Total 42 management trainee job vacancies in taguig

• Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Junior Finance analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets.

It is key to be flexible as the tasks may change and be added to. It will be key to contribute to the continuous improvement of our processes and it will be expected that the analyst will bring ideas to the Arch team by utilizing their expertise or previous experience.

• Process bureau settlement into IRIS and process cash allocation.
• Create front sheets and process cash allocation for non-bureau premium .
• Join special projects within Finance to be cross-functional
• Communicate directly with Underwriters and Brokers for complex accounts.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team to meet performance goals.
• Provide regular feedback and training to improve skills.

Claims Management

• Oversee claims processes for timely and accurate resolution.
• Handle escalations and review complex or high-value claims.

Risk Solutions

• Analyze trends and identify risk mitigation strategies.
• Ensure compliance with regulations and company policies.

Collaboration

• Work with internal teams and external stakeholders to address claims and risks.
• Represent the team in cross-functional initiatives.

Shift: Night Shift

We are seeking a skilled and detail-oriented Systems Engineer with expertise in Endpoint Management to join our IT team. The ideal candidate will be responsible for managing, maintaining, and optimizing endpoint systems, with a primary focus on Microsoft Intune and Windows 11. This role involves ensuring secure and efficient operation of devices across the organization while aligning with business objectives and compliance requirements.

Responsibilities:

1.      Endpoint Management:

·        Configure, manage, and monitor devices using Microsoft Intune.

·        Ensure proper deployment, updates, and maintenance of Windows 11 systems.

·        Automate provisioning, deployment, and compliance policies for endpoints.

2.      Policy and Compliance:

·        Develop and implement policies for device management, including security baselines, encryption, and application control.

·        Monitor and resolve compliance issues related to endpoint devices.

3.      System Updates and Patching:

·        Plan and execute operating system updates and application patches for Windows 11 devices.

·        Manage software distribution and version control.

4.      Troubleshooting and Support:

·        Diagnose and resolve issues with endpoints, including hardware, software, and network connectivity problems.

·        Provide second-level support for escalated endpoint-related incidents.

5.      Collaboration and Documentation:

·        Work closely with cross-functional teams to define endpoint management requirements.

·        Maintain accurate documentation of configurations, procedures, and technical designs.

6.      Training and Awareness:

·        Provide guidance and training to end-users and IT staff on endpoint best practices.

·        Stay updated on the latest trends and developments in endpoint management, Windows 11, and Intune.

• Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Pimary Functions

Provides Daily, Weekly and Monthly Sales Reports; manage B2B Portal system updates and processing uploads; Data processing and maintaining accurate Material Master & Customer Master Data; Manage SCS3 Help Inbox; Pricing uploads in PT “Promo tool” system & SAP; Additional tasks and responsibilities as directed by Senior Management

Key Roles

• Routine Daily, Weekly and Monthly Sales Reports for the following, Sales Dashboard; Backorder Report; Inventory Count; Material and Master Date Errors; Sell Out Report Retail Customers)
• Creates & Maintains customer Extranet accounts suing B2B Portal
• Creates, maintains & supports Material Data including New Materials, Material determinations; exclusions & inclusions; Maintain Customer master data within SAP; Initiate the set-up and processing all new customers within PT.SCS3 Help; Reviews queries in SCS3 help inbox and ensure timely feedback & action; Escalate reoccurring issues
• Ensures all current and upcoming promotions are uploaded in a timely and acceptable manner without error within Promo Tool
• List & Contract Pricing loaded without error in SAP
• Ensure all processes are followed and all incidents are reported accordingly
• Ensure participation in CIP and Leadership Training Programs as required
• Additional tasks and responsibilities as directed by Senior Management

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

As an End-User Helpdesk Agent, you will be primarily responsible for providing frontline user management and customer support. The End-User Helpdesk Agent efficiently provides support to customers, is a flexible problem-solver, and is confident at providing solutions. You investigate if you do not have enough information to resolve customer inquiries and complaints. At the same time, you are patient, empathetic, and very communicative with others. The End-User Helpdesk has at least basic computer skills and the capacity to stay focused in a busy work environment. The service runs 24 x 7.

Key Tasks and Responsibilities:

• Process User Management/UMT worklist requests within SLA
• Provide updates to the Sponsors, Implementation Managers, and other relevant teams on the creation/maintenance of all client-supported product accounts.
• Follow strict instructions on the creation/update of all client-supported product accounts as specified on Helpdesk Briefs/Communication Plans for each trial.
• Communicate with the Sponsor via email regarding issues on the creation/maintenance of all supported products and follow up on resolutions in a timely fashion and ensure communication is accurate both verbally and in writing.
• Ensure that all data is entered/updated correctly in the CRM system.
• Perform database system performance reporting tasks.
• Root Cause Analysis ticket owner for alerts and errors generated by the various products supported.
• Complete QC activities for User Management activities completed by other Helpdesk Administrators
• Complete Site Allocation for all client-supported product Users in a timely fashion.
• Escalate promptly to Shared UM TL any issues with the completion of User Management or compliance with SLA.
• Ensure compliance with customer Data Privacy and Security Policy
• Perform other administrative tasks as required.

Skills/Attributes Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

• Good working knowledge of Microsoft Office tools (Word, Excel, OUtlook, etc.)
• Computer and Internet-savvy
• Call/Contact Center ticketing tools, i.e., Zendesk, Salesforce (or similar CRM platform)
• Call/Contact Center call management tools, i.e., Avaya, 8x8 (or similar) is advantageous

Behavioral:

• Positive and enthusiastic personality and approach to work
• Ability to take right decisions, strong sense of ownership and accountability
• Ability to apply creativity to resolving problems
• Organized, accurate, with ability to multi-task
• Excellent written and verbal communication
• Willing to lean new skills and grow with the company

Qualifications:

• At least High School diploma or equivalent
• User Management or Data Entry experience for at least 1 year
• Previous experience in SSC/BPO and Customer Service is nice to have
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels

As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

We also reward of our staff with great benefits including:

• Competitive compensation packages
• HMO/Medical and dental coverage
• Life insurance
• Non-taxable allowances
• Night differential
• And much much more!

• Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpandaServe as the SPOC for escalations from our restaurant partnersEnsure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

• Support the total partnership team (payments, NON-CPG and CPG/FMCG campaigns) through development and execution of brand/marketing campaigns.
• Plan marketing campaigns to grow the partners business objectives tied to new and existing verticals within the platform (food delivery, pandamart and shops).
• Implement campaigns by working with internal stakeholders (local and regional) which includes content ideation, development, and set-up.
• Closely monitor campaign execution, and its performance against targets; while simultaneously recommending enhancements as needed.
• Manage and monitor the partnerships teams’ communication calendar.
• Assist in document collection and proper document storage of the partnerships campaign.

1. Provides Order Management support for the following initially identified processes:

• Order Processing
• Order Revisions
• Stock Enquiry and lead time (Either with existing PO/or no PO)
• Material Movement
• Outstanding Report (Admin Task)
• Completion Invoice Report (Admin Task)

2. Ensures and maintains high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.

3. Responsible in providing Sales revenue report on a Monthly basis.

4. Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status.

5. Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment.

6. Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met.

7. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

8. Generates, analyzes Back Orders and provides feedback to customers.

9. Provide information and solution to customer inquiries

10. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

11. Generates, analyzes Back Orders and provides feedback to customers.

12. Provides information and solution to customer inquiries

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Pimary Functions

Provides Daily, Weekly and Monthly Sales Reports; manage B2B Portal system updates and processing uploads; Data processing and maintaining accurate Material Master & Customer Master Data; Manage SCS3 Help Inbox; Pricing uploads in PT “Promo tool” system & SAP; Additional tasks and responsibilities as directed by Senior Management

Key Roles

• Routine Daily, Weekly and Monthly Sales Reports for the following, Sales Dashboard; Backorder Report; Inventory Count; Material and Master Date Errors; Sell Out Report Retail Customers)
• Create & Maintain customer Extranet accounts suing B2B Portal
• Create, maintain & support Material Data including New Materials, Material determinations; exclusions & inclusions; Maintain Customer master data within SAP; Initiate the set-up and processing all new customers within PT.SCS3 Help; Review queries in SCS3 help inbox and ensure timely feedback & action; Escalate reoccurring issues
• Ensure all current and upcoming promotions are uploaded in a timely and acceptable manner without error within Promo Tool
• List & Contract Pricing loaded without error in SAP
• Additional tasks and responsibilities as directed by Senior Management
• Ensure all processes are followed and all incidents are reported accordingly

• Ensure participation in CIP and Leadership Training Programs as required

• Work closely with local market teams to collate information and build presentations for monthly/ quarterly reporting purposes to senior management. 
• Build relationships with key regional stakeholders across finance, marketing & logistics to define and track shared OKRs and KPIs.
• Coordinate on a monthly basis with the CIO’s office on KPI and OKR reporting 
• Define timelines and track progress of key initiatives across markets.
• Coordinate and communicate these milestones and deliverables to stakeholders at various levels of the organization. 
• Develop and implement tools while working closely with the Business Analytics team to streamline reporting across portfolio markets

• Lead a team of associates in handling back-end processes (menu updates, operational escalations, etc.) for key accounts.
• Initiate and spearhead continuous improvement projects to enhance operational efficiency and effectiveness.
• Ensure contract compliance and manage stakeholder relationships with key accounts.
• Analyze data and provide insights to drive informed decision-making and strategic planning.
• Effectively communicate with internal stakeholders and key accounts to align operational objectives and priorities.

This role is primarily responsible for the full knowledge management lifecycle and management of the internal HR Knowledge Base 
and its contents including content development, system management, and management of all internal processes and procedures. 

This role will also contribute specialized expertise to different assigned projects and contribute in process improvement initiatives. 
This role is also responsible in providing day-to-day administrative, coordination, and document management and control support
related to the Integrated Management System (IMS) – policies, procedures and forms applicable to Human Resources at a Global, 
Americas, DCSA and Construction Management business group level

Responsibilities & Duties

Knowledge Management:

Content Management

• Coordinate with global stakeholders on article creation & updates

• Ensure all contents undergo required Document Management Process before they go live in the system

• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository

• Index, revise, update a variety of comprehensive contents

• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)

• Format HTML codes into knowledge articles

• Coordinate translation requests

System Management

• Conduct Knowledge Base system maintenance checks

• Do testing before & after every system release

• Create & maintain records of system performance, system usage, & Articles inventory

• Prepare visual data analysis of reports

• Report issues/defects observed or raised by End Users for Development fixes

• Gather requirement for system enhancements

• Manage UAT with stakeholder users

• Create system know-how documentation

• Lead major project releases & rollout sessions

• Create Release Management End User Communications

Client Management:

• Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates

• Participate in planning & managing KM projects in alignment with agreed scope & delivery time

• Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow

Content Planning & Analysis:

• Impact assess “as is” & “to be” process for adherence & knowledge retention

• Perform analysis of content requirements

• Generate reports & interpret data from MS Excel

• Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities

• Take part in &/or lead projects related to research, creation, & maintenance of KM materials

Information Management System – HR

• Work closely with HR Policy Leads in the preparation of their documentation for entry into IMS 

• Identify gaps in the process, analyze, and apply solutions where collaboration between HR and other departments influencing 

• the process has not occurred 

• Perform editorial checks 

• Administer document management and control of the content they are responsible for as per IMS Governance 

• Promote the importance of IMS as a “single source of truth” with Ecosystem Content Managers 

• Support the goal of reducing redundant and aged content across Ecosystem and Employee Center by working with the Document/Content owners

• Coordinate with KM Team to ensure the correct PPI and Forms are associated with the FAQs and Knowledge 

• articles 

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution 

• Maintain current processes and incorporate documentation updates as required 

• Perform simple but varied tasks in compliance with service level agreement, policies, and procedures 

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues  

• Support selected simple process improvement initiatives to streamline processes 

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• Manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports 
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Collaborate with Systems team in managing CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

We are seeking a highly motivated and detail-oriented Business Management Intern to join our dynamic team. The ideal candidate will have a passion for business, strong analytical and communication skills, and a desire to gain practical experience in various aspects of business management. This internship provides an excellent opportunity to work closely with professionals and contribute to real-world business projects.

Key Responsibilities:

• Conducts process mapping in different areas in the operations
• Conducts market research to identify industry trends, competitor strategies, and potential business opportunities
• Assists in identifying and generating leads through research and outreach
• Contribute to the planning, execution, and monitoring of business projects
• Prepares reports and presentations summarizing key findings and insights
• Provides administrative assistance to the business management team as needed
• Ability to follow instructions

Responsibilities & Duties

Content Management

• Coordinate with global stakeholders on article creation & updates
• Ensure all contents undergo required Document Management Process before they go live in the system
• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository
• Index, revise, update a variety of comprehensive contents
• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)
• Format HTML codes into knowledge articles
• Coordinate translation requests

System Management

• Conduct Knowledge Base system maintenance checks
• Do testing before & after every system release
• Create & maintain records of system performance, system usage, & Articles inventory
• Prepare visual data analysis of reports
• Report issues/defects observed or raised by End Users for Development fixes
• Gather requirement for system enhancements
• Manage UAT with stakeholder users
• Create system know-how documentation
• Lead major project releases & rollout sessions
• Create Release Management End User Communications

Client Management:

• Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates
• Participate in planning & managing KM projects in alignment with agreed scope & delivery time
• Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow

Content Planning & Analysis:

• Impact assess “as is” & “to be” process for adherence & knowledge retention
• Perform analysis of content requirements
• Generate reports & interpret data from MS Excel
• Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities
• Take part in &/or lead projects related to research, creation, & maintenance of KM materials

Qualifications & Requirements

Minimum Requirements:

• Bachelor’s degree &/or at least 4 years of relevant work experience
• Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook)
• Advanced proficiency in MS Excel
• Excellent research skills
• Experience using ServiceNow for KM (Knowledge Base, ticketing, HTML, chatbot)
• Experience on processes & procedures relevant in KM, Technical writing or copy-editing, Reporting & data analytics

Preferred qualifications:

• Experience in web development & similar projects
• Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), & methodologies
• Knowledge of HR metrics & their applicability
• Experience in the use of other HR Systems e.g. Workday & other KM platforms
• Understanding of Process Mapping Tools & Methodology
• Experience working in outsourcing, shared services, or similar model within similar function

Attributes: 

• Ability to be thorough & meticulous in completing assigned tasks & with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to gather, integrate, validate, & analyze relevant data to develop resolutions, findings, & recommendations. (Analytical Thinking)
• Ability to effectively communicate within a varied audience & internal & external customer using different platforms. (Communication)
• Ability to actively identify new areas for learning & opportunities to improve processes, tools, & mindset (Continuous improvement)
• Ability to maintain good customer relationship & initiate ways to improve customer experience (Customer Service) 
• Ability to identify & resolve moderate & complex issues by applying best practices & technical expertise & may recommend solutions for unique scenarios. (Problem Solving)

Working Environment & Physical Demands:

• Ability to work in Pacific Time schedule/Mid shift operating hours

1. Provides Order Management support for the following initially identified processes:

• Order Processing
• Order Revisions
• Stock Enquiry and lead time (Either with existing PO/or no PO)
• Material Movement
• Outstanding Report (Admin Task)
• Completion Invoice Report (Admin Task)

2. Ensures and maintains high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.

3. Responsible in providing Sales revenue report on a Monthly basis.

4. Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status.

5. Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment.

6. Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met.

7. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

8. Generates, analyzes Back Orders and provides feedback to customers.

9. Provide information and solution to customer inquiries

You will be empowered to support the Category Management Team in foodpanda Philippines.

The role requires to drive development, growth and day to day operations for the snacking category portfolio at PandaMart, this will include:

• Category Development: Be the voice of the consumer, be on top of Industry and Market Knowledge and consumer understanding of what customers buy and why.
• Develop category assortment in alignment with consumer needs and PandaMart strategy
• Range development: Expand categories basis selection requirement.
• Product Communication Strategy: Create consumer centric catalogue that helps improve conversion.
• Category profitability and Growth: Plan and deliver on growth (Volume, Value) in alignment with Internal Category teams
• Work with the commercial teams to drive discovery, traffic and conversion
• ​​​Ensure active participation in all relevant events across platforms
• Support the Category Managers and work closely with Business and Finance to manage portfolio pricing
• Inventory Management: Work closely with category and sourcing teams to ensure stock availability
• Quality: Own the quality scores (Ratings, reviews and return). Work closely with dark stores to take regular feedback and improve scores
• Other ad-hoc tasks that may be assigned by your supervisor

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

• Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects
• Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines
• Create and maintain reports on staff breakdowns with various parameters including location, business line, and region
• Manage project profiles content and data including description summaries and metadata essential to searching and reporting
• Research large-dollar projects to find online content and add it to the description
• Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role
• Conduct searches and produce export summary reports 
• Update and maintain opportunity records and proposal libraries post submission
• Modify and create SharePoint site pages, libraries, and other site applications
• Update and maintain links and add new content to libraries as requested
• Perform site analytics and research to improve site content, access, and awareness
• Review the knowledge base to identify areas that need to be updated and expanded
• Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives
• Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks
• Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting
• Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum
• Manage post-event data, attendance records, and other key metrics
• Collaborate with Systems team in managing CRM administration including dashboard creation and modification
• Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed
• Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

The role is part of the Source to Pay Team supporting the risk management of Third-Party Business Partners. The role is expected to do assigned tasks with direct supervision. Under direct supervision, the role will execute assigned tasks and collaborate closely with various teams, including Procurement, Cross-Functional Partners, Requisition to Receipt and Invoice to Pay Teams, and Accounts Payable and Receivable.

• Analyze and review new supplier request forms by conducting thorough investigations and background checks; verify their legitimacy and compliance.
• Coordinate with suppliers to ensure updated information is reflected in all relevant systems.
• Communicate with requesting departments and relevant users on time to clarify needs and requirements; document findings and provide recommendations for approval or rejection.
• Maintain and update key contact information for both new and existing suppliers. Support the retriggering of Inherent Risk Questionnaire (IRQ) processes as needed (e.g. due to changes in key contact information).
• Update the tracker on IRQ progress and highlight any overdue tasks and IRQs that have timed out.
• Maintain records of IRQ monitoring activities.
• Monitor the status of active IRQs to ensure timely processing and completion. With the support of the senior team members/team lead, identify and escalate any delays or issues in the IRQ process.
• Support the timeout process for IRQs, ensuring that any IRQs that exceed predefined time limits are appropriately addressed by coordinating with users. Implement corrective measures to prevent future timeouts based on existing guidelines.
• Review IRQs paused during onboarding by communicating with suppliers and internal teams to determine the cause and necessary steps to resume or cancel the onboarding. Document decisions and communicate outcomes to relevant parties
• Support suppliers' recertification process, ensuring compliance with organizational standards and requirements. Assist in the preparation and distribution of recertification documents. Track the status and update the recertification records in the supplier database accordingly.
• Support the Employee Center to ensure efficient communication and information flow. This includes addressing any issues with the guidance of senior team members and the team lead.
• Monitor and respond to queries in the Employee Center mailbox.
• Distribute relevant information to employees as needed.
• Organize and document all email correspondence.
• Support and direct users to the correct procedures in managing Third Party Risk
• Review and record all third-party data within service level agreements (SLAs) timely and accurate.
• Perform all assigned tasks in compliance with SLA, processes, policies, and procedures.

The role is part of the Source to Pay Team supporting the risk management of Third-Party Business Partners. The role is expected to do assigned tasks with direct supervision. Under direct supervision, the role will perform multiple tasks including serving as a point of contact for suppliers and requestors and collaborating closely with various teams, including Procurement, Cross-Functional Partners, Requisition to Receipt and Invoice to Pay Teams, and Accounts Payable and Receivable. 

• Analyze and review new supplier request forms by conducting thorough investigations and background checks; verify their legitimacy and compliance
• Coordinate with suppliers to ensure updated information is reflected in all relevant systems.
• Communicate in a timely manner with requesting departments and relevant users to clarify needs and requirements; document findings and provide recommendations for approval or rejection.
• Serve as a point of contact for suppliers and requestors. Address and resolve supplier and requestor inquiries and issues with the guidance of senior members of the team and the Team Lead.
• Maintain and update key contact information for both new and existing suppliers. Guide onboarding and use of Inherent Risk questionnaire (IRQ), and other supplier-related activities
• Support the retriggering of IRQ processes as needed (e.g. due to changes in key contact information).
• Update the tracker on IRQ progress and highlight any overdue tasks and IRQs that have timed out; generate and review reports on IRQ progress
• Maintain records of IRQ monitoring activities
• Monitor the status of active IRQs to ensure timely processing and completion. Identify and address any delays or issues in the IRQ process with the support of the senior members of the team/Team Lead.
• Support the timeout process for IRQs, ensuring that any IRQs that exceed predefined time limits are appropriately addressed by coordinating with users. Helped develop and apply corrective measures to prevent future timeouts.
• Review and analyze paused IRQs by collaborating with suppliers and internal teams to identify root causes, then determine the next steps to resume of cancel the onboarding. Document decisions and communicate outcomes to relevant parties
• Support the recertification process of suppliers, ensuring compliance with organizational standards and requirements.
• Assist in the preparation and distribution of recertification documents. Track the status and update the recertification records in the supplier database accordingly.
• Review and record all third-party data within service level agreement (SLAs) timely and accurately.
• Make recommendations for updating the Ecosystem with process and policy changes and a knowledge base.
• Test any system enhancements when necessary
• Perform multiple routine tasks in compliance with SLA, process, policies, and procedures.