Total 550 help desk specialist job vacancies in Quezon City, Metro Manila

The Talent Experience Specialist is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and will proactively manage communication-related to essential job functions. Additionally, you will be responsible for ensuring our consultants receive superior support to all job-related questions, concerns, or issues.

The Talent Experience Specialist will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use script for Onboarding, Check-in and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with Talent Experience Team to drive service in supporting accounts.
• Weekly call with Talent Experience Team in US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practice” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication

Bollore Logistics Philippines, Inc. is currently seeking an IFFO - AirFreight Specialist (Import) to join our team. In this role, you will be responsible for managing the airfreight import operations to ensure smooth execution and timely delivery of shipments.

Key Accountabilities:

1. Ensures that all necessary information and documents concerning inbound cargoes through agents, carriers, and customers are promptly and accurately disseminated to concerned parties.

2. Inquires the departure / arrival of carrier with various shipping lines and airlines / co-loaders

3. In charge of weekly reservation and booking with shipping lines / airlines, upon receipt of Transport Order from ODS

4. Prepare TOR for ODS TOM creation ( if required)

5. Receives shipping instructions and coordinates pick-up arrangements with trucking companies.

6. Ensures clearance of import cargoes are pre-advise to consignee prior the arrival of goods at destination.

7. Prepares billing instructions and eventually send this to Finance Department.

8. Coordinates with airline / shipping line, agents and consignee in obtaining Original Bill of Lading or Waybill, and other documents related with shipment release.

9. Prepares invoices for payment request to consignee upon receipt of the finished process from agents.

10. Prepares request for check/payment for freight and other related bills.

11. Coordinate trucking and/or brokerage requirement of shipment, if required.

12. Assists client on their inquires related to export shipments.

13. Monitors the airline or shipping line acceptance for slots and/or excess strip

14. Monitors possible caged shipment, Sanitary and Phytosanitary Clearances, Flight disruptions (airline failure to uplift), change in routing.

15. Receives and verifies delivery receipts, collects and monitors mailing of pre-alerts; sends arrival alert and documents to consignee as soon as cargo is released from airlines.

16. Performs other functions that may be assigned from time to time

Execute transport orders in the TMS according to SOPs

1. Check all required documents & compliance : commercial invoice, packing list, cargo compliance (nature / geography /..)

2. Perform the transport plan according to CES booking instructions and local & global regulation

3. Produce documentation according to customer profile and country specifics

4. Organize pre & post-carriage with Road department or SSC

5. Input up to date information in the TMS : Tasks, milestones, events, deviations and any other relevant information to guarantee execution of the shipment and data quality according to customer SOP and our internal standards

6. Control detention and demurrage risk

Network interactions

1. Coordinate with COS in case of operational issues and on productivity

2. Coordinate with CES in case of amendment of solution and if needed

3. Coordinate with BPO, SSC and HUB to complete execution

Manage invoicing

1. Perform autorating

- control correct rate application

- If error is identified amend rate and escalate issue to auto rating accountable

2. Post and send customer invoice according to customer SOP and internal standards

3. Assist accountable teams in case of invoicing discrepancies

Order Desk Support

Receive transport order

1. Receive transport order from handover from :

- CSS handover

- End customer contact email - phone

- EDI / Transport Request (TR) - accessible directly in TOM

Record Transport Order

1. Customer transport order creation

2. Transport order qualification: control of price availability, scope of work, 3rd parties, customer specific instructions, documents

3. Acknowledge customer

4. Handover to CES for routing optimization

* in case of EDI / TR record becomes control

Network interactions

1. Connect with CSS in case of missing or wrong price

To be successful in this role, the ideal candidate should have:

• At least theree (3) years of experience in Freight Forwarding/Logistics industry
• Strong knowledge of import procedures, documentation, and regulations
• Proficiency in MS Office applications, Customs, E2M, CW1 and manifest
• Excellent communication and interpersonal skills
• Ability to work independently and handle multiple tasks simultaneously
• Attention to detail and problem-solving skills
• Customer-focused mindset and ability to build strong relationships
• Flexibility to work extended hours when required

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  SEO Specialist

Working Schedule:  Monday - Friday, 9 AM - 5 PM (EST) | 9 PM - 5 AM (Philippine Time)

Salary Range:  $1300-$2000 / Monthly 

ABOUT THE COMPANY
The company blend top-tier quality with innovation to deliver the purest CBD products on the market. Their broad-spectrum CBD extracts undergo rigorous testing by independent, third-party labs to ensure the highest standards. They are dedicated to offering the best in CBD, supported by their user-friendly service, free shipping, satisfaction guarantees, and US-based customer support.

ABOUT THE ROLE:

We are seeking an enthusiastic and detail-oriented SEO Specialist to join our team. This role involves a variety of tasks aimed at enhancing our online visibility, driving organic traffic, and improving our search engine rankings. The ideal candidate will have experience in SEO or digital marketing, strong analytical skills, and a passion for optimizing web content.

RESPONSIBILITIES:

• Conduct keyword research to identify high-potential search terms
• Perform Google page one heading analysis
• Conduct competitor content audits or content gap analysis
• Build and manage content calendars
• Develop content outlines or briefs based on Google Page One SERP analysis
• Optimize web pages and blog posts for search engines
• Execute on-page SEO strategies
• Perform backlink audits
• Track keyword performance
• Report on rankings and organic traffic
• Perform other related duties as requested

QUALIFICATIONS:

• Experience in SEO, Digital Marketing, or a related field
• Proven experience planning and implementing backlink campaigns
• Working knowledge of Google Analytics and backlink tools
• Strong analytical, communication (verbal and written English), and problem-solving skills
• Backlink reach out experience (preferred and big plus)
• Experience in the health & wellness or health supplement industry (preferred and big plus)
• Minimum 5 years of experience in the same role

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

Bollore Logistics Philippines, Inc. is currently seeking an IFFO - AirFreight Specialist (Export) to join our team. In this role, you will be responsible for managing the airfreight export operations to ensure smooth execution and timely delivery of shipments.

Key Accountabilities:

1. Ensures that all necessary information and documents concerning outbound

inbound cargoes through the agents, internal / external customer are promptly and accurately disseminated to concerned parties.

2. Inquires the departure / arrival of carrier with various shipping lines and co-loaders / airlines

3. In charge of weekly reservation and booking with shipping lines / airlines, upon receipt of Transport Order from ODS

4. Prepare TOR for ODS TOM creation ( if required)

5. Ensures shipment ID are available in CW1 before carrier’s departure.

6. Prepares final Bill of lading for submission to carrier on or before departure.

7. Proofreads or checks if there are data discrepancies between House and Master Bills of Lading

8. Amends bill of lading of carrier and agents concerned prior carrier’s arrival at destination.

9. Sends pre-alert and/or shipping documents to destination office via e-mail or courier service (if required)

10. Coordinates trucking and/or brokerage requirement of shipment, if required

11. Ensure on time, complete and accurate turnover of documentation, rates (selling & cost) to designated biller.

12. Prepares request for check/payment for freight and other related bills.

13. Assists client on their booking requirements and other inquiries related to export shipments.

14. Make sure that Official Receipts are uploaded on time.

15. Ensure to meet the KPI KRA (Productivity, Accuracy, Events Data Quality , speed of invoicing)

16. Performs other functions that may be assigned from time to time

Execute transport orders in the TMS according to SOPs

1. Check all required documents & compliance : commercial invoice, packing list, cargo compliance (nature / geography /..)

2. Perform the transport plan according to CES booking instructions and local & global regulation

3. Produce documentation according to customer profile and country specifics

4. Organize pre & post-carriage with Road department or SSC

5. Input up to date information in the TMS : Tasks, milestones, events, deviations and any other relevant information to guarantee execution of the shipment and data quality according to customer SOP and our internal standards

6. Control detention and demurrage risk

Network interactions

1. Coordinate with COS in case of operational issues and on productivity

2. Coordinate with CES in case of amendment of solution and if needed

3. Coordinate with BPO, SSC and HUB to complete execution

Manage invoicing

1. Perform autorating

- control correct rate application

- If error is identified amend rate and esacalade issue to auto rating accountable

2. Post and send customer invoice according to customer SOP and internal standards

3. Assist accountable teams in case of invoicing discrepancies

Order Desk Support

Receive transport order

1. Receive transport order from handover from :

- CSS handover

- End customer contact email - phone

- EDI / Transport Request (TR) - accessible directly in TOM

Record Transport Order

1. Customer transport order creation

2. Transport order qualification : control of price availability, scope of work, 3rd parties, customer specific instructions, documents

3. Acknowledge customer

4. Handover to CES for routing optimization

* in case of EDI / TR record becomes control

Network interactions

1. Connect with CSS in case of missing or wrong price

To be successful in this role, the ideal candidate should have:

• At least theree (3) years of experience in Freight Forwarding/Logistics industry
• Strong knowledge of export procedures, documentation, and regulations
• Proficiency in MS Office applications, Customs, E2M, CW1 and manifest
• Excellent communication and interpersonal skills
• Ability to work independently and handle multiple tasks simultaneously
• Attention to detail and problem-solving skills
• Customer-focused mindset and ability to build strong relationships
• Flexibility to work extended hours when required

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

As a Recruitment Sourcing Specialist you will collaborate and knowledge share across the whole Allegis Global Solutions client portfolio. Building relationships with key stakeholders, maintaining a positive 'can-do' attitude and being persistent in delivering a world-class service are all attributes that are required for this role.  

The key focus for a Recruitment Sourcing Specialist is to execute sourcing strategies and plans focused on passive candidates, with the aim of achieving high quality, cost effective and timely filling of roles. You will work closely with the onsite Recruitment Relationship Manager to provide input into sourcing strategy and real-time feedback on sourcing strategy effectiveness. 

Reporting into the Recruitment Sourcing Team Lead, you will assist in driving best practice sourcing strategies and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.   

Your duties may include, but are not limited to:

• Implementing the sourcing strategy and sourcing qualified candidates for open positions in a designated functional area of the client’s organization.
• Utilizing a variety of sources in line with the client’s branding and social media policies with a focus on direct sourced (passive) candidates.
• Responsibility for being the first point of contact for candidates, delivering exceptional candidate care and ensuring that candidates are effectively pre-screened before inclusion into the recruitment process.
• Qualifying candidates for skill, cultural, and motivational fit, utilizing behavioral based approach and screening criteria defined by the client.
• Maintaining timely and accurate information on all candidate interactions in the database.
• Proactively pipelining talent and creating pre-qualified candidate talent pools in line with the client’s workforce plans.
• Maintaining contact with existing talent pool candidates to obtain and capture up to date market intelligence and briefing them on potential current and future opportunities.
• Assisting with development and implementation of candidate initiatives such as candidate newsletters, marketing campaigns, sourcing strategies, etc.

At QIMA, finance is so much more than spreadsheets. As part of our Finance team, you will work with international customers, be involved in crucial IT processes, and play a key role in ensuring financial stability of the company. If you are a reliable individual with a strong sense of personal responsibility, join our Finance team and help us reinforce the financial foundation for QIMA's bright future. 

You would be a member of our core accounting team, handling all issues related to accounts payable and expenses. 

Based in Cebu, the Accounts Payable Accountant will report to the Accounts Payable Manager.

You will be expected to:

• Perform day to day accounts payable and month end closing tasks for AP related accounts; 
• Coordination with related stakeholders i.e. Suppliers, internal requestors, etc., to solve daily issues; 
• Follow all internal control procedures for all AP tasks; 
• Ensure that agreed SLA & KPI are constantly met; 
• Produce monthly AP reports as needed; 
• Provide backup for other team members and handle ad-hoc tasks

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Provides Level 0 incident handling support for all assigned production-related systems.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• May perform specialty production processing.

• Learns and understands security regulations.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What you bring:

• Must have skills/tools/experience: Experience in IT Service Desk / Helpdesk with exposure in ServiceNow or Jira, Sharepoint; Excellent English communication skills is required (this is client-facing role)

• Nice to have skills/tools/experience: Experience in either Testing or Application Support

• Must be willing to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (located near Magallanes MRT Station)

• Must be amenable to work on shifting schedules

• College Undergraduates and Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge on scripting or programming skills like VBA, Java, JavaScript, Cucumber is a plus

• Knowledge of testing tools and quality control requirements

• Knowledge in different development tools like Jenkins and Artifactory

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfil obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What we offer:

• A competitive salary and benefits (such as HMO on Day 1)

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• Manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports 
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Collaborate with Systems team in managing CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

The role is responsible for performing a variety of technical and administrative tasks to support the virtual technical training programs and manage the internal community platforms of the Technical Practice Group. This role is also responsible for maintaining learning management systems including but not limited to setup, implementation, monitoring of webinar series, and timely uploads of invitations and recordings.

• Perform various administrative, data collection, data entry, and report writing tasks
• Assist subject matter experts and program directors in updating, maintaining, and organizing documents and other technical information on the business line’s various SharePoint libraries and websites
• Design, maintain, and update business line-specific marketing materials
• Assist in publicizing program information and recruiting instructors and students to the programs
• Assist in scheduling, assigning, coordinating, and managing programs, content, and scheduled live discussions in AECOM University
• Troubleshoot user access issues in various tool and platforms
• Support in managing the business line-specific nomination, application, and approval procedures
• Host webinars led by technical practice leaders or their designates when requested
• Prepare and distribute communication updates to participants and stakeholders
• Assist participants and/or supervisors in establishing an action plan for approved participants who have fallen behind on training sessions
• Coordinate preparation for upcoming Discussion sessions, including confirming & reminding instructors, as well as helping compile, format, and finalize presentations for each Discussion
• Download, convert, and post Discussion recordings and final PowerPoint slides to the course resource library and to AECOM University
• Generate attendance reports for live Discussion sessions, update completions in AECOM University as needed
• Track assignments submitted or any student-submitted questions for the respective Discussion sessions (if applicable)
• Generate, update, track, and post progress reports monthly for program directors for status completions, course completions, learning hours, and user completions.
• Support the review, revisions, and re-recording of on-demand lessons.
• Document and track approved budget against expensed time for the business-line specific programs. As needed, help transfer expenses to approved project numbers
• Support program directors and subject matter experts in accreditation through IACET and in the development and coordination of new programs and webinar series
• Assist in creating training materials using different training modalities and provide input for blended approaches that fits the need
• Assist in reviewing and analyzing responses for the annual student feedback survey 
• Create and update user guides on technical training platforms
• Train appropriate internal staff on hosting webinars for Virtual Instructor Led Training Sessions
• Perform other responsibilities associated with this position as may be appropriate
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.

As a member of the End Users Systems support team, the IT Service Desk Senior Manager will be responsible for managing a team of Service Desk Analysts for day-to-day operations, people management and escalation management. Additionally, this role will require a transformational mindset to identify areas of opportunities to automate and/or simplify processes. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations.

This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.
• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.
• Omni-channel experience-Providing seamless support across multiple communication channels.
• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.
• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.
• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.
• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities:

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.
• Monitor and evaluate team performance, providing feedback and coaching for improvement.
• Analyzes regular performance reports and take actions to ensure desired behaviors from team members
• Ensure service level targets are met and address all service-level complaints.
• Build strong relationships with leaders and stakeholders to command their attention.
• Develops training and performance improvement plans for team members
• Proposes innovation and improvements to current processes/procedures/tools to the Training, Process & Tools Lead
• Identify gaps and areas of poor performance and provide recommendations for automation and simplification
• Apply creative thinking to drive automation goals and align with technology strategy
• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.
• Support the adoption of new technologies and tools.
• Provide subject matter expertise and manage external and internal collaboration projects
• Position may be required to work various time zones, in support of 24x7x365 support requirements.

The Accounts Receivable Specialist will be responsible for overseeing/monitoring the efficiency of the recording of our invoices and the accuracy of our payment/cash applications. This position will report directly to the AR Manager.

• Ensures billings and receivables are correctly processed in a timely manner.
• Addresses and corrects any discrepancies in accounts or billings.
• Serves as a liaison between clients and specialists to negotiate acceptable payment plans.
• Performs other duties as assigned.

Maintains adequate general and technical documents and periodical subscriptions related to projects, with the use of internal document control systems or client specific tools.

Duties and responsibilities include

• Works under general supervision.

• Participates with other team members to achieve common goals.

• Troubleshoots problems of low complexity and recommends appropriate action.

• Effectively contributes to team goals.

• Project size is of low complexity

• Provides document management and project controls support which includes the receipt, inventory, audit, tracking, storage, retrieval and distribution of both classified and unclassified electronic, paper and other media project data and documents according to company policy, and proper procedures for the projects.

• Manages the set up and maintenance of document control / records management for multiple projects and Project Managers.

• Ensures that all local practices and activities comply with company policies and procedures.

The Gamefowl Service and Relations Specialist is responsible for providing technical support to Sales and Game Farm customers in terms of disease control and gamefowl farm management to help generate sales.

He is responsible for building and maintaining strong and strategic relationships with prospective, existing gamefowl players, and government stakeholders. He is also responsible in maintaining a deep knowledge of company gamefowl products and services, in strengthening our corporate and product brands, provision of right support services to build customer loyalty and improve retention. 

He is responsible in identifying the gamefowl breeders and producers needs and requirements and propose suitable solutions. 
 

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role.

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

LOOKING FOR FILIPINOS / PHILIPPINE-BASED CANDIDATES
*We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your active application.

Position : Onboarding Specialist

Schedule : Monday to Friday, 8AM-5PM CST (or 4 hours overlap with CST)

Holidays: US Holidays

​​​​​​​Salary Range : up to USD 1,400

About the Company:
The company aims to help the small business owners, owner/operators and other service-based companies grow through handling back-office tasks that frees up the business to focus on service fulfillment.

Responsibilities:

• The onboarding specialist will support the onboarding of all new clients.
• The company has developed a proprietary AI Voice product
• The onboarding specialist will support the integration of the AI Voice product with the clients services
• The company works primarily with Home Service companies (e.g. Plumbing, electrical)
• The onboarding specialist will ensure that the client has successfully completed all informational requirements that will help AI Voice integration
• Once the AI Voice product has been integrated with the client, the onboarding specialist will monitor all quality assurance to ensure required AI Voice updates are being completed
• The onboarding specialist will act as an ongoing liaison with the client after successful onboarding completed

• 3-5 years of experience working with CRMs
• Proficiency with Microsoft products (Excel, Word, etc). 
• Former onboarding experience would be a plus. 
• Conversational in English (as this role will be occasionally engaging with clients directly)
• Having home service experience and experience with CRM's (e.g. ServiceTitan, HouseCall Pro, etc) would be an added benefit.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

The role will be supporting the day-to-day payroll services for the assigned region (Canada) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance ang alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

The SIP Specialist supports our daily Operations work by creating inspection protocols and ensuring they are always delivered to our front-line inspection teams on time. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Reviews/creates Special IP and ensures that it minimizes the SIP creation by providing feedback, giving suggestions to use the efficient method, and verifying if it meets the client's requirements.
• Collaborates with the other departments to improve the communication between the Project team by giving suggestions to meet the service level expected by the requestor.
• Meets the deadlines of the different requests they receive from internal/external QIMA team members.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L1/L2 Support)

• Mostly Virtual setup but must be willing to report to the office if needed (usually twice a week). Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Preboarding Specialist is responsible for providing support to the talent acquisition process through pre-hire and post-hire activities. The Preboarding Specialist is a member of Cielo’s internal Bridge Team. Driven by quality, the Bridge Team is an expert at background verification, referencing, drug checking, and on-boarding.

Duties and Responsibilities:

• Enter and track candidate orders.
• Review submittals against job requisition and candidate application for compliance.
• Objectively review background and drug reports to ensure compliance for partner.
• Complete welcome calls and email to all candidates.
• Review vendor systems daily to ensure progress and escalate accordingly.
• Provide excellent service to candidate, client teams and/or clients by responding quickly to all inquiries.
• Assist vendor with completion of required check when necessary.
• Monitor candidate onboarding tasks to ensure completion before or by due date.
• May assist with building new client audit detail procedures for the review of candidate orders including auditing candidate orders and ensuring requirements of a position and client standards are established in appropriate technology tools.
• Other duties as assigned.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

AECOM is seeking a PC Senior Specialist (Reporting/PowerBi Specialist) to be based in Manila, Philippines

The job incumbent shall deal mainly with Business Development Manager in preparing reports to stakeholders. Demonstrated ability to utilize his/her broad experience, technical expertise, and familiarity with company policies and procedures as well as exposure to a variety or project complexity, and client interaction, to execute complex project controls efforts. Applies broad knowledge of one professional discipline or advanced knowledge of specific, technical and operation practices.

• Develop and enhance financial reports/dashboards to track and measure success of business line strategic plans, growth initiatives, and cross business line efforts.
• Develop reports to support strategic priorities, such as pipeline, wins, losses, awarded backlog, bookings, revenue, margin, outlook and other KPIs as required. Incorporating data from multiple platforms.
• Drive data quality by proactively identifying and addressing data gaps and training needs.
• Establish excellent working relationships with key stakeholders, including cross business line leads and CRM Power Users.
• Conduct internal and external research including but not limited to external market, Customer Relationship Management (CRM) database, financial metrics, etc.
• Advanced fluency with Excel and understanding of Power BI.
• With extensive experience in dashboard development, connecting and linking to different data source
• Proficiency with MS Office including PowerPoint and Word.
• Knowledgeable in Power Apps/Automation
• Ability to perform and deliver under tight deadlines.
• Demonstrated analytical, reasoning, planning and problem-solving abilities.
• Excellent time-management, organizational and record-keeping skills.
• A high level of self-motivation and flexibility.
• Demonstrated ability to work effectively within a fast-paced, team environment and able to deliver under tight deadlines.
• Excellent written and verbal communication skills.
• Proficient in reading/interpreting corporate financial statements and financial metrics.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Updating patient records in the system.           
• Rebilling medications accordingly.           
• Adding new patients or records in the system for every new facility that will start.           
• Calling facilities and insurance to get claims override           
• Researching for patient's insurance or eligibility           
• Emailing facilities to communicate medications for Prior Authorization 

• At least 6 months BPO experience in a Healthcare Account
• Proficient in using MS Tools (Excel/Word/Outlook)
• Excellent verbal & written English skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Willing to work onsite in MAKATI.
• Amenable working night shift.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced ACCOUNTS PAYABLE SPECIALIST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Drafting of invoices
• Processing of Stampli Card
• Review monthly statements
• Requesting of W9 forms
• Invoice verification

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Proficiency in Microsoft Excel/Google Sheets

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform simple but varied to tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Perform data gathering and report generation to support various reporting requirements for each projects.
• Analyze identified issues and escalate concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess disputes and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.