Total 10 Manager it technician job vacancies in tambo metro manila

About Octal Philippines Inc.:
We are looking for an experienced IT Manager with expertise in the banking industry to join our dedicated team.

The IT Manager will oversee the technology infrastructures and operations, ensuring they are well-aligned with the objectives of the banking industry. This role involves managing IT strategies, operations, budget allocations, and communication to ensure our technology supports our banking solutions effectively.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 7 years of experience in IT management, specifically within the banking or financial services sector.

• Proven experience in managing IT infrastructure, networking, and security frameworks relevant to banking.

• Strong knowledge of banking applications, compliance requirements, and best practices in data security.

• Excellent leadership and team management skills, with a focus on mentoring and developing technology professionals.

• Strong verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.

• Proficiency in project management methodologies and experience in implementing banking technology projects.

• Ability to analyze complex business processes and recommend innovative solutions.

• Self-motivated, detail-oriented, and capable of working independently in a fast-paced environment.

• Allowances
• Health Insurance,
• Hospitalization Insurance

The Project Manager will be focused on managing services engagements, acting as the primary engagement manager for our clients. You will oversee the entire project lifecycle, from initiation to completion, ensuring that all deliverables are on time, within scope, and meet our clients’ expectations. The projects you will manage will be primarily focused on revenue enablement, including the creation of courses, job aids, in-person events, and other training materials. 

Responsibilities

• Serve as a point of contact for clients, ensuring clear communication and alignment throughout the engagement lifecycle 
• Develop and maintain detailed project plans, including setting timelines, milestones, and deliverables 
• Plan, organize, and manage revenue enablement projects, including course creation, job aid development, and other related services 
• Monitor project status, track progress, and adjust plans as needed to ensure timely and successful project completion. 
• Coordinate with internal teams, including instructional designers, content writers, and external subject matter experts (SMEs), to deliver high-quality outputs that meet client expectations 
• Identify and mitigate potential risks or issues that may impact project timelines or outcomes 
• Manage project budgets, ensuring that resources are allocated effectively and that projects are delivered within financial constraints 
• Conduct regular project status meetings with clients and internal teams, providing updates and addressing any concerns 
• Ensure that all project documentation is complete, accurate, and up to date 
• Continuously seek opportunities to improve project management processes and client satisfaction 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Bachelor’s degree in Project Management, Business Administration, or a related field 
• Proven experience as a Project Manager, preferably in a High Tech services or consulting environment 
• Experience managing projects related to revenue enablement, such as course creation, training programs, or sales support materials 
• Strong understanding of the content creation processes, including instructional design and multimedia development 
• Strong understanding of project management methodologies, including Agile frameworks 
• Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously 
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams 
• Highly skilled in spreadsheets and data visualizations  
• Ability to identify potential risks and implement effective mitigation strategies 
• Strong problem-solving skills and a proactive approach to project management 
• Attention to detail and a commitment to delivering high-quality results 
• Able to create repeatable templates that can be used to scale projects  

Ideally having:

• Experience managing global projects 
• A PMP certification is a plus 
• Proficiency in project management software and tools (e.g., Microsoft Project, Trello, Asana, or similar) 
• Experience working with revenue enablement tools and platforms, such as Learning Management Systems (LMS) or CRM systems 
• Familiarity with tools like Monday.com, ClickUp, or Microsoft Project with AI capabilities for predictive analytics and task management 
• Proficiency in using automation tools to streamline project workflows, reduce manual tasks, and improve efficiency   
• Knowledge of virtual workspaces and digital whiteboards that facilitate real-time collaboration and brainstorming 
• Experience with collaboration tools for seamless communication and task management across distributed teams

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The IT HelpDesk Manager will spend approximately 20% of their time working on projects and 40% supporting SaaS applications and working on Service desk tickets. This position collaborates with all levels of management within various departments to understand the current state, identify business requirements, and recommend technologies. The IT HelpDesk Manager works in a fast-paced, dynamic environment and will be expected to prioritize and work on multiple projects and tasks simultaneously.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved. 
• Provide support and administration of Azure, Intune, Azure Active Directory, Google, computer hardware, and operating systems, and perform other job-related duties as required.
• Participate in project-related work to deliver improvements in these areas.
• Learn about and assist with the support of other applications and platforms, including solutions like Atlassian, AWS, GCP, and Git.

Team Management

• Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

• Ensure that team members are properly trained and working consistently to meet client needs
• Ensure that the team meets company and client-specific KPI targets through product/service training

Internal Coordination

• Performing analyses on CIS efficiency and integration.
• Reporting to management on CIS development, implementation, and progress.
• Collaborating with development teams and departments, as well as incorporating user feedback.
• Ensuring CIS innovation and implementation.
• Overseeing CIS user testing and adjustments.
• Ensuring that products and services are delivered on time and within budget.
• Managing software and hardware installations and upgrades.
• Maintaining computer network infrastructure and ensuring network security.
• Hiring and training new Tech staff.

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes
• Demonstrate mastery of the company and client’s offerings (i.e. its products and services)
• Understand, investigate, and solve any complex client requests or complaints
• Identify opportunities for continuous improvement and scaling growth.
• Writing progress reports and delivering presentations to the relevant stakeholders.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Excellent problem-solving and analytical skills 
• Ability to work independently, leveraging available tools and resources 
• Strong communication skills, both verbal and written
• Strong organizational skills with the ability to manage multiple priorities.
• Strong attention to detail to ensure the accuracy of all work 

YOU HAVE…

• 3-5 years experience leading onshore/offshore teams in a remote work environment
• 3-5 years experience with ITIL and managing Critical incidents
• 3-5 years of experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 3-5 years experience with Atlassian products: Confluence, Jira Service Management, etc
• 3-5 years experience with endpoint security products.
• 2+ years experience with developing KPIs / SLAs and using those metrics to drive continuous improvement in the HelpDesk.
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA.
• Experience managing DNS, SPF, and DKIM.
• Experience troubleshooting in a multi-user high availability 24x7 environment.
• Experience in PC repair, troubleshooting, and deployment (Windows and MAC).
• 3+ years of experience developing and maintaining technical documentation in Confluence.
• Should have one or more of the following certifications: Azure, IAM, Intune, or other industry-relevant certifications related to Microsoft, Google, or AWS products.
• 2+ years experience working in an Agile environment, including project management of resources on the HelpDesk team.
• 2+ years of experience developing and driving process workflow improvement 
• 2+ years experience with Asset lifecycle management
• 2+ years experience in vendor management
• Experience administering Azure, AWS, Google, GCP.
• Experience with domain registrars - GoDaddy \ Route53 \ Wix.
• Experience one or more scripting languages, like PowerShell, Ansible, etc…
• Experience automating workflows.
• Experience with Modern Campus DestinyOne
• Experience with budgeting
• Experience de-escalating heated conversations
• Experience with SQL databases and queries

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

As a Team Leader, you are accountable for a small to medium Application support team and your impact will be seen in these key areas:
1.    Persistent Delivery: Leading the team in the effective and efficient adoption of the persistent solution delivery model to provide maximum value to the organization.
2.    Business Engagement: Actively engaging with internal stakeholders to influence outcomes, promoting IT AGSS services and effectively managing business expectations with SLAs and KPIs.
3.    Operational Excellence: Driving a culture of continual service improvement in the team, keeping performance and processes in line with strategy and adapting service delivery methods to meet evolving business needs.
4.    People Management: Continuously uplifting capability and creating a high performing team operating within an innovative and collaborative culture and in alignment with Aurecon Ethos.

Your impact will be seen by:

Operations / Delivery Management

• Leading product squad/s in the engineering and delivery of IT solutions using various enterprise, design and engineering applications.
• Having a deep understanding of the business processes enabled by the applications/service in scope.
• Managing resources capability, capacity and workflow to optimise value for business.
• Complying with standards and processes for software engineering and support.
• Ensuring service performance, availability, and capacity, underpinned by appropriate planning that meets the current and forecasted needs of the business.
• Ensuring that service interruptions are timely detected, documented and resolved, with appropriate root cause analysis and plan to avoid recurrence.
• Managing external support providers to meet established SLAs.
• Providing operational reporting and insights for continuous service improvement.
• Removing inefficiencies and anticipating hurdles.
• Establishing flexibility and adaptability in operations to fulfil real-time business requirements.

Product Management

• Ensuring application is properly managed and fit for purpose.
• Working with stakeholders to streamline business processes and address business problems through application solutions.

Stakeholder Management

• Collaborating closely with business stakeholders for delivery of services.
• Facilitating effective communication between stakeholders and the team.

People Management

• Developing and leading a high performing team operating in an innovative and collaborative culture.
• Uplifting leadership capability and succession planning.
• Resolving performance-related matters in a timely manner.

Key challenges and complexities of role

• Works under broad direction and is often self-initiated.
• Is fully accountable for meeting allocated technical and supervisory objectives.
• Establishes milestones and strong ability to delegate responsibilities.
• Specific focus on:

• Leadership in optimizing velocity and backlog management.
• Management of competing priorities and escalations
• Resource capacity and capability planning
• Individual development and succession planning

• Maintains a high level of customer service measured through benchmarked customer satisfaction.
• Ensures a highly engaged and motivated team.
• Demonstrates leadership and role model all Aurecon policies, procedures, values & behaviours

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organisational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following:

• 4+ years experience in people management and service delivery management, in a team leader or project manager/supervisor capacity.
• Advanced experience in Agile methodology and IT Service Management (ITSM).
• With demonstrated experience as Scrum Master is desirable.
• Advanced experience in application management including development and support.
• Advanced experience in leading teams in a Global Shared Services set up is desirable.
• Application management experience (support, maintain, develop, and build).

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About Us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Wrist Service Center is looking for an IT Delivery Center Head who will assume the overall leadership responsibility for the Manila-based delivery center including staff management as well as vendor relations management. You will be responsible for people management, hereunder performance management of the team's personal development and coaching of direct reports, quality assurance, continuous service improvement, and vendor management.

What you'll be doing:

General

• Develop the overall strategy for the Delivery Center setting the direction for future scope, expansion as well as setup options.
• Manage and develop the Manila-based service & support center ensuring that the center can deliver market-leading IT services (cost and quality) to the whole of the Wrist Group.
• Manage Manila-based deliveries according to agreed SLAs for the specific deliveries.
• Drive “left shifting” to increase the work carried out in the Manila Delivery Center.
• Drive “continuous service improvements” across the different IT teams.
• Develop additional value-adding services out of the Manila delivery center within IT areas jointly with other business leaders.
• Keep close contact with key end-user representatives directly or through business partners to ensure technologies are providing valuable information-sharing capabilities to customers.
• Lead the effort in creative approaches to problem-solving and quality deliverables supporting business needs.
• Coordinates business continuity efforts, including business resumption, disaster recovery, service-level agreements, and vendor selection People and Team Leadership.
• Direct and coordinate activities of project personnel to ensure the project progresses on schedule and within budget.
• Communicate plans, status, and issues to relevant higher levels of management (e.g. business unit leadership and CFO).

Leadership and Performance Management

• Establish a performance-driven organization adhering to Wrist Group standards.
• Impose the Wrist Group culture in the center.
• Stakeholder Management including communication to Management, Team, and Stakeholders.
• Provide leadership and motivation to direct reports.

Vendor Management

• Actively managing all aspects of the day-to-day relationship with GPM relevant to the IT organization in the center.
• Fully leveraging the capabilities of partners to improve day-to-day operations.

Finance Management

• Manage budget as well as deliver benefits set out in the business case for the Manila Delivery Center.
• Ensure cost transparency across all service areas in Manila
• Ensure cost allocation to relevant cost centers when utilizing team members for non-support activities.

Documentation and record responsibilities

• Monthly management reporting of the center's performance along with financial reporting on budgets.

What we're looking for:

• Bachelor's degree (or equivalent) in Information Technology or Computer Science
• Experience in Project Management, Stakeholder Management, and Financial Management.
• Solid experience with general management as well as managing service deliveries.
• Proven track record as a people manager and solid leadership background.
• Skilled in change management and organizational development.
• Broad business understanding leading to strategic focus in a department that services all levels of the Wrist Group.
• Strategy development capabilities as well as the ability to lead and communicate strategies, plans, and business cases convincingly at the senior management level and take a structured approach to stakeholder management.
• Full understanding of the majority of the functions in a truly global organization.
• Good English language skills.
• Ability to link Business and IT to provide services to the business.
• Broad knowledge of delivering services in international organizations.
• User-centric and good customer acumen.

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

We are seeking a dynamic and results-driven individual to join our partner team at CloudQwest Solutions. As an IT Solutions Sales Manager, you will be responsible for driving the sales of IT solutions and services to meet revenue targets. This is an exciting opportunity for someone with a strong background in IT sales and a passion for driving business growth within the IT industry.

Responsibilities

• Develop and implement sales strategies to drive revenue growth and achieve sales targets
• Build and maintain strong relationships with key clients and partners
• Identify and pursue new business opportunities, including lead generation and prospecting
• Collaborate with internal teams to develop customized solutions for clients, based on their specific needs and requirements
• Prepare and present sales proposals, presentations, and contracts
• Negotiate and close sales deals, ensuring customer satisfaction and retention
• Monitor market trends, competitor activities, and industry developments to identify opportunities and threats
• Provide regular sales reports and forecasts to management

• Bachelor's degree in Business Administration, Marketing, Information Technology, or related field
• At least 5 years of experience in IT solutions sales, with a proven track record of achieving sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with clients and partners
• Strong business acumen and strategic thinking
• Experience in selling IT solutions and services, such as software, hardware, cloud services, or IT consulting
• Knowledge of current IT trends and technologies
• Proven ability to negotiate and close sales deals

Salary: P100,000 – P150,000 (Monthly Package)

Schedule 8:30AM EST – 5:30 PM EST

What are we looking for?

Skills Required:

• Thorough understanding of key IT concepts and familiarity with network infrastructure
• Ability to manage multiple personality types and cultivate buy-in from various departments
• Ability to manage multiple ongoing engagements and work under tight deadlines
• Ability to think critically
• Ability to work well with a team in high-pressure situations

Nice to have:

• Formal training or certifications pertaining to project management, e.g., PMP, CAPM, Project+, ITIL, Prince2
• Familiarity with ticketing systems, e.g., AutoTask, ConnectWise, TrackIT, FootPrints
• Experience with IT-monitoring tools, e.g., N-able, Kaseya, SolarWinds

What will you do?

• Participating in all managed services calls with clients and account managers.
• Reviewing managed service tasks/upgrades, and open tickets.
• Conducting kickoff meetings/calls for onboarding new clients and coordinating all tasks throughout.
• Providing accurate, timely, and detailed documentation of all technical and client-care issues.
• Facilitating communication—at regular intervals—between clients, account managers, engineers, and management.
• Acting as an internal liaison between various departments, including executive management, engineering, sales, administration, and technical writing.
• Cultivating client relationships through phone calls and proactive service offerings.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a top IT services provider in New York City. They specialize in helping businesses with their IT needs, from choosing and installing hardware and software to making sure everything runs smoothly in the long term. They're especially focused on ensuring that a company's IT systems support its overall business goals.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information.

Salary: P60,000 to P100,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of at least 2 years as Technical Relationship Manager or equivalent.
• Proven experience in a technical role, with a strong understanding of Microsoft platforms, MacOS, and cybersecurity.
• Experience in network and internet infrastructure, with familiarity in Cisco, Juniper, and Arista.
• Exceptional skills in writing sales proposals, contract renewals, and pricing.
• Ability to work closely with technical engineers and other team members.
• Experience in a client-facing role, with a focus on maintaining and growing client relationships.
• Excellent communication and negotiation skills.
• Must be amenable for a contract position (1 year contract, subject for renewal/continuous contract).

Nice to Have:

• Sales experience is desirable.
• Strong interpersonal and communication skills.
• Ability to think critically and solve problems effectively.
• Proactive and able to work independently as well as part of a team.
• Detail-oriented with strong organizational skills.

What will you do?

• Apply expertise in Client Relationship Management and Sales in maintaining and strengthening client relationships, ensuring the continuity and growth of the business.
• Develop and maintain strong relationships with clients, understanding their technical needs and business objectives.
• Provide technical guidance and support on Microsoft platforms (Windows desktop, Office 365), MacOS, and cybersecurity concepts including XDR, backups, BCP, etc.
• Engage in technical and commercial discussions, offering solutions that align with clients' needs.
• Have a fundamental understanding of Network and Internet infrastructure, with experience in Cisco, Juniper, and Arista being desirable.
• Assist in writing sales proposals, renewing contracts, and pricing solutions in collaboration with engineering teams.
• Focus on protecting company revenue and margins and minimize client churn without having a new sales target.
• Ensure smooth contract and agreement renewals with existing clients.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Service Incentive Leaves and Birthday Leave (1)

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Sydney, Australia was founded based on the belief that IT should be simple, as complexity leads to problems and higher costs. Cloud computing offers a chance to change how businesses use technology, bringing more flexibility, faster turnaround, and lower IT expenses. With a good cloud strategy, companies can transform their daily operations.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Overview:

As a SENIOR IT OPERATIONS MANAGER, you will play a critical role in ensuring the organization's technological capabilities align with its strategic objectives. Your leadership and expertise will be essential in fostering a secure and efficient IT environment that supports the growth and success of the business.

About The Role:

• Operations Management. Manage day-to-day oversight and coordination of IT Service Desk activities, ensuring timely and efficient resolution of user issues. Ensure that the IT Staff Scheduling meets operational needs, maintaining adequate coverage during business hours and after-hours support.

• Strategic Planning. Work with the CIO to budget for needed IT resources, aligning the budget with strategic goals and operational requirements.

• Project Management. Assign IT projects and tasks to capable staff, overseeing their execution to ensure successful completion within specified timelines. Communicate important IT information to relevant departments, fostering effective collaboration and alignment with business objectives.

• Security Management. Maintain the security of the organization's IT systems Infrastructure and data. Ensure that Information Security Management System policies and processes are followed by all employees, adhering to security standards and regulatory compliance requirements.

• Team Management. Build and lead a skilled and motivated IT team. Provide guidance, mentorship, and support to team members, fostering a positive and productive work environment.

• Vendor Management. Work with external vendors and service providers. Coordinate with vendors when necessary for service and support delivery, maintaining effective relationships to ensure optimal outcomes.

• Performance Monitoring and Reporting. Generate weekly and monthly reports as needed to provide insights into IT operations, including performance metrics, project status, and resource utilization.

Requirements:

• Must be a graduate of any IT related course

• At least 8 years minimum of IT Management experience, ideally from BPO companies

• Must have IT Service Management experience

• ITIL v4 certification or training is a plus

• Proficient in M365/Intune Admin, AWS services and Telephony systems

• Knowledgeable in Microsoft Windows Server deployment and configuration

• Knowledgeable in enterprise network using FortiGate, Sophos, and Cisco appliance.

• Strong troubleshooting skills

• Excellent English communication (verbal and written) for non-technical stakeholders

• Proactive strategic thinker, proposing innovative solutions

• Detail-oriented, ensuring high-quality project execution • Ability to work in a fast-paced, dynamic environment and handle multiple projects simultaneously

• Has worked with various regulatory compliance projects such as PCI DSS, GDPR, HIPAA, ISO/IEC 27001, SOC2 type 2 report, CPRA and DPA

• Willing to work on a night shift to support US business hours

WHY JOIN CLEARSOURCE?

• Medical and Dental Insurance (With free 1 dependents)
• Group life insurance.
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Passionate, energetic & innovative work culture
• Friendly team driven environment.
• Skills and experience development

As an IT Project Manager, you will be working in a multi-faceted role in operational projects across both credit rating and proxy services. The ideal candidate will have exceptional analytical and technical skills and be able to adapt to a fast-paced environment.

Company Profile:

Our client is a US-headquartered company, being one of the leading proxy advisory firms globally. They have  a long-established reputation for issuing timely, accurate credit ratings and services.

They are one of the leaders in the market and they are currently looking to expand their team in the Philippines. They are in search for an autonomous and detail-oriented IT Project Manager who possesses exemplary technical and communication skills.

This is the perfect career move for someone who is looking for career growth and opportunity to participate in the transformation and expansion of the company as they continuously grow in the market.

Duties & Responsibilities:

• Lead and manage diverse operational projects.
• Collaborate with cross-functional teams to meet project objectives.
• Analyze, optimize, and implement new operational strategies.
• Monitor and report on project outcomes and metrics.
• Ensure compliance with industry regulations and standards.

Skills / Qualifications:

• Bachelor’s degree in Business, Finance, or related field
• At least 3 years of experience in operations or a similar role
• Has advanced knowledge of Excel
• Has advanced knowledge of SQL.
• Familiarity with low-code platforms for development
• Basic design skills for process and report layouts
• Ability to work during U.S. business hours
• Strong organizational, analytical, and project management skills
• General understanding of the financial services sector

Advantageous skills or nice-to-haves:

• Experience in a consulting role
• PMP Certification