Total 17 it analyst job vacancies in quezon city national capital region

In this role, you are expected to:

• Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.

• Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.

• As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.

• Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.

• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Duties:

• Participate in planning, scoping, and execution of risk-based IT and Financial Operations assurance and advisory projects including SOX 404 controls testing in accordance with the Institute of Internal Auditors (IIA) and ASG standards.
• Perform test of design and operating effectiveness of IT and FinOps controls.
• Effectively communicate audit results to management.
• Identify opportunities for enhancing the efficiency and effectiveness of IT, financial, operational, and compliance processes and controls.
• Work with stakeholders to develop action plans that address root cause of findings.
• Demonstrate up-to-date knowledge in IT and apply this to the development, execution, and improvement of audit programs and recommendations.
• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity.
• Provide advisory services on moderately complex audit, accounting, and system issues as assigned.
• Contribute to and participate in various department initiatives to share real-time information, establish best practices, identify emerging risks, and refine processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and provide key updates to Project Lead and Manager. 

Primary

• Responsible for performing analysis or qualitative detection as defined in the Fuel Marking Procedures.

• Performs fuel marking when required or needed.

Specific

• Perform acknowledgement to customer’s job or work orders upon receipt
•  In-charge of sample receipt, sample registration, sample details registration in the Analyzer Application in a proper and correct manner, and sample storage, retention, and disposal of test samples. 
• Perform sample preparation and analyses involving good housekeeping.
• Prepares reagents/solutions and performs standardization/verification in accordance with standard and validated non-standard test methods/procedures.
•  Prepares job file folder and ensure completeness of the test report sheets, data sheets, worksheets, and other pertinent documents.
•  Prepares draft & final test report, data sheets, worksheets, and other required forms. 
• Checks and signs data sheet, worksheets, draft reports, test reports, job instructions/work order, certificates of analysis.
• Ensures correct and accurate reporting of test results and ensure timely transmittal of test reports/certificates.
• Participates in correlation program or proficiency testing program of the laboratory.
• Operates, verify, monitor, and maintain the equipment and related equipment being used for analysis.
• Ensures that all equipment being used in the laboratory are within its calibration/verification period and in good working condition.
• Monitor and ensure enough supply of laboratory, glassware, chemicals, certified reference materials, equipment accessories, consumables, forms/documents & other laboratory needs/supplies for smooth field and QC testing operation

Provide internal communications support for Client Care, working with Communications Consultant and senior management to develop and implement an internal communication strategy.
Provide support for Manila site communications as needed.
Manage the Client Care SharePoint site and Viva Engage - sourcing content, developing compelling stories and incorporating the corporate and People Experience (PX) messaging throughout.
Assist in organizing and provide support for key meetings and employee events, such as employee and management town hall meetings including developing presentations, notifying participants, coordinating logistics and scheduling guest speakers.
Develop editorial content -- written, audio and visual for posting on internal communications platforms.
Manage special projects independently and across the Client Care organization.
Develop, implement and manage other internal communication programs as needed.
Performs other related duties as assigned
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What an Implementation Specialist does at Visa:

The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW), which would be pre-agreed between Cybersource CS Management and the Customer. 

In this role, you are expected to:

• Provide Implementation project support to Cybersource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
• Liaise with clients, representing Cybersource’s products and services from both a technical and software integration perspective
• Manage technical project communications with client’s technical team, project team, customer services team and senior executives
• Proactively resolve business & technical problems encountered during projects
• Work collaboratively with the designated project team to ensure excellent customer service is offered consistently
• Work with Sales team to identify new strategic opportunities within existing relationships, either due to white space or new product/service offerings
• Act as the Cybersource lead in customer projects, effectively and efficiently deliver SOW agreed outcomes
• Work with clients to achieve an understanding of their core business and vertical and where Cybersource can add value
• Project-manage customer engagements involving internal development teams or third party developers
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Create and own project documentation including SOW and Solution Designs
• Feed implementation and product knowledge and requirements to internal teams
• Manage critical path escalations with a focus on the relationship management and merchant expectations

Why this is important to Visa

The Implementation Specialists are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting Cybersource clients in their project delivery. The IS will work with internal and external project teams, technical and business contacts to achieve the project goals and will provide expert implementation support, payments consulting, and project management, understanding all points along the Service Lifecycle.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

The primary purpose of the role is to work within the Modelling Team to model D&F Risk, execute ad hoc projects, to understand and use current in-house tools, and to report global exposures across all lines of business to the Underwriters and facilitate technical pricing and loss estimation.

Main tasks will include data management, analysing the effect of new accounts on existing major concentrations of risk and running account contribution analyses and pricing reports and providing output to underwriters and dealing with queries.

Specific Responsibilities
• Process and analyse natural catastrophe risk information presented and carry out risk analysis
of submissions including data quality analysis
• Work closely with the underwriters to provide findings from output
• Adding value to the underwriting process by providing insights into the modelled output and
reliability of the results
• Ensure complete information is maintained in the internal system provide support for the
design and testing of new tools
• Assist in shaping analytical capabilities (hardware and software, using in-house software and
model development)
• Use SQL queries to retrieve and update modelling information as required
• Any other duties as required

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

 The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.

The successful candidate will join Visa’s Global Privacy Office as an Associate in the Global Privacy Strategy and Operations team. In this role, you will be interacting with Visa consumers as well as internal stakeholders, helping them to understand how Visa’s Global Privacy Office can support them to understand how Visa uses personal information

• Using Visa’s online Consumer Rights Portal, effectively and efficiently, plan and prioritize Data Subject Access cases to ensure that statutory deadlines are met.
• Correspond Engage with Visa consumers to better understand their requests ensuring that they get the resolution they are looking for.
• Collaborate with cross-functional teams, working with Visa business teams to ensure that Consumer requests actioned efficiently and appropriately.
• Work with Visa’s Digital Rights Management team to ensure that Subject Access requests are moved to Visa Business Technicians for fulfilment.
•  Work with key business stakeholders to help them understand the privacy program, directing them to subject matter experts where appropriate.
• Navigating Visa’s network of Data Protection Officers, escalate complex queries and complaints from Visa consumers.
•  Identify opportunities to improve operational process efficiencies and help to operationalize the improvements.
• Working with business analysists, support the Global Privacy Office metrics program by helping to produce and maintain accurate Data Subject Access request data.

The Subject Access process is global, and requests are received in a multitude of languages. The role will require that requests are translated so that they can be understood and actioned effectively. Tools will be provided to assist with this.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Summary

Global Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is a mid-level professional role with progressive responsibility as experience grows.  This role serves as a functional/technical specialist, working independently with guidance only in complex and unconventional situations.

Responsibilities

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model using shared services best practices to align with client and internal expectations. 
• Manage client inquiries using case management tool, live chat and voice support service.
• Coordinate input from clients and internal organizations as needed.  Perform work with a high degree of excellence, maintaining established service level objectives for completion.
• Manage an efficient and timely process, ensuring proper documentation for audit purposes.
• Identify key process improvement and client training/retraining opportunities based on inquiry trends and any operational pain-points
• Identify opportunities to improve forms, processes, and hand-offs to expedite and improve service delivery
• Deliver timely and accurate monthly reports to global and regional stakeholders, identifying and speaking to any variances and trends.
• Manage documentation in SharePoint, Microsoft Dynamics, and other data repositories.
• Build and enhance positive working relationships with internal and external stakeholders.
• Must be able to take the initiative to resolve problems and meet deadlines for assigned work, coordinating and collaborating with internal Visa resources to ensure delivery on commitments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Primary Responsibilities     

This role involves sample registration into LIMS (Laboratory Information Management System) based on clients’ requests, prepares customer invoices and statements, distribute to clients’ accounts payable contacts.

Specific Responsibilities     

• Registers samples onto LIMS based on client’s request and/or Sample Submission Form (SSF) to create work orders accurately.
• Communicates any discrepancies or other issues relating to the SSF or other aspects of the clients requests to supervisor or appropriate Canadian resource for resolution
• Applies correct QC protocols to each work order to ensure it meets QP21 guidelines and clients requirements. Liaises with relevant QC chemists and Canadian management when requirements are unclear.
• Generates Acknowledgement for Work Order and distributes to clients.
• Links appropriate price list and sales quotations to work orders.
• Ensures clients test requests and invoicing instructions are followed to help improve efficiency for production.
• Generates customer invoices and statements, and distributes to clients’ accounts payable contacts
• Follows up with clients regarding payment.
• Accountable for accurate and timely data input.
• Maintains and prepares reports from manual or electronic files, inventories, mailing lists and databases.
• Follow all company health, safety and environmental policies.
• May be assigned and coordinate special or ad hoc projects as needed.