Total 322 it analyst job vacancies in Taguig, Metro Manila

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary :
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.
 
What you will be doing:

• Conduct data analysis and interpretation of trends, patterns, and insights to identify opportunities for process optimization, cost reduction, and experience enhancement.

• Responsible for collecting and analyzing data from various sources, utilizing data visualization, and reporting tools, and deriving insights and recommendations that support business decision-making and improvement.

• Discuss and elaborate on requirements with FIS Internal Business Users and Stakeholders to effectively communicate, ask the right questions, and capture their needs and expectations.

• Facilitates and leads workshops to expand requirements and provide solutions. The ability to design and conduct interactive sessions with stakeholders, elicit feedback, and present possible solutions that address their pain points and goals is essential.

• As a Business Systems Analyst Specialist, the role involves being at the heart of projects, collaborating with various teams and roles across the organization, including Product Owners, Architects, and Developers within the Technology team.

• The ability to understand and align with different functions will be key to the success of the projects.

• Investigate FIS Internal Business User activities, playing a key role by testing systems and providing competitive solutions.

• Conduct research and analysis, test the systems' functionality and usability, and propose feasible, cost-effective, and value-adding solutions.

• Enable user-centric design through continuous engagement with FIS Internal Business Users.

• The ability to empathize with the FIS Internal Business Users, understand their needs and preferences, and involve them in the design and validation process is crucial to our success.

• Supports the Transformation Lead and the FIS Internal Business Users in solving design and implementation challenges.

• Assists the Transformation Lead in defining the product vision and roadmap, translating business requirements into technical specifications, and ensuring the delivery of high-quality solutions that meet the business objectives and expectations.

• Collaborates with cross-functional teams, including business stakeholders, solution architecture, third-party vendors, data, and infrastructure teams to document technical solutions aligned with business objectives.

• Ensures scalability, security, and regulatory compliance such as consumer duty. Works with various technical teams, understands the architecture and data flows, documents the technical solutions and business rules, and ensures compliance with relevant standards and regulations.

• Create comprehensive business requirements documents, functional specifications, and use cases to guide development and testing activities.

• This will involve producing clear and detailed documentation that captures the business needs, and functional and non-functional requirements and includes use cases and scenarios that illustrate the expected behavior and outcomes of the solutions.

• Builds strong relationships with business stakeholders and vendor partners, ensuring effective communication, managing expectations, and resolving any conflicts or issues during the project lifecycle.

• Is responsible for establishing trust and rapport with the stakeholders and the vendors, communicating proactively and transparently, managing the expectations and the scope, and resolving any conflicts or issues that may arise during the project lifecycle.

• Develop innovative solutions and recommend process changes, system enhancements, or other initiatives to address identified issues and achieve business objectives.

• The candidate should be able to think creatively and critically, identify and evaluate alternative solutions, and recommend the best course of action that solves the problems and adds value to the business.

• Support testing efforts by defining test scenarios, coordinating testing activities, and verifying that implemented solutions meet business requirements and quality standards.

• You will be able to define the test scenarios and the acceptance criteria, coordinate the testing activities with the testers and the developers, and verify that the implemented solutions meet the business requirements and the quality standards.

• Identify opportunities for continuous improvement in processes, tools, methodologies, and best practices related to business analysis.

• Monitor and evaluate the solutions' performance and outcomes, solicit feedback and lessons learned, and identify opportunities for improvement in these areas.

What you will bring :

• Agile Principles, Methodology and Practices.

• You have a solid understanding and experience in applying agile principles, methodology, and practices, such as Scrum or Kanban, to deliver iterative, incremental, and customer-focused solutions.

• Four (4) years of systems and business analysis experience, requires a proven track record of performing systems and business analysis, such as eliciting, analyzing, validating, and managing requirements, designing and modelling processes, and documenting and communicating solutions.

• Demonstrable experience gathering and analyzing technical and non-technical information, documenting processes and solutions to solve problems or meet business/systems outcomes.

• Solid experience gathering and analyzing technical and non-technical information, such as data, documents, interviews, observations, surveys, or workshops.

• Demonstrable experience in documenting processes and solutions using tools in the Microsoft 0365 environment.

• Previous experience in handling large projects related to building and delivering innovative and robust solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)

• Experience in AI implementations, preferably with Microsoft Copilot or similar AI-driven tools that can accelerate and enhance development.

• Experience in developing and integrating conversational agents using Microsoft Bot Framework and customizing them to suit various scenarios and intents.

• Previous exposure to large projects using Azure Machine Learning and Azure Databricks to create, train, and deploy machine learning models and apply them to various data sources and types.

• Familiarity with Microsoft AI principles, responsible AI practices, and how to implement them in solutions.

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Innovation matters. With best best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES at our clients.

What is the job purpose?

• Execute marketing research studies by compiling, analyzing, and interpreting marketing research data, writing client reports, and constructing presentations
• Generate polished diagnostic analyses/reports, summarizing BASES conclusions and recommendations in a concise, client-friendly manner
• Support the Client Development team in driving revenue by delivering excellent project work that results in repeat business

Responsibilities

• Execute against projects across a variety of clients, meeting agreed-upon milestones
• Be accountable for high-quality client deliverables in partnership with your Client Consulting team
• Analyze study results to draft reports, and presentations
• Summarize data for the production of tables, charts, and graphs
• Develop a strong understanding of successful innovation within the first 6 months of the job (NIQ BASES Factors for Success, Activation Profile, Demand Driven Innovation Theory, BASES Forecasting Models) and apply this understanding to client deliverables
• Handle project-related client correspondence as needed
• Participate in client discussions/presentations and work through implications, and recommendations based on the data
• Partner with forecast analysts to provide cohesive stories
• Demonstrate a basic understanding of what drives in-market sales and forecasting theory
• Support Client Development teams on value-add and meta-analysis
• Support special projects and thought leadership initiatives
• Support the development of client training related to consumer demand principles

The Business Analyst will be responsible for analyzing, configuring, and optimizing our NetSuite ERP and other financial systems. This role will work closely with the accounting, finance operations, and FP&A teams, providing support and insights to users across multiple time zones.

Key Responsibilities:

System Analysis and Optimization:

• Conduct thorough analyses of current finance processes and systems, identifying inefficiencies and recommending optimized solutions.
• Develop detailed process maps and workflows to streamline financial operations and enhance system performance.

Integration Management:

• Oversee the integration of NetSuite with other financial systems and third-party applications, ensuring seamless data flow and synchronization.

Training and Documentation:

• Develop and deliver comprehensive training programs for new and existing users on NetSuite functionalities and finance processes.
• Create and maintain detailed documentation for financial system policies, procedures, configurations, and customizations.

Change Management:

• Collaborate with stakeholders to gather and document detailed change requests, develop functional specifications, and implement approved changes.
• Conduct impact assessments, develop test plans, and coordinate user acceptance testing (UAT) to ensure successful system updates and enhancements.

User Support:

• Provide expert-level support to end users, addressing queries and issues via help desk ticketing systems and direct communication.

Special Projects:

• Lead and participate in special projects and strategic initiatives aimed at improving finance systems and processes.
• Collaborate with cross-functional teams to drive continuous improvement and innovation in financial operations.

Stakeholder Communication:

• Facilitate regular meetings with finance, accounting, and FP&A teams to discuss system performance, gather feedback, and identify improvement opportunities.
• Prepare and present detailed reports and presentations on system performance, project progress, and improvement initiatives to senior management.

Compliance and Risk Management:

• Ensure financial systems comply with internal policies, industry standards, and regulatory requirements.
• Conduct periodic reviews and audits of financial processes and systems to identify and mitigate risks.

This role is accountable for activities related to Quality checks (Acid tests, Primary testing of data, Retailer Accreditation) from receipt of the data to data loading into the system for  data sources that Nielseniq receives. Data Analysts will be responsible for onboarding \ setting up, upload and monitoring data (all Data types ) into the ingestion platform \ other input platforms. This role is also responsible for monitoring, cleansing, classification & verification of received data, managing metadata, Troubleshooting, and handling Client queries. 

Quality Testing: 

• Support all sourcing Teams, operations and Product Leadership with any requests around data quality testing for new / prospective Suppliers
• Run Quality checks and provide feedback (Such as Acid test, Retailer Accreditation / other defined quality protocols) on sample data as requested. 

Data Onboarding: 

• Understand the data format agreed with the Supplier as per the contract and complete set up on Ingestion/ any other Input platform
• Data cleaning, verification and classification as needed
• Upload of received files to platform as needed
• Troubleshooting with the Supplier in case data is not in agreed format or any other issues with data upload such as file issues ( type/ location/ special characters etc.) 

BAU Operations: 

• Create procedures to support ongoing BAU Ops
• Ensuring data receipt as per schedule, following escalation process if the data not received on the agreed date in the desired format
• Data cleaning, verification and classification as needed
• Responsible for sending and contacting retailers to verify data queries or store queries (e.g missing addresses etc)
• Load data/monitor auto upload into ingestion/ any other input platform
• Update retailer KPIs on timeliness and Quality such as Retailer Information Systems(RIS) update 

KPI Tracking & Reporting: 

• Regularly update Supplier KPIs on data timeliness and Quality (RIS)
• Work with Supplier Compliance & Management to improve Quality KPIs for the Supplier
• Work as a single source of truth for all data/logic related inquiries 

Trouble Shooting & Enquiries: 

• Engage with Supplier SPOC - in case data not received on time or issues with the data
• Raise ticket and ensure resolution if any issues with NielsenIQ systems to upload data for downstream processes
• Resolve/escalate issues flagged by inputs systems and follow through the closure
• Provide analysis and handle communication-related to Client inquiries. 

This role primarily provides support to the Total Rewards (TR) Department in the implementation and maintenance of compensation programs and related systems. Such programs include annual compensation planning and base pay program, bonus and other incentive plans, job evaluations, market pricing, ad hoc salary analysis, salary structure development and analytics and salary survey participation.

• Supports in performing assigned compensation activities and ensure compliance based on standard operating processes, SLA, KPIs, and relevant policies. 
• Performs audits of HR data such as compensation and rewards
• Participates in assigned activities relevant to annual salary surveys and various ad-hoc compensation requests as needed.
• Provides administrative and maintenance support related to Workday and other relevant HR systems
• Gathers information and documentation to assist in resolving straight forward issues within the assigned process
• Perform communication maintenance activities and monitors the tools relevant to Compensation Team such as email inbox, ticketing software, and other relevant HR tools.
• Prepares, submits, tracks and audits requests received through various platforms such as email inbox and ticketing tool
• Generates regular reports related to transactions such as volume, types, and status
• Maintains current processes and incorporate documentation updates as required
• Assists in day-to-day transactions under Stock Plan administration
• Monitors comprehensive list of LTI awards in various parts of the business
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.
• Perform ad hoc tasks as requested or assigned

• Manage the Accounts Receivable and Accounts Payable topics
• Accounts receivable and accounts payable postings
• Provide support in controlling
• Profit and loss (P&L) report generation and automation

Join Balsam International as a contractual Engagement Marketing Analyst and lead innovative strategies across Social Media & Reputation Management, Content & Influencer Marketing, and Customer Relations Marketing. Manage impactful campaigns, analyze performance, identify opportunities, and collaborate on projects that drive success. Be part of our diverse, equitable, and inclusive team, creating joy and optimizing future initiatives while sharing insights with our dedicated team.

What you’ll be doing:

Overall Engagement Marketing Execution

1. Assists in monitoring the brand’s social media channels (Facebook, Instagram, X, Pinterest, TikTok) and campaigns.
   • Creates copy and assets for the social media calendar.
   • Monitors social media & influencer campaigns and flags issues that may come up.
   • Engages with audience and community members via comments and direct messages.
2. Assists in the brand and products’ online reputation.
   • Moderates and solicits for reviews on sites such as Trustpilot and Power Reviews.
   • Updates Customer Review file for cross-functional teams.
3. Assists Influencer Marketing initiatives and activities.
   • Monitors ongoing campaigns and flags issues that may come up.
   • Replies to unsolicited influencers.
   • Conducts initial outreach to influencers.
   • Updates trackers and analytics data on social platforms
4. Monitors and keeps up with marketing and competitor trends, topics, articles, and news to be shared as learnings within the team or to the brand’s social communities.
5. Helps in managing all our SM channels and review sites.
6. Documents processes, strategies, and campaigns for internal and external reference.
7. Delivers high-quality results on projects of low complexity; output meets and/or exceeds established timelines.

Email Marketing Execution & Analysis 

1. Assists in the development and management of email marketing initiatives. 
2. Helps manage and execute email campaigns.
3. Updates creative briefs for asset requests and monitors JIRA tickets.
4. Conducts email proofing to check all email campaigns and flows are precise and flawless prior to deployment.
5. Assists in performance tracking and reporting for stakeholders on a weekly basis.
6. Assists in launching email campaigns and influencer vetting.

Performs other duties that may be assigned from time to time.

What we’re looking for:

• Bachelor’s Degree in Marketing or any related fields.

• Minimum of one (1) year of relevant experience in Engagement Marketing channels such as Social Media, Content, Influencer, or Email List any desired skill set. 

• Proficient in MS Office – Outlook, Word, Excel, PowerPoint.

• Experience in Marketing is not required but is definitely a plus.

Location: The Engagement Marketing Analyst (Contract) position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Note: An online assessment will also be part of the recruitment process.

Status: This is a contractual position with no benefits included.

Duration: This post will run for four (4) months only.

Hardware Provision: Company-issued Laptop will not be provided.

This role primarily provides support to the Total Rewards (TR) Department in the implementation and maintenance of compensation programs and related systems. Such programs include annual compensation planning and base pay program, bonus and other incentive plans, job evaluations, market pricing, ad hoc salary analysis, salary structure development and analytics and salary survey participation.

• Supports in performing assigned compensation activities and ensure compliance based on standard operating processes, SLA, KPIs, and relevant policies. 
• Performs audits of HR data such as compensation and rewards
• Participates in assigned activities relevant to annual salary surveys and various ad-hoc compensation requests as needed.
• Provides administrative and maintenance support related to Workday and other relevant HR systems
• Gathers information and documentation to assist in resolving straight forward issues within the assigned process
• Perform communication maintenance activities and monitors the tools relevant to Compensation Team such as email inbox, ticketing software, and other relevant HR tools.
• Prepares, submits, tracks and audits requests received through various platforms such as email inbox and ticketing tool
• Generates regular reports related to transactions such as volume, types, and status
• Maintains current processes and incorporate documentation updates as required
• Assists in day-to-day transactions under Stock Plan administration
• Monitors comprehensive list of LTI awards in various parts of the business
• May assist with department initiatives and projects by performing advanced research and/or analysis. Advance approval is required when there are financial implications.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Support selected simple process improvement initiatives to streamline processes.
• Perform ad hoc tasks as requested or assigned

Reporting to the Channel Sales Information Lead, the Sales Information Analyst is responsible for collecting, processing, synthesizing, and analyzing sales data for the use of the TCM, Sales, CMII, Brand Category Mktg, Finance, and Supply Chain teams.

1. Data Collection and Validation:

• Collect, validate, and maintain accurate sales data from various sources, including internal databases and external platforms.
• Implement data quality checks and validations to ensure data integrity and reliability.

2. Data Analysis and Reporting:

• Conduct in-depth analysis of sales data to identify trends, patterns, and opportunities.
• Generate regular reports to communicate key performance indicators (KPIs) to stakeholders.
• Provide insights and recommendations based on data analysis to support strategic decision-making.

3. Process Optimization:

• Identify opportunities for streamlining data management processes and improving efficiency.
• Implement best practices for data governance and data management within the Trade Channel Marketing team.

4. Cross-Functional Collaboration:

• Collaborate with other departments, including sales, and finance, to ensure seamless communication and alignment of data-related activities.
• Work closely with the team to provide data support for trade marketing initiatives of the marketing team.

Salary: P90,000 – P140,000 (Monthly Package)

Schedule: Monday-Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• With at least 2 years of Web Development industry experience
• Azure Cloud Experience with at least 2 years in enterprise-level
• Solid experience with Shopify with Liquid Template experience
• Knowledgeable with technologies like: HTML, CSS, SCSS/SASS, ReactJs and Redux, Typescript
• Experienced in CRO platforms Google Optimize, Optimizely
• Ability to migrate from other platforms such as WooCommerce, BigCommerce
• Knowledgeable in GIT flow and GIT repositories
• Solid design principles, clean code and ability to identify the right design patterns

What will you do?

• Use your strong technical expertise and team-playing skills to complement and get the best out of the existing team.

• Follow the coding standards and design principles outlined by the technical leadership team.
• Participate in sizing sessions and contribute your estimates.
• Write Clean code
• Write unit tests and ensure the code coverage meets the desired levels.
• Prepare run sheets for weekly deployments & hot fix cutovers for your work items.
• Take ownership in delivery and be accountable.
• Create pages that expected to meet google page speed insights
• Responsible for production support activities and being a member of the support roster.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Set Up
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an Australian tech-driven agency specializing in Personalization, eCommerce Growth, and Retail Media. They use customer data and data platforms to accelerate online growth for businesses. Their playbooks and frameworks help brands connect with customers, drive conversions, and achieve remarkable results in the digital landscape.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About Pearl:

Pearl connects top talent from around the world with US and EU based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

About the job
Role:  Operations Analyst
Work schedule: Full Time | 40 hours per week | Monday to Friday, 8 AM to 6 PM Pacific Time
Type of Contract: Independent Contractor
Salary Range: up to 2,000 USD per month (depending upon skills and experience)

About the Role:

We are seeking a detail-oriented and analytical Operations Analyst to join our team and play a crucial role in our daily call analysis and reporting processes.

As our Operations Associate, you will be responsible for reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and our clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

We offer competitive compensation, benefits, and the chance to grow with a dynamic, fast-paced company.

Duties and Responsibilities:

• Analyze customer calls for quality, compliance, and issue identification
• Prepare detailed reports on call performance, trends, and areas for improvement
• Communicate findings to internal teams and clients through well-structured reports
• Collaborate with the quality assurance team to develop and refine call evaluation criteria
• Identify opportunities for improvement and efficiency gains in our technology
• Assist in the creation and maintenance of dashboards for real-time performance monitoring
• Contribute to the continuous improvement of our call analysis and reporting tools and methodologies.

• Bachelor's degree in Business Administration, Data Analytics, or related field
• At least 2-3 years of experience in operations, quality assurance, or customer service environments
• Proficiency in data analysis tools like MS Excel, SQL, Tableau and PowerBi, project management tool like Jira and Slack
• Knowledge of healthcare-specific terminology
• Project management experience is a plus!
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.
• Excellent written and verbal communication skills
• Detail-oriented with a keen eye for identifying patterns and anomalies in data
• Ability to manage time effectively and meet daily reporting deadlines
• Strong problem-solving skills and a proactive approach to addressing issues

• Competitive pay and performance bonuses
• Professional development opportunities and training budget
• Flexible work hours and remote work options (post-onboarding)

Position : Operations QA Analyst

Working Hours : Full-Time; 40 hours/week; US Pacific Time Zone Work Hours

Salary: USD 1,000 - USD 1,700/month

About the role:

We are seeking a detail-oriented and analytical Operations Analyst to join our team and play a crucial role in our daily call analysis and reporting processes.

As our Operations Associate, you will be responsible for reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and our clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

We offer competitive compensation, benefits, and the chance to grow with a dynamic, fast-paced

company.

Main Responsibilities:

• Analyze customer calls for quality, compliance, and issue identification
• Prepare detailed reports on call performance, trends, and areas for improvement
• Communicate findings to internal teams and clients through well-structured reports
• Collaborate with the quality assurance team to develop and refine call evaluation criteria
• Identify opportunities for improvement and efficiency gains in our technology
• Assist in the creation and maintenance of dashboards for real-time performance monitoring
• Contribute to the continuous improvement of our call analysis and reporting tools and methodologies

• Bachelor's degree in Business Administration, Data Analytics, or related field
• 2-3 years of experience in quality assurance in a customer service environment
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.
• Excellent written and verbal communication skills
• Proficiency in data analysis tools (e.g., Excel, SQL)
• Detail-oriented with a keen eye for identifying patterns and anomalies in data
• Ability to manage time effectively and meet daily reporting deadlines
• Strong problem-solving skills and a proactive approach to addressing issues

Bonus Points:

• Experience with call center operations or customer service metrics is preferred
• Proficiency with reporting software (e.g., Tableau, Power BI)
• Knowledge of healthcare-specific terminology
• Project management skills
• Background in statistical analysis or data science
• Experience in developing and delivering training programs

• Competitive pay and performance bonuses
• Professional development opportunities and training budget
• Flexible work hours and remote work options (post-onboarding)

DISCLAIMER: Please note that this job posting is for active pooling purposes only. By submitting your application, you are expressing interest in potential future opportunities with Activate Talent. Your application will be kept on file, and we will reach out to you when a role becomes available that matches your qualifications and experience.

Job Overview:

The Data Entry/Data Analyst will be responsible for accurately and efficiently entering data into databases, as well as analyzing and interpreting the data to extract meaningful insights. This role requires strong attention to detail, proficiency in data entry tools, and the ability to manipulate and analyze data effectively.

Key Responsibilities:

• Enter data into databases accurately and efficiently, following established guidelines and procedures.
• Perform data validation and reconciliation to ensure data accuracy and completeness.
• Conduct data analysis and interpretation to identify trends, patterns, and insights.
• Manipulate and transform data using tools and software such as Microsoft Excel, SQL, or data visualization tools.
• Generate reports and presentations based on data analysis to communicate findings to stakeholders.
• Collaborate with cross-functional teams to gather data requirements and provide support in data-related projects.
• Maintain data confidentiality and security.
• Stay updated with industry trends and best practices in data entry and analysis.

• Experience in data entry or data analysis role.
• Proficiency in data entry tools and software, such as Microsoft Excel.
• Strong attention to detail, accuracy, and efficient data entry skills.
• Ability to interpret and analyze data to extract meaningful insights.
• Knowledge of database management and data manipulation techniques.
• Basic understanding of data validation and reconciliation processes.
• Good communication and collaboration skills.
• Ability to work independently and in a team environment.

• Permanent remote work

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.

What will you be doing:

• Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.

• Monitors, responds and provides resolution for all network problem and incident tickets.

• Utilizing ServiceNow, documents status updates and problem resolutions.

• Performs customer service duties and responds to customer requests as defined by management.

• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.

• Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.

• Prepares activity reports as requested by management.

• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.

• Maintains network services documentation related to work area.

• Completes network change requests in accordance with service level agreements.

• Maintains network lab and equipment inventory.

• Other related duties assigned as needed.

What you bring:

• Bachelor’s degree in computer science or the equivalent combination of education, training, or work experience.

• 8+ years of strong technical knowledge of Juniper SRX, Palo Alto, Cisco ASA/Firepower and CheckPoint Firewalls.

• Solid technical knowledge of BlueCoat Proxy is desirable.

• Ability to design complex security solutions.

• Identifies opportunities and executes plans to improve workflow and understands and quantifies business impacts of those improvements for communication to management.

• Resolves and/or performs follow through to resolve Network security issues.

• Excellent troubleshooting skills

• Providing overall security analysis and recommendations.

• Thorough understanding of Security compliance and risk management.

• Experienced in handling complex upgrades and migration of multi-vendor Firewall Devices.

• Ability to handle escalations under high pressure situations.

• Ability to identify problems and recommend solutions to improve efficiency using Automation and innovative ideas.

• Mentor and guide Junior engineers.

• Implements and administers information security controls using software and vendor security systems.

• Interfaces with user community to understand security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security.

• Desired - JNCIE-Security or CCIE-Security or PCNSE

• Solid understanding of networks technologies (protocols, design concepts, access control)

• Solid understanding of security technologies (encryption, data protection, design, privilege access, etc.)

• Proficiency in time management, communications, decision making, presentation and organizational skills

• Proficiency in planning, reporting, establishing goals and objectives, standards, priorities, and schedules

What we offer you:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary: Provide production support during batch cycle (high severity tickets). Handle triage tickets for investigation of issue. Will be supporting existing IBS Core Banking system. Enhancement of existing applications in a service delivery perspective (focus on reliability).

What You Will Be Doing:

• Provides technical support activities for a software production processing environment.

• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

• Detects, diagnoses and reports related problems.

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Creates and maintains complete documentation relative to the support of application software.

• Provides twenty-four hour support for applications and supporting software.

• Provides consultation to internal users with regard to software capabilities and use.

• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.

• Conducts production support validations/certifications and accepts turnover from development.

• Provides standardized operational reporting metrics to business as well as information technology management.

• Monitors and maintains product availability, capacity and performance for products based on defined service level.

• Provides support to the application security functionality and related administrative and audit services.

• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.

• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

• Other related duties assigned as needed.

​

What You Will Bring:

• Must have skills/tools/experience: Batch production support, IBM mainframe, JCL, CICS, COBOL

• Nice to have skills/tools/experience: IMS, DB2, Deposit system, Core Banking system

• Must be amenable to work on shifting schedules

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (Near Magallanes MRT Station, EDSA)

• Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels

• Requires a working knowledge of applications and utilities used by supported products

• Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems

• Ability to demonstrate interpersonal and teambuilding skills and manage conflict

• Ability to understand and apply concepts

• Ability to analyze and solve problems using learned techniques and tools including escalation practices

• Skilled use of Microsoft Office package and related software applications is required

• Team skills, including the ability to establish and maintain effective working relationships

• General business skills, industry knowledge, financial management and planning skills

• Strong analytical, statistical and problem solving skills

• Ability to utilize judgment in decision making process and decisions related to job tasks

• Strong organizational skills and ability to handle multiple tasks and meet deadlines

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

What We Offer:

• A competitive salary and benefits (including HMO on the first day)

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Prepare customer invoices.
• Send Statement of Accounts/ Payment Reminders to customers
• Liaise with customers on matters related to billing and collection.
• Maintain the Project Backlog and Resource List update.
• Create and update projects.
• Review Contractor Timesheet for accuracy and follow up for pending timesheets.
• Perform related tasks as guided by your manager or the Accounting Manager

Position : Data Analyst 1

Working Hours : Full-Time; US Mountain Time Zone Work Hours

Salary: USD 1,500 - USD 2,000/month

Seeking Analytical Minds: Our client is seeking a Data Analyst with strong spoken English skills and

an interest in artificial intelligence. In this role, you will be tasked with reviewing popular analytics

tools to see how they compare across core competencies, recording yourself as you review the

tools.

This is an incredible chance to work from the comfort of your homeland while making a significant

impact on the global stage. Join us and discover a world of possibilities right from where you are.

Main Responsibilities:

• Record video walkthroughs of popular analytics tools and groundbreaking new AI features
• Collect, clean, and analyze data to identify trends, patterns, and insights
• Develop and dashboards and reports
• Write complex SQL queries to extract and manipulate data from various databases

• Excellent spoken English skills
• Minimum 2 years of experience as a Data Analyst
• Proficient in Power BI and Tableau for data visualization
• Strong experience with SQL for data extraction and manipulation
• Experience teaching English or experience living in an English speaking country will be a big plus but not required.

Salary: P60,000 to P90,000 (Monthly Package)

Schedule: Monday – Friday (10:00 PM – 7:00 AM PHT)

What are we looking for?

Skills Required:

• At least 4+ years of experience on a similar role
• Expertise in investment principles, asset allocation and portfolio management.
• Background in banking and/or financial services industry
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

Nice to Have:

• Familiarity with Excel VBA is a plus for tasks involving automation and streamlining coding processes.
• CFA

What will you do?

Client Reporting & Presentations:

• Draft and update client investment presentations, encompassing performance reports and market analysis.
• Maintain and update forecasting models for private investment portfolio.

Investment Database & Performance Monitoring:

• Manage the Private Investment Database, ensuring accurate cash flow reconciliation and asset value tracking.

Portfolio Analysis, Management & Modeling:

• Perform diagnostic analysis and create rebalancing plans on client portfolios and execute Monte Carlo simulations for risk assessment.

Investment Compliance & Operations:

• Ensure compliance with regulatory requirements, including AML/KYC.
• Coordinate with custodians for accurate cost basis reconciliation.
• Manage private investment subscriptions and account openings.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, an American Financial Services company with over 39 years of expertise in delivering investment, financial advisory, and wealth management services, is gearing up to grow its team. They have delivered client-centric planning and sophisticated investment advice for the past four decades and is dedicated to serving client families worldwide and providing objective advice focused on our client's best interests.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

About Pluto

Pluto is the Enterprise Spend Management platform for MENA serving the $30 Trillion+ B2B Payments market. Pluto has been awarded the "Corporate solutions of the year" by the Middle Eastern Fintech Association.

Pluto is backed by some of Silicon Valley’s top-tier venture capital firms. We’ve raised $7M Seed from top investors and operators, including founders from Ramp, Airbase, Plaid, Italic & Senior Leadership at Shopify, Cash App, Checkout.com, Alloy and some of the worlds most successful FinTech VCs like GFC, Graph Ventures, Soma Capital, Adapt Ventures, amongst others who’ve trusted us

• Remote Friendly Workplace
• Frequent team off sites!
• Bonuses on exceptional performance

If you're looking to build your career in an exciting, challenging, and yet fun and rewarding working environment, this is your sign!

Join us; apply now!

We are looking for a Clinical Quality Control Specialist! As a Clinical Quality Control Specialist, you will be responsible for handling the end-to-end monitoring and inspecting the clinical research protocols subject's chart. As a Clinical Quality Control Specialist, you are also responsible for:

• Generating missed visits and out-of-window reports daily
• Closely coordinate with the onsite team
• Ensure that the visits are scheduled and appropriate documentation is captured within the source.
• End-to-end monitoring of the subject's chart from screening up until the end of treatment
• Make modifications and improvements to the data or reports
• Ensuring that the organization's output is accurate in order to meet established quality standards
• Produce, evaluate, and validate audit reports which will be discussed with the superiors.

What were looking for

• Working knowledge of tools, methods, and concepts of Quality Control or Clinical Research
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written
• Excellent data collection and analysis skills
• A keen eye for detail and a results-driven approach
• Ability to work in a team-fostered environment.
• Ability to prioritize and organize work in a multitasked environment..
• Ability to maintain the highest level of confidentiality.
• Thorough knowledge of quality control standards and testing methodologies
• An experience as a Clinical Research Associate or Clinical Research Officer (CRA/CRO) is a plus!

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Life Insurance
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will do:

• Runs mainframe batch cycles for different clients and environments.

• Maintains mainframe batch schedules.

• Supports release, upgrade, change, and patching activities.

• Effectively communicates activities and findings in oral and written forms.

• Controls and manages own daily activities.

• Provides internal quality assurance.

• Supports developers to identify risks and develops mitigation strategies.

• Organizes and maintains the test script library.

• Develops automation scripts for operations.

• Other related duties assigned as needed.

What you will need:

• Knowledge of methods, tools and technology related to Cobol, Zena, and mainframe batch.

• Must be willing to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg, located at Makati City, near Magallanes MRT Station, EDS

• Must be amenable to work on either morning or night shift; possibility of working on a permanent night shift

• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner.

• Knowledge of basic principles, processes, phases and SDLC methodologies

• Knowledge of VSAM, JCL, Zeke, Zena, Rexx, ISPF, Cobol, SAR.

• Knowledge of Outlook VBA, Excel VBA, Power Automate (nice to have).

• College Undergraduates with relevant work experiences are welcome to apply

• Skill in understanding and focusing on the client needs.

• Skill in analysis, solid decision-making and problem solving.

• Ability to work in an agile and SRE environment.

• Ability to deliver results under pressure.

• Ability to do multi-tasking.

• Ability to demonstrate interpersonal and teambuilding skills working with technical and non-technical individuals.

• Ability to communicate effectively verbally and in writing.

• Ability to establish and maintain effective working relationships with employees, clients, vendors and public.

What we offer:

• A competitive salary and benefits (such as HMO Coverage on Day-1)

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Looking to join a revolutionary new company and be part of the even greater things to come?

If you're looking to build your career in an exciting, challenging, and yet fun and rewarding working environment, this is your sign!

Join us, apply NOW!

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills.

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.

They are confident at troubleshooting and investigating they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and, maintain high customer satisfaction.

Responsibilities

• Do inbound calls: Answer, screen and forward incoming phone calls
• Do outbound calls, as well; Call patients for confirmation
• Provide basic and accurate information via phone

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Take the extra mile to engage customers
• Performs other duties that may be assigned from time to time.

Our must-haves:

• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS
• Must have a backup internet connection of the same speed, if the primary connection becomes spotty

Note: An online assessment of the workspace will also be part of the recruitment process

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

What we’re looking for:

• Proficiency in Microsoft Office Suite (Excel, Word, etc)
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Customer service attitude

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

AECOM is seeking an IT Auditor to be based in Manila, Philippines

Job Description: 

AECOM is seeking an Information Technology (IT) Auditor to join our Audit Services Group (ASG). This position is based in Manila, Philippines. ASG is responsible for evaluating the adequacy and effectiveness of AECOM’s systems of internal controls that guide company activities toward accomplishing key business objectives. The primary responsibility of the IT Auditor is to execute ASG projects focusing on IT and information security risks.  

Job Duties:

• Participate in planning, scoping and execution of risk-based IT and security assurance and advisory projects including SOX 404 controls testing in accordance with the Institute of Internal Auditors (IIA) and ASG standards
• Perform test of design and operating effectiveness of IT controls
• Identify opportunities for enhancing efficiency and effectiveness of IT, operational and compliance processes and controls
• Effectively communicate audit results to management
• Collaborate with stakeholders to develop actions plans that address root cause of findings
• Demonstrates up-to-date knowledge in IT and applies this to the development, execution and improvement of audit programs and recommendations
• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity.