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Octal Philippines Inc.

IT Project Manager

Full-time

Makati City, National Capital Regio

Business Management / Project / Planning

6 days ago

Octal Philippines Inc. is looking for an experienced and dynamic IT Project Manager to lead our IT project initiatives. The ideal candidate will be re..

Octal Philippines Inc. is looking for an experienced and dynamic IT Project Manager to lead our IT project initiatives. The ideal candidate will be responsible for overseeing the planning, execution, and completion of projects within the IT department. This role requires strong leadership skills, the ability to manage multiple tasks, and a proven track record of delivering projects on time and within budget. If you have a passion for technology and a commitment to driving excellence, we want to hear from you!

QUALIFICATIONS:

 Bachelor's degree in Computer Science, Information Technology, or a related field.

 3+ years of experience in IT project management, with a focus on software development projects.

 Proven experience in managing banking-related software projects is a plus.

 Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.

 Experience with Agile/Scrum project management methodologies.

 Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients.  Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).

 PMP, PRINCE2, or ScrumMaster certification is a plus.

 Experience with API integration and/or data migration projects is an advantage.

Lead and manage multiple software development projects for clients, ensuring that all deliverables meet project timelines, quality, and budget.
Collaborate with business analysts, developers, QA teams, and other stakeholders to define project scope, goals, and deliverables.
Develop and manage detailed project plans, resource allocation, timelines, risk management, and communication plans.
Continuously assess and monitor project risks, identifying potential issues early and proactively developing mitigation strategies.
Maintain continuous alignment of project scope with business objectives and make recommendations for changes where necessary.
Ensure clear communication with clients, providing regular updates on project status, risks, and issues.
Coordinate and facilitate client meetings, including requirements gathering, testing updates, and project status reviews.
Track and monitor project progress and performance metrics.
Ensure proper adherence to change management processes.
Ensure that projects follow industry standards and established methodologies

Quick Apply

Octal Philippines Inc.

PM- Customer Support Manager

Full-time

Makati City, National Capital Regio

Customer Service

6 days ago

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Supp..

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
Design and implement customer support processes and best practices to improve efficiency and service quality.
Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
Proven experience as a Customer Support Manager or similar role in the IT industry.
Strong understanding of customer service metrics and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze data and draw actionable insights to improve performance.
Experience with ticketing systems and customer relationship management (CRM) software.
Strong problem-solving skills and ability to manage difficult situations professionally.

Quick Apply

AccorHotel

Sales Executive

Full-time

Lapu-Lapu City

Sales / Marketing

2 weeks ago

As a Sales Executive, you will:Develop and maintain extensive product knowledge to effectively present our offerings to potential clientsConduct marke..

Quick Apply

Keywords Studios

Support Bar Lead

Full-time

Pasig, National Capital Region

Customer Service

3 weeks ago

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to b..

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Lead to oversee employee support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for an experienced Support Bar Lead with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

Lead the support bar team, providing guidance, coaching, and mentoring to team members.

Work collaboratively with the rest of the Service Delivery team to ensure a seamless and efficient support experience for employees.

Act as the main point of escalation for complex support issues.

Analyze and report on key performance indicators to both the support team and senior management.

Develop and maintain excellent relationships with our employees, providing personalized and empathetic support.

Stay up-to-date with industry developments and use this knowledge to improve support processes and procedures.

Manage the support bar schedule, staffing levels, and workload distribution to ensure optimal coverage.

Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.

Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.

Ensure that all IT assets in the local office are managed and maintained to a high standard.

Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.

Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

SKILLS AND EXPERIENCE REQUIRED

Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

Strong knowledge of first and second line support operations.
Strong knowledge of ServiceNow and industry trends.

Excellent relationship building skills.

Ability to work in a matrix management environment.

Proven experience in managing a high-performing customer service or support team.

Strong leadership and people management skills.

Excellent written and verbal communication skills.

Ability to analyse, interpret, and report on complex data.

Passion for gaming and the gaming industry.

Ability to adapt to changing priorities and work in a fast-paced environment.

Excellent problem-solving and conflict resolution skills.

Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Quick Apply

Pearl

Executive Assistant (US Based AI-Driven Company)

Full-time

Metro Manila, National Capital Regi

Others

2 weeks ago

I. DescriptionWork Arrangement: Fully remote, overlapping EST working hoursJob Type: Full-timeWork Schedule: 40 hours per week, with core hours betwee..

I. Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company is an innovative provider of AI-driven business solutions, dedicated to helping organizations leverage AI as a repeatable advantage for industry success. With a focus on integrity, excellence, and a culture of continuous improvement, they foster an environment that values curiosity, collaboration, and the empowerment of talent to drive meaningful outcomes.

Role Overview:

The Executive Assistant role focuses on providing organizational, administrative, and project management support to the leadership team. The position involves helping with scheduling, communications, and various strategic initiatives to ensure effective coordination and smooth operations across different projects. The role is central to maintaining productivity, organization, and progress within the company.

Your Impact:

The Executive Assistant will play a key role in ensuring that the leadership team functions efficiently by managing day-to-day activities and maintaining smooth workflows. By organizing meetings, booking travel, managing communication, and assisting in strategic initiatives, this role directly contributes to the effectiveness of the leadership team and the seamless execution of company projects.

Key Responsibilities:

1. Administrative Coordination

Organize meetings, including scheduling, sending reminders, and arranging catering when needed.
Book travel arrangements for the team.
Write, edit, and prepare communications, including emails, memos, and drafts.

2. Project Management

Assist in managing strategic initiatives such as event preparation and knowledge management.
Support leadership in preparation for speaking engagements and internal projects.

3.General Support

Manage data entry tasks.
Provide general organizational support to the leadership team as needed.
Act as a key point of contact for various workstreams and initiatives.

Immediate Tasks Anticipated for the Candidate to Fully Own on Week 1:

Manage the leadership team’s schedule and calendar, handling any conflicts or rescheduling with precision.
Begin organizing internal and external meetings, ensuring agendas, meeting minutes, and follow-ups are in place.
Coordinate travel logistics for upcoming events or business trips.
Start managing communication channels and drafting responses to emails or inquiries.
Familiarize themselves with Company’s tools and platforms, including Slack, G-suite, Salesforce, Notion, and Airtable.

Must-Have:

Knowledge with AI Tools: AI tools such as ChatGPT to streamline workflows and enhance communication.
Experience with Project Management Software: Experienced in organizing and tracking projects using tools like Airtable, Loom, and Miro for efficient task management.
Presentation Platform Skills: Proficient in creating impactful presentations with platforms like Pitch to convey ideas effectively.
Strong Organizational Skills: Highly organized, with a demonstrated ability to manage multiple tasks and workstreams effectively.
Exceptional Interpersonal Skills: A collaborative team player with a strong passion for teamwork and fostering a cooperative work environment.
Process Improvement Mindset: Proactively identifies and implements improvements to optimize processes beyond established protocols.
Digital Tool Proficiency: Comfortable with a variety of digital tools, including Slack, G-Suite, Salesforce, Notion, and Calendly.

Nice-to-Have:

Startup or Senior Leadership Experience: Background in fast-paced startup environments or experience working directly with senior leadership to drive impactful initiatives.