Total 71 information analyst job vacancies in Makati

Job Purpose:

The purpose of this role is to provide support and assistance for software applications or platforms within client projects, serving as a central hub for addressing customer inquiries, issues, and concerns, with the goal of ensuring a positive and satisfactory experience for customers while representing the organization in a professional and helpful manner.

Key Responsibilities:

• Main and single point of contact for power users, customer-centric and business-oriented (feedback and follow-up).
• Coordination of ticket resolution with internal, external and vendors teams.
• Event- and Incident Management.
• Escalation Management.
• Automation and monitoring processes for alerts to proactively spot issues before the customer.
• High-Level Business Impact Analysis.
• Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance).
• Trend analysis to address root causes.
• Continuous service improvement to reduce incidents and their impacts.
• Overall Tickets backlog management.
• Participate in 24X7 on-call rotations and provide after-hours support as needed.

As a member of the Cost & Fees and Credits team you will be part of a dynamic team located in Zurich, Bioggio and Manila.

Our team consists of software engineers and business analysts .They all put the customer first in pursuit of their roles and the daily tasks required in response.

We are the experts in Avaloq for Pricing and Credit solutions. We take care of all aspects related to these areas in our Avaloq Core Platform and implementation baselines for our SaaS Centers including messaging interfaces.

With us you can be part of many exciting and challenging projects relating to cutting-edge worldwide banking initiatives.

We are looking for a highly motivated Software Engineer with strong analytical thinking and problem-solving skills who is interested in designing and developing scalable solutions for the financial services industry.

Software as a Service (SaaS): We run banking IT for our clients..

Your key tasks:

• Take ownership and responsibility for your area of expertise (Cost & Fees and/or Credits).
• Analyse business requirements and processes
• Evaluate possible scenarios and recommend best business and IT solutions
• Build, parameterize and maintain business IT solutions in Avaloq
• Participate in implementation workshops
• Actively manage client relationship by communicating regularly and providing business consulting services to Avaloq customers
• Prepare reports and project documents concerning new client requirements, ongoing activities and project status.

Execution

• Build client strategy based on defined KPIs for paid social campaigns.
• Participate in weekly internal and external calls

Campaign Tracking and Analytics

• Review and analyze client data to ensure optimal performance on all campaigns in multiple channels.
• Track and reporting of campaign results and analytics.
• Review and implement results vis a vis pacing, QA and trafficking.
• Provide initial insights on campaign trends to executives and planners.

The Capital Markets and Investment Services Analyst will provide support to the Capital Markets & Investment Services team through market research, marketing and promotions, and administrative support.

• Compiles listings to support client requirements and maintains the commercial and industrial property databases. Audits/confirms the veracity of the information before recording.
• Supports the Capital Markets & Investment Services department operators by assisting in the monitoring and updating of the status of commercial and industrial property listings on the company website and other marketing platforms.
• Assist in the implementation of the marketing and promotions strategies for specific properties as developed by the Head of Department and team leads, including out-of-home advertising and digital marketing.
• Supports the Capital Markets & Investment Services department in preparing presentations, pitch materials, submissions and studies that clients need.
• Supports the Capital Markets & Investment Services department in preparing research publications about the real estate investment market.
• Updates Capital Markets & Investment Services marketing collaterals such as Capability Statement and Track Record.
• Provide administrative support for the department such as preparation of periodic company reports, invoicing, deal tracking, referrals, as well as other admin-related matters as determined by the Head of Department

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Execution

• Build client strategy based on defined KPIs for paid social campaigns.
• Participate in weekly internal and external calls

Campaign Tracking and Analytics

• Review and analyze client data to ensure optimal performance on all campaigns in multiple channels.
• Track and reporting of campaign results and analytics.
• Review and implement results vis a vis pacing, QA and trafficking.
• Provide initial insights on campaign trends to executives and planners.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.

What you will be doing

• Act as focal point for incident review and escalation if necessary.

• Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.

• Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.

• Engagement following onset of a production incident.

• Provide immediate tactical response and coordination minimizing duration of service interruptions.

• Consult with other teams on proper integration and correlation of the incident management process and their respective areas.

• Provide regular incident bulletins to teams concerning open or ongoing incidents.

• Ensure effective and rapid response to major incidents.

• Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.

• Other related duties assigned as needed.

What you bring

• Must have at least 2 years of work experience as Incident Management Analyst for ATM Operations.

• Experience in handling tickets or incidents

• Must have a good understanding on ATM fault, dispatch, onlining and deployment is a big plus.  

• Amenable to work in Bonifacio Global City and currently located in Metro Manila.

• Open to work with shifting schedules.

• Considerable knowledge of incident management principles, procedures and techniques

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Good communications skills

• Highly trainable and has willingness to learn the processes and new skills

• Flexibility and adaptability in a working environment

• Good attention to details critical thinking skills

What we offer you

• Competitive salary

• Attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience in ZOS mainframe and related technologies

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience using the Endevor source management system is a plus but not required

• Experience in large-scale credit card processing systems, banking and financial systems is a plus but not required

• No On-Call requirements and shift is normal business hours

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Roles & Responsibilities

• Commercial business partnering
• Sit with Country Associate Commercial Finance Director to work out client commercial deals, strategic pitch alignments, fee proposals /commercial development.
• Prepare and analyze commercial templates and RFPs and review for client commercial agreements/contracts;
• Control contracts to ensure agreed terms are compliant with Groupe policies;
• Commercial strategy, design thinking, and problem-solving
• Drive controls on client commercials along with timely actions.
• Proactively identifying areas to maximize value and profitability by driving commercial analysis
• Work with the business to identify key risks and opportunities and ensure these are mitigated
• Assess risks involved with new initiatives, ensure deadlines are met and be ready to handle rush pitch requirements.
• With support from FP&A, provide analysis to the Business Leaders and provide insight into opportunities and risks.
• Strategizing for improving profitability by training on Margin management and commercial control
• To implement the commercial SOPs and ensure adherence.
• Quarterly client-level profitability reports; including adhoc cluster profitability simulations as requested,
• Resource/time-project reconciliation
• Client Fees and Contract Management, Monitoring, and Reporting
• Leads client audits.
• Other business unit or client-related ad-hoc reports as requested.
• Support the Country ACFD in other commercial finance initiatives.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Important to the role is a client-oriented mindset when selling and developing solutions while having a strong commercial understanding of a payment network business. Your passion for developing new digital payment experiences, creating business opportunities, and a market focused approach will enable you to succeed in this role. Specific work areas will include:

1. Active sales engagement with key partners and client to develop and craft deals to support the growth and active usage of Visa Credentials, and Value-Added Solutions to key clients and digital partners
 

2. Working with partners and clients, while collaborating with various internal stakeholders to grasp business, functional, and technical aspects of digital solutions and combine them with partners’ solutions and capabilities to create market-first or best practices offerings

3. Driving joint solution development efforts in the area of digital solutions and capabilities 

4. Drive implementation through regional and global teams in close collaboration with other key functional areas including marketing, product, consulting & analytics, and client success teams, as applicable

5. Evaluate local fintech and enabler partnerships across multiple segments which can assist in the development of strategic recommendations and business cases to achieve Visa’s strategic goals.

6. Provide guidance and expertise for product and client facing teams and lead discussions with prospective clients.

7. Close monitoring of market trends, emerging technologies, and prospective clients and partners in the digital payments space

8. Lead digital partners and client events as part of Visa’s thought leadership in the digital solutions and payment space

9Support the product team in managing team’s operating expenses for efficiency purposes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience either Manual OR Automation testing

• Cobol mainframe background is a plus but not required

• Has worked with any Banking Systems like payments or cards systems is a plus

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies
• Knowledge of primary database engines with a demonstrated ability to write complex queries to be used for data validation and troubleshooting

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience in ZOS mainframe and related technologies

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience using the Endevor source management system is a plus but not required

• Experience in large-scale credit card processing systems, banking and financial systems is a plus but not required

• No On-Call requirements and shift is normal business hours

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a Performance Incentive Analyst, you will play a crucial role in analyzing and optimizing incentive programs within the organization. Your primary responsibility will be to evaluate the effectiveness of existing incentive structures and propose enhancements to drive desired behaviors and outcomes. You will collaborate closely with various departments, including Human Resources, Finance, and Sales, to ensure that incentive programs align with business objectives while motivating employees to achieve peak performance.

Key Responsibilities:

• Conduct thorough analysis of performance data to assess the efficacy of incentive programs.
• Identify trends, patterns, and areas for improvement to enhance the impact of incentives on employee motivation and productivity.
• Collaborate with stakeholders to design and develop incentive programs tailored to different roles, departments, and organizational goals.
• Utilize financial modeling techniques to forecast the costs and potential returns of incentive programs.
• Maintain accurate and up-to-date records of incentive-related data, including performance metrics, payout calculations, and program guidelines. Implement robust data management processes to ensure data integrity and confidentiality.
• Communicate incentive program details, changes, and updates to relevant stakeholders across the organization.
• Monitor ongoing performance trends and evaluate the impact of incentive programs over time. Proactively identify deviations from expected outcomes and propose corrective actions as needed to optimize program effectiveness.
• Continuously seek opportunities to enhance the design and administration of incentive programs through feedback analysis, benchmarking, and best practice research.

• Bachelor's degree in Business Administration, Finance, Human Resources, or related field is a plus!
• Proven experience in incentive program management.
• Proficient in Google Workspace, specifically in Google Sheets.
• Excellent English communication and presentation abilities.
• Detail-oriented mindset with a focus on accuracy and quality in data management and analysis.
• Ability to collaborate effectively across cross-functional teams and influence stakeholders at all levels of the organization.
• Familiarity with incentive plan design principles, performance measurement methodologies, and regulatory compliance requirements.
• Willing to work in the Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
• With own Laptop or Desktop (8GB RAM, core I5 above) with an internet connection of at least 10mbps.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience using the Endevor source management system.

• Experience in ZOS mainframe

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience in large-scale credit card processing systems, banking and financial systems is a plus

• Experience in Cobol and work-related technologies is a plus

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role: 

A Change Management Analyst is responsible for review and approval of change for basic applications, services, and infrastructure. This role may assist in compilation of quantitative measurements and metrics relating to change activity. Additionally, may be involved in basic process improvement and modification.

What you will be doing:

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third party audit requirements.

• Developing and maintaining standardized change management methodologies, tools and best practices.

• Provide guidance and support to team members ensuring everyone is aligned with the current change process.

• Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedules. Organize and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.

• Reviews completeness and quality of change information entered in the change management system and works with change owners to correct deficiencies.

• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.

• Proactively identify and address roadblocks or issues, implementing efficient solutions to ensure smooth change implementation.

• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 7 years of work experience in the IT Industry as a Change Management Analyst

• Must have an exposure on managing and driving change initiatives across multiple platforms and line of business following industry standard change management practice and methodologies.

• Strong understanding on ITSM Processes: Incident Management, Problem Management Change Management

• Strong background with ServiceNow and related modules like CMDB and Change/Incident/Problem/Service Request Management

• Experience in moderating change-related discussions, monitoring change lifecycle and preparing report on qualitative data and change KPIs.

• Adept in using Microsoft applications to present change plans, updates, progress, and outcomes to stakeholders.

• Bachelor’s degree in a relative field or equivalent practical experience.

• Excellent time management skills, effectively prioritize and manage multiple tasks and projects simultaneously.

• Good written and verbal communication skills, flexibility, versatility, dependability

• Strong people management skills with the ability to build relationships to drive change efficiently.

• Skilled in identifying and implementing process improvements.

Bonus if you have:

• ITIL certification is a plus.

• Background with Banking and Payments

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

Total Number of Openings

Responsibilities for this position may include but are not limited to:

1.  Provides general accounting and reporting services to the regional Supply and Trading Finance organizations in Asia Pacific that may include but are not limited to:
•  Settles payables and send out invoices to 3rd party counterparties, affiliates and intercompany entities after interpreting contracts and validating important and required information against necessary documents.

•  Works with the front office and/or middle office to update and correct pricing and quantities in Trading System (SRA).
•  Enters accrual entries into SAP based on invoices or other necessary documents that are not yet received in time for the month-end close.
•  Accounts for all associated secondary costs to physical transactions.
•  Accounts for other instruments used to hedge company price in SRA and SAP.
•  Prepares forecast of cash payments and receipts reporting.
•  Performs month-end reconciliations including GL Account reconciliation, SRA-SAP reconciliation, inventory reconciliation and address Interco imbalances.
•  Reconcile strategies and providing preliminary P&L analysis.

•  Supports and provide comments for the balance sheet accounts reconciliation including trace and escalation.
•  Supports SOX controls and testing, and internal/external audit requirements.
•  Handles ad-hoc inquiries from In-country Finance, Front/Middle Office as well as counterparties (3rd Party, Affiliates or Intercompany).
 

2.  Partnering with Manila Midstream Accounting Leadership Team in delivering reliable and cost-efficient services:
•  Monitors effectiveness of applicable controls, assesses gaps, develop corrective plans, report on progress made, and results.
•  Establishes processes and procedures to ensure conformance and alignment with corporate requirements.
•  Supports internal and external financial audits; serves as a contact for internal and external auditors.  Provides guidance on financial internal control issues.
•  Assists team in executing the work plans and support its revisions as appropriate to meet changing needs and requirements.
 

Required Qualifications:

•  Bachelor's Degree in Accounting
•  Minimum of five (5) years overall work experience.
•  Good oral and written communication skills
•  Strong analytical, teamwork and customer engagement skills
•  Must have the propensity to work in a proactive, results-oriented, and customer-focused environment
•  Open to shifting schedule

Preferred Qualifications:
•  Experience in SAP
•  General Accounting, Accounts Payable and Accounts Receivable process exposure preferred

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