Total 2 Full-time operations advisor job vacancies in malabon

The Supply Chain Operation/Customer Service Supervisor serves as the process owner for the Order to Delivery process and acts as the central hub for information flow between Sales/Marketing, Supply Chain (SC), and other support groups. Responsible for ensuring the accurate entry of all orders into the SAP system.

Duties and Responsibilities:

• Collaborate with the Sales and Marketing teams to understand sales targets and objectives.
• Monitor order processing and delivery schedules to identify potential delays or issues that may impact sales targets.
• Act as the primary point of contact for resolving issues related to order servicing.
• Investigate and address any discrepancies or challenges in order processing and delivery.
• Coordinate with relevant departments, including Sales, Supply Chain team, and Customer Service, to identify and implement solutions to resolve issues promptly.
• Conduct regular audits of sales order data to identify and correct any inaccuracies or discrepancies.
• Provide training and guidance to team members responsible for entering SO details to ensure consistency and accuracy in data entry processes.
• Monitor order statuses and adjust delivery schedules as needed to accommodate changes or prioritize urgent orders.
• Establish and maintain effective communication channels between Sales/Marketing, Supply Chain team, and other support groups involved in the order fulfillment process.

Duties and Responsibilities

Customer Interaction and Support:

• Respond to customer queries via phone, email, or chat promptly and accurately.
• Identify and assist customers with specific needs.
• Handle complaints regarding unfulfilled orders professionally.
• Provide alternative options for out-of-stock or discontinued items.

Order Processing and Management:

• Efficiently process orders and distribute receipts.
• Accurately input orders into the database in a timely manner.
• Ensure Sales Targets are met by delivering orders on time and complete for assigned accounts.
• Encode and process Sales Orders details accurately in SAP, including picklist and delivery receipts.
• Timely resolve issues related to order fulfillment and customer service.

Inventory and Reporting:

• Monitor inventory and provide alternative options for out-of-stock or discontinued items.
• Prepare invoices, shipping documents, and order reports for management.
• Submit reports on time and fulfill other operational and business requirements.

Sales Support and Communication:

• Provide salespeople with trends reports and necessary information.
• Maintain efficient communication regarding order fulfillment and customer issues.