、燈光、音響等設備進行拍攝。

5. 熟練使用Adobe Illustrator、Photoshop、Premiere Pro等圖形設計及影片編輯軟體

6. 熟悉管理Facebook & Instagram等數位管道

7. 吃苦耐勞，積極主動

8.必須能夠出差

9. 駐馬卡蒂辦事處

有興趣的申請者請在申請中附上您的作品集和展示捲軸。謝謝。

As a member of our Business SaaS Service Desk team, you are responsible for the end to end management of Avaloq clients. The team is the single point of contact for all clients asking for SaaS support, it manages the incoming calls, tickets and e-mails. All the issues are tracked through the ticketing tool and notified to clients.

The Service Desk also manages the service malfunction/interruption communications and support the service-related report activities.

Your key tasks

• First level Help Desk support: provide a single point of contact for both, internal and external Avaloq clients
• Make an efficient initial assessment of customers` requests: either resolve or assign them to the 2nd level support accordingly
• Record and track incidents and complaints keeping clients informed on their requests’ status and progress
• Manage clients requests’ life-cycle including closure and verification
• Produce and update statistics and reports to both, clients and Avaloq management

The Preboarding Specialist is responsible for providing support to the talent acquisition process through pre-hire and post-hire activities. The Preboarding Specialist is a member of Cielo’s internal Bridge Team. Driven by quality, the Bridge Team is an expert at background verification, referencing, drug checking, and on-boarding.

• Work Location: Mandaluyong, PH (MegaTower)
• Work Arrangement: Hybrid (once a month onsite)
• Work Schedule: Candidates must be open to working either mid shift or night shift.
• Specific requirements: At least 1 year of customer service experience; ideally, experience in supporting recruitment admin/ preboarding/ compliance. 

Duties and Responsibilities:

• Enter and track candidate orders.
• Review submittals against job requisition and candidate application for compliance.
• Objectively review background and drug reports to ensure compliance for partner.
• Complete welcome calls and email to all candidates.
• Review vendor systems daily to ensure progress and escalate accordingly.
• Provide excellent service to candidate, client teams and/or clients by responding quickly to all inquiries.
• Assist vendor with completion of required check when necessary.
• Monitor candidate onboarding tasks to ensure completion before or by due date.
• May assist with building new client audit detail procedures for the review of candidate orders including auditing candidate orders and ensuring requirements of a position and client standards are established in appropriate technology tools.
• Other duties as assigned.

• Responsible for the timely and accurate filing and payment of national taxes (e.g., income tax, value added tax, withholding taxes, among others)
• Facilitate and assist in the external and internal tax audits
• Address and manage tax notices and assessments, including coordination with examiners, review of document and schedules prepared by the team, and the check of the propriety of the assessment findings
• Prepare and update tax filing calendars for all the stakeholders across the company
• Assist in the preparation of Transfer Pricing Documentations (if necessary)
• Keep abreast of appropriate tax regulatory changes impacting assigned entities and translate changes into the processes and systems to ensure compliance
• Ensure final returns, working files and other related documents are stored on GDRIVE and determine if there are documents required by country law to be archived physically or electronically.
• Address the issues noted during day-to-day activities and review recommended solutions
• Help in training the different stakeholders in enhancing their tax awareness and consciousness towards the company’s compliance with national tax laws
• Perform other tasks assigned by the Finance Director and/or Group Tax

What we expect of you, day to day.

• Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs for JIT

• Manage the correct allocation of incoming liquidity within agreed times scales

• Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)

• Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimise service/client impact

• Develop an in-depth understanding of the payments platform and our global network of Payment Partners

• Actively seek to improve processes, workflows and tooling

• Support the identification, management and resolution of service affecting incidents

• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved

• Collaborate with Compliance to ensure payments are not delayed and cut-off times are achieved

• Collaborate with Treasury to support the daily liquidity management process

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Accounting Specialist supports the Account Receivables Team within the Accounting Department. The team member will process cash receipts into the ERP system as well as resolve any cash application issues by communicating with the Accounts Receivables Collections Team. They will also be responsible for reconciling customer accounts as guidance is provided.

Responsibilities:

• Process ACH, check deposits from lockbox system, and credit card transactions.
• Reconciling Daily Cash Deposits
• Customer Account Analysis
• Communicating with Collections Team to resolve cash application issues.
• Protects organization's value by keeping information confidential.
• Accomplishes accounting and organization mission by completing related tasks as needed.
• Processes credit card payments for clients.
• Reconciles balance sheet account
• Prepares journal entries
• Special projects and other duties as assigned.

• Bachelor’s Degree in Accounting preferred
• Excel Proficiency – Intermediate/Advanced level user (Must be able to perform VLOOKUP, formatting, formula creation/update, Text-to-Columns, and organize/update Pivot tables)
• Ability to analyze large sets of data
• NetSuite experience preferred
• Previous Accounts Receivable (Cash Applications) experience required
• Minimum of 2+ years of related experience; or equivalent combination of education and experience
• Ability to navigate through the Internet, MS Office, and email
• Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals
• Must have strong computer skills, an individual should have knowledge of accounting software, spreadsheet software
• Good interpersonal skills
• Ability to prioritize and meet critical deadlines

• Permanent Remote Work
• Company laptop provided
• 20 days paid leave
• Paid parental leave benefits
• Technology Allowance Reimbursement
• HMO and Retirement Plan upon regularization
• Free office lunch every Wednesday
• Quarterly Company Happy Hour
• Annual Pod Outing

Job type: Fully Remote
Work Schedule: 9 am - 5 pm EST

We are actively seeking a skilled and enthusiastic Amazon Specialist to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• PPC campaigns and keyword research.
• Track and analyze sales metrics, such as conversion rates, traffic, and sales trends. Identify opportunities for improvement and implement strategies to increase revenue.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of Amazon Seller Central, Walmart Seller Central, fixing listings, creating posts, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Cental.
• Skills in Adobe Photoshop.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process

About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo’s innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking an experienced Claims Specialist with a strong focus on Accuracy reporting and Client Management to join our dynamic team. As a Claims Specialist you will be working with the Brokerage Team and play a crucial role in providing reliable services to our partners and clients reinforcing Igloo's position as a leader in the insurtech industry and advancing our mission of making insurance accessible and affordable across diverse markets.

Job Responsibilities 

• Facilitate the swift and accurate processing of insurance claims, keeping clients' best interests in mind.
• Maintain detailed knowledge of our insurance products, applied claims procedures, and regulatory compliance matters.
•  Proactively manage relationships with clients, maintaining high standards of customer service to ensure client satisfaction and retention.
• Assess, validate, and negotiate claims on behalf of clients to ensure fair, prompt, and accurate settlement.
• Communicate effectively with all parties involved in the claim process, including clients, insurers, loss adjusters, solicitors, and other third parties.
• Leverage insurance expertise to provide clients with insights and guidance on claims procedures, potential payouts, and policy details.
• Maintain accurate records of all communication, ensuring all claim documentation is kept up-to-date and complies with policy conditions and legal requirements.
• Participate and assist in preparing for client meetings and reviews related to claims management.
• Keep abreast of industry developments, remaining informed of any changes to insurance regulations and best practices.

• Bachelor's degree or equivalent practical experience preferably from Accounting, Finance, or Business fields 
• 2 to 3 years of experience claims handling roles within an insurance environment.
• Prior experience working in a high-growth environment, ideally with a mix of experience in MNCs and start ups
• Critical thinking skills and growth mindset
• A self-starter with hands-on experience
• In-depth knowledge of insurance policies and claims handling processes.
• Excellent communication, negotiation, and relationship management skills.
• Proven ability to provide superb customer service under pressure while managing multiple tasks.
• Proficient in common computer applications, including Microsoft Office Suite.
• An insurance-related degree or professional certification is a plus.
• It's preferred, but not a strong necessity, to have a background in law or a similar field.

• Comprehensive Health Coverage: HMO coverage starting Day 1, with free coverage for up to 2 dependents.
• Financial Rewards: 13th-month pay to ensure fair and rewarding compensation.
• Career Growth Opportunities: Annual performance appraisal to recognize achievements and support professional development.
• Inclusive Work Environment: Be part of a dynamic team committed to innovation and collaboration.
• Leave Benefits: Competitive leave policies to support work-life balance.
• Continuous Learning: Opportunities to enhance skills through training and development programs.

The Accounts Payable Specialist will review, properly account for, and appropriately arrange for payment of the company’s various invoices and other operating financial obligations, in addition to researching APrelated issues and participating in special projects in a fast-paced environment. 

Responsibilities:

• Maintain AP vendor files  
• Accounts payable processing  
• Perform Vendor billing analysis  
• Audit and reconcile all vendor invoices and approvals for payment  
• Ensure all invoice items are properly coded and otherwise captured in applicable accounting system  
• Assist in preparing monthly accruals and other close-related activities  
• Co-ordinate weekly AP check run  
• Enter AP activity into accounting software.  
• Cross-train in monthly account analysis for balance sheet accounts  
• Scrutinize account details to find and correct problems  
• Maintain an accurate AP aging report; Identify and execute the necessary process adjustments  
• Reconcile A/P to the G/L  
• Perform account analysis as needed  
• Assist Treasury in preparation and maintenance of cash forecast  
• Assist in identifying and attributing monthly variances for actual vs budget and actuals vs forecast, identify, analyze and correct information as needed in order to present accurate information (coding, budget classifications, accrual, or other issues)  
• Provide annual audit support  
• Excellent time and attendance  
• Assist with special projects and other duties as assigned. 

• Minimum of 3+ years of AP processing experience with a structured corporate environment utilizing one
• or more AP systems
• Accounting or Finance degree preferred
• Advanced Excel skills a plus
• Experience with PO and AP workflow systems a plus
• Ability to navigate through the Internet, MS Office, and email
• Good interpersonal skills 
• Ability to prioritize and meet critical deadlines.  
• Confidence to deal with a range of stakeholders. 

• Permanent Remote Work
• Company laptop provided
• 20 days paid leave
• Paid parental leave benefits
• Technology Allowance Reimbursement
• HMO and Retirement Plan upon regularization
• Free office lunch every Wednesday
• Quarterly Company Happy Hour
• Annual Pod Outing

•Identifies areas within hotel operations where AI tools and technologies can improve efficiency, and develops and implements AI-driven tools.

•Monitors and maintains AI system performance, proposes improvements, and balances strategic planning for AI integration with hands-on operational requirements.

•Coordinates with all departments to identify points and areas for improvement where AI can be utilized, especially with the IT team to ensure smooth integration of AI in hotel management systems.

Primary Responsibilities:

• Semi-front-end group, composed of technical skilled people, attending on-line and off-line transfers from Level 1 Support
• Provide remote support for incidents and requests in support of the distributed end user devices (desktops, laptops, mobiles, and laboratory equipment)
• Able to spend more time than Level 1, and use additional support tools (e.g. Active Directory Admin Tools, Exchange Admin Center) or have administrator access privileges and apply specific technical knowledge to increase resolution rate (depending on which areas and capabilities granted)
• With remote administration access to end user workstation granted.

• Core Incident, Major Incident, Service Request, Problem Management and Knowledge practices involved.

Specific Responsibilities:

• Software Maintenance and Support. Remote support of SGS standard software for end users and devices, including installation, testing and maintenance.
  • Provide remote support (taking remote control of end user device when possible) for incidents and/or requests that cannot be resolved by Level 1
  • Provide operations and technical support for new software that is deployed throughout automated software distribution tool (subject to change management procedures)
  • In the event Software must be replaced to conduct a repair, restore the end user environment to the previous state including configuration and data
  • Support for installation of different Add Ins and upgradation of SGS standard software packages
• Remote IMACs (Installs, Moves, Adds & Changes). Installation of / or modifications to software included in SGS end user desktop/laptop Base Image and standard SGS software for end users and devices.
  • Provide remote support (taking remote control of end user device when possible) for IMACs requests that cannot be resolved by Level 1
  • Uninstall and reinstall any existing software or other related services as necessary to execute the IMAC
  • Install Software including new Software or upgrades using software distribution tools
  • Set-up security settings, file access and other administrative procedures required for the IMAC
  • Update the Asset Inventory within CMDB when Hardware or Software changes are implemented (when necessary)
• Device Configuration Support. Remote support of SGS standard device configurations for end users and devices, including the OS, user profiles/settings, printer and scanner drivers, and laboratory equipment
• Resolve Desktop related Security Incident. Identify and remove security threats from end user devices including providing remote support for virus and malware incidents and security alerts generated from Security Event and Incident Management (SEIM) tools that cannot be resolved by Level 1
• Device Performance Improvements. Remote troubleshooting and improvements in end user devices performance

• Provide specialized functional support at application level for Global Business Applications addressing on-line and off-line incidents and requests from Level 1
• Participate on-line in incident resolution and diagnosis of incidents and, if necessary, collaborate with Business Applications owners and Application Support Teams.
• Responsible for maintaining and increasing the resolution capability of Application Support tickets by Level 1
• Ensure knowledge and specialization are effectively transferred to Level 1 (e.g., periodic knowledge transfer sessions, ticket solutions, KDB documentations, …)
• Act as interface with Business Application owners to maintain and increase the resolution capability. Manage periodic meetings with Business Application Owners for reviewing documentation, follow-up application changes and releases, outages, known errors and solutions of escalated tickets
• ITSM tool KDB, self-service solutions and FAQs for Business Applications in-scope updating
• Execute ongoing effort to improve first level resolution by analyzing improvement areas and proposing improvement actions to Level 1

• Provide extended tasks and administration activities (operation, support and maintenance) related to second level incident resolution covering functional and technical incidents escalated from Level 1:
  • Active Directory (AD) User and Group Management
  • Email Recipient and Distribution Group Management
  • Shared Mailbox Management
  • SharePoint Permission Management 
  • Multi Factor Authentication (MFA) Reset request fulfillment.
  • Microsoft Bitlocker Administration and Monitoring
  • Account and Permission Management for Local Business Applications

• Complies with relevant Management Systems
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to react to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations.

The Learning & Development Specialist will design, implement, and evaluate training programs that will enhance employee skills and performance across Publicis Groupe Philippines. Collaborating with HR Business Partners (HRBPs), this role will support employee development initiatives that align with individual and business goals.

Key Responsibilities:

1. Program Design and Development

• Collaborate with HRBPs and key stakeholders to identify training needs. 
• Develop learning materials (e-learning modules, training manuals, workshops, etc.) tailored to business objectives and employee needs. 

2. Collaboration with HRBPs

• Work with HRBPs to align L&D programs with workforce planning, performance management, and career development strategies. 
• Gather feedback from HRBPs to ensure training programs address specific departmental needs. 

3. Facilitation of Learning

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring alignment with HRBP-driven goals. 
• Coordinate with external training providers for specialized sessions where necessary. 

4. Continuous Improvement

• Regularly review training content in collaboration with HRBPs, ensuring it meets evolving business and employee needs.

• Preparation and posting of journals in SAP for the assigned entities in accordance with local GAAP, IFRS, and Group Reporting policies and in line with the established Service Level Agreements (SLAs).

• Ensure that month-end closing tasks are completed in a timely manner and Group’s month-end closing timelines are met consistently.

• Ensure that intercompany (IC) postings are validated and correctly posted in SAP and IC balances are reconciled with counterparties on a monthly basis.

• Coordinating with the different stakeholders of financial data dependencies, ensuring completeness & timeliness of entries booking.

• Work with Regional/ Central Accounting and Controlling teams to clarify and perform in-depth analysis on monthly Financial Statement and Consumer Reconciliation reviews.

• Maintain SL vs GL reconciliation of the different accounts

• Resolve reconciling items in a timely manner or escalate items posing delay risks in achieving the SLAs.

• Respond to in-market queries and post accounting adjustments as required.

• Provide support during Group audit reviews, local Statutory audit, and internal audits.

• Continually standardize, automate, and streamline to improve efficiency in financial reporting.

• Perform all other related tasks that may be assigned from time to time by the Lead / Manager, R2R Service Delivery.

As a Policy Governance specialist within the Center of Excellence (PGA), your primary responsibility will be to develop, implement, and govern policies and procedures that ensure compliance, consistency, and best practices across the organization. You will work closely with cross-functional teams to establish policy frameworks, review and update policies, and ensure adherence to policy requirements. This role requires strong knowledge of policy management, attention to detail, and the ability to collaborate with stakeholders at all levels.

Key Duties and Responsibilities

• Policy Governance: Collaborate with stakeholders to develop and maintain a comprehensive policy framework for the PGA. Identify policy needs, research industry best practices, and draft policies and procedures that align with organizational goals and regulatory requirements.

• Policy Management: Facilitate the implementation of policies across the organization. Work closely with functional teams to ensure understanding and compliance with policy requirements. Develop communication plans and training materials to promote policy awareness and adherence.

• Policy Cascade and Awareness: Regularly review existing policies and procedures to ensure relevance, effectiveness, and compliance with changing regulations and business needs. Engage stakeholders in policy review discussions, solicit feedback, and incorporate revisions as necessary.

• Policy Governance Guidelines and Procedures: Establish and maintain a governance process for policy management, including policy creation, review, approval, and dissemination. Define roles and responsibilities for policy owners, reviewers, and stakeholders involved in the policy governance process.

• Policy Stewardship: Develop communication strategies and materials to effectively communicate policies and procedures to the organization. Conduct policy training sessions to ensure employees understand their responsibilities and obligations under the policies.

• Policy Adherence Metrics: Monitor policy compliance across the organization. Establish mechanisms for tracking and reporting policy violations or non-compliance. Collaborate with compliance and internal audit teams to address policy breaches and implement corrective actions.

• Document Management: Maintain an organized and up-to-date repository of policies and procedures. Ensure policy documents are easily accessible, well-structured, and properly versioned. Implement document control processes to manage policy changes and updates.

• Policy Mapping and Refinement: Collaborate with cross-functional teams, process owners, and subject matter experts to gather input, align policy requirements, and ensure policy consistency across the organization. Engage stakeholders in policy-related discussions and initiatives.

• Process Improvement: Continuously improve the policy management process and related tools. Stay updated on regulatory changes, industry best practices, and advancements in policy governance methodologies.

• Policy Governance Reporting: Generate and distribute regular reports and metrics on policy, guidelines, and process compliance, and. Provide insights and recommendations for improving adherence of stakeholders to the approved policy and guidelines.

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company. 

Key Responsibilities and Outputs:

• Process external customer purchase orders, signed Order Forms or other forms of commitments

• Provision new and existing customer accounts on multiple platforms for our various products

• Process internal customer requests

• Effectively resolve customer issues/concerns regarding purchases/provisioning

• Respond to customer email inquiries and requests

• Develop and maintain excellent rapport with customers, both internal and external

• Provide first hand support to sales, resellers/partners, finance, product support teams globally

• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes

• Perform other administration duties and projects as assigned

Proven characteristics for success:

• Detail oriented with excellent organizational and interpersonal skills/ friendly and approachable

• Ability to work in a fast-paced environment and manage multiple priorities

• Ability to work independently and perform under pressure

• Action-oriented mindset

• Ability to change/adjust direction with little or no notice

Neo Group is recruiting on behalf of our esteemed partner in the iGaming industry, and we’re on the hunt for a dynamic Social Media Marketing Specialist!

We are looking for a Key Account Specialist to join our growing business!

What’s on the menu to do:

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country

• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives

• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders

• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda

• Serve as the SPOC for escalations from our restaurant partners

• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

What do you bring to the table?

• At least 2 years of account management experience, preferably from F&B or E-Commerce

• Excellent interpersonal and communication skills and strong negotiation skills

• Thrives and excels at managing relationships and handling store-level escalations

• Pleasant personality, high level of enthusiasm and commitment

• Team player, self-motivated with the ability to work independently

• Keen interest and good understanding of the restaurants industry

• Proficiency in Microsoft Excel and/or Google Sheets

• Required language(s): English and Filipino

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• We recognize top performers, welcome our newbies, and share good food!

• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Job Title: Integration/Middleware Specialist

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Experience Level: 3-5 years

About the Role

We are seeking a skilled Integration/Middleware Specialist to manage and optimize the integration of systems and applications across our IT infrastructure. In this role, you will be responsible for designing, implementing, and maintaining middleware solutions that enable seamless communication between disparate systems, applications, and platforms. You will ensure that integrations are efficient, scalable, and aligned with business goals. The ideal candidate will have experience with integration platforms, middleware technologies, and a strong understanding of software development and system architecture.

Key Responsibilities

• Integration Design and Implementation: Design and develop integration solutions to connect various systems, applications, and services, ensuring efficient data flow and interoperability across the enterprise.
• Middleware Management: Manage and maintain middleware solutions such as ESB (Enterprise Service Bus), message brokers, API gateways, and integration platforms (e.g., MuleSoft, IBM WebSphere, Oracle SOA Suite).
• API Development and Management: Develop and manage RESTful APIs, SOAP web services, and microservices that enable integration between systems, ensuring consistency, scalability, and security.
• Troubleshooting and Optimization: Monitor and troubleshoot integration workflows and middleware platforms. Identify bottlenecks or inefficiencies and implement solutions to optimize performance and reliability.
• Collaboration with IT and Business Teams: Work closely with developers, architects, business analysts, and stakeholders to understand integration requirements and deliver high-quality solutions.
• Documentation and Reporting: Create and maintain technical documentation for integration processes, middleware configurations, and API documentation. Provide regular updates and reports on integration projects and system health.
• Security and Compliance: Ensure that integration solutions adhere to security best practices, including data encryption, access controls, and compliance with relevant regulations.
• Continuous Improvement: Stay updated on new integration technologies, middleware solutions, and industry trends to continuously enhance the organization’s integration capabilities.

Qualifications

• Experience: 3-5 years of experience in integration development, middleware management, or API development.
• Technical Skills:
• Proficiency with integration platforms (e.g., MuleSoft, TIBCO, IBM WebSphere, Oracle SOA Suite).
• Strong experience with API development and management (REST, SOAP, microservices).
• Familiarity with messaging systems (e.g., Kafka, JMS, RabbitMQ) and middleware technologies.
• Knowledge of programming languages such as Java, Python, or JavaScript for custom integration development.
• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Certifications (preferred): MuleSoft Certified Developer, Oracle SOA Suite, or other relevant integration or middleware certifications.

Key Competencies

• Strong problem-solving and analytical skills with the ability to diagnose complex integration issues.
• Excellent communication skills to collaborate effectively with technical and non-technical teams.
• Ability to design and implement scalable, reliable, and secure integration solutions.
• Strong attention to detail with a focus on system performance, data accuracy, and security.
• Ability to work in a fast-paced, dynamic environment while managing multiple integration projects.

Join us to be a part of our innovative team, where you’ll play a critical role in ensuring seamless integration across systems, applications, and platforms. This is a unique opportunity to work on cutting-edge integration technologies and drive business efficiency.

As the Quality & Knowledge Specialist, you are responsible for the quality & knowledge management for your markets. You are responsible for collaboration with both in-house and out-sourced operations, maintaining and increasing CS global quality. We are looking for a specialist with strong analytical skills and a business mindset that contributes to delivering excellent customer service. You also have a good understanding of quality and knowledge in customer service.

Key Responsibilities

• Maintain and control quality assurance processes and standards.
• Analyze performance data to identify trends and areas for improvement.
• Lead the quality and knowledge management processes for both in-house and outsourced teams.
• Work closely with in-house and outsourced operations teams to ensure alignment on quality and knowledge management initiatives.
• Implement knowledge management best practices and tools.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Marketing Specialist keeps their eyes on marketing trends and works with companies to create advertising campaigns, pricing strategies based on demographic data, and targeting specific customer demographics. A marketing specialist should be a competent professional who is able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles, and tactics. The goal is to deliver effective marketing programs that will help our reputation and growth.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic.

WHAT WILL YOU DO

• Leverage data analytics to assess the performance of marketing campaigns and provide actionable insights. Use this data to support decision-making within the marketing team and to align marketing activities with broader revenue objectives.
• Perform research, analyses, and testing with a variety of tools to gain insights and shape marketing strategy
• Collaborate with team members to optimize automation and lead-nurturing process through email, content, events, and social channels
• Assist in the execution of marketing plans to reach audiences through targeted channels
• Create and distribute monthly reports on critical metrics for lead generation, content creation, website traffic, and other KPIs
• Assist marketing manager in the development and execution of campaigns, including content creation, new product launches, social media, upselling, cross-selling, and sales enablement
• Assist marketing managers in managing integrated marketing campaigns across offline and online tactics
• Provide recommendations for future strategic initiatives through competitive and financial analysis
• Conduct market research to find answers about consumer requirements, habits, and trends
• Translate complex data and analytical models into insights that can be used to develop marketing strategies
• Brainstorm and develop ideas for creative marketing campaigns
• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
• Planned and executed initiatives to reach the target audience through appropriate channels (social media, e-mail, etc.)
• Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
• Liaise with all concerned parties to guarantee adequate planning, execution, and monitoring of marketing activities
• Stay up to date with Market and online trends relevant to the brand to ensure campaigns and promotions are relevant within each market
• Maintain awareness of best practice marketing techniques/tools to achieve successful campaigns and promotions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• A critical thinker with an eye for even the most minute of details
• Passionate about the client experience 
• Strategic thinker who can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

YOU HAVE…

• Previous working experience as a Marketing Specialist for 4 years
• Bachelor's Degree in marketing, communications, or a similar relevant field
• In-depth knowledge of traditional and digital marketing and market research methods
• Applicable knowledge of marketing data analytics and tools
• Hands-on experience with marketing software (Adobe Creative Suite & CRM(HubSpot is preferred)) and applications (Google Analytics,Social media business account management ,Graphic design software is a plus - Adobe, Canva, etc)
• Outstanding communication, interpersonal, and presentation skills
• Excellent organizational and time management skills

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

We are looking for an Associate/Specialist, AP Service Delivery to join our growing team in Finance based in our shared service centre in our BGC office!

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

This role will primarily be responsible to process, analyze and prepare reports on financial metrics periodically and assist in the preparation of outlook, forecast and budgeting process.  

• Perform assigned financial reporting requirements by providing analyses of financial data and preparation of reports. 
• Assist in the preparation of the annual plan and budget. 
• Support in the preparation of monthly P&L forecasts & budget reporting 
• Assist in month-end processes by providing SG&A cost analyses and expense accrual summary reports 
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes. 
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required. 
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures. 
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.  
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity. 
• Participate in audit-related activities. 
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.