Total 77 it auditor job vacancies in Makati City, National Capital Region

Primary Responsibility: 

• Responsible for performing and completing the third-party audit cycle, and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision

Secondary Responsibility: 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS) ISO 19011 and company documented procedures.

1. Conducts desk study of the client’s quality management system
2. Prepares checklist and itinerary as guide during audit.
3. Conducts audit on site according to procedures.
4. Prepares and completes audit package.
5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division Manager.
• Maintain and expand business with assigned accounts.
• Assists sales executives during client visits or calls, as appropriate.
• Provides coaching and performance feedback for auditors under training or supervision.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Raises non-conformances or findings during the closing meeting subject to review of the lead auditor.
• Completes audit reports and updates client’s files i.e. kick sheet, etc.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

bout the ideal candidate:

◦ Proficient/Fluent in English - Verbal and Written

Education:

◦ Degree in IT or computer science/engineering and/or relevant work experience.

◦ Certification in IT Systems and ITIL Fundamentals is a plus.

Functional Skills:

◦ Strong command of spoken and written English. Other languages are beneficial.

◦ Structured and clear written and verbal communication.

◦ Flexibility to work on multiple projects simultaneously and adjust to changing

requirements.

◦ Problem-solving approach with the ability to find alternative solutions.

◦ Able to understand customers’ needs and resolve conflicts.

◦ Flexibility and desire to work in a multicultural environment.

◦ Availability to work on day shifts, weekends, and holidays as part of a global follow-the sun support team.

Personal Skills:

◦ Analytical, methodical, and structured

◦ Attention to detail

◦ Team player

◦ Excellent organization skills

◦ Excellent interpersonal skills

◦ Proactive and quick in action

◦ Willing to embrace change

IT experience, skills, or knowledge of:

◦ Windows server operating systems. Linux is a plus.

◦ Virtual machine solutions such as VMware, Citrix.

◦ Machine duplication and imaging.

◦ Remote management and deployment software. Altiris is a plus.

◦ Network assessment, and troubleshooting.

◦ Databases and database engines. SQL and Splunk are a plus..

◦ Understanding on batch file, powershell scripts are a plus

◦ Training delivery experience.

◦ Airport IT or airport operation background is a plus.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Install software and hardware products. Network troubleshooting including patching and tracing network line.
• Practical PC troubleshooting and problem analysis of software and hardware.
• Support users with remote applications such as VNC, DameWare & Remote Desktop Connection.
• Support Windows environment such as Windows XP and higher versions of operating systems.
• Knowledgeable in Active Directory user and computer management. Knowledgeable in ticketing system such as Service Desk.
• Assist in implementing practices that will more effectively utilize IT resources.
• Process purchase requisitions of IT peripherals.
• Assist in the implementations of projects and solutions for production use.
• Lead in housekeeping and disposal of defective IT peripherals.
• Generate reports for performance tracking.

MINIMUM QUALIFICATIONS:

• 3 year technology graduate / at least 2 year experience in related field
• Eexperience in computer networks and systems maintenance.

Key Accountabilities:

1. Manage the Headcount monthly reports for accurate inventory forecasting.
2. Perform yearly and quarterly projections to ensure inventory levels meet business demands.
3. Plan capacity for new hires (NH) and terminations to optimize asset utilization.
4. Supervise the entire order lifecycle from quotation to delivery, ensuring compliance with organizational standards and customer satisfaction.
5. Design and implement robust data management and reporting strategies to enhance decision-making and performance tracking.
6. Develop and refine DaaS-related processes and policies, driving continuous improvement and adherence to best practices and compliance standards.

Key duties:

1. Handle quotation requests, AR submissions, PR creation, and the subsequent follow-up on these items.
2. Coordinate delivery schedules, ensuring timely receipt and distribution of IT assets.
3. Regularly update and maintain a comprehensive database of all IT assets, conducting data verification and correction as needed.
4. Generate regular reports on DaaS operations, maintaining high standards of data quality and sanity.
5. Analyse reports to identify trends and actionable insights for inventory and order management.
6. Execute the disposal of IT assets, coordinate insurance claims, and manage the logistics of asset returns and replacements.
7. Facilitate remote asset repairs, coordinating with technical teams and service providers.
8. Assist operational leads in ensuring SLA compliance and effective resource allocation.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT NETWORK ENGINEER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Diagnose and troubleshoot network connectivity issues. 
• Planning and implementing network infrastructure projects and technology initiatives based on the customer or business requirements 
• Performing routine network optimization to ensure efficient data flow. 
• Maintaining network configurations, identifying vulnerabilities, and ensure the reliability and security of network devices. 
• Identifying issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution 
• Collaborating with cross-functional teams, clients, and third-party support partners to ensure smooth integration of client network systems. 
• Providing pro-active guidance, mentorship, leadership example, and recommendations to junior team members. 
• Proactively researching and locating necessary tools and processes to identify troublesome trends as they develop. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years IT Network Engineer experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT SYSTEMS ADMINISTRATOR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Installing, configurating and maintaining relevant applications being used within the organization  
• Fine-tuning of configuration of application settings for optimal performance 
• Applying OS/security patches and upgrades on a regular basis, and upgrade administrative tools and utilities. 
• Analyzing processes, technologies, and vendors continually to find areas for improvement 
• Maintaining the security of the organization's IT systems and data. Ensuring that IT processes are followed by IT staff, adhering to security standards and regulatory requirements. 
• Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents 
• Providing guidance, mentorship, and support to team members, fostering a positive and productive work environment. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years Systems Administrator experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Job Description/Expectation:

• Primary responsibility will be providing end-user support and resolutions to Windows OS and SCCM/MEMCM Client related issues.
• Coordinates and performs software deployment from scoping, testing to execution.
• Create, review, maintain or improve processes/ technical documentations within area of technology concentration.
• Strong customer service skills and communication skills

Job Requirements:

• Required Expertise:
  • Working knowledge of SCCM/MECM on deployments, packages, applications, and task sequences
  • Windows 10/11 OS troubleshooting
  • 2-3 yrs Experience In supporting Windows on a SCCM/MECM managed environment
• Knowledge/Know-how needed:
  • PowerShell scripting (PSADT Software packaging)
  • Intune MDM/Autopilot
  • Report Builder/SSRS
  • End-point Privilege Access Management Solutions
• Required Exposure:
  • Strong Communication Skills

Technology Required:

• Primary Technology: Microsoft SCCM/Intune, Windows 10/11,  Microsoft 365 (Desktop Applications), Active Directory
• Secondary Technology: ServiceNow, JIRA
• Optional/Nice to have: JamfPro/other MDM solutions, iOS, Android OS

Minimum Years’ Experience: 2-3 Years

Preferred Educational Background:  Bachelor’s degree in IT or any IT related field

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

• Share knowledge and insights with colleagues and clients to enhance the overall expertise of the team and ensure clients can effectively utilize their cloud resources.
• Demonstrate the capability to perform duties with limited supervision.
• Provide troubleshooting and Windows end-user support.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps to aid in issue resolution and knowledge sharing.
• Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring uninterrupted service. (Hypercare Support involves intensified support during critical periods.)
• Contribute to report preparation and distribution, particularly for Amazon WorkSpaces and Citrix health checks.
• Possess a solid understanding of various cloud platforms, including Amazon WorkSpaces (AWS), Citrix, and Win365, to effectively manage and support cloud environments.
• Exhibit proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills as essential attributes.

Job Requirements:

• Expertise in Windows Operating System support and strong troubleshooting skills.
• 3-5 years of experience in supporting Virtual/Cloud environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Familiarity with Windows applications support, Citrix administration, and Amazon WorkSpaces.
• Understanding of Microsoft Windows Server 2012/2016/2019 and Active Directory.
• Strong communication skills are required.

Optional/Nice to Have Requirements:

• Amazon Web Services (AWS), Microsoft 365 Cloud PC, and Citrix certifications: (e.g., Amazon Web Services (AWS) Certified Solutions Architect, Microsoft 365 Certified: Modern Desktop Administrator, Citrix Certified Associate). These certifications are optional but highly beneficial as they demonstrate expertise in the respective technologies and can enhance the candidate's qualifications.

Technology Required:

• Primary Technology:

• Amazon WorkSpaces: This refers to Amazon WorkSpaces is a cloud-based desktop-as-a-service (DaaS) offering provided by Amazon Web Services (AWS)
• Citrix: Citrix is a virtualization and application delivery platform that enables remote access to applications and desktops.
• Win365/Cloud PC: Win365/Cloud PC involves Windows 365 and Cloud PC virtual desktops, which offer cloud-based Windows computing solutions.
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.
• ControlUp Management Console: ControlUp Management Console is used for monitoring and managing virtual environments, ensuring optimal performance and resource utilization.

Minimum Years’ Experience: 3-5 years

Preferred Educational Background:  Bachelor's degree in IT or any IT related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Minimum Years’ Experience: 3-5

Preferred Educational Background: Bachelor’s Degree in related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

• Answering Client emails and calls.
• Provide accurate quotes based upon client requirements.
• Receiving and processing purchase orders.
• Issuing sales transaction invoices.
• Following up with suppliers and providing updated ETA to clients.
• Contacting customers by phone or email to answer queries and obtain missing information.
• Maintaining and updating sales and customer records.
• Updating sales tickets.
• Expediting orders through internal liaison.
• Directing feedback from customers to relevant departments.
• Supporting the sales department with other administrative tasks, if requested.

What IT Program & Project Management contributes to Cardinal Health

Enterprise Strategy, Planning, and Execution enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.

IT Program & Project Management applies Information Technology knowledge and experience to plan, organize, and control resources, procedures, and timing for complex projects within the Information Technology function. This family organizes project teams, establishes project schedules and individual responsibilities, and determines resource requirements. This job family manages project budgets and reports on the status of project cost, timing and staffing.

IT Program & Project Management also ensures adherence to internal external quality standards and integrates vendor tasks and deliverables into project plans.

Accountabilities

• Demonstrates knowledge of project management initiating, planning, executing, monitoring/controlling and closing processes.
• Monitors performance and recommends scope, schedule, budget or resource adjustments, connects short-term demands to long-term implications, in alignment with the supporting business case.
• Prioritizes multiple tasks while meeting deadlines; communicates project status (health, forecast, issues, risks, etc.) to stakeholders.
• Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
• Connects project objectives to broader organizational goals.
• Establish, build and maintain key relationships, including cross functional teams
• Negotiates with stakeholders to obtain the resources necessary for successful project
• Develops and maintains integrated deployment plan, spanning multiple workstreams
• Coordinates among cross-functional tower owners to ensure cohesive alignment to overall program timeline and objectives
• Triages any implementation issues, develop risk & issue log and create mitigation plan(s)
• Prepares detailed implementation / deployment plans and implements various transition management tools (e.g. program status updates, templates to track key milestones, etc.)
• Leads go-live support to identify, track, and drive resolution of risks and issues
   

Qualifications

• Bachelors Degree in related field or equivalent work experience
• 4 - 8  years experience in related field preferred
• Proficiency in Microsoft Office products required (Word, Excel, PPT)
• Intermediate knowledge in using MS Project preferred
• Have financial acumen and experience in managing/controlling project budgets up to USD 5M preferred
• Presentation skills required; must demonstrate clear, concise articulation of proposed plans
• Must have strong verbal and written communication skills
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Willing to work US hours in a hybrid set up ( BGC)

What is expected of you and others at this level
 

•Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and project

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems

• Solutions are innovative and consistent with organization objectives

• Completes work; independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Qualifications

• 4-8 years of experience
• BA, BS or equivalent experience in related field. Advance Degree preferred

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems.
• Solutions are innovative and consistent with organization objectives.
• Completes work; independently receives general guidance on new projects.
• Work reviewed for purpose of meeting objectives.
• May act as a mentor to less experienced colleagues.

Job Requirements:

• Expertise in Apple MacOS and iOS Operating System support and strong troubleshooting skills.
• Expertise in Python scripting language.
• JAMF (Apple Device Management) software deployment and patch management
• 4-8 years of experience in supporting Apple iOS & Mac operating system environments
• Experience with Apple Mac hardware platforms: Laptop & tablet
• Experience supporting and managing corporate Mac environments.
• Experience and familiarity with Raspberry Pi hardware platforms and use cases
• Experience managing distributed Raspberry Pi environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Strong communication skills are required.
• Creating groups and profiles within Intune and MDM enrollment

Optional/Nice to Have Requirements:

Technology Required:

• Primary Technology:

• Python
• Linux
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.
• MacOS
• iOS
• Jamf
• Microsoft Intune

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Octal Philippines Inc. is seeking a highly skilled and motivated individual to join our team as an IT Project Management Associate. As an IT Project Management Associate, you will be responsible for assisting in the planning, coordination, and execution of IT projects. This is an excellent opportunity for someone with strong project management skills and a passion for driving successful IT initiatives within the organization.

Responsibilities

• Assist in defining project scope, goals, and deliverables
• Develop and maintain project plans, schedules, and budgets
• Coordinate project resources and stakeholders to ensure timely completion of project milestones
• Monitor project progress and identify and resolve issues or risks
• Prepare and deliver project status reports to stakeholders and leadership
• Conduct project meetings and facilitate communication among project team members
• Ensure adherence to project management methodologies and best practices
• Support the implementation and post-implementation phases of projects

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• At least 3 years of experience in project management or related roles
• Proficient in project management tools and software
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple projects simultaneously
• Knowledge of software development lifecycle
• Good written and oral communication and listening skills, detail oriented, At least 3 years project management experience meticulous, team player, dependable
• Knowledge in clinical applications or medical information systems is an advantage
• PMP certification is a plus

We are seeking a dynamic and results-driven individual to join our partner team at CloudQwest Solutions. As an IT Solutions Sales Manager, you will be responsible for driving the sales of IT solutions and services to meet revenue targets. This is an exciting opportunity for someone with a strong background in IT sales and a passion for driving business growth within the IT industry.

Responsibilities

• Develop and implement sales strategies to drive revenue growth and achieve sales targets
• Build and maintain strong relationships with key clients and partners
• Identify and pursue new business opportunities, including lead generation and prospecting
• Collaborate with internal teams to develop customized solutions for clients, based on their specific needs and requirements
• Prepare and present sales proposals, presentations, and contracts
• Negotiate and close sales deals, ensuring customer satisfaction and retention
• Monitor market trends, competitor activities, and industry developments to identify opportunities and threats
• Provide regular sales reports and forecasts to management

• Bachelor's degree in Business Administration, Marketing, Information Technology, or related field
• At least 5 years of experience in IT solutions sales, with a proven track record of achieving sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients and partners
• Strong business acumen and strategic thinking
• Experience in selling IT solutions and services, such as software, hardware, cloud services, or IT consulting
• Knowledge of current IT trends and technologies
• Proven ability to negotiate and close sales deals

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an experienced tech enthusiast with a passion for managing and training a future team of IT Helpdesk professionals in Level 1, 2, and 3? Do you have experience establishing processes and policies to optimise helpdesk support operations? If yes, we have an exciting opportunity for you to join our valued client, a business service industry company based in Queensland, Australia. 

We are seeking an IT HELPDESK TEAM LEAD to be responsible for establishing and leading a team of talented IT professionals, ensuring the delivery of exceptional IT support services to an Australian company. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an Office-Based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

We are seeking a highly skilled and motivated IT Helpdesk Team Lead to pioneer our IT team in Cebu, Philippines, on behalf of a leading Australian company. As the Team Lead, you will be responsible for establishing and managing the offshore IT support operations, leading a team, and ensuring the delivery of exceptional IT support services. In the first six months, you will have the opportunity to showcase your leadership capabilities, assist in the hiring and building of a new team, and utilise your proven experience in establishing processes and policies to set up and enhance our helpdesk support operations. This is a leadership role that requires strong supervisory skills, a deep understanding of IT support processes and the ability to drive success in a dynamic and multicultural work environment. 

RESPONSIBILITIES 

LEADERSHIP AND TEAM MANAGEMENT 

• Lead and inspire a team of IT professionals, fostering a positive and collaborative work environment. 

• Set clear goals and objectives for the team, monitor performance, and provide regular feedback and coaching. 

• Promote a culture of continuous learning and professional development within the team. 

• Manage scheduling, workload distribution, and resource allocation to ensure efficient operations. 

• Foster effective communication and collaboration between the offshore team in Cebu and the Australian counterparts. 

OFFSHORE IT SUPPORT OPERATIONS 

• Develop and implement IT support processes and procedures to ensure timely and effective resolution of technical issues. 

• Oversee the handling of IT support tickets, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets. 

• Monitor and analyze performance metrics and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. 

• Collaborate with the Australian counterparts to align processes, share best practices, and ensure seamless service delivery. 

CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT 

• Ensure high levels of customer satisfaction by delivering excellent IT support services and solutions. 

• Serve as a point of escalation for complex technical issues and customer concerns, providing timely resolution and maintaining strong client relationships. 

• Develop and nurture relationships with key stakeholders, both internally and externally, to understand their IT support needs and align services accordingly. 

• Regularly communicate with clients to gather feedback, address any issues, and identify opportunities for service enhancement. 

CONTINUOUS IMPROVEMENT AND INNOVATION 

• Stay up-to-date with industry trends, emerging technologies, and best practices in IT support. 

• Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of IT support services. 

• Identify opportunities for innovation and automation to streamline processes and improve productivity. 

• Encourage a culture of innovation within the team, fostering creativity and the exploration of new solutions. 

• Bachelor's degree in Computer Science, Information Technology, or a related field.  
• Minimum of at least ten (10) years of experience in IT support, with at least three years in a leadership or supervisory role, managing IT support teams. 
• Proven track record in establishing processes, policies, and SLAs in a helpdesk or IT support environment.  
• Experience and knowledge in AutoTask, Datto RMM, Webroot, Skykick, Office 365, UniFi & Ubiquiti, Network products, 3CX Telephony and IT Glue are highly desirable. 

• Strong technical knowledge across a wide range of IT systems, including hardware, software, and networks.  
• Excellent problem-solving and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously.  
• Ability to assess the severity and potential consequences of different issues, make informed decisions, and communicate priorities to the team clearly.  
• Outstanding communication and interpersonal skills, with the ability to effectively collaborate with team members, stakeholders, and end-users.  
• Demonstrated ability to lead and motivate a team, fostering a positive and productive work environment. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

Ubix Corporation, a well-established retail company, is seeking a detail-oriented and experienced Internal Auditor to join our team. As an Internal Auditor, you will play a crucial role in evaluating and enhancing our internal controls, risk management processes, and financial operations efficiency. With your strong analytical skills and excellent attention to detail, you will contribute to the overall success of our business by ensuring compliance and identifying areas for improvement.

Responsibilities

• Conduct comprehensive audits of financial, operational, and compliance processes to assess effectiveness and identify any gaps or risks.
• Develop and execute audit plans, including the identification of key risks and controls, and ensure adherence to established policies and procedures.
• Analyze financial statements, internal controls, and operating processes to identify weaknesses and recommend improvements to management.
• Evaluate business processes, systems, and best practices to identify areas for cost savings, efficiency improvements, and risk reduction.
• Prepare detailed audit findings reports, including recommendations for corrective actions, and present them to management and stakeholders.
• Coordinate with external auditors and assist in the preparation of audit schedules, ensuring timely completion of audits and compliance with regulatory requirements.
• Stay up-to-date with industry best practices, regulatory changes, and emerging risks to maintain internal auditing standards and recommend adjustments to policies and procedures as necessary.

• Bachelor's degree in Accounting, Finance, or a related field.
• CPA, CIA, or other relevant certifications preferred.
• Minimum [X] years of proven experience in internal auditing or public accounting.
• Extensive knowledge of accounting principles, auditing standards, and regulatory requirements.
• Strong analytical skills with the ability to gather and interpret complex data.
• Excellent verbal and written communication skills to effectively communicate findings and recommendations to various stakeholders.
• Proficient in using audit tools and software.
• Exceptional attention to detail and ability to work independently and meet strict deadlines.
• Strong problem-solving and critical-thinking abilities.
• Ability to travel domestically [X]% of the time, as required.
• Experience in the retail industry is a plus.

Role Description 

The IT Security Officer serves as the process and policy owner related to the availability, integrity and confidentiality of customer, business partner, employee and business information/data. A key element of the IT Security Officer’s role is working with executive management to determine acceptable levels of risk for the organization. This position is responsible for establishing and maintaining a corporate-wide information security management program to ensure that information assets are adequately protected. 

Key functions 

• Security Operations:
• own  and drive security education and security awareness programs across the organization
• own, drive and continuously improve security processes, policies and tooling 
• real-time analysis and triage of security threats and incidents
• proactively educate and inform executive management of developing security threats
• develop, implement and execute a strategic, comprehensive enterprise information security and IT risk management program 

• Application Security:
• introduce application and infrastructure security monitoring processes and tooling 
• design and manage and run application and infrastructure security testing (internally and with 3rd parties)

• Security governance: 
• make sure that security related initiatives are understood and funded 
• lead and drive future company security certification programs 
• represent the company security in front of technology partners 
• conduct internal technical and organizational audits 
• manage and support external audits 
• manage, handling and resolve security incident response cases

• degree in business administration or a technology-related field required 
• 5+ years of hands-on IT security experience 
• experience in risk management, information security and IT security
• knowledge of common information security management frameworks, such as ISO/IEC 27001, and NIST
• knowledge of PCI-DSS requirements for merchants working with BSP supervised financial institutions 
• excellent written and verbal communication skills and high level of personal integrity and empathy 
• innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
• experience with contract and vendor negotiations and management including managed services

#1 PH Workforce Delivering to the US.

BizForce and our healthcare division, MedCore Solutions, are seeking a skilled and detail-oriented Charge Entry Auditor (Permanent Work from Home) to join our team. As a Charge Entry Auditor, you will be responsible for reviewing and auditing medical claims to ensure accuracy and compliance with coding guidelines and billing regulations. This role plays a critical part in ensuring the financial health of our clients by maximizing revenue and minimizing reimbursement denials. If you have a strong understanding of US healthcare regulations, excellent attention to detail, and a passion for delivering quality healthcare services, we encourage you to apply today!

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use, and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Responsibilities

• Review and audit medical claims for accuracy and compliance with coding guidelines and billing regulations
• Identify and rectify coding errors and discrepancies
• Ensure proper charge entry for services rendered
• Collaborate with internal teams to resolve claim-related issues
• Provide education and training to coding and billing teams regarding documentation and coding guidelines
• Maintain knowledge of current coding and billing regulations and industry updates
• Liaison between Revenue Cycle and the managed care payors in the escalation of revenue cycle issues that prevent NM from realizing correct reimbursement in accordance with the managed care contracts.
• Collaborates with many internal departments to gather payor issues to escalate and work with payor to resolve. Internal departments include but are not limited to: Patient Accounting, Access, UM, QU, Compliance, Legal, Risk management, clinical areas, IT, Medical Records, CVO, Quality.
• Works with external Revenue Cycle Vendors and consultants when directed to for project work or resolution of payor issues.
• Responsible for validating contract rates and rate language loaded into EPIC in conjunction with MC Specialist prior to contracts being uploaded into the live environment.
• Responsible for understanding the terms of the managed care contracts assigned to be able to assist other areas when needed.
• Investigates issues to understand root cause and makes recommendations for resolutions.
• Responsible for holding regularly scheduled meetings with Revenue Cycle to review outstanding payor issues.
• Responsible for coordinating monthly payor meetings with Revenue Cycle teams and payor representatives to bring issues to resolution.
• Performs special projects related to AR or payor contracts as assigned by supervisor.

Other Details:

Possible start date will be in 2 weeks or earlier

8 hour shift Monday-Friday (graveyard shift; US work hours)

Weekend days off

• Minimum 3 years of experience in charge entry or medical billing/coding/auditing in the US healthcare industry
• Proficient understanding of CPT, HCPCS, and ICD-10 coding guidelines and procedures
• Knowledge of medical billing, accounts receivables, claim submission, and reimbursement processes
• Strong attention to detail and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Proficient in using electronic medical record (EMR) systems and billing software
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Amenable to work in a graveyard shift

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

Purpose of the role

As a member of the Technology Group at Navitaire you will lead the team in design, development, maintainance and support of cloud platforms that are used by products servicing people all over the world. The Technology Group within Navitaire provides the common services, frameworks, platforms and architecture guidelines used by the Global Engineering and Product teams.

In this role you'll:

• Coordinate with scrum team on team priorities
• Design and develop hybrid solutions to run on premise and in the public cloud platforms (AWS,Azure, GCE, etc.)
• Provide expertise and mentorship in the development and maintenance of Navitaire technology  solutions
• Responsible for communicating leadership guidance to all members of their team. Facilitate communications between teams.
• Develop, motivate team members to stretch and expand their own capabilities
• Collaborate with team to deliver operational improvement work items. Facilitate operational rotations and ensure efficient resolution production issues
• Provide expertise on relevant technologies and follow coding and implementation standards
• Stretch and expand own capabilites and offer flexibility to meet goals
• Serve as the point of contact and subject matter expert of a Platform Service

About the ideal candidate:

• BS in Computer Science/Mathematics/Physics/Data Science or equivalent experience
• 10+ years of professional programming experience in C#, .NET Core and NoSQL
• 2+ years recognized as a subject matter expert of enterprise-level systems or sub-systems, working on coding, design and production support
• 2+ years of experience working in an agile setting
• 2+ years of experience working on cloud deployed solutions
• Proven experience with balancing team management and individual contribution work
• Practical experience with coaching and performance interactions
• Airline industry knowledge is a plus.
• Strong analytical skills
• Ability to work in a dynamic, fast-paced and multi-cultural environment
• Team player, high initiative and quick learner

Baseline:

• C# and .NET Core
• SQL and NOSQL databases
• API integration and implementation
• Unit tests
• Hands-on experience with implementing cloud deployed solutions (Azure preferred, AWS considered)Experience working with CI/CD automation
• External API design / implementation experience

Plus:

• Test automation experience using xUnit, NUnit or other C# test automation framework. Web development Hands-on experience working within microservice based architecture. Cloud data storage experience (Azure SQL, Cosmos or equivalents)
• Test automation development experience beyond unit testing (integration, performance, etc)

What we can offer you 

• Add your voice to a multicultural team of 18,000+ professionals  

• Challenge yourself to find solutions to complex problems 

• Competitive compensation and benefits package and a hybrid work set-up

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards.

• 1. Conducts desk study of the client’s management system.

  2. Prepares checklist and itinerary as guide during audit.

  3. Conducts audit on site according to procedures.

  4. Prepares and completes audit package.

  5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

      

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.

• Provides coaching and performance feedback for auditors under training or supervision.

• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Completes audit reports and updates client’s files i.e. kick sheet, etc.

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in       meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace

AECOM is seeking a Senior Information Technology (IT) Auditor to be based in Manila, Philippines

Job Description: 

AECOM is seeking a Senior Information Technology (IT) Auditor to join our Audit Services Group (ASG). This position is based in Manila, Philippines. ASG is responsible for evaluating the adequacy and effectiveness of AECOM’s systems of internal controls that guide company activities toward accomplishing key business objectives. The primary responsibility of the Senior IT Auditor is to lead and execute ASG projects focusing on IT, information security, and privacy risks.

Job Duties: 

• Participate in planning, scoping and execution of risk-based IT and security assurance and advisory projects, including SOX 404 in accordance with the Institute of Internal Auditors (IIA) and ASG standards. 

• Contributes as a lead or specialist on complex IT controls and performs test of design and operating effectiveness. 

• Reviews workpapers and provides coaching. 

• Responsible for more complex areas of audit engagements, with decisions guided by policy, procedure, and supervision from lead or manager​. 

• Timely completion of work and maintenance of established performance standards. 

• Analyzes and identifies the root causes of challenging issues relating to processes.  

• Collaborate with stakeholders to develop management agreed actions plans that address root causes and enhance the efficiency and effectiveness of IT controls. 

• Prepares sections of report for tested controls and effectively communicates audit results to management. 

• Develop and maintain productive working relationships with stakeholders, while maintaining independence and objectivity. 

• Provide advisory services on audit, accounting and system issues as assigned. 

• Demonstrates up-to-date knowledge in IT and applies this to the development, execution and improvement of audit programs and recommendations.  

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling global businesses to build their offshore dream teams. Our vision is to be where the best minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve. With BSA Solutions, you can be assured of a reliable and efficient partner in building your career. 

HEADLINE 

Are you an experienced IT professional with a passion for leading and mentoring teams? Are you skilled in improving processes and policies to optimize IT Support operations? If so, we have an exciting opportunity for you! 

This is a full-time, permanent position Monday to Friday from 6.00 AM – 3.00 PM. 

Office-based position in central Cebu City. 

To start in January/February 2024. 

• Grab the opportunity you need to do your best work, working in a dynamic environment. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients. 
• Grow and develop your career with us through our technical and professional development programs. 
• Join us and connect and collaborate with the best and brightest talents, building a community of successful companies. 
• Competitive Salary Package + generous benefits + personalized learning and development. 

ABOUT THE ROLE 

We are seeking a highly motivated and skilled individual to join our team as an IT Supervisor. In this role, you will have the opportunity to showcase your leadership capabilities, leverage your seniority in managing a team, and utilize your proven experience in improving processes and policies to set up and enhance our helpdesk support operations. 

RESPONSIBILITIES 

• Lead and help manage a team in IT and provide guidance, training, and mentorship to ensure exceptional customer service and technical support. 

• General areas to support: 

• Helpdesk Support Management: Manage ticket queues effectively, prioritising tickets based on urgency, impact, and resolve issues within SLAs. 
• Hardware and Software Management: Manage hardware and softwar, Diagnose and resolve complex hardware and software issues, such as server crashes, disk failures, or application errors.  
• Network Management: Maintain the network protocols (e.g., TCP/IP, DNS, DHCP) and network security principles and monitor and analyse network tools. 
• System Maintenance: Configure and optimise IT systems, hardware, and software. 
• Applications and Integrations: Design and implement complex integrations between different systems, considering data transformation and security requirements. 
• IT Project Management : Ensure that projects are completed on time, within scope, and meet quality standards. Assist the IT Manager in planning, coordinating, and overseeing IT projects.   
• Risk Management : Conduct and assess risk assessments specific to IT systems and infrastructure. 
• Policies and Process Management and Compliance: Develope and Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations. 
• Continuous Improvements and Data Analytics : Collaborate with the IT Manager on implementing best practices and optimising workflows and make recommendations for budgetary requirements to fulfil the department’s objectives related to service delivery. 

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).  

• Proven experience, with a minimum of five (5) years of relevant experience within IT support, focusing on helpdesk support, hardware and software management, and system administration. 
• Proficiency in relevant technologies and platforms commonly used in medium to large organisations. 
• In-depth knowledge of IT support best practices, industry standards, and emerging technologies.  
• Strong project management skills, with the ability to plan, execute, and monitor projects effectively.  
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders.  
• Ability to communicate technical information to both technical and non-technical stakeholders.  
• Strong analytical and problem-solving abilities, providing excellent customer service to end-users and other stakeholders 
• Demonstrated leadership experience with the ability to supervise and lead a team effectively. 
• Relevant certifications, such as ITIL, PMP, or other industry-recognized certifications, are highly desirable. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 

• Regular professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Escape the ordinary and start your career journey with us.
• Embark on a fulfilling and engaging career with BSA Solutions Inc.
• Earn from 15K to 18K + generous benefits + personalized learning and development.

This is a full-time, permanent and office-based role in Cebu City.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are seeking a skilled IT Assistant to join our team!

Responsibilities

• Handles ticket support for all IT requests.
• Technical support for computer hardware, software, and specialized mainframe technology or operates a multi- platform.
• Administer user accounts, sets up and configures desktop computers,and accounts assigning security level.
• Installs software and tests programs within guidelines.
• Troubleshoots, diagnoses problems, implements corrective action and escalates to other technical resources when needed.
• Maintains, updates systems, databases and other web tools as assigned by the IT Manager.

• Bachelor's Degree in IT, Computer Science or related course and experience
• Knowledgeable in Computer and Technology support
• Good communication skills
• Experience IT/Network Administrator or similar
• Resourcefulness and problem-solving aptitude
• Strong work ethic – must be self-motivated and able to take the initiative to get the job done
• Good communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities

BSA SOLUTIONS INC. OFFERS:

• Clear career progression and leadership opportunities based on merits.
• Amazing, close-knit, and collaborative team.
• A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
• Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.