Total 94 help desk specialist job vacancies in Makati

As a member of our Business SaaS Service Desk team, you are responsible for the end to end management of Avaloq clients. The team is the single point of contact for all clients asking for SaaS support, it manages the incoming calls, tickets and e-mails. All the issues are tracked through the ticketing tool and notified to clients.

The Service Desk also manages the service malfunction/interruption communications and support the service-related report activities.

Your key tasks

• First level Help Desk support: provide a single point of contact for both, internal and external Avaloq clients
• Make an efficient initial assessment of customers` requests: either resolve or assign them to the 2nd level support accordingly
• Record and track incidents and complaints keeping clients informed on their requests’ status and progress
• Manage clients requests’ life-cycle including closure and verification
• Produce and update statistics and reports to both, clients and Avaloq management

The Accounting Specialist supports the Account Receivables Team within the Accounting Department. The team member will process cash receipts into the ERP system as well as resolve any cash application issues by communicating with the Accounts Receivables Collections Team. They will also be responsible for reconciling customer accounts as guidance is provided.

Responsibilities:

• Process ACH, check deposits from lockbox system, and credit card transactions.
• Reconciling Daily Cash Deposits
• Customer Account Analysis
• Communicating with Collections Team to resolve cash application issues.
• Protects organization's value by keeping information confidential.
• Accomplishes accounting and organization mission by completing related tasks as needed.
• Processes credit card payments for clients.
• Reconciles balance sheet account
• Prepares journal entries
• Special projects and other duties as assigned.

• Bachelor’s Degree in Accounting preferred
• Excel Proficiency – Intermediate/Advanced level user (Must be able to perform VLOOKUP, formatting, formula creation/update, Text-to-Columns, and organize/update Pivot tables)
• Ability to analyze large sets of data
• NetSuite experience preferred
• Previous Accounts Receivable (Cash Applications) experience required
• Minimum of 2+ years of related experience; or equivalent combination of education and experience
• Ability to navigate through the Internet, MS Office, and email
• Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals
• Must have strong computer skills, an individual should have knowledge of accounting software, spreadsheet software
• Good interpersonal skills
• Ability to prioritize and meet critical deadlines

• Permanent Remote Work
• Company laptop provided
• 20 days paid leave
• Paid parental leave benefits
• Technology Allowance Reimbursement
• HMO and Retirement Plan upon regularization
• Free office lunch every Wednesday
• Quarterly Company Happy Hour
• Annual Pod Outing

The Accounts Payable Specialist will review, properly account for, and appropriately arrange for payment of the company’s various invoices and other operating financial obligations, in addition to researching APrelated issues and participating in special projects in a fast-paced environment. 

Responsibilities:

• Maintain AP vendor files  
• Accounts payable processing  
• Perform Vendor billing analysis  
• Audit and reconcile all vendor invoices and approvals for payment  
• Ensure all invoice items are properly coded and otherwise captured in applicable accounting system  
• Assist in preparing monthly accruals and other close-related activities  
• Co-ordinate weekly AP check run  
• Enter AP activity into accounting software.  
• Cross-train in monthly account analysis for balance sheet accounts  
• Scrutinize account details to find and correct problems  
• Maintain an accurate AP aging report; Identify and execute the necessary process adjustments  
• Reconcile A/P to the G/L  
• Perform account analysis as needed  
• Assist Treasury in preparation and maintenance of cash forecast  
• Assist in identifying and attributing monthly variances for actual vs budget and actuals vs forecast, identify, analyze and correct information as needed in order to present accurate information (coding, budget classifications, accrual, or other issues)  
• Provide annual audit support  
• Excellent time and attendance  
• Assist with special projects and other duties as assigned. 

• Minimum of 3+ years of AP processing experience with a structured corporate environment utilizing one
• or more AP systems
• Accounting or Finance degree preferred
• Advanced Excel skills a plus
• Experience with PO and AP workflow systems a plus
• Ability to navigate through the Internet, MS Office, and email
• Good interpersonal skills 
• Ability to prioritize and meet critical deadlines.  
• Confidence to deal with a range of stakeholders. 

• Permanent Remote Work
• Company laptop provided
• 20 days paid leave
• Paid parental leave benefits
• Technology Allowance Reimbursement
• HMO and Retirement Plan upon regularization
• Free office lunch every Wednesday
• Quarterly Company Happy Hour
• Annual Pod Outing

•Identifies areas within hotel operations where AI tools and technologies can improve efficiency, and develops and implements AI-driven tools.

•Monitors and maintains AI system performance, proposes improvements, and balances strategic planning for AI integration with hands-on operational requirements.

•Coordinates with all departments to identify points and areas for improvement where AI can be utilized, especially with the IT team to ensure smooth integration of AI in hotel management systems.

The Learning & Development Specialist will design, implement, and evaluate training programs that will enhance employee skills and performance across Publicis Groupe Philippines. Collaborating with HR Business Partners (HRBPs), this role will support employee development initiatives that align with individual and business goals.

Key Responsibilities:

1. Program Design and Development

• Collaborate with HRBPs and key stakeholders to identify training needs. 
• Develop learning materials (e-learning modules, training manuals, workshops, etc.) tailored to business objectives and employee needs. 

2. Collaboration with HRBPs

• Work with HRBPs to align L&D programs with workforce planning, performance management, and career development strategies. 
• Gather feedback from HRBPs to ensure training programs address specific departmental needs. 

3. Facilitation of Learning

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring alignment with HRBP-driven goals. 
• Coordinate with external training providers for specialized sessions where necessary. 

4. Continuous Improvement

• Regularly review training content in collaboration with HRBPs, ensuring it meets evolving business and employee needs.

You will play a key part in providing exceptional customer service through a combination of inbound and outbound calls and email interactions. Your main responsibilities include:

• Providing customers with updates and ensuring they feel confident and comfortable with Aussie throughout their journey.
• Handling complex inquiries and objections, guiding customers and brokers through the various requests managed by our team via calls and emails.
• Processing administrative, financial, and service requests while adhering to our service delivery standards.
• Ensuring compliance with the Quality Assurance framework and maintaining accurate records in Salesforce and the Aussie Funder System.
• Liaising with internal and external stakeholders, including solicitors, financial management services, Bluestone, and product partners.
• Continuously contributing ideas for improving our broker and customer service processes and enhancing the team's overall performance.

Join our team as a Build and Testing Specialist where you'll take on a pivotal role managing our test and build framework. You will focus on internal quality control, and perform preventive maintenance to ensure everything runs smoothly. You'll be packaging our Java-based products, working closely with our development team on manual testing. You will also coach team members to enhance their testing skills. This position is perfect for someone thrive in a dynamic setting while making substantial contributions to the quality and reliability of our software.

Key tasks

• Ensure build processes are closely monitored for consistent quality and swiftly address any flaws discovered in build scripts to maintain internal quality control.
• Compile Java-based applications for release and maintain package repositories alongside version control systems to ensure proficient software rollouts.
• Design and implement enhancements to our build and test systems, ensuring they perform optimally. Regularly monitor these systems to pinpoint potential improvements.
• Conduct preventive maintenance to maintain the integrity and efficiency of our build infrastructure.
• Increase test coverage of our products in close collaboration with developers, execute manual testing, and coach others to perform manual tests.

Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!

At Michael & Associates, we’re not just defending clients—we’re revolutionizing what criminal defense can be. Born in Austin, Texas, we’ve swiftly risen to become one of the state’s largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And we’re not stopping here! With new offices opening in Florida, we’re extending our innovative approach across state lines. If you’re looking to make a real impact in the legal world with a team that’s rewriting the playbook, this is your moment.

About the Role

As a Sales Specialist, you’ll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, you’ll serve as the welcoming voice that not only answers client inquiries but truly engages them—laying the foundation for a trusting, lasting relationship. You’ll be the critical link guiding clients from their first call to a formal consultation with our legal experts.

What You’ll Do Every Day

• Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
• Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
• Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.

Why Join Us?

If you’re organized, empathetic, and passionate about making a difference, this role is more than just a job—it’s an opportunity to be part of something groundbreaking. You’ll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.

Ready to bring your skills and energy to a team that’s shaping the future of criminal defense? Apply today!

• Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
• We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
• This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.

• Competitive Salary (Based on experience)

• Enjoy a permanent work-from-home setup!
• Opportunities for growth and career advancement
• A collaborative and inclusive work environment that values innovation.

We have an exciting opportunity within the Avaloq Marketing & Communications team. Join us and work with our international team of diverse, driven and highly skilled financial and technology marketers who are focused on supporting our clients, prospects, partners and industry to understand Avaloq’s complex, market leading and innovative solutions.

We are seeking a proactive and detail-oriented Digital Marketing Specialist to join our marketing team. In this role, you will engage in a variety of essential tasks that support our marketing initiatives, providing an exciting opportunity to contribute to diverse projects. The ideal candidate will thrive in a dynamic environment and be eager to tackle various responsibilities while focusing on enhancing our digital marketing efforts.

Your key tasks

• Set up and manage Google Ads and LinkedIn campaigns to drive awareness, conversions and increase ROI
• Set up and manage email marketing campaigns and event communications
• Monitor, analyse and optimize campaign performance based on data-driven insights and execute A/B tests
• Collaborate with internal stakeholders, oversee requests and prioritize projects
• Report on the performance of marketing activities with capability to filter valuable information

The Integration Specialist will focus on the integration of Workday with other HR applications, including payroll, talent acquisition (SmartRecruiters), talent management, and additional HR systems. This role is crucial for ensuring seamless data flow and interoperability between our HR systems, enhancing overall HR service delivery.

Specific Responsibilities

• Design, develop, and maintain integrations between Workday and other internal/external systems.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Monitor and troubleshoot integration issues, ensuring timely resolution.
• Perform regular audits and validations to ensure data integrity across systems.
• Stay updated on Workday updates and enhancements, leveraging new features effectively.
• Develop and maintain integration documentation, including data flow diagrams and technical specifications.
• Collaborate with vendors and third-party providers to facilitate seamless integrations.
• Utilize integration tools such as Workday Studio, EIB, and other middleware solutions.
• Develop custom reports and data extracts to support business needs.
• Write and maintain scripts and code for integrations using appropriate programming languages.
• Work closely with HR, IT, and other departments to understand integration needs and deliver solutions.
• Provide technical support and training to end-users and stakeholders.
• Participate in integration testing, including unit, system, and user acceptance testing.
• Assist in managing integration projects, including planning, execution, and delivery.
• Ensure projects are completed on time, within scope, and within budget.
• Communicate project status and progress to the Integration Manager and other stakeholders

The Guest Relations Specialist is responsible for ensuring we provide the highest level of guest service to all our guests in Fairmont, Raffles and Raffles Residences, and in assisting the Executive Office in its administrative works.

Responsibilities

GUEST RELATIONS and GUEST EXPERIENCE

• Support the Guest Experience Manager and ensure the guest experience centric culture is infused at all times and keep improving guest satisfaction
• Support the Guest Experience Manager and ensure VIP guests’ experience meets expectations from pre-arrival to departure
• Work with the guest relations team and ensure all standards and operational procedures are adhered to

• Assist in preparing for the VIP guest arrivals and take care of the special arrangements/requests for the guest
• To conduct audits that will check the hotel and brand standards and to assist in addressing the findings with the concerned department

• To answer guest reviews timely and to assist in resolving and recovering any issues encountered by the guest

• Consistently monitor VIP guest arrivals, in-house and departures. To offer assistance through the duration of their stay, and to assist in recording guest preferences
• Exhibit problem solving skill in an efficient and timely manner, has ability to recover guest experience from negative into positive one
• Allow and support team members to resolve internal and external guest service issues

EXECUTIVE OFFICE

• Support the Executive Admin in doing the administrative works, including but not limited to:
  • Creating and sending minutes of the meeting, creating reports
  • Creating welcome cards to be signed by the General Manager and the Hotel Manager
  • Creating, releasing, and keeping track of Gift Certificates
  • Assisting in any other requests of the General Manager and the Hotel Manager
  • Routing documents for signature
  • To assist florist in document handling
  • Ordering supplies and equipment for Executive Office

RISK ASSESSMENT

• Conduct of workplace risk assessment (Hazard Identification Risk Assessment and Control)
• Conduct of job hazard analysis (Safe Work Method Statement)
• Reporting of workplace incident  

OTHER INVOLVEMENT

• Familiarize with the ALL and AccorPlus Membership, and enroll guests
• Drive Sparkle and GPP
• Adhere to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Director and Business Manager.

• Help in the strategy (if required) for and execute all local paid online acquisition efforts including:

1. Facebook, Twitter, Instagram, Tik-Tok ads
2. Search engine marketing (SEM)
3. Google Display Network (GDN) and other Banner ads
4. Affiliates

• Collect data and track the performance of all marketing activities and channels against set KPIs (CPI, CPO, CPA, PPC etc.).
• Manage day to day workflow and setup for projects and campaigns across platformst.
• Regularly provide analysis on performance against forecasts and making adjustments as necessary to fulfil the set objectives.
• Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews.
• Spearheading relations with account team working on common accounts to ensure alignment with clients.
• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones.
• Innovating to improve performance, growth and profitability across all channels.
• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition.
• Share best practices with peers within group.
• Accountability and full ownership for campaign performance and aligned KPIs.
• Training and mentoring executives to take up implementations across platforms.

The Integrated Data Specialist is part of the Data Intelligence and Analytics team, responsible for supporting the day-to-day integrated data, reporting and analytics requirements of the client media teams for their media strategy and plan requirements.

Primary Responsibilities:

• Prepare and regularly updates media competitive reports
• Utilize research tools in running total media data (TV, Radio, Print, Outdoor, Digital)
• Support media teams via ad-hoc data run requests and act as their SPOC (single point of contact)
• Ensure a collaborative working engagement with assigned media team
• Creation and management of automated reports
• Serve as champion of proprietary tools (training and troubleshooting)
• Prepare media data insights and landscapes

The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team.

Your tasks:

• Answer customer questions via ticketing tool, email or eventually by phone
• Troubleshoot technical problems and provide solutions
• Escalate issues to the appropriate team members
• Document customer interactions and resolutions
• Stay up-to-date on the latest software releases and features
• Work with other team members to improve the customer support experience

We are looking for a DevOps Middleware Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure, and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident, and problem management.
• Participation in on-call duties.
• Administration and configuration of web application server
• Coding of automation and monitoring scripts
• Infrastructure as Code (IaC) with Terraform to ensure efficient and scalable deployment processes
• Issues investigation and troubleshooting
• Contribution to the design, technical documentation, implementation, and administration of enterprise applications
• Middleware refreshment and patching
• Collaboration with specialists of different areas for the implementation of cross-domain activities
• Ticket management (L2/L3 support) in collaboration with our strategic 3rd party suppliers
• On-call service (7x24) and early/late shifts

The Database Competence Center is covering all DBA technologies. We are responsible for the 24 x 7 operations for major regional and global banks.

Your key tasks 

• Create and maintain all databases required for development, testing, education and production usage on different Unix and Linux platforms
• Perform the capacity planning required to create and maintain the databases.
• Perform ongoing tuning of the database instances.
• Install & evaluate new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database.
• Plan and implement backup and recovery of the Oracle database.
• Control migrations of programs, database changes, reference data changes and menu changes through the development life cycle.
• Implement and enforce security for all Oracle Databases.
• Perform database re-organisations as required to assist performance and ensure maximum uptime of the database.
• Put standards in place to ensure that all application design and code is produced with proper integrity, security and performance.
• Support and perform the migration into the Oracle Cloud and other cloud providers
• Provide technical support to application development teams.
• Assist with impact analysis of any changes made to the database objects.
• Troubleshoot with problems regarding the databases, applications and development tools.
• Ensure all relevant support documentation is up to date and ready for review and audit.
• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.

We are looking for an experienced SEO Execution Specialist to join our marketing team. The ideal candidate will have a strong background in search engine optimization and a passion for enhancing online visibility and driving organic traffic within the retail and hospitality industry. You will be responsible for implementing SEO strategies, conducting keyword research, marketing analytics and optimizing our digital content to maximize our online presence.

Principal Responsibilities:

• Perform keyword research and implement SEO best practices across web pages.
• Optimize website content, meta tags, URLs, and internal linking structures for improved search engine performance.
• Publish and manage content using Adobe Experience Manager (AEM) and other CMS platforms
• Integrate and push schema markup through the CMS
• Ensure content and web elements are accessible, meeting WCAG standards.
• Optimize images with alt tags, use descriptive URLs, and enhance overall accessibility.
• Work closely with the web development team to implement technical SEO recommendations, such as site speed optimization, mobile responsiveness, etc.
• Conduct regular website audits to identify technical issues, crawl errors, and indexing issues, and implement solutions to improve site performance and user experience.
• Provide regular reports and insights to stakeholders on keyword performance, content optimizations, and opportunities for improvement.
• Experience with Search Console and BrightEdge is a plus.
• Develop and execute effective SEO strategies to improve organic search rankings and drive traffic to our website and digital platforms.
• Perform comprehensive keyword research and analysis to identify opportunities for content optimization.
• Optimize website content, including landing pages, product descriptions, and blog posts, for targeted keywords and user experience.
• Conduct technical SEO audits and provide recommendations to enhance website performance, including site speed, mobile responsiveness, and indexing.
• Collaborate with content creators, designers, and developers to ensure SEO best practices are integrated into all digital marketing initiatives.
• Prepare regular reports on SEO performance metrics, insights, and strategies for improvement.
• Create a strategy around off page SEO and execute the same.
• Regularly monitor competitors and provide inputs to senior stakeholders.

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Business Manager.

Beefs up client base through scouting for potential clients, developing marketing and sales plan, making actual sales transactions, maintaining existing clients, and providing market information to be used developing marketing and sales plans and targets.

• Presents, offers, follows up and makes sales transactions for SGS services.
• Develops and implements Marketing and Sales Plans to ensure a robust Sales pipeline and meeting Sales targets.
• Prepares sales reports via the CRM and keeping the CRM accounts updated.
• Submits Weekly Sales Plan and Sales Accomplishment Reports Increases client base by scouting for potential clients and maintaining managed accounts through identification of their needs, packaging services that would best fulfil their requirements, and making successful sales transactions.
• Maintains regular communication with managed accounts and follows up proposals with potential clients.
• Performs other related duties as may be assigned either in collaboration of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives

Primary Responsibilities

• Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined target areas.
• Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
• Meet assigned sales targets as set by the Division Manager and Sales Manager.
   

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Webinar Management: Plan, host, and manage webinars using Microsoft Teams, WebEx, and other platforms as needed. Ensure smooth execution and technical setup for all webinars.

• Global Coordination: Coordinate and execute webinars for a global audience, considering various time zones and regional preferences.

• Communication: Engage with presenters and participants to ensure clear communication before, during, and after webinars. Facilitate Q&A sessions and manage attendee interactions.

• Technical Setup: Oversee the technical setup of webinars, including audio/video checks, screen sharing, and troubleshooting any technical issues that arise.

• Marketing Automation: Create compelling emails and landing pages using marketing automation platforms. Ensure alignment with overall marketing strategies and campaigns.

• Content Management: Work closely with the content team to develop engaging webinar content and materials. Assist in post-webinar content creation, such as recording edits and follow-up communications.

• Performance Tracking: Monitor and analyze webinar performance metrics. Provide insights and recommendations to improve future webinars.

• Flexibility: Adapt to varying schedules and time zones to support global webinar initiatives. Be available for early morning or late evening sessions as required.

• Collaboration: Collaborate with cross-functional teams including sales, product, and customer support to align webinar topics with business goals and customer needs.

WHAT YOU BRING:

• Bachelor's degree in marketing, business, communications or related field

• 3 - 5 years of work experience in Marketing

• Proven experience in hosting and managing webinars on Microsoft Teams, WebEx, or similar platforms.

• Experience with global webinar coordination and execution.

• Hands-on experience with marketing automation platforms (e.g., Salesforce marketing cloud, HubSpot, Marketo, Pardot) for email and landing page creation.

• Flexible and adaptable to changing schedules and priorities.

• Detail-oriented with a commitment to delivering high-quality work.

• Self-motivated and capable of working independently as well as part of a team.

• Certification in digital marketing or a related field.

• Familiarity with CRM systems like Microsoft Dynamics

• Experience in B2B marketing.

• Excellent communication and presentation skills.

• Strong organizational and project management skills.

• Ability to troubleshoot technical issues quickly and effectively.

• Analytical skills to monitor and interpret webinar performance data.

• Creative skills for designing engaging emails and landing pages

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

You will be part of a well-established international Information Security team focused on Offensive Security activities. As a Red Team Specialist, you will play a critical role in assessing and enhancing our organization's security defenses.

Your primary responsibility is to simulate attacks on the organization's systems, networks, and applications to identify vulnerabilities and weaknesses; document the findings, and work with stakeholders to ensure that any findings are understood and addressed. You will collaborate closely with other security professionals, including Blue team members (defenders) and Cyber Security Operations Center (CSOC) analysts. Together, you will strengthen the organization's security posture. Your role will contribute to the success of the team and will be reporting to the Head of InfoSec Assurance.

Your key tasks 

• Conduct Red team exercises to evaluate the effectiveness of security controls.
• Mimic real-world attacks to identify vulnerabilities and provide actionable recommendations.
• Carry out continuous implementation and testing sophisticated Tactics, Techniques, and Procedures (TTPs) to be engineered as part of the offensive knowledge base (KB).
• Design and implement advanced attack scenarios targeting modern computer networks and cloud environments.
• Contribute to the continuous improvement of the existing offensive knowledge base (KB).
• Execute testing, validation, and verification activities (e.g., field testing, performance testing, etc..) to evaluate and certify the effectiveness and stability of engineered capabilities.
• Collaborate with Blue team members and CSOC team to improve detection and response capabilities.
• Produce reports documenting findings and present them to stakeholders.
• Coordinating the engagement of specialized external companies for penetration tests when these activities cannot be carried out by internal personnel.
• Stay up-to-date with the latest attack techniques and security trends.