Total 330 help desk specialist job vacancies in Manila, Metro Manila

Salary: P30,000 to P45,000 (Monthly Package)

Shift: Rotating Schedule

What are we looking for?

Skills Required

• With 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
• Exposure to Ticketing Tools and Active Directory
• Excellent technical and troubleshooting skills

Nice to Have:

• Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS)
• Familiarity with ITIL Foundation
• Knowledge of the Retail Industry

 What will you do?

• Delivering first level support in a Service Desk environment. Handle calls professionally, courteously, and effectively, adhering to standard procedures. Address intermediate technical issues based on experience and expertise
• Manage application deployment using approved software tools.  Ensure strict compliance with licensing and maintain accurate inventory records
• Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions
• Handle intermediate-level administration for all systems, including VPN support and phone/voicemail management. Address information security threats and guide junior staff in security administration across various platforms
• Recommend and schedule hardware and peripheral improvements, upgrades, and repairs
• Ensure hygiene of incidents and requests in the CWR’s incident management system, adhering to all quality and regulatory standards
• Ensure all relevant processes within the responsibility area are well-documented and current

 Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

The client is an Australian company operating a chain of retail pharmacies both locally and internationally generating billion dollars in revenue. The company is one of Australia's largest pharmacy retailers with over 500 stores in Australia and employs over 20,000 staff.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

WHAT YOU’LL LIKE ABOUT US 

• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. 
• We geek out on new ideas, proposals, and anything that will positively impact our clients and of course, you!
• We’ve got training sessions in store to help you level up your skill set. 
• With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
• We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
• We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

As an Accounts Receivable Specialist your responsibilities and duties include overseeing age receivables, invoicing, and client reporting work associated with the company.  You will perform the monthly invoicing and the age receivable duties, this will include but is not limited to the accounting entries, reconciling, distributing the customer invoices, and ensuring the cash collection in a timely manner. .. You will function as a key part of the company’s finance team. Your main priority is to maintain and improve our client experience. You are also expected to provide additional support to management during audits or other busy time.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Accounts Receivable

• Send invoices and communicate with clients and customers to request and arrange payments
• Manage collection efforts and associated functions
• Send statement to outstanding customers
• Recording and tracking payments in databases and accounting software
• Perform account reconciliations in a timely and accurate manner
• Interact with customers to resolve outstanding issues
• Reconcile A/R to the G/L
• Perform weekly accounts receivable aging report
• Work with the CX department on profitability and other ad hoc reporting

Accounting

• Maintaining bookkeeping databases and spreadsheets, updating information as needed
• Creating reports and balance sheets that document overall profits and losses
• Analyze financial data and ensure compliance 
• Continuous evaluation of current policies and recommendations for process improvements
• Handle sensitive information in a confidential manner
• Provide support for internal and external audits
• Investigating and resolving any irregularities or inquiries
• Assisting in general financial management and analysis
• Execute a variety of financial procedures, including 
• Month-end and year-end closings
• Cash flow reports
• Monthly financial and management reports

In addition, other clerical and administrative duties as required are to be expected.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• Amenable to work at night (Preferably 9pm to 6am)
• Able to handle and prioritize multiple tasks and meet deadlines.
• Highly self-motivated and can work with minimal supervision.
• Able to maintain confidentiality and exercise extreme discretion.
• Honest and Trustworthy.
• Able to adapt to change and learn quickly

YOU HAVE…

• At minimum, an associate's degree in Accounting or related field.
• 3-  years of experience with collections, invoicing, and general accounting.
• Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure.
• Strong attention to detail with a dedication to accuracy.
• Knowledge of GAAP and basic accounting principles.
• Expert project management and organizational skills.
• Advanced computer skills and proficiency with financial management software such as Xero, Bill.com, and Hubspot would be a plus. 
• The ability to handle external clients (over 100 clients per month).
  
  
  
  

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage
• Philhealth Coverage

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position : SEO Specialist

Working Hours :

Monday to Friday, US Central Time, requiring approximately 3 hours of daily overlap in the morning or evening

Salary Range : $1000-2000/ month (Depending on the interview result and the client's approval)

As a SEO Specialist, you will play a pivotal role in shaping and executing our SEO strategy. This position demands a highly skilled individual who can operate autonomously, from the formulation of strategy to hands-on implementation. You'll be instrumental in enhancing our online presence, driving organic traffic, and ensuring that SaunaPlace.com maintains a competitive edge in search engine rankings.

Duties and Responsibilities:

• Develop and execute comprehensive SEO strategies, including both on-page and off-page techniques, tailored to SaunaPlace.com's specific needs and goals. 
• Manage link-building initiatives, outreach, and relationship building with relevant websites and influencers.
• Conduct thorough keyword research and analysis to identify growth opportunities and optimize content.
• Collaborate with content creators to ensure SEO best practices are seamlessly integrated into content development.
• Perform detailed website audits to identify areas for improvement and implement changes to enhance site performance and user experience.
• Monitor and analyze SEO performance using tools such as Google Analytics, and adjust strategies accordingly.
• Stay abreast of the latest SEO trends and algorithm updates, applying new techniques to maintain and improve search engine rankings.
• Provide regular reports on SEO performance, insights, and recommendations for continuous improvement.

• At least 4-7 years of proven experience as an SEO Specialist, with a strong portfolio of successful SEO projects on the highest level of excellence.
• Expertise in on-page and off-page SEO tactics, and a deep understanding of how search engines operate.
• Advanced proficiency in SEO tools like Google Analytics, ahrefs, Semrush, Moz, or similar.
• Excellent analytical skills, with an ability to interpret and leverage data to drive decision-making.
• Strong communication skills, capable of articulating SEO strategies and changes to team members across various departments.
• Ability to work independently, manage multiple projects, and meet deadlines in a dynamic environment.
• Knowledge of HTML/CSS and website administration is a plus.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Job Title: Data Entry Specialist

Schedule: Monday to Friday, 8:30 AM- 5:30 PM EST (9:30 PM to 6:30 AM PH Time)

Salary: 800 USD

Responsibilities:

• Compare the received data with the items originally sent to the factory.

• Identify discrepancies in information, such as variations in quantities or incorrect item codes.

• Flag any discrepancies or inaccuracies for further investigation and resolution.

• Ensuring the accuracy of data and manually input the information into our software system (Oasis).

• Double-check all entered data for errors before final submission to maintain data integrity.

• Collaborate closely with team members to ensure clear understanding of items requested and received.

• At least 2 full years of experience as a Data Entry Specialist
• Proficient in using Oasis
• Extremely detailed, focused, and efficient. They have to be able to work quickly without making mistakes.
• Accuracy is the most critical part of this job.

Position : Accounting and Client Support Specialist

Working Hours : Monday to Friday, 9 AM - 5 PM Eastern Standard Time (EST), Flexibility but with at least 4 hours overlap

Salary Range : $1500-$2000

Duties and Responsibilities:

• Accurate bookkeeping and financial record maintenance for both the company and its clients.
• Processing and reviewing accounts payable invoices post-AI tool processing.
• Handling and resolving client support inquiries regarding accounting and invoice processing.
• Collaborating with the AI tool development team to enhance tool effectiveness and client satisfaction.
• Performing regular audits and preparing financial reports and statements.
• Implementing and adapting to new accounting procedures and systems.
• Ensuring top-notch client service, maintaining client satisfaction and retention.

• 3+ years of experience in accounting and finance.
• Proficiency in Microsoft Excel, Quickbooks Online and any accounting software.
• Strong data entry skills with high accuracy.
• Excellent verbal and written communication skills in English.
• Familiarity with AI processing tools in finance is preferred. 
• Experience in a client support role is a plus.