Total 82 it support executive job vacancies in mandaluyong national capital region

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:

Technical Support and Issue Resolution

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
• Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

• Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
• Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

• Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
• Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

• Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
• Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

• Collect feedback from end-users to identify areas for improvement in IT services and support processes.
• Contribute to the development and implementation of best practices for IT support.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
• 2-4 years of experience in IT support or a technical helpdesk role.
• Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
• Technical Skills:
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
• Basic knowledge of networking protocols, databases, and IT security practices.
• Soft Skills:
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Customer-oriented with a focus on providing high-quality support and user satisfaction.
• Certifications (preferred):
• CompTIA A+, ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 20

About the Role:

We are looking for a reliable and proactive IT Assistant to provide support in maintaining and troubleshooting IT systems, networks, and equipment within the organization. The ideal candidate will assist the IT team in ensuring the smooth operation of all technology-related activities, responding to user requests, resolving technical issues, and performing basic IT administrative tasks. This role is perfect for someone looking to develop their career in IT while supporting a variety of technical functions in a dynamic environment.

Key Responsibilities:

Technical Support

• Provide first-level technical support to end users for hardware, software, network, and system issues.
• Troubleshoot and resolve common IT issues related to desktops, laptops, printers, peripherals, and network connectivity.
• Set up and configure new devices, such as computers, printers, and phones, ensuring that they are ready for use by staff members.
• Assist in resolving software issues, including installing, updating, and configuring applications for end users.
• Log and track support tickets using an IT service management system to ensure issues are resolved in a timely manner.

Hardware and Software Management

• Assist with inventory management of IT equipment and software licenses, ensuring accurate records are maintained.
• Help in installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and software applications.
• Assist in running regular software updates, patches, and antivirus scans to ensure system security and efficiency.
• Support the deployment of software packages and updates across the organization's devices.
• Assist in troubleshooting and repairing hardware issues, including computers, printers, and mobile devices.

Network and System Administration Support

• Provide basic support in maintaining and monitoring network connectivity, including Wi-Fi, VPN, and local area networks (LAN).
• Assist the IT team with configuring network devices, routers, switches, and firewalls.
• Help monitor system performance and assist with backups, ensuring data integrity and availability.
• Assist in user account management, including creating, updating, and disabling accounts as required.
• Support system troubleshooting and perform diagnostic tests to identify network or hardware issues.

IT Documentation and Reporting

• Assist in documenting IT procedures, processes, and troubleshooting guides for reference by team members and end users.
• Help maintain accurate records of IT equipment and service requests, as well as user access and permissions.
• Report on recurring issues and make suggestions for improvements to IT workflows.
• Assist with preparing reports related to IT infrastructure, support tickets, and other key metrics.

User Training and Support

• Assist in training end users on the proper use of IT systems and tools, including Microsoft Office, email clients, and internal applications.
• Provide guidance on best practices for data security, software usage, and network access.
• Help users troubleshoot minor issues and provide remote assistance via phone, email, or screen-sharing software.

IT Project Support

• Support the IT department in the implementation of IT projects, including hardware and software upgrades, network improvements, and system migrations.
• Assist with testing new systems and applications, gathering feedback from end users, and ensuring successful deployment.
• Help prepare and configure devices and software for new hires and assist with onboarding new users.

General IT Administration

• Perform routine administrative tasks, such as maintaining user directories, managing shared drives, and ensuring printers are operational.
• Assist in maintaining an inventory of IT equipment and help with hardware replacements and repairs when needed.
• Perform periodic audits of IT assets to ensure compliance with licensing and security policies.

Qualifications and Skills:

• Education:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• Experience:
• 3-5 years of experience in an IT support or assistant role, with experience troubleshooting and resolving hardware and software issues.
• Experience supporting IT systems, networks, and applications in a corporate environment is a plus.
• Technical Skills:
• Familiarity with common operating systems (Windows, macOS, Linux).
• Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, VPNs, Wi-Fi).
• Understanding of hardware components (e.g., computers, printers, routers) and peripheral devices.
• Experience with common productivity tools, including Microsoft Office Suite and Google Workspace.
• Basic knowledge of IT security practices, including antivirus software, firewalls, and password management.
• Familiarity with IT service management (ITSM) tools or helpdesk software is a plus.
• Soft Skills:
• Strong problem-solving skills and the ability to troubleshoot IT issues effectively.
• Excellent communication skills with the ability to explain technical information to non-technical users.
• Strong attention to detail and ability to work independently as well as part of a team.
• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Customer-focused attitude, providing excellent service to end users

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dynamic and analytical IT Analyst (Sourcing) to join our team. This role focuses on identifying, evaluating, and sourcing IT talent, technologies, and services to meet the strategic needs of the organization. You will play a key role in the sourcing process, ensuring that the right resources are available for projects while optimizing costs and maintaining high-quality standards.

Key Responsibilities:

Talent and Vendor Sourcing

• Identify and source qualified IT professionals, technologies, and vendors for organizational projects and initiatives.
• Maintain relationships with key technology providers, staffing agencies, and freelancers.
• Conduct market research to identify emerging trends, new technologies, and potential vendors.

Supplier and Stakeholder Management

• Develop and manage partnerships with external suppliers, contractors, and vendors.
• Negotiate contracts, manage vendor performance, and ensure deliverables meet project requirements.
• Collaborate with internal teams to understand project and staffing needs, ensuring alignment with business goals.

Data Analysis and Reporting

• Analyze sourcing data to evaluate the effectiveness of suppliers, talent acquisition channels, and resource allocation.
• Create reports and dashboards to track sourcing performance, costs, and resource availability.
• Present insights to stakeholders to inform decision-making and future sourcing strategies.

Process Optimization

• Identify and implement process improvements in the sourcing process to increase efficiency and reduce costs.
• Work with HR, procurement, and project teams to streamline talent acquisition and vendor selection processes.

Market Intelligence

• Stay up to date with industry trends, competitive landscapes, and emerging technologies to inform sourcing decisions.
• Provide recommendations on strategic sourcing options and cost-effective approaches for technology solutions and IT talent.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field.
• Experience:
• 3-5 years of experience in IT sourcing, recruitment, or vendor management.
• Familiarity with IT project needs, staffing solutions, and vendor management processes.
• Technical Skills:
• Strong understanding of IT roles, technologies, and market trends.
• Proficiency in sourcing tools, talent management systems, and procurement platforms.
• Knowledge of contract negotiation, vendor management, and supplier relationship management.
• Soft Skills:
• Excellent communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate with cross-functional teams and manage relationships with external partners.
• Certifications (preferred):
• Certified Professional in Supplier Diversity (CPSD).
• ITIL Foundation Certification.
• HR or Recruitment-related certification (e.g., SHRM-CP, AIRS).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.

Key Responsibilities:

Portfolio Management

• Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
• Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
• Monitor and evaluate the performance of ongoing projects and programs within the portfolio.

Data Analysis and Reporting

• Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
• Analyze data to identify trends, risks, and opportunities for optimization.

Stakeholder Collaboration

• Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
• Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.

Process Improvement

• Identify areas for improvement within the portfolio management process and recommend solutions.
• Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.

Governance and Compliance

• Ensure portfolio management practices comply with organizational policies and standards.
• Assist in establishing and maintaining portfolio governance frameworks.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT portfolio management, project management, or a related field.
• Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
• Technical Skills:
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
• Understanding of project and program management methodologies (e.g., Agile, Waterfall).
• Basic knowledge of IT systems and architecture.
• Soft Skills:
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Portfolio Management Professional (PfMP).
• ITIL Foundation Certification.

Qty : 3

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a detail-oriented IT Analyst (Project Finance) to join our team. This role focuses on managing financial aspects of IT projects, including budgeting, forecasting, and cost tracking. You will work closely with project managers, finance teams, and stakeholders to ensure accurate financial planning, reporting, and control throughout the project lifecycle.

Key Responsibilities:

Financial Planning and Budgeting

• Assist in preparing project budgets, ensuring alignment with organizational goals and available resources.
• Develop financial models to support project decision-making and resource allocation.
• Monitor budget performance, highlighting variances and providing actionable insights.

Cost Tracking and Reporting

• Track project expenditures, ensuring they remain within approved budgets.
• Prepare regular financial reports, dashboards, and forecasts for stakeholders.
• Ensure accurate allocation of costs to specific projects and programs.

Risk Management and Compliance

• Identify and mitigate financial risks associated with IT projects.
• Ensure compliance with financial policies, regulations, and standards.
• Support audits and financial reviews related to IT projects.

Collaboration and Stakeholder Engagement

• Work with project managers to understand financial needs and constraints.
• Partner with finance teams to align project financials with overall business objectives.
• Provide financial insights to stakeholders to support project planning and prioritization.

Process Improvement

• Identify opportunities to enhance financial management processes for IT projects.
• Support the implementation of tools and systems to improve cost tracking and reporting.

Qualifications and Skills:

• Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in project finance, IT finance, or a related role.
• Familiarity with financial systems and software (e.g., SAP, Oracle Financials).
• Technical Skills:
• Strong analytical and financial modeling skills.
• Proficiency in tools such as Excel, Power BI, and project management software.
• Basic knowledge of IT project methodologies (e.g., Agile, Waterfall).
• Soft Skills:
• Excellent communication and presentation skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work collaboratively with cross-functional teams.
• Certifications (preferred):
• Certified Management Accountant (CMA).
• Project Management Professional (PMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a proactive and analytical IT Analyst (Process Improvement) to join our team. In this role, you will identify, evaluate, and optimize IT processes to enhance efficiency, productivity, and quality across the organization. You will collaborate with stakeholders to develop innovative solutions, drive continuous improvement initiatives, and ensure alignment with strategic objectives.

Key Responsibilities:

Process Analysis and Optimization

• Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance system performance.
• Evaluate new technologies and tools to support process improvement initiatives.

Continuous Improvement Initiatives

• Lead or support projects focused on improving IT operations, reducing costs, and increasing value delivery.
• Collaborate with cross-functional teams to implement and monitor process changes.
• Promote a culture of continuous improvement through training and stakeholder engagement.

Data Analysis and Reporting

• Gather and analyze process data to measure performance and identify trends.
• Create reports and dashboards to provide insights into process performance and improvement outcomes.

Stakeholder Collaboration

• Work closely with IT teams, business units, and leadership to understand process requirements and objectives.
• Facilitate workshops and discussions to gather input and drive consensus on process enhancements.

Documentation and Compliance

• Document current and future-state processes, ensuring clear communication and alignment across teams.
• Ensure process improvements comply with organizational policies and relevant regulations.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or a related field.
• Experience:
• 3-5 years of experience in IT process improvement, business analysis, or a similar role.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Technical Skills:
• Proficiency in process modeling and analysis tools (e.g., Visio, Lucidchart).
• Knowledge of IT systems, workflows, and automation tools.
• Familiarity with data analysis tools (e.g., Power BI, Excel).
• Soft Skills:
• Strong problem-solving and critical-thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and drive change across teams.
• Certifications (preferred):
• Six Sigma Green Belt or Black Belt.
• ITIL Foundation Certification.
• Certified Business Process Professional (CBPP).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking a skilled IT Analyst (Cyber Security) to join our security team. This role will focus on protecting the organization's IT infrastructure, applications, and data from cyber threats and ensuring compliance with security best practices. You will be responsible for identifying vulnerabilities, monitoring security events, and responding to incidents while helping to implement a strong security posture across the organization.

Key Responsibilities:

Security Monitoring and Threat Detection

• Continuously monitor networks, systems, and applications for signs of security threats and vulnerabilities.
• Analyze security logs and data to detect abnormal patterns or potential intrusions.
• Utilize security tools (e.g., SIEM, intrusion detection systems) to identify, investigate, and respond to incidents.

Incident Response and Remediation

• Lead or support incident response efforts to mitigate and resolve security breaches or attacks.
• Investigate security incidents, document findings, and implement corrective actions.
• Provide recommendations on improving security controls to prevent future incidents.

Vulnerability Assessment and Risk Management

• Conduct regular vulnerability assessments, penetration testing, and security audits.
• Collaborate with IT and development teams to address vulnerabilities and security risks.
• Assist in risk assessments and help prioritize security measures based on threat landscape and business needs.

Security Policy and Compliance

• Assist in developing, implementing, and enforcing security policies, standards, and procedures.
• Ensure compliance with regulatory requirements and industry best practices (e.g., GDPR, ISO 27001).
• Support internal and external security audits and assessments.

Security Awareness and Training

• Conduct security awareness training for employees to promote safe computing practices.
• Communicate security risks and best practices to stakeholders at all levels.

Collaboration and Reporting

• Work with cross-functional teams to integrate security measures into IT systems and workflows.
• Generate regular reports on security incidents, vulnerabilities, and the effectiveness of implemented security measures.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in cybersecurity, IT security, or a similar role.
• Hands-on experience with security tools, systems, and technologies (e.g., firewalls, SIEM, endpoint protection).
• Technical Skills:
• In-depth knowledge of security frameworks (e.g., NIST, CIS, ISO 27001).
• Experience with network security, encryption, identity and access management, and threat intelligence.
• Familiarity with cybersecurity tools such as Splunk, Wireshark, Nessus, or Qualys.
• Soft Skills:
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication skills, with the ability to explain complex security concepts to non-technical audiences.
• Attention to detail and a proactive approach to identifying security risks.
• Certifications (preferred):
• Certified Information Systems Security Professional (CISSP).
• Certified Ethical Hacker (CEH).
• CompTIA Security+ or equivalent cybersecurity certifications.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.

Key Responsibilities:

Change Management

• Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
• Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
• Develop and maintain change management policies, procedures, and documentation.
• Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.

Process Optimization

• Identify and recommend process improvements to enhance change management effectiveness.
• Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.

Collaboration and Communication

• Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
• Provide training and support to users impacted by IT changes.

Monitoring and Reporting

• Monitor the progress of change initiatives and prepare regular reports for senior management.
• Maintain a change management database or system to track changes and maintain audit compliance.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT change management, business analysis, or a related role.
• Proven experience in coordinating complex IT change initiatives.
• Technical Skills:
• Familiarity with ITIL frameworks and best practices.
• Proficiency in change management tools (e.g., ServiceNow, Jira).
• Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Certifications (preferred):
• ITIL Foundation Certification.
• Prosci Change Management Certification or equivalent.

Octal Philippines Inc. is looking for an experienced and dynamic IT Project Manager to lead our IT project initiatives. The ideal candidate will be responsible for overseeing the planning, execution, and completion of projects within the IT department. This role requires strong leadership skills, the ability to manage multiple tasks, and a proven track record of delivering projects on time and within budget. If you have a passion for technology and a commitment to driving excellence, we want to hear from you!

QUALIFICATIONS:

 Bachelor's degree in Computer Science, Information Technology, or a related field.

 3+ years of experience in IT project management, with a focus on software development projects.

 Proven experience in managing banking-related software projects is a plus.

 Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.

 Experience with Agile/Scrum project management methodologies.

 Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients.  Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).

 PMP, PRINCE2, or ScrumMaster certification is a plus.

 Experience with API integration and/or data migration projects is an advantage.

• Lead and manage multiple software development projects for clients, ensuring that all deliverables meet project timelines, quality, and budget.
• Collaborate with business analysts, developers, QA teams, and other stakeholders to define project scope, goals, and deliverables.
• Develop and manage detailed project plans, resource allocation, timelines, risk management, and communication plans.
• Continuously assess and monitor project risks, identifying potential issues early and proactively developing mitigation strategies.
• Maintain continuous alignment of project scope with business objectives and make recommendations for changes where necessary.
• Ensure clear communication with clients, providing regular updates on project status, risks, and issues.
• Coordinate and facilitate client meetings, including requirements gathering, testing updates, and project status reviews.
• Track and monitor project progress and performance metrics.
• Ensure proper adherence to change management processes.
• Ensure that projects follow industry standards and established methodologies

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are looking for a detail-oriented IT Analyst (Portfolio Resource) to join our team. This role focuses on managing and optimizing resource allocation across IT projects and programs within the portfolio. You will collaborate with project managers and stakeholders to ensure the efficient utilization of resources, identify gaps, and support strategic decision-making to meet organizational objectives.

Key Responsibilities:

Resource Management

• Monitor and manage resource allocation across the IT project portfolio to ensure optimal utilization.
• Identify resource availability and skill requirements for ongoing and upcoming projects.
• Collaborate with project managers to resolve resource conflicts and address capacity challenges.

Capacity Planning

• Develop and maintain resource capacity plans to align with portfolio priorities and timelines.
• Analyze resource data to forecast future demand and address gaps proactively.
• Provide recommendations on hiring, upskilling, or reallocation to meet portfolio needs.

Data Analysis and Reporting

• Generate and maintain reports and dashboards to track resource utilization, capacity, and productivity.
• Analyze trends and performance metrics to support data-driven decision-making.

Collaboration and Stakeholder Engagement

• Work with project managers, department heads, and leadership to align resource planning with organizational goals.
• Facilitate regular resource planning meetings and updates.
• Support communication between stakeholders to manage expectations and ensure resource alignment.

Process Optimization

• Identify and implement process improvements in resource planning and management.
• Support the adoption of tools and systems that enhance visibility into resource availability and utilization.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field.
• Experience:
• 3-5 years of experience in resource management, IT portfolio management, or a related role.
• Familiarity with resource planning tools and software (e.g., Smartsheet, Planview, Microsoft Project).
• Technical Skills:
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Power BI).
• Knowledge of project and program management methodologies (e.g., Agile, Waterfall).
• Basic understanding of IT systems and workflows.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with diverse teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Certified Resource Management Professional (CRMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 5

About the Role:

We are looking for a detail-oriented IT Analyst (Controls) to join our team. The role involves ensuring the organization’s IT systems and processes comply with established policies, procedures, and regulatory requirements. The ideal candidate will support internal controls, risk assessments, and compliance initiatives while collaborating with cross-functional teams to enhance operational efficiency.

Key Responsibilities:

IT Controls and Compliance

• Develop, implement, and maintain IT control frameworks in alignment with organizational goals and regulatory standards.
• Perform regular audits and reviews to ensure compliance with internal policies and external regulations.
• Monitor the effectiveness of IT controls and recommend enhancements to mitigate risks.
• Collaborate with IT and business units to design controls that align with operational needs.

Risk Management

• Identify and assess risks in IT processes and systems.
• Develop and implement risk mitigation strategies to address control gaps.
• Provide expertise in addressing and resolving audit findings related to IT controls.

Policy and Process Development

• Create and maintain IT control documentation, including policies, procedures, and risk assessments.
• Assist in developing security and compliance awareness programs for staff.

Reporting and Analysis

• Generate reports on IT control performance and risk metrics for senior management and auditors.
• Provide insights and recommendations for improving IT governance.

Collaboration and Support

• Work with IT teams during the design and implementation of new systems to ensure appropriate controls are embedded.
• Act as a point of contact for internal and external audits related to IT systems.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT controls, governance, risk management, or compliance roles.
• Hands-on experience with regulatory frameworks such as SOX, GDPR, or ISO 27001.
• Technical Skills:
• Strong knowledge of IT control frameworks like COBIT, NIST, or ITIL.
• Proficiency in tools for audit and compliance tracking (e.g., GRC platforms, Excel).
• Basic understanding of IT systems and cybersecurity principles.
• Soft Skills:
• Strong analytical and organizational skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications (preferred):
• Certified Information Systems Auditor (CISA).
• Certified in Risk and Information Systems Control (CRISC).
• ITIL Foundation Certification.

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

We are seeking a highly skilled and experienced Support Bar Lead to oversee employee support across our studios, globally.

The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users.

This is an excellent opportunity for an experienced Support Bar Lead with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

DUTIES AND RESPONSIBILITIES

Full scope of tasks including but not limited to:

• Lead the support bar team, providing guidance, coaching, and mentoring to team members.

• Work collaboratively with the rest of the Service Delivery team to ensure a seamless and efficient support experience for employees.

• Act as the main point of escalation for complex support issues.

• Analyze and report on key performance indicators to both the support team and senior management.

• Develop and maintain excellent relationships with our employees, providing personalized and empathetic support.

• Stay up-to-date with industry developments and use this knowledge to improve support processes and procedures.

• Manage the support bar schedule, staffing levels, and workload distribution to ensure optimal coverage.

• Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.

• Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.

• Ensure that all IT assets in the local office are managed and maintained to a high standard.

• Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.

• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.

• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

SKILLS AND EXPERIENCE REQUIRED

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.

• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.

• Excellent relationship building skills.

• Ability to work in a matrix management environment.

• Proven experience in managing a high-performing customer service or support team.

• Strong leadership and people management skills.

• Excellent written and verbal communication skills.

• Ability to analyse, interpret, and report on complex data.

• Passion for gaming and the gaming industry.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Excellent problem-solving and conflict resolution skills.

• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

• Group life insurance
• Group income protection
• Private Medical Insurance
• 25 days Holiday (plus 8 bank holidays)
• Employee Assistance Program (EAP)
• Enhanced Employer Pension Contributions
• Cyclescheme
• Tech Scheme

I. Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company is an innovative provider of AI-driven business solutions, dedicated to helping organizations leverage AI as a repeatable advantage for industry success. With a focus on integrity, excellence, and a culture of continuous improvement, they foster an environment that values curiosity, collaboration, and the empowerment of talent to drive meaningful outcomes.

Role Overview:

The Executive Assistant role focuses on providing organizational, administrative, and project management support to the leadership team. The position involves helping with scheduling, communications, and various strategic initiatives to ensure effective coordination and smooth operations across different projects. The role is central to maintaining productivity, organization, and progress within the company.

Your Impact:

The Executive Assistant will play a key role in ensuring that the leadership team functions efficiently by managing day-to-day activities and maintaining smooth workflows. By organizing meetings, booking travel, managing communication, and assisting in strategic initiatives, this role directly contributes to the effectiveness of the leadership team and the seamless execution of company projects.

Key Responsibilities:

1. Administrative Coordination

• Organize meetings, including scheduling, sending reminders, and arranging catering when needed.
• Book travel arrangements for the team.
• Write, edit, and prepare communications, including emails, memos, and drafts.

2. Project Management

• Assist in managing strategic initiatives such as event preparation and knowledge management.
• Support leadership in preparation for speaking engagements and internal projects.

3.General Support

• Manage data entry tasks.
• Provide general organizational support to the leadership team as needed.
• Act as a key point of contact for various workstreams and initiatives.

Immediate Tasks Anticipated for the Candidate to Fully Own on Week 1:

• Manage the leadership team’s schedule and calendar, handling any conflicts or rescheduling with precision.
• Begin organizing internal and external meetings, ensuring agendas, meeting minutes, and follow-ups are in place.
• Coordinate travel logistics for upcoming events or business trips.
• Start managing communication channels and drafting responses to emails or inquiries.
• Familiarize themselves with Company’s tools and platforms, including Slack, G-suite, Salesforce, Notion, and Airtable.

Must-Have:

• Knowledge with AI Tools: AI tools such as ChatGPT to streamline workflows and enhance communication.
• Experience with Project Management Software: Experienced in organizing and tracking projects using tools like Airtable, Loom, and Miro for efficient task management.
• Presentation Platform Skills: Proficient in creating impactful presentations with platforms like Pitch to convey ideas effectively.
• Strong Organizational Skills: Highly organized, with a demonstrated ability to manage multiple tasks and workstreams effectively.
• Exceptional Interpersonal Skills: A collaborative team player with a strong passion for teamwork and fostering a cooperative work environment.
• Process Improvement Mindset: Proactively identifies and implements improvements to optimize processes beyond established protocols.
• Digital Tool Proficiency: Comfortable with a variety of digital tools, including Slack, G-Suite, Salesforce, Notion, and Calendly.

Nice-to-Have:

• Startup or Senior Leadership Experience: Background in fast-paced startup environments or experience working directly with senior leadership to drive impactful initiatives.

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Advanced Technical Support

The ideal candidate for this role will gain an advanced understanding of troubleshooting technologies both unique to Godaddy and also standard to the email world. You will have the opportunity to work with senior individuals in these role and gather the understanding and skills to troubleshoot and maintain multiple environments as well as incident management on a single and multiple customer-facing level.

Responsibilities

• Provide advanced support via chat, and accompanying support via phone when necessary.
• Provide technical/product support for related departments including Fraud, OCEO, Domain Services, Development groups, and Product Managers
• Handle escalated incidents through JSD/JIRA
• Test and assist in the resolution of system and process issues within the call center environment.
• Test and assist in providing a conduit of communication between the call center and the development teams.
• Assist management in developing approaches to address system and service challenges and opportunities.
• Candidate must possess especially strong knowledge and be versed in the Help Articles, Sharepoint, Confluence, and General GoDaddy Product Knowledge.
• Admin tasks, data analysis, updating KEDB/Jira, and sending updates to C3 guides.

Email Advanced Technical Support

The Email Advanced Technical Support Team is committed to providing our internal and external customers with World Class Customer Service.  They pride themselves on:

• High quality support to ensure that the Customer Care team members can learn and troubleshoot GoDaddy products as effectively as possible.
• Promoting first contact resolution and customer retention.
• Being the primary technical resource for call center operations.
• Ensuring that issues are identified with urgency and are managed until resolution.

Responsibilities

• Provide immediate Advanced Support via chat, and accompanying support via alternative contact methods (Slack/Skype/email/phone) when necessary
• Provide technical/product support for related departments including: Fraud, OCEO, Domain Services, Development groups and server administrators
• Handle escalated incidents through Jira Service Desk and IRIS
• Identify and assist in the resolution of system and process issues within the call center environment
• Assist in providing a conduit of communication between the call center and the development teams
• Assist management in developing approaches to address system and service challenges and opportunities
• Be well versed in Help2.0, Confluence, ATS Wiki, Care tools, and ATS Tools.

Salary: P45,000 to P59,000 (Monthly Package) 

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for? 

Skills Required:  

• With at least 3 years of experience as an IT Project Coordinator 
• Proficiency in Managed Engine, 4me or any project management software  
• Proven success in a corporate environment, demonstrating the ability to manage relationships with both internal and external stakeholders. 
• Experience in project management documentation and implementing processes  
• Strong verbal, written, and presentation skills, with the ability to communicate clearly at all levels of management

Nice to Have: 

• Proactive in identifying potential risks and implementing solutions to ensure project success.  
• Highly organized with a strong ability to manage multiple projects simultaneously while meeting deadlines and deliverables
• Strong focus on accuracy, efficiency, and reliability. 

What will you do? 

• Project Coordination and Planning: Ensure property projects are organized and adhere to timelines and scope requirements. Collaborate with regional managers to define project requirements and maintain clarity and alignment. 
• Resource Coordination and Task Management: Coordinate resources to keep projects on track, ensuring they stay within scope, schedule, and budget. Assign tasks based on team roles and expertise, and manage resources to enhance project efficiency and deliverable output
• Performance Tracking and Portfolio Management: Create and maintain a project performance database to track progress and milestones. Oversee the property portfolio, ensuring it meets timelines and project requirements. 
• Risk and Issue Management: Identify, report, and escalate project risks and issues to appropriate management channels, following the project work plan to ensure timely resolutions. 
• Communication and Stakeholder Management: Act as the main communication point between internal teams, external resources, and stakeholders, including vendors. Ensure regular, transparent communication with property teams and maintain relationships for successful project outcomes and partnerships. 
• Partnership Development: Strengthen partnerships with internal/external resources, including third-party vendors, to ensure smooth project execution and long-term collaboration. 

Join the awesome team and enjoy these benefits & perks: 

• Medical, Dental Coverage and Life insurance from day 1 of employment 

• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 

• Competitive salary package and annual appraisal 

• Financial Assistance Program 

• Mandatory Government Benefits and 13th Month Pay 

• Complimentary Sleeping Quarters, Coffee at no cost 

• Complimentary Office Fitness and Wellness Facilities at no cost 

• Regular Company Events, Work Life Balance, and Career growth opportunities 

• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client, based in Australia, focuses on helping businesses develop successful hybrid teams by combining their current staff with offshore talent. You'll have the opportunity to collaborate with their client that is a prominent disability service provider in Australia, assisting over 4,000 individuals. They deliver tailored NDIS support, emphasizing the unique needs of their customers.

#ConnectOS #ConnectOSCareers #TeamConnectOS 

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 

Schedule: Monday-Friday (09:00 AM-06:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor’s degree or higher preferred.
• Experience with information security and risk management frameworks
• Familiarity with presenting to senior stakeholders. 
• Familiarity with the following: securing cloud services, DLP, firewalls, EDR, encryption, vulnerability management, SIEM. 
• Desirable: Holding or progressing towards industry certificates in the information security and risk management space (e.g., CISA, CISM, CRISC, ISO27001 Lead Implementor, ISO27001 Lead Auditor, PCI QSA/ISA). 

What will you do?

• Lead third-party risk assessments to ensure supplier compliance with security standards and regulations.
• Maintain and update technology and information security risk registers, documenting and treating identified risks.
• Support the development of risk management frameworks and procedures (e.g., ISO27001, NIST CSF).
• Collaborate with related functions (information security, legal, procurement) for consistent third-party evaluations.
• Develop, publish, and maintain information security policies and standards.
• Address audit deficiencies and organize risk treatment activities, reporting to senior management.
• Facilitate internal/external audits and compliance activities (e.g., PCI DSS, ISO27001) efficiently.
• Prepare reports on risk assessment findings, cyber security metrics, and best practice recommendations.
• Stay updated on legislative changes in third-party risk management and data security, communicating to the organization.
• Continuously review and seek improvement in third-party risk management and GRC activities.
• Perform other GRC-related tasks as requested.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Be a part of our client’s team—a leading Australian company with an impressive network of retail pharmacies both at home and around the globe, raking in billions in revenue. Proudly standing among Australia’s top pharmacy retailers, this dynamic organization operates more than 500 stores nationwide and employs a talented workforce of over 20,000 dedicated professionals.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

Salary: P35,000 to P40,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• A minimum of 2 years of experience in a customer-facing role, preferably in customer support, service, or help desk, and ideally within the financial industry.
• Prior experience in lending, particularly in a consumer-facing or phone-based capacity, with a preference for Australian mortgage lending.
• An exceptional communicator with outstanding customer service skills, strong interpersonal abilities, and excellent organizational skills. Proactive and solution-oriented mindset.

What will you do?

Inbound / Outbound Calls

• Ensures timely response to inbound calls.
• Efficiently resolves inquiries by addressing the root cause to meet customer needs.
• Initiates outbound calls as needed to address customer concerns.
• Adopts a "First Time Right" approach to resolve inquiries promptly whenever feasible.

Help Desk Ticket Management

• Supervise and oversee email and live chat communications.
• Handle a queue of support tickets with conflicting priorities.
• Investigate, address, or prioritize tickets using outbound calls, emails, or chats.
• Elevate tickets to the appropriate internal team or third-party partner with all relevant details when necessary.
• Keep customers informed about ongoing issues in a consistent and timely manner following SLAs.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (once a month on-site)
• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit/ allotment
• Convertible to cash of unused sick leave
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through one of the leading FinTech Company in Philippines.
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance.
• Complimentary Sleeping Quarters, Coffee at no cost.         
• Complimentary Office Fitness and Wellness Facilities at no cost.                        
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.