Total 14 maintenance engineer service job vacancies in paranaque city national capital region manila philippines

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing,
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

• Act as the first point of contact for customer inquiries related to insurance policies, coverage, claims, and other general questions.
• Provide Level 1 resolutions by addressing common issues or escalating more complex matters to relevant departments (e.g., Claims or Policy Administration teams).
• Assist customers in navigating the policyholder platform, understanding their coverage, and resolving policy-related concerns in a timely manner.
• Maintain a high level of professionalism and empathy during all interactions, ensuring customer satisfaction and retention.
• Document all customer interactions accurately in the company’s CRM system.
• Monitor and respond to customer emails, chats, or calls in line with agreed service levels.
• Collaborate with internal teams, including Operations, Compliance, and Sales, to ensure seamless customer service delivery.
• Keep updated on Igloo’s insurance products, systems, and regulatory changes to provide accurate information to customers.
• Participate in training sessions to improve product knowledge, customer service skills, and problem-solving techniques.
• Keep abreast of industry developments, remaining informed of any changes to insurance regulations and best practices.

• Bachelor’s degree or equivalent experience in Customer Service, Business, or related fields.
• 1–2 years of experience in a customer service role, preferably within the insurance, fintech, or e-commerce industries.
• Strong communication skills, both verbal and written, with the ability to explain complex information clearly.
• Empathy, active listening skills, and a customer-centric approach to problem-solving.
• Ability to multitask and handle high-pressure situations with professionalism.
• Familiarity with CRM tools (e.g., Salesforce or Zendesk) and standard office applications (e.g., MS Office).
• Willingness to work in rotating shifts, including weekends, if required.
• Knowledge of insurance products and policies is an advantage but not mandatory.

• Comprehensive Health Coverage: HMO coverage starting Day 1, with free coverage for up to 2 dependents.
• Financial Rewards: 13th-month pay to ensure fair and rewarding compensation.
• Career Growth Opportunities: Annual performance appraisal to recognize achievements and support professional development.
• Inclusive Work Environment: Be part of a dynamic team committed to innovation and collaboration.
• Leave Benefits: Competitive leave policies to support work-life balance.
• Continuous Learning: Opportunities to enhance skills through training and development programs.

Join Octal Philippines Inc. as a Network Engineer, where you will play a crucial role in designing, implementing, and maintaining state-of-the-art network infrastructure solutions that empower our business operations. In this dynamic position, you will leverage your technical expertise to enhance network performance, reliability, and security while collaborating with a talented team dedicated to delivering exceptional technology services.

• Graduate of BS degree, preferably in Engineering, Computer Science, Information Technology, Electrical Engineering, Electronics and Communication Engineering, or other related field

• 3-7+ years in the following:

• Network engineer / operations in a multi-site, multi-national company. o Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment.

• Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).

• Competency in at least one Technical Domain in each Product listed.

• Competency in multiple Tech Domains in at least one Product.

• Can troubleshoot across any part of the network; from end-to-end network.

• Competency in internally managed parts of the network.

• Full comprehension of the design of a given Tech Domain.

• Ability to implement and support something in given Tech Domain (if given a product, platform or solution).

• Can execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.

• Writes Project-related documentation including technical design plans, cost summaries, implementation plans, and Operations handoff documentation.

• Experience with high end Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks

• Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.

• Hands-on experience with Network segmentation and Endpoint security.

• Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)

• Knowledge of Network Access Control and Zero Trust Network models

• Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS

• High level understanding of Datacenter Virtualization and virtualized workload mobility

• Advanced knowledge of Multicast

• Knowledge of F5 Load Balancers (physical and virtual)

• An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.

• Advanced troubleshooting skills

• Cisco Certified Network Associated (CCNA) required

• Other preferences: o Public and Private cloud knowledge

a. Python / Ansible and any relevant hands-on Network automation experience

b. Project management skills

c. Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)

d. Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required

Gov't Mandatory.

Others will be discuss

Job Brief:

This role is primarily responsible for providing routine transactional support on assigned time and labor processes to ensure the accurate posting of timecard transactions based on standard processes and in compliance with relevant regulations & policies.

Responsibilities & Duties

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Qualifications & Requirements

Minimum Requirements

• Bachelor’s degree or at least 2 years of relevant work experience.
• Intermediate proficiency in MS Office tools 
• Basic knowledge and understanding of Timekeeping processes and procedures.
• Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
• Basic knowledge in using Oracle, ADP, ServiceNow, or other similar platforms and tools is preferred.

Attributes

•  Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Peer review of test scripts and, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual and regression test execution as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist in other areas of the Automation project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client
• Performing requirements analysis, formulating test coverage, writing test cases, and triaging issues
• Assisting with client UAT preparations
• Learning, leveraging, and sharing new technologies and best practices with peers
• Leading quality initiatives within your team and the overall QA department 
• Maintaining automation suites for daily and pre-deploy runs 
• Communicating across distributed cross functional teams in multiple office locations

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• +3 years experience in automation work 
• Ability to understand and create test cases from specifications or verbal communication

• Solid experience testing web applications (Cross-browser, negative testing, white box, black box, regression)
• Understanding of back-end databases, PostgreSQL or ability to write and understand SQL queries
• Experience with container technologies (Docker, AWS, Github)

• QA Automation experience using GitHub as collaborative development toolkit or similar
• Experience working with SaaS applications, APIs and software integrations/automation products (Onboarding 365, Q19 or similar)
• Experience in different web programming languages (eg. Java and Javascript, CSS and HTML)
• Experience using JavaScript, Node JS, WebdriverIO, Cucumber, and Gherkin
• Confirmed experience with Automation tools (Cucumber-JVM, Cucumber-JS)
• Working experience headless browsing tools: Selenium (Webdriver)
• Working experience on Javascript automation framework (Chakram/Mocha) is a good to have

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Peer review of test scripts and, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual and regression test execution as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist in other areas of the Automation project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client
• Performing requirements analysis, formulating test coverage, writing test cases, and triaging issues
• Assisting with client UAT preparations
• Learning, leveraging, and sharing new technologies and best practices with peers
• Leading quality initiatives within your team and the overall QA department 
• Maintaining automation suites for daily and pre-deploy runs 
• Communicating across distributed cross functional teams in multiple office locations

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• +3 years experience in automation work 
• Ability to understand and create test cases from specifications or verbal communication

• Solid experience testing web applications (Cross-browser, negative testing, white box, black box, regression)
• Understanding of back-end databases, PostgreSQL or ability to write and understand SQL queries
• Experience with container technologies (Docker, AWS, Github)

• QA Automation experience using GitHub as collaborative development toolkit or similar
• Experience working with SaaS applications, APIs and software integrations/automation products (Onboarding 365, Q19 or similar)
• Experience in different web programming languages (eg. Java and Javascript, CSS and HTML)
• Experience using JavaScript, Node JS, WebdriverIO, Cucumber, and Gherkin
• Confirmed experience with Automation tools (Cucumber-JVM, Cucumber-JS)
• Working experience headless browsing tools: Selenium (Webdriver)
• Working experience on Javascript automation framework (Chakram/Mocha) is a good to have

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Peer review of test scripts and, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual and regression test execution as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist in other areas of the Automation project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client
• Performing requirements analysis, formulating test coverage, writing test cases, and triaging issues
• Assisting with client UAT preparations
• Learning, leveraging, and sharing new technologies and best practices with peers
• Leading quality initiatives within your team and the overall QA department 
• Maintaining automation suites for daily and pre-deploy runs 
• Communicating across distributed cross functional teams in multiple office locations

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• +3 years experience in automation work 
• Ability to understand and create test cases from specifications or verbal communication

• Solid experience testing web applications (Cross-browser, negative testing, white box, black box, regression)
• Understanding of back-end databases, PostgreSQL or ability to write and understand SQL queries
• Experience with container technologies (Docker, AWS, Github)

• QA Automation experience using GitHub as collaborative development toolkit or similar
• Experience working with SaaS applications, APIs and software integrations/automation products (Onboarding 365, Q19 or similar)
• Experience in different web programming languages (eg. Java and Javascript, CSS and HTML)
• Experience using JavaScript, Node JS, WebdriverIO, Cucumber, and Gherkin
• Confirmed experience with Automation tools (Cucumber-JVM, Cucumber-JS)
• Working experience headless browsing tools: Selenium (Webdriver)
• Working experience on Javascript automation framework (Chakram/Mocha) is a good to have

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Support Engineer to help provide unparalleled support and guidance to

customers. You will quickly and effectively resolve complex customer inquiries that arise with our

solutions, investigating and troubleshooting using your knowledge of SQL and the product. You

will have a passion for data, and understanding the product, thus enabling you to swiftly and

easily articulate solutions to our customers, and cross-functional teams clearly and concisely,

adapting our tone to ensure we provide the most human technical support possible. You will also

clearly be able to identify, own, and escalate bugs that hinder the customer from performing

mission-critical work.

You'll also help to build and improve processes as a team, helping to develop internal

dashboards, define the process for in-depth investigations, and repeatable sleuthing protocol to

help scale customer support function as Boldr continues to grow its customer base. You have

support experience and a love of problem-solving.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, engineering, account management, and product teams.
• Find trends, bugs, and deep dive for root causes, by championing resolutions for our customersʼ mission-critical work.
• Monitor alerts by resolving them and mitigating customer-facing issues.
• Be actively involved in high-urgency incidents push for a resolution to meet our customer's SLAs, and advocate for resolutions of our customer's mission-critical issues.
• Work actively on higher-priority issues, and engineer accurate solutions for our customers
• Push for the complete, satisfying resolution of customer issues by following up with engineers internally, requesting updates from customers, and closing the loop with the original reporter
• Conduct continuous ticket quality assurance, reflecting on your own, and your peers' resolution effectiveness.
• Investigate complex customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving the company mission to reduce food waste.
• Help to build and improve upon Boldrʼs debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
• Deeply understand Boldr's customers' needs, and how Boldrʼs different Partners' needs differ, delighting customers and serving as the voice of the customer back to Boldr.
• Grow with the organization and Boldrʼs needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.
  

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 
• Able to complete regularly scheduled reports
• Able to motivate the team to meet the daily targets
• Committed to excellent client service
• Willing to work on different shifts
• Very keen on details
• Upbeat and Energetic

YOU HAVE…

• 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role. (Required)
• 2+ years of experience working with complex databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL-heavy. (Required)
• BSc IT/Computer Science or similar. (Required)
• Strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar.
• Clear, concise, empathetic, writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data.
• Experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure.
• Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
• Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
• An uncanny ability to identify patterns and trends in tickets.
• Strong understanding of data, and database structures.
• Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
• Experience in retail/supply chain or grocery is strongly preferred, but not required.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Job Description:

As a Site Reliability Engineer (SRE) you will play a critical role in ensuring the reliability, scalability, and performance of our production systems. You will collaborate closely with software engineering and operations teams to build and maintain tools for automation, monitoring, and operations. Your expertise will be crucial in designing resilient and scalable architectures, optimizing application performance, and resolving complex technical issues to deliver a seamless user experience.

Responsibilities:

• Design, build, and maintain tools and frameworks for deployment, monitoring, and operations.
• Implement best practices in infrastructure security, scalability, and reliability.
• Collaborate with cross-functional teams to define and achieve Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Perform system and application troubleshooting to resolve issues and ensure optimal performance.
• Design and implement automation strategies to streamline operations and reduce manual intervention.
• Participate in on-call rotation and respond to incidents to minimize downtime and impact on users.
• Conduct post-mortem analyses of incidents and implement measures to prevent recurrence.
• youContinuously evaluate and improve our systems and processes to enhance reliability and efficiency.
  

JOB REQUIREMENTS:

Requirements:

• Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent practical experience.
• Proven experience in a Site Reliability Engineer or similar role, with a focus on designing and implementing scalable systems.
• Strong proficiency in programming languages, scripting and automation (Java, ReactJS, etc.).
• Experience with cloud platforms such as AWS, Azure, or GCP, and container orchestration tools like Kubernetes.
• Deep understanding of networking, system administration, Windows, and Linux/Unix-based environments.
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Strong communication skills and the ability to work effectively in a collaborative team environment and to stakeholders

Preferred Qualifications:

• Master's degree in computer science, Engineering, or a related technical field.
• Certification in cloud platforms or DevOps methodologies (e.g., AWS Certified DevOps Engineer, Google Professional Cloud DevOps Engineer).
• Experience with CI/CD pipelines and configuration management tools (e.g., Ansible).
• Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc. 5. Experience with Agile/Scrum methodologies and practices.

Job Description

• Daily monitoring of IBM Tickets related to APIC
• L1 support for APIC Issues
• Deploy IBM APIconnect Software using Kubernetes
• Manage and Maintain IBM Apiconnect Software
• Manage IBM Cloud Platform and Services
• Creating Ubuntu Server environment using VMware ESXi
• Manage and Maintain IBM Servers in Vitro Data Center
• Manage VM ESXi Servers
• Deploy IBM Application using Red Hat Openshift and Kubernetes
• Experience with Containerization using Docker, OCP, and Kubernetes
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
• Creates and updates communications and incident management activities to streamline ticket resolution.
• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.

Qualifications

• Bachelor's degree in computer science or engineering.
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.
• Ability to resolve technical problems and innovate more efficient use of IT resources.
• Knowledge in Kubernetes and Docker is a MUST
• Experience with AWS and on prem Virtualization
• Minimum 2 years of working experience as a DevOps Engineer

Job Description

• Analyze and organize raw data
• Build data systems and pipelines
• Evaluate business needs and objectives
• Combine raw information from different sources
• Explore ways to enhance data quality and reliability
• Identify opportunities for data acquisition
• Develop analytical tools and programs

Requirements:

1. Proven experience as Data Engineer with at least 3 Years professional work experience
2. Strong proficiency in at least one SQL Development (Oracle, MS SQL, or similar technologies) and ETL Development Tools (Informatica, Talend or similar technologies)
3. Knowledge in Shell Scripting, Hadoop Platform, Big Data
4. Familiarity with Agile and DevOps methodologies
   

Preferred Qualifications:

1. Familiarity with Data Modeling and Design
2. Familiarity with Python/R and AWS Service (Redshift)
3. Willing to work FULLY ONSITE (Ortigas)
   

As a Sr. QA Automation Engineer, your role is to help plan and implement manual and automated tests on our websites and software applications.

Responsibilities:  

• Working with developers and other members of the QA team to define and establish QA strategies and processes.  
• Planning, scheduling, and performing manual tests on the company’s websites and software applications.  
• Writing, maintaining, and executing well-developed and stable automated tests for both frontend and backend services.  
• Reporting on QA status, as appropriate, to keep project stakeholders informed on deliverables and timelines.   

• With at least 5+ years of experience in both manual and automation testing 
• development and execution of test plans and scenarios  
• experience in writing automated tests in Selenium, Cypress, and Appium, Robot Framework 
• testing complex GUIs, APIs, and platforms  
• source control management like Git, Bitbucket, etc.  

In addition, you must also have:  

• an eye for detail
• excellent writing and verbal communication skills
• vast knowledge in testing techniques to cover all possible corner cases for testing, verification and validation techniques 

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for the best Senior Support Engineer in the Philippines who will work directly for one of our US based partner MSPs. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

Duties

• Providing remote and phone based support to customers of our US-based partner MSP
• Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
• Delivering the support of Terminal Services, VMware, Hyper-V and Citrix-based cloud infrastructure
• Performing a wide variety of Level 1-3 support functions across many technologies
• Occasional project team work to deploy solutions for customers
• Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
• Performing a wide variety of senior support across many technologies
• Working with highly experienced solutions experts to maintain best practice environments
• Document and log all actions into ticketing system

Requirements

Please note: To be successful in this role, you will need to be able to demonstrate a independent approach to the way you resolve technical issues. We are seeking someone who has the confidence to try new things and risk failure in this role. We will be asking you questions about what you would do in a situation where you need to make independent decisions.

• Extensive experience working with VMWare & Hyper-V is REQUIRED
• A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Sophos UTM preferred)
• Experience using ticketing systems and customer service principles
• Excellent spoken and written communication skills in English (Mandatory)
• Extensive experience with Windows Server 2012 R2 and above
• Extensive knowledge in Azure AD/GPO/DNS/DHCP
• Exchange On-prem, Hybrid and Office 365
• Experience working with VMWare & Hyper-V
• iDRAC/iLO
• O365 and AD Administration
• SAN/Storage
• Extensive experience with backup technologies (Veeam, Datto and StorageCraft preferred)
• Excellent complex-problem diagnosis technique
• Email Security Gateway/Anti Spam

Qualifications:

• Can work full-time in the office
• At least 5 years of extensive experience doing Senior Support Role
• Worked in Managed services, outsourcing or professional services environment is a plus
• Calm under pressure
• Comfortable on strictly following checklist and process 
• Willing to work any shifts - preferably night/afternoon
• Strong attention to details (this role is very focused on compliance)
• Strong written and verbal communication skills
• Willing to work in our Ortigas Office

Office Address: 

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa 

Employee perks:

• ‘Never Stop Growing’ is deeply embedded in our DNA - there will be an intensive training boot camp during onboarding, including training in key technical skills.
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• 25 days paid days leave annually
• Employee Referral Program (Php 20,000)* 
• Social events, End of Financial Year and Christmas