Total 198 Full-time it technician job vacancies in The Philippines

Eram Talent is currently seeking an experienced Instrument & Control Technician to join the team. E-Talent has a global reach and network that draws on hands-on experience to provide highly skilled professionals for a variety of industries. The successful candidate for this position will work in the oil and energy industry, with a focus on instrumentation and control systems.

If selected, the job location would be in Saudi Arabia.

Responsibilities

• Install, calibrate, and maintain various types of instrumentation equipment
• Perform regular inspections and preventive maintenance activities
• Troubleshoot and repair instrumentation and control systems
• Interpret electrical and instrumentation diagrams and schematics
• Collaborate with other technicians and engineers to ensure proper functionality of systems
• Follow safety guidelines and maintain a safe working environment

• Associate's degree or equivalent in instrumentation or related field
• Minimum of 10 years of experience as an Instrument & Control Technician
• Strong knowledge of instrumentation and control systems
• Proficiency in Yokogawa SCADA, Yokogawa ESD systems, Ypkogawa RTU Siemens PLC, Allien Bradley PLC, Honeywell RTU
• Knowledge of electrical and mechanical systems
• Ability to read and interpret electrical and instrumentation diagrams
• Excellent problem-solving and troubleshooting skills
• Good communication and teamwork abilities
• Valid certification in instrumentation and control systems would be a plus

Eram Talent, a leading talent acquisition company, is currently seeking a skilled Machinist Technician to join our client's team in Saudi Arabia. With our extensive industry expertise and global network, we strive to connect talented professionals with top companies in various industries.

We are partnering with our client, a reputable manufacturing company in Saudi Arabia, to hire a Machinist Technician. As a Machinist Technician, you will play a critical role in supporting the machining operations of the company. You will be responsible for setting up and operating various machine tools to produce precision parts and components. Your knowledge of machine operations, technical drawings, and attention to detail will contribute to the smooth and efficient operation of the machining department.

If selected, the work location would be in Saudi Arabia.

Responsibilities:

• Set up and operate machine tools such as lathes, milling machines, and grinders
• Read and interpret technical drawings and blueprints
• Select appropriate cutting tools and adjust machine settings
• Perform machining operations to produce high-quality parts and components
• Monitor machine operations and make adjustments as necessary
• Inspect finished parts to ensure they meet quality standards
• Perform routine maintenance and cleaning of machines and tools
• Follow safety protocols and maintain a clean work area
• Collaborate with the team to optimize machine performance and productivity

• Educational Level: Diploma in Machining or related field
• Minimum Years of Experience: 5 years of experience as a Machinist Technician
• Proficiency in setting up and operating machine tools
• Strong knowledge of machine operations and technical drawings
• Ability to read and interpret technical drawings and blueprints
• Excellent attention to detail and precision
• Experience in conducting quality inspections
• Familiarity with routine maintenance and cleaning of machines
• Knowledge of safety protocols and procedures
• Good problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

General Description

Do you want to spearhead the development of Wrist’s Manila based IT organization and help Group IT build a strong IT team with diverse capabilities across technical areas? Do you want to be the driving force that ensures digital transformation of not only a traditional ship supplying company but of an entire industry together with Wrist’s IT management team?   

Wrist Ship Supply is a solid, market leading company with a global reach. As our digital ambitions  require IT talent, we face a scaling of our IT organization in Manila which currently employs 11 colleagues. If you can see yourself enable the growth and integration of our Manila based IT organization, you might be the right fit for this exciting position.   

Wrist Shared Service Center is looking for an IT Director Group IT Manila who will assume the overall leadership responsibility for Wrist’s Manila based IT organization. This includes employee management as well as local IT vendor relations management towards i.e., our local recruiting partner. You will be responsible for performance management of the IT teams as well as personal development and coaching of direct reports.

In collaboration with your Danish-based IT management colleagues you will be responsible for building an IT organization that works as one across Manila and Nørresundby (Denmark). Moreover, you are expected to cultivate a structured, process-oriented approach to operations, to ensure a smooth and efficient integration of operations across time zones and continents and lay the foundation for continuous service, process and quality improvement.    

To succeed in the role of IT Director Group IT Manila, you continuously communicate with your Danish IT management colleagues to align efforts and provide valuable insights and support.  

The overall responsibility includes, but is not limited to:

• Manage and develop Wrist’s Manila based IT organization to ensure that the center can deliver market leading IT services and capacity (cost and quality) to the entire Wrist Group
• Develop Wrist’s Manila based IT organization’s overall vision for enabling Wrist’s business strategy: Together with IT management, set direction for future development, opportunities as well as setup improvements
• Increase IT services offered by Wrist’s Manila based IT organization and develop additional value adding services in collaboration with your Danish colleagues in Wrist’s IT management and business stakeholders.
• Manage and ensure integration of Wrist’s Manila based IT-organization with the overall goal of ensuring that Wrist’s IT function readily can meet business needs
• Consolidate and optimize the Manila based IT organization’s processes: Experience with establishing ITIL practices and/or agile ways of working is a plus but not a requirement
• Responsible for results delivered by the Manila based IT organization
• Manage stakeholder alignment and engagement across Wrist’s business units and Group IT to ensure customer-centric focus and that as part of Group IT the Manila based IT organization represents one community and interface to the Wrist business.
• Coordinate business continuity efforts and aligning leadership approach among team leaders in collaboration with your Danish IT management colleagues.

Leadership and Performance Management

• Establish and develop high performance teams
• Impose the Wrist Group values in the Manila based IT organization
• Cultivate one community across Global Group IT’s locations and IT technical areas  
• Collaborate proactively with your IT management colleagues in Denmark
• Manage stakeholders proactively through continuous communication to IT Management, IT Teams and business Stakeholders.
• As IT Director of Wrist’s Manila based IT organization you are expected to act as a role model and lead the way: You are expected to inspire, motivate, coach and mentor employees and managers under direct reports

Vendor Management

• Actively manage all aspects of the day-to-day relationship with local partners relevant to the IT organization
• Fully leveraging the capabilities of partner and opportunities to improve day-2-day operations.

Finance Management

• Manage budget as well as deliver benefits set out in the business case for the Manila based IT organization.

• Ensure cost transparency across all service areas in Manila.
• Ensure cost allocation to relevant cost centres when utilising team members for non-support activities.

Reports to

The Manila based IT organization is organizationally anchored in Wrist Group IT. As IT Director Group IT Manila you will report directly to the Group CIO, closely collaborate with the office of the CIO and have a dotted reporting line to the general manager of our WSC.

Authority

Where responsibility is allocated, the matching authority is also granted, unless otherwise stated. Stop any operation when deemed unsafe to continue.

Documentation and record responsibilities

• Monthly financial reporting on budgets (REYR)
• Participate in IT management meetings to coordinate and prioritize projects and tasks across functional IT areas.
• Responsible for escalating personnel matters directly to CIO when needed.

Qualification Requirements

• University degree (bachelor or master’s) within relevant field; Business, Computer Science, information technology management etc.
• Good English language skills.
• Experience with project- and stakeholder management.
• Experience with financial reporting.
• 10 years of experience working in IT preferably in international organizations
• 7 years of experience as a people manager and solid leadership background – experience with and ability to lead through others
• Skilled in change management and organizational development.
• Ability to link business strategy and IT to provide services to the Wrist business. Ability to lead and communicate visions, plans and business cases convincingly at senior management level
• Full understanding of the majority of the functions in a global organization.

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Doka Philippines is currently looking to recruit a career driven professional to join its versatile team and support the company’s ongoing national expansion. The suitable candidate will be a qualified, natural team player who can add significant value to this highly dynamic team.

This position requires someone who understands the Formwork and Scaffolding and can manage formwork design planning independently as well as manage a team, if required and support in the sales proposal and pitching.

Your responsibilities

• As Senior Formwork Design Engineer, you will have regular contact with customers and the sales organization as a problem solver and discussion partner.
• You work with sales to produce AutoCAD drawings using Doka formwork systems during the proposal stage of construction projects and finalize the drawings to be used for actual jobsites.
• You ensure that the drawings indicate the proper use of Doka forming equipment and that the drawings represent safe, economical and efficient designs.
• You prepare specifications and calculations for static quotes and deliveries.
• You provide material lists for quotations to Sales and Operations team, for shipments to the site.
• You participate in staff training programs ensuring continuous training is provided in calculations, formwork, product knowledge, computer systems/software applications, etc.
• You support the Sales Team by determining appropriate formwork solutions that meet the customers’ needs (economically, and in compliance with safety and regulatory guidelines).
• You ensure that work is designed with available inventory and in conformance with contractual obligations.
• You ensure that the policies, procedures, programs, standards of performance and compliance are adhered to.
• Any other official duties as may be assigned by the Management.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

This security engineering position will be part of a skilled and highly functioning team where there is a lot of opportunity and enhance existing skills or learn new ones. This role will help troubleshoot, maintain, and act as subject matter experts for our Managed Security Services clients. This role will be supporting a variety of security controls across multiple technology platforms.

About the team:

Managed Security Services (MSS) Border Protection Team is responsible for the following MSS services:

• Firewall Management

• VPN Management

• MFA

About the role:
As an IT Security Analyst with FIS, your skills will be put to the test on the front lines of cyber-crime. Information security is at the heart of fintech and you’ll help protect and secure highly-sensitive financial data for customers around the world.

What you will be doing:

• Implementing information security controls and preventing hackers from infiltrating company information and jeopardizing programs.

• Maintaining and controlling access to security systems and utilizing applicable encryption methods to maintain the company's firewall.

• Working with the user community to understand security needs.

• Proactively handles security vulnerabilities and responds to active threats

• Maintenance, configuration, and deployment of NGFW including but not limited to: Cisco ASA, Fortinet, Palo Alto

• Log analysis and troubleshooting

• Deep understanding of routing and switching technologies, security best practices, L2/L3 networks, Ipv4, NAT, BGP, IPSec, Policy-based routing

• Communicating and working effectively with cross functional teams to deliver solutions.

• Reviewing and Implementing Firewalls in line with company and security best practices

• Experience with project-based work and assisting with customer escalations  

• Experience with scripting technologies and centralized deployment preferred but not required

What you will bring:

• Knowledge of network and security technologies.

• Experience with network design and engineering.

• A bachelor's in computer science or a related field, or the equivalent experience.

• Firewall Management experience

• Broad IT skillset

• Understanding of network flow

• IT fundamentals

• Security fundamentals

• Technical Troubleshooting

Added bonus if you have:

• Previous Security Experience

• Fortigate, Cisco ASA, or Palo Alto Experience

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Role
This is a critical role within our global Talent Acquisition team with a primary focus on engaging passive leads to build our candidate pipelines and delivering hires to our global organization.

As a sourcer, you’ll work closely with the wider Talent Acquisition and Sourcing colleagues in identifying, approaching, and engaging the best and brightest talent in the market. You’ll seek out high performers who share our values and who, like you, want to do their best work here.

In this role, you’ll need to be detailed, organized, both reflective and forward thinking. Working with a range of stakeholders, you’ll deliver a strong slate of qualified candidates, recruitment market intelligence, manage talent pools and impact recruitment delivery.

What you will be doing:

• Working closely with our global recruiters and hiring managers to understand their needs and requirements while guiding them through the sourcing process.
• Sourcing candidates using our internal ATS, external job boards, social media, user groups and niche sites to find active and passive talent.
• Utilising LinkedIn Recruiter and other talent mining tools to build strong talent pipelines.
• Approaching candidates to discuss current opportunities and pre-screen their technical aptitude, and whether they align to our values, while delivering an incredible candidate experience
• Work diligently to maintain data integrity in our ATS and CRM systems.
• Provide metrics and analysis on sourcing campaigns and market trends.
• Proactively look for sourcing best practices and creatively think about new ways of sourcing.
• Other related duties and responsibilities

What you bring:

• Experience in either a recruitment agency or in-house recruitment
• Global sourcing background in IT Sales roles in Banking and Financial industry is ideal
• Global sourcing background in IT / Sales roles in other Industry is good as well
• Experience of data mining and building Boolean searches across different sites (e.g. Google Search, LinkedIn, Xing etc.)
• Track record of sourcing a range of skills (e.g. Software Development, Professional Services, Sales or Finance positions)
• Strong communication skills and English language fluency
• The ability to learn and embrace new technologies
• Excellent MS Office knowledge
• A Team Player who likes to have a bit of fun along with way!

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Primary Responsibilities  

In-charge for performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures. 

Specific Responsibilities  

• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests, and Analyses and in accordance with the QMS and Safety Polices defined in the Safety Manual. 

• Performs preparation of reagents and test solutions and standardization of volumetric solutions in accordance with the standard test methods. 

• Participates in various proficiency / correlation programs. 

• Operates and maintains equipment used in performing analyses. 

• Reads, understands, and follows proper standard operating procedures 

• Analyzes and interprets standard laboratory test results including statistical quality control charts and uncertainty of measurements 

• Prepares and updates reports related to the analyses performed including statistical quality control charts and uncertainty of measurements for routine tests. 

• Signs worksheet and job instructions. 

• Maintains routine documentation, including worksheets, log sheet entries, sample documentations, etc. Records data precisely and accurately. 

• Coaches lab analysts I, lab technicians, lab aides and OJTs on the performance of test, analyses, and sample preparation. 

• Maintains workplace in a safe and orderly condition. 

• Prepares purchase request for laboratory supplies 

• Requests for cash advance subject to review of immediate superior and approval of Laboratory Operations Manager 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in  meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 

• Acts appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 

• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 

• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 

• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  

• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 

• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 

• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 

• Fulfills the requirements needed in the success of the QHSEE Management System 

• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

The Bakery Technician is responsible for developing value at the flour end-user level in his
assigned territory. His activities will evolve around the needs of the customer, from recipe
development to process improvements and troubleshooting.

The Bakery Technician will demonstrate comparative product applications to prospect and loyal end-users and bakery owners to highlight the quality of Pilmico flours.
To embody the partnership for growth, he will also be responsible in upgrading the knowledge of the loyal customers and other stakeholders by providing technical and skill trainings,
demonstrations and communicating the latest baking trends.

Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

Purpose of the Role:

Work collaboratively with our team to complete detailed residential construction drawings in order to obtain building consent.

Duties & Responsibilities:

• Use ArchiCAD to complete detailed residential architectural drawings of buildings and structures within the timeframes allowed.
• Interpreting additional consultants documentation and include into construction drawings where required.
• Ensure compliance with NZ statutory and regulatory building requirements and manufacturer/ supplier specifications.
• Assist with the consenting process, completing RFI questions as required.
• Additional tasks as required such as completing 3D renders, updating templates.

Performance Indicators:

• Billable hours output of 6.5 hours per day, loaded into specified workflow system daily.
• Low council RFI return rate average of 7 or less.
• Completing allocated tasks within specified timeframes

Skills & Qualifications:

• Diploma of Architectural Technology or equivalent.
• Minimum of three years’ experience in residential architectural design in NZ.
• The ability to manage a portfolio of jobs and prioritise work to meet deadlines.
• Proficiency in Archicad software and 3D rendering skills.
• Confident English communication at all levels of business.
• A strong understanding of the NZ industry materials, practices and procedures with a sound knowledge of the NZ building code and NZS 3604
• A positive solution orientated disposition and a “can do” attitude.
• High level of attention to detail and problem-solving skills.
• Eager to learn new skills, develop and progress

Work Flexibility:

For confirmation with the client

Work Schedule:

Day shift

Core Perks and Benefits:

HMO on your first day + Free coverage for 2 dependents on your 2nd year

Government-mandated benefits

20 Annual Leave Credits

13th-month pay

Birthday Leave

Bereavement Leave

Onsite/Hybrid employee additional benefits:

Travel Subsidy Allowance

Free staff house accommodation (for those within a certain distance)

Free Shuttle service

Free Lunch

Free Uniform

Perfect attendance bonus

Additional benefits/perks to all employees:

Onboarding training

Performance-based salary increase

Discretionary incentives based on client or individual performance

Monthly employee engagement

Birthday Gift

Weekly treats

Christmas Hamper

Anniversary Gift

Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:

https://thebackroomop.com/

And our Facebook page if you want more:

https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:

https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!

By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Role
This is a critical role within our global Talent Acquisition team with a primary focus on engaging passive leads to build our candidate pipelines and delivering hires to our global organization.

As a sourcer, you’ll work closely with the wider Talent Acquisition and Sourcing colleagues in identifying, approaching, and engaging the best and brightest talent in the market. You’ll seek out high performers who share our values and who, like you, want to do their best work here.

In this role, you’ll need to be detailed, organized, both reflective and forward thinking. Working with a range of stakeholders, you’ll deliver a strong slate of qualified candidates, recruitment market intelligence, manage talent pools and impact recruitment delivery.

What you will be doing:

• Working closely with our global recruiters and hiring managers to understand their needs and requirements while guiding them through the sourcing process.
• Sourcing candidates using our internal ATS, external job boards, social media, user groups and niche sites to find active and passive talent.
• Utilising LinkedIn Recruiter and other talent mining tools to build strong talent pipelines.
• Approaching candidates to discuss current opportunities and pre-screen their technical aptitude, and whether they align to our values, while delivering an incredible candidate experience
• Work diligently to maintain data integrity in our ATS and CRM systems.
• Provide metrics and analysis on sourcing campaigns and market trends.
• Proactively look for sourcing best practices and creatively think about new ways of sourcing.
• Other related duties and responsibilities

What you bring:

• Experience in either a recruitment agency or in-house recruitment
• Global sourcing background in IT Sales roles in Banking and Financial industry is ideal
• Global sourcing background in IT / Sales roles in other Industry is good as well
• Experience of data mining and building Boolean searches across different sites (e.g. Google Search, LinkedIn, Xing etc.)
• Track record of sourcing a range of skills (e.g. Software Development, Professional Services, Sales or Finance positions)
• Strong communication skills and English language fluency
• The ability to learn and embrace new technologies
• Excellent MS Office knowledge
• A Team Player who likes to have a bit of fun along with way!

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Efficiently manage ticket quality checks.
• Effectively support the OPM with the management Quality targets.
• Highlight any potential quality issues to the OPM.
• Prepares internal and external quality reporting.
• Liaise with Team Leaders on continuous evaluation and improvement of the team’s internal and external service quality.
• Support Team Leaders with the introduction and management of quality improvement techniques.
• Provide Team Leaders with feedback regarding individual agents’ quality scores.
• Highlight any urgent quality training needs to the Team Leaders whilst supporting them in conducting an effective training needs analysis of all agents.
• Liaise with Team Leader in planning and delivery of all agreed training and coaching identified on individual PDP’s.
• Design and Implement Smart Action plan when necessary
• Work with the global quality coordinator as well as the global quality circle team
• Effectively handles complaints and submits DRSMs on time
• Provides coaching to agents regarding ticket handling

Process Analyst (PA) plays a pivotal role in driving operational excellence by analyzing, improving, and standardizing processes across the organization. By identifying inefficiencies and implementing solutions, they contribute to enhanced service delivery, improved quality, and increased customer satisfaction.

Responsibilities and Duties

• Process Analysis: Analyze current processes to find where they're inefficient and need improvement.
• Process Mapping: Create visual representations of processes to pinpoint areas needing attention.
• Root Cause Analysis: Investigate reasons behind process problems to address underlying issues.
• Process Improvement Recommendations: Make suggestions for process enhancements based on analysis results.
• Change Management: Help teams adapt to process changes smoothly and efficiently.
• Performance Measurement: Set up metrics to measure process effectiveness and fix issues as they arise.
• Process Documentation: Document process updates for consistency and training purposes.
• Continuous Process Monitoring: Keep an eye on processes regularly to catch problems early and improve them.
• Cross-functional Collaboration: Work with different support teams to make sure process improvements align with tech hub goals.
• Quality Assurance Support: Ensure process improvements meet quality standards and regulations.
• Training and Development: Train employees on new processes and tools to ensure smooth adoption.

The Project Manager manages a diverse range of technical Information Technology (IT) projects. The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales and quality.

The role is also responsible for the planning, management and delivery of new capabilities and system enhancements and delivering these in accordance with the approved project scope and consistent with Pilmico’s Project Management Methodology (PPMM). Within the SFIA profile, the Project Manager must demonstrate Level 4 responsibilities, i.e. Enable on the competencies outlined.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Salary: P50,000 to 70,000 (Monthly Package)

Schedule: Monday – Friday (10:00 AM - 7:00 PM AEST)

What are we looking for?

Skills Required:

• Experience of at least 2 to 5 years in a high volume, transactional technology environment.
• Demonstrated experience in working with enterprise-level accounts.
• Thorough understanding and practical use of LinkedIn Premium search; knowledge of SEEK Talent search and Jobadder experience is highly advantageous.
• A true passion for connecting with people and identifying exceptional talent for our clients.

Nice to Have:

• Strong oral and written communication abilities
• Experience in Australian Market
• Proficient in using Boolean, Xray, and LinkedIn

What will you do?

• Candidate Sourcing: Proactively search for qualified candidates using a variety of sourcing methods such as job boards i.e. Seek, Seek Talent and LinkedIn Recruiter
• Screening and Assessment: Evaluate candidate resumes and applications, conduct initial interviews, and assess candidates' suitability for available roles.
• Relationship Management: Build and maintain strong relationships with candidates, clients, and other stakeholders to ensure a smooth recruitment process.
• Job Posting and Advertisement: Write and post job advertisements to attract top talent and maintain a strong pipeline of candidates.
• Talent Pool Management: Maintain an active and organized database of potential candidates to match future openings.
• Coordination and Scheduling: Arrange interviews between candidates and clients and manage the interview process effectively.
• Compliance: Ensure adherence to relevant recruitment laws, regulations, and company policies.
• Feedback and Negotiation: Provide timely feedback to candidates and clients, negotiate salaries, and manage job offers.
• Reporting and Analysis: Track recruitment metrics such as time-to-hire and source effectiveness, providing reports to the management team.
• Collaboration: Work closely with other team members and departments to ensure seamless recruitment and onboarding processes.

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Boutique Executive search and recruitment firm based in Melbourne. They offer recruitment solutions in the following areas: Executive Search, Accounting & Finance, Sales & Marketing, Operations, Technology, Human Resources, Healthcare, and Professional Support. They cater to clients spanning from ASX-listed businesses to Small and Medium-sized Enterprises across a wide range of industries including wholesale, distribution, manufacturing, property, construction, education, technology, healthcare, medical, retail, FMCG, Non-Profit, mining, energy, insurance, and real estate.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

Wrist Service Center is looking for an IT Business Contingency Specialist who will be responsible for establishing and maintaining the IT Business Contingency capability within the Information Security Department. You will be involved in designing the organization's approach to IT Business Contingency, including Crisis Management, Business Continuity, and Disaster Recovery. As the IT Business Contingency Specialist, you will develop detailed plans and procedures, ensuring they are effectively implemented, tested, and kept up to date.

What you'll be doing:

• Establish IT Business Contingency Capability:

  • Collaborate with key stakeholders to understand business requirements, risks, and dependencies.
  • Define the scope and objectives of the IT Business Contingency program.
  • Develop strategies for Crisis Management, Business Continuity, and Disaster Recovery tailored to the organization's needs.

• Design IT Business Contingency Processes:

  • Design comprehensive frameworks, policies, and procedures for IT Business Contingency.
  • Identify critical systems, applications, and data assets requiring protection.
  • Develop risk assessment methodologies and impact analysis frameworks.

• Plan Development:

  • Create detailed IT Business Contingency plans, including response protocols, escalation procedures, and communication strategies.
  • Ensure alignment with industry standards and regulatory requirements.
  • Establish metrics and performance indicators to measure the effectiveness of contingency plans.

• Testing and Validation:

  • Coordinate and conduct regular testing exercises, including tabletop simulations, scenario-based drills, and full-scale exercises.
  • Evaluate the effectiveness of contingency plans and identify areas for improvement.
  • Document lessons learned and update plans accordingly.

• Training and Awareness:

  • Provide training and awareness programs to ensure all stakeholders understand their roles and responsibilities during a contingency event.
  • Foster a culture of preparedness and resilience within the organization.

• Continuous Improvement:

  • Stay abreast of emerging threats, technologies, and best practices related to IT Business Contingency.
  • Conduct periodic reviews and audits to assess the maturity and effectiveness of the IT Business Contingency program.
  • Drive continuous improvement initiatives based on lessons learned and industry benchmarks.

What we're looking for:

• Bachelor's degree graduate preferably in Information Technology, Computer Science, Business Administration, or a related field
• Certified Business Continuity Professional (CBCP) or equivalent certification is an advantage
• Proven experience in IT Business Continuity, Crisis Management, and Disaster Recovery planning and implementation.
• Strong understanding of information security principles, risk management methodologies, and regulatory compliance requirements.
• Excellent analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Experience with industry-standard IT Business Continuity frameworks (e.g., ISO 22301, NIST SP 800-34, BCI Good Practice Guidelines).
• Familiarity with IT infrastructure, cloud technologies, and data protection strategies.
• Project management experience is a plus.

The IT Business Contingency Specialist plays a critical role in safeguarding the organization's IT assets and ensuring continuity of operations in the face of disruptive events. By proactively planning, testing, and refining contingency measures, they contribute to the resilience and long-term success of the business.

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

We have an exciting opportunity for an experienced, innovative, energetic, passionate, and client centric technologist to join our workplace support team in our new Philippines Global Delivery Centre in Philippines, to support the business with everyday IT. 

The Pasig City office is the location for our Global Delivery Centre in Philippines and is a fast-paced environment hosting several company senior stakeholders and client facing delivery teams.  The role of the Workplace Support Technician is to maintain End User Support and Workplace Technology services to the highest standards to help drive client delivery, business support, and customer satisfaction across the region.

Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.

The Workplace Support Technician is responsible for providing first class Tier 1 and Tier 2 support to our colleagues across the Pasig City office. 

Workplace IT technicians will provide Desktop Support on-site and through remote support tools either directly or through escalations via the Global Service Desk. 

Our Global Service Desk a 24/5 service located in Manila and administers both incident management and service request fulfilment.

In addition, the Workplace Support Technician must work collaboratively with the Regional and Global Technology Service teams ensure all incidents and service requests are fulfilled in-line with our incident, change and problem management processes.  The Workplace Support Technician will be expected to assist with local project and infrastructure activities essential for continuous improvement. 

Furthermore, you will be expected to engage with other activities ranging from IT Compliance, Security and Facilities management to ensure the offices are always in line with our regulatory, quality assurance and BCP obligations.

You will need to possess a high level of customer service experience, always prioritising client delivery over other activities, ensuring that our customers are able to deliver to clients using production tools and services.  You will require a high level of energy, robust sense of humour and positive attitude to get things done.

Tasks (what does the role do on a day-to-day basis)

• Provide technical support and guidance to on-site customers and remote support for other users across the region when required.
• Complete Incidents and Service Requests escalated by Global Service Desk
• Liaise closely with other members of the Global Service Desk team to ensure knowledge and expertise is shared effectively.
• Monitoring and management of tickets assigned to the Region or local Workplace.
• Assist in planning, testing, and deploying Workplace Technology upgrades including local hardware and applications.
• Maintaining the Asset Management database for all Laptops, Smartphones, Tablets, and Printers
• Providing security and compliance reports that are required for specific control objectives across the region.
• Collaborate with Group Technology Infrastructure, Application and Workplace Technology teams to ensure consistency and best practice to support all customers across the region
• Ensure hardware and software remains in-line with Global Standards across the region including build, vulnerabilities, and patches
• Prioritising resolution of P1/P2 incidents and service requests through the ITSM platform (ManageEngine)
• Tier 1 & Tier 2 support for Group Technology estate when needed: desktop hardware, printers, servers, and applications (both remote and hands-on)
• Follow the Group Technology Service Governance processes in incident, access, request, problem, and change management always
• Maintain and make use of software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Communicate effectively through high quality documentation, face to face interaction and presentation, both at a deep technical level and for senior non-technical audiences
• Assisting with Regional management and review of major Incidents and identifying root causes and workarounds for problems
• Ensure daily tasks are carried out to ensure the smooth running of the Group Technology infrastructure, such as monitoring to ensure maximum availability and excellent performance of systems
• Occasional site visits to other regional locations to perform support related activities when required