Total 30 it specialist job vacancies in Pasay

This role is an important part of our Quality Assurance process, and aims to ensure that all sales and operational staff represent TSA and their Clients in a manner that is compliant with internal standards, as well as individual client procedures and legislation.

What will a normal day look like? 

• Review of voice recordings or data sets as per the quality assurance schedule and brief.
• Assessment records completed via approved assessment methods
• Reports all identified opportunities via approved feedback methods and process
• Escalation of high severity non-compliance completed for all instances
• Accurate information reported
• To perform any other related tasks which may be necessary from time to time 

The Quality Specialist, Risk and Control is an individual contributor role responsible for performing activities related to internal control testing witin the First Line of Defense across mutiple services, service tiers and languages following documented guidelines and procedures for Client Care groups. This includes evaluation of the adequacy, effectiveness and efficiency of internal controls and documentation of test results.

This includes collaboration and communication within the department for process improvement and internal control testing reviews,  engaging with managers and cross-functional support teams, and meeting performance targets which include accuracy and efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods.

Your assignment

• Record import related transactions/invoices in accounting system and reconcile with payments and bank statements.
• Liaise with banks and vendors on payment related enquires
• Reconciliation of GL accounts, vendor balances and archive accounting documents
• Assist in recording of journal entries in the accounting system and support in general accounting functions and tax reporting requirements
• Other ad hoc task as assigned

This role plays an important part in our Quality Assurance process and aims to ensure that all sales and operational staff represent TSA and their clients in a manner that is compliant with internal standards, as well as individual client procedures and legislation. 

What will a normal day look like? 

You will manage opportunities from agent recordings and other data captured through TSA Way driven methods and processes, saving customers by understanding innovation points and offering value added solutions that will drive brand loyalty and advocacy.  You will also be required to: 

• Review of voice recordings or data sets as per the quality assurance schedule and brief.
• Assessment records completed via approved assessment methods
• Reports all identified opportunities via approved feedback methods and process
• Escalation of high severity non-compliance completed for all instances
• Accurate information reported
• To perform any other related tasks which may be necessary from time to time 

PURPOSE OF THE JOB

Ensure the administrative part of IKEA Food is well manage in order to reach the Gross Margin, Gross Profit and Operational Profit goals at store level. Support the Regional IKEA Food manager with all the administrative information and report whenever is requested and necessary. The main tasks of this job involve being always up to date on all item & recipe cards, promotional items and Unit cost in MVBC (in all stores in SEA), in order to secure the best possible financial result for your region. Submitting monthly reports to Regional IKEA Food manager on Sales Analysis of all SEA stores IKEA Food from MVBC.

RESPONSIBILITIES OF THE JOB

• All sold goods have a correct recipe card in MVBC in order to secure an accurate theoretical result. • Ensuring that all Item/Ingredient cards have the correct unit costs, Unit of Measurement, Purchase unit and Vendor. • Coordinate with IKEA Food Development manager on the approved quotations from suppliers before input it into MVBC • Work closely with SEA stores Admin Assistant to ensure 4-eyes principle on all the Item, Recipe, Promotion cards created. • Cooperate with country Business Analyst to secure the correct setup of local articles, promotions and combos, prices etc. • Ensure that GM forms are submitted and approved by IKEA Food Country manager before input into MVBC. • Support Regional IKEA Food manager on all administrative matters. • Check all Item and Recipe cards twice a year, and to “Disable” those cards that are not in use. • Generate monthly reports from MVBC for all SEA stores relating to IKEA Food. • Working closely with IKEA Food Development managers and ensure that Vendors without Agreement are “Blocked” in MVBC. • Through your everyday work you contribute to a people and planet positive business, social connection and environmental impact. 

REQUIREMENT FOR THE JOB

Motivation:

• Passionate about food, people and planet reflecting IKEA culture & values • Enjoy working in a vibrant, fast-paced and ever-changing environment • A desire for keeping everything organized and structured • A desire for continuous improvement in ways of working • Highly self-motivated either in a team or working individually

Knowledge:

• At least 5 years’ experience in an administrative role in a retail or multi-units food service organization. • Hands on experience with Master Version Business Control (Navision) and accurate data input. • Experience of report writing • Experience of handling and collating information from different data streams • Knowledge of electronic filing systems and electronic document handling/management. • Knowledge of virtual meeting platforms – MS Teams • Proficient in MS Office, especially Excel and PowerPoints presentation • Good numeracy and analytical skills • Fluent in written and spoken English

Capabilities: 

• Highly developed attention for details • Able to analyze information from multiple sources. • Capable of following document and information flow to completion (sign off) • Ability to present information in a clear, simple and concise way. • Ability to plan, organize and prioritize your workload • Ability to work independently or as part of a team • Capable of working on multiple tasks and to strict deadlines • Able to connect with people quickly and through varied communication channels and at all levels of the organisation