A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.
TASKS;
- Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
- Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
- Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
- Medical Client-VA management
- Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)
QUALIFICATIONS:
- A Degree in a medical or healthcare-related field is preferred
- At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
- Highly proficient in the English Language (Both written and oral)
- Can perform under pressure and work alongside high-level professionals in a team environment
- Self-starter and highly-motivated
Is focused, organized, and has a growth mindset - At least one year of Training and Development experience (preferred but not required)
- Ability to think outside the box: can understand requirements and create solutions if necessary
- Must be efficient with MS Office applications and Google Suite
SYSTEM REQUIREMENTS:
- PRIMARY
- Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- BACK-UP
- Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
- Computer Memory/RAM: 4.00 GB
- Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature (Optional)
