The Corporate IT Digital Workplaces is a group of clustered teams working together to deliver optimum day-to-day operations performance of the Corpora..
The Corporate IT Digital Workplaces is a group of clustered teams working together to deliver optimum day-to-day operations performance of the Corporate Workplace and its surrounding infrastructure. We exist to provide our colleagues and stakeholders with a productive environment where you can forget about IT as we take care of the rest.
Your key tasks
Subject Matter Expert - you will be part of the Diverse Services team which work closely with the Service Desk team acting as an L2/L3 escalation. You will be supporting our end-users and stakeholders also via various channels (phone, email, tickets, and remote/on-site support) using advanced incident analysis and resolution techniques
Proactive - Monitoring, maintaining, implementing changes, and improving various IT processes and services that is being handled within the Diverse Services team
Courageous - Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone
Document master - Document systems, processes, and procedures you have responsibility for and keeping them up to date
Task Finisher - Complete tasks and/or projects on time and within budget
It provides users technology with support and services. Your main duties are to address all customer or user issues, along with common technological p..
It provides users technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone using HaloPSA.
