Responsibilities (how we will measure success)
It’s an exciting time for Learning and Development at IQ-EQ and we need a dynamic and business focused team member to help us achieve our exceptional ambitions for the Group. Our vision as a team is to deliver critical, multi-dimensional, career-defining learning experiences that WOW top talent and accelerate growth.
We are looking for an enthusiastic and dynamic Talent Administrator to join our busy team, to support initiatives around our global training strategy. You will work collaboratively with colleagues to provide an efficient, accurate and high-quality day to day operational training service to our employees and timely and proactive administrative support to our Talent & HR colleagues. You will be passionate about learning and development, inspiring and supportive, enabling our people to reach their full potential.
You will support the development and delivery of organisation's talent development programmes (check out our award winning PowerU) and digital L&D strategy and promote a culture of self-directed learning to support the delivery of IQ-EQ’s vision and people & culture agenda.
Tasks (what does the role do on a day-to-day basis)
- Support day to day training administration of all training events via our Learning Management System (MyCampus), scheduling events, issuing invites (and communications where required), tracking and confirming attendance ensuring always that data is accurate and up to date
- Manage the training administration process that supports the efficient running of CPD and other training activities across the Group
- Provide a front-line email and telephone service to the Group dealing with all training related queries, providing accurate and timely responses.
- Obtain the required data and complete the production of the quarterly training MI and activity
- Collaborating with suppliers to set up and manage external training events, including all correspondence with participants and facilitators.
- Support the global Embark induction programme, ensuring a tailored approach and a first-class experience for all new starters and their managers
Key competencies for position and level (see Group Competency model)
- Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Action Orientated – Readily acts on challenges, without unnecessary planning
- Interpersonal Savvy – Relates openly and comfortably with diverse groups of people
- Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Enthusiastic, engaging and positive
- Organised and thorough
- “Can do” attitude
- Encouraging and supportive
- Excellent listener who understand the needs of others
- Creative and Innovative
- Empathetic
- Confident and able to engender confidence
- Flexible (in both style and approach)
- Takes ownership and follows through on commitments
