HR Services - Contact Center Specialist
2 months ago
This role is primarily responsible to provide support to HR Contact Center services and process to ensure accurate processing of basic employee reques..
This role is primarily responsible to provide support to HR Contact Center services and process to ensure accurate processing of basic employee requests tickets, calls, and chat in compliance with internal and external regulations, service level agreements, processes, and procedures.
Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries, e.g., AECOM Leave Accrual policy
Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
Official account of Jobstore.