Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 20
About the Role:
We are looking for a reliable and proactive IT Assistant to provide support in maintaining and troubleshooting IT systems, networks, and equipment within the organization. The ideal candidate will assist the IT team in ensuring the smooth operation of all technology-related activities, responding to user requests, resolving technical issues, and performing basic IT administrative tasks. This role is perfect for someone looking to develop their career in IT while supporting a variety of technical functions in a dynamic environment.
Key Responsibilities:
Technical Support
- Provide first-level technical support to end users for hardware, software, network, and system issues.
- Troubleshoot and resolve common IT issues related to desktops, laptops, printers, peripherals, and network connectivity.
- Set up and configure new devices, such as computers, printers, and phones, ensuring that they are ready for use by staff members.
- Assist in resolving software issues, including installing, updating, and configuring applications for end users.
- Log and track support tickets using an IT service management system to ensure issues are resolved in a timely manner.
Hardware and Software Management
- Assist with inventory management of IT equipment and software licenses, ensuring accurate records are maintained.
- Help in installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and software applications.
- Assist in running regular software updates, patches, and antivirus scans to ensure system security and efficiency.
- Support the deployment of software packages and updates across the organization's devices.
- Assist in troubleshooting and repairing hardware issues, including computers, printers, and mobile devices.
Network and System Administration Support
- Provide basic support in maintaining and monitoring network connectivity, including Wi-Fi, VPN, and local area networks (LAN).
- Assist the IT team with configuring network devices, routers, switches, and firewalls.
- Help monitor system performance and assist with backups, ensuring data integrity and availability.
- Assist in user account management, including creating, updating, and disabling accounts as required.
- Support system troubleshooting and perform diagnostic tests to identify network or hardware issues.
IT Documentation and Reporting
- Assist in documenting IT procedures, processes, and troubleshooting guides for reference by team members and end users.
- Help maintain accurate records of IT equipment and service requests, as well as user access and permissions.
- Report on recurring issues and make suggestions for improvements to IT workflows.
- Assist with preparing reports related to IT infrastructure, support tickets, and other key metrics.
User Training and Support
- Assist in training end users on the proper use of IT systems and tools, including Microsoft Office, email clients, and internal applications.
- Provide guidance on best practices for data security, software usage, and network access.
- Help users troubleshoot minor issues and provide remote assistance via phone, email, or screen-sharing software.
IT Project Support
- Support the IT department in the implementation of IT projects, including hardware and software upgrades, network improvements, and system migrations.
- Assist with testing new systems and applications, gathering feedback from end users, and ensuring successful deployment.
- Help prepare and configure devices and software for new hires and assist with onboarding new users.
General IT Administration
- Perform routine administrative tasks, such as maintaining user directories, managing shared drives, and ensuring printers are operational.
- Assist in maintaining an inventory of IT equipment and help with hardware replacements and repairs when needed.
- Perform periodic audits of IT assets to ensure compliance with licensing and security policies.
Qualifications and Skills:
- Education:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
- Experience:
- 3-5 years of experience in an IT support or assistant role, with experience troubleshooting and resolving hardware and software issues.
- Experience supporting IT systems, networks, and applications in a corporate environment is a plus.
- Technical Skills:
- Familiarity with common operating systems (Windows, macOS, Linux).
- Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, VPNs, Wi-Fi).
- Understanding of hardware components (e.g., computers, printers, routers) and peripheral devices.
- Experience with common productivity tools, including Microsoft Office Suite and Google Workspace.
- Basic knowledge of IT security practices, including antivirus software, firewalls, and password management.
- Familiarity with IT service management (ITSM) tools or helpdesk software is a plus.
- Soft Skills:
- Strong problem-solving skills and the ability to troubleshoot IT issues effectively.
- Excellent communication skills with the ability to explain technical information to non-technical users.
- Strong attention to detail and ability to work independently as well as part of a team.
- Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Customer-focused attitude, providing excellent service to end users
