Total 5 operations advisor job vacancies in taguig city

Team Management: 

• Manages day-to-day activities of all projects.
• Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.
• Develops and coaches team members, provides constructive feedback and support.
• Makes hiring decisions, identify training needs, and deliver appropriate training to staff. 
• Reviews performance based on scorecards and implement rewards and recognition plans.

Client Relationship Management:

• Builds and fosters client relationships to ensure continued business and growth.
• Ensures adherence to contractual obligations (service level agreements and internal KPIs) through analysis and reporting. 
• Handles and responds to client escalations and commendations. 
• Maintains a high degree of client focus and flexibility (including working early/late shifts). 

Operational Excellence:

• Implements and develops policies and procedures for process improvement. 
• Identifies and responds to ideas for process improvement from team members. 
• Analyzes and prepares reports for Management on contractual obligations (service level agreements and internal KPIs). 
• Experience supporting global, high-availability operating environments. 
   

• Conduct interviews and prepare results regarding customer behavior
• Analyze customer comments and complaints and identify gaps and possible solutions
• Coordinate with various departments to provide proactive customer communication
• Assist with manual refunding to ensure SLA adherence

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

Role Purpose:

To provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Key responsibilities

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
• Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service’ mentality
• Be able to respond across all products, but become an expert in at least one area
• Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes
• Maintain open and transparent communication within the team
• Proactively escalate any issues that would affect the customer experience
• Provide first time resolution to customer contacts, taking into account the commercial value of each contact.
• Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.
• Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.
• Perform any other duties as assigned and required.

Working at Freelancer.com are for the:

• Self-growth enthusiasts. We kickstart our day asking, what can I improve today?
• Trailblazers. If you’re someone who takes charge and strives to have their ideas turn into instant impact, you’re in!
• Data-driven. In making decisions we rely on one question, what does the data say?
• Changemakers. Driven by our mission to bring billions of jobs to people, we’re here to change lives and empower individuals worldwide. 
• Team players. Here at Freelancer, we are a pro sports team. We work together seamlessly, passing the ball of innovation and collaboration to score success as one.

About Freelancer.com

Twelve-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. More than 75+ million registered users have posted over 30 million projects and contests to date in over 2,000 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering, and manufacturing.

Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN and is quoted on OTCQX Best Market under the ticker FLNCF.

The impact you’ll make in the team

We’re on the lookout for a driven and innovative Talent Acquisition and People Operations who will help shape the future of Freelancer.com by sourcing top talent, nurturing a thriving company culture, and driving employee engagement. If you’re passionate about building teams and improving processes, this role is for you.

Talent Acquisition

• Strategically source exceptional talent across various platforms using innovative strategies.
• Drive end-to-end recruitment, collaborating closely with hiring managers to meet hiring needs effectively.
• Represent Freelancer.com at events, meetups, and university partnerships to network with technology professionals.
• Onboard new hires and grow the company culture internally.
• Plan and implement employee engagement activities that promote motivation, boost mental wellbeing, and foster work-life balance in the organization.

People Operations

• Analyze HR data and continuously improve processes and systems.
• Review and manage company benefits to align with employee needs and industry standards.
• Address and resolve employee relations concerns, acting as the liaison between the company's consulting legal team for any legal advice and appropriate actions for administrative/labor cases.
• Write, review, and revise existing company policies and other documents (if deemed necessary).
• Provide case management and other related trainings to leads and managers.
• Manage administrative cases, including investigations and corrective actions, and prepare related documentation (e.g., NTEs, Disciplinary Action Forms, and Notices of Decision).

The duties and responsibilities described may change as necessitated by business demands.

A proven track record in technical recruiting and people operations but most importantly, we care about your character, as we are seeking someone who:

• Has a natural flair and ability to make friends with everyone in the room.
• Is a nerd at heart and knows what differentiates truly great engineers, product managers, AI engineers, and etc.
• Has a high level of emotional intelligence.
• Takes initiative, is pragmatic, and is self-motivated.
• Proven work experience in technical recruitment and employee relations.

• Take on the challenge of shaping global talent strategies while working closely with great engineers and product managers to drive innovation.
• Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace.
• Get inspired and stay engaged with our company's regular hackathons, monthly engagement events, and sports activities where you can put your skills to the test and win cash prizes! 
• Comprehensive and competitive health benefits to keep you and your family healthy (HMO, Life, and Personal Accident Insurances).
• Enjoy a delicious free daily meal, snacks, and beverages, to help you stay productive and focused throughout the day!
• Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO