Total 317 process development engineer job vacancies in Makati, Metro Manila

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Project Manager with Agile and Software Development Expertise

Working Hours: Full-Time Mon - Friday 9:00 am - 6:00 pm EST

Holidays: US Regular Holidays; PTO can be requested on a need basis

Salary: $900 - 3500 (depending on experience and client’s final offer)

About the Role:

We are seeking an experienced Project Manager with a deep understanding of the entire software development lifecycle and a strong background in Agile methodologies. The ideal candidate will have the capability to implement Agile practices effectively and possess a certification such as Scrum Master (preferred). The Project Manager will be responsible for managing software projects, ensuring that Agile methodologies are followed, and utilizing tools like Trello or Jira to track project progress.

Key Responsibilities:

• Oversee the entire software development lifecycle, from planning to deployment.
• Implement and manage Agile methodologies, particularly SCRUM, within development teams.
• Utilize project management tools such as Jira or Trello to track and monitor project progress.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Provide guidance and support to development teams, ensuring adherence to Agile practices.
  

• Has at least 4-5 years of relevant experience performing the same role as a Project Manager
• Has extensive experience in software development projects, specifically with PHP, Laravel, Vue.js, and MySQL databases.
• Strong knowledge and experience in Agile methodologies, with a focus on SCRUM.
• Proficiency in using project management tools such as Jira or Trello.
• Experience in integrating third-party services, including payment systems and other APIs.
• Scrum Master certification or equivalent is a plus.
  

Preferred Experience:

• Experience with PHP, Laravel, Vue.js, and MySQL databases.
• Proven ability to integrate third-party services and APIs.

Who You'll Work With

We are experiencing tremendous growth and have an immediate need for a self-motivated Pre-Sales Network Systems Engineer to provide pre-sales technical support for our customers and prospects in the Philippines.

The Systems Engineer is a critical component of the Arista Sales team. The main responsibility of the Systems Engineer is acting as a trusted advisor to our customers and prospects to identify opportunities, gather requirements and design creative solutions.

Responsibilities:

• You will partner with the Arista Account Managers to understand customer pain points and conduct white board network architectural reviews in addition to conducting Arista product presentations of Arista’s Open Networking Data Center and Cognitive Campus (including Wifi) networking solutions, CloudVision (Network Automation), Security (Network Detection), Endpoint Security and Real-time Fabric Monitoring solutions.
• You will architect, design and propose Arista Data Center & Campus network solutions using leaf-spine architectures (VXLAN, EVPN) and network overlays to capture additional sales.
• Perform hands-on tests to validate customer proof-of-concept setups, Data Center and/or Campus network designs, and network deployments using new products and features.
• Put together design guidelines and recommend improvements to customers for the networks they supported.
• Partner with Sales Team to respond to RFP/RFQs.
• Provide feedback to Product Management and Engineering.
• Represent Arista at SDN and Open Networking industry events and conferences.
• Keep up-to-date on competitive solutions, products, and services.
• Author white papers on technology and products.

We are seeking a talented Senior Site Reliability Engineer to join our team. In this role, you will be instrumental in designing, implementing, and managing our cloud infrastructure on AWS. You will leverage your expertise in Kubernetes to ensure optimal performance and reliability while driving innovation through automation and SRE best practices.

Responsibilities:

• Architect, implement, and manage highly available, scalable, and secure cloud infrastructure on AWS
• Design and implement robust Kubernetes clusters to support critical applications
• Develop and implement comprehensive monitoring solutions using Grafana to proactively identify and resolve system issues
• Lead incident response efforts, conducting thorough root cause analysis and implementing preventive measures
• Provide on-call support to maintain system uptime and health
• Drive the adoption of SRE best practices, including capacity planning, performance tuning, and automation
• Collaborate with development teams to optimize system performance and reliability

• Operation of kitchen equipment, air-con system, building automation, fire protection system, electrical panel, plumbing equipment, boiler, heater and related sub-system to run the Hotels’ operation. 

• Responsible for preventive maintenance, breakdown repair and constructive work. 

• Responsible for capital upgrading, minor project upgrading of equipment and alteration to the system.  

• Propose and recommend upgrading, improvement work and energy saving project. 

• Conduct safety inspection of kitchen, public area, guest room, stores and follow-up all related works. 

• Carry out generator testing, lift homing test and fire alarm test. 

• Liaise with users and operating departments for shutdown and servicing. 

• Carry out any other duties as and when assigned by the Management of the Hotel and department.

• Work with professional Engineer, Designer, Consultant, Architect and Contractor on upgrading project and temporary supply for exhibitions and conventions. 

• Assist Technicians to carry out repair work. 

• Supervise Contractor’s work; hold regular meetings to ensure quality standard is maintained and to meet deadline. 

We are seeking an experienced AWS DevOps Engineer to join our team. This role is focused on providing advanced technical support, incident resolution, and execution of programmed tasks such as deployments. The ideal candidate will have a strong foundation in DevOps principles, coupled with deep expertise in cloud technologies, containerization, and automation.

Responsibilities

• Provide L3 support, including incident resolution, scheduled deployments, and other operational tasks
• Manage and maintain AWS infrastructure (IAM, S3, EC2, ECS, R53, Logs)
• Design, implement, and manage containerized applications using Docker, ECS, and Helm
• Administer Kubernetes clusters using Rancher and kubectl
• Configure and manage CDNs (Akamai, Cloudfront)
• Implement infrastructure as code solutions using Terraform
• Manage SSL certificates across various platforms (Linux, Windows, F5)
• Troubleshoot network issues and optimize network performance
• Develop and implement automation scripts and procedures
• Administer Windows servers and manage version control systems (GitHub, GitLab)

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.

What you will be doing
• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
• Interacts with product managers and/or users to define system requirements and/or necessary modifications.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Write technical specifications based on conceptual design and stated business requirements.
• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
• Completes documentation and procedures for installation and maintenance.
• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
• Other related duties assigned as needed.

What you bring

• Core Java experience

• Other related technologies: Junit, SpringBoot, Hibernate, Jenkins, Azure or WAS

• Oracle or Postgre SQL for database

• Sound understanding of Design Patterns, Behaviour Driven Development

• Confident and adaptable personality

• Strong organisational, prioritisation, and planning skills

• Ability to perform under pressure

• Good attitude, hunger for learning, drive to do the work, has good motivation, can do attitude

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

The role requires an experienced, high caliber mainframe developer with good functional and technical engineering skills/ product knowledge to work with business stakeholders and key suppliers to deliver change to agreed time, quality and cost parameters.

WHAT YOU WILL DO:

• Provides application software development services or technical support typically in a defined project.

• Develops program logic for new applications or analyzes and modifies logic in existing applications.

• Codes, tests, debugs, documents, implements, and maintains software applications.

• Maintains, tests, and integrates application components.

• Makes recommendations towards the development of new code or reuse of existing code

• Ensures system improvements are successfully implemented.

• Demonstrates an understanding of FIS systems and the financial services industry.

• Analyzes requirements and translates business requirements into product designs.

• Writes technical specifications and other forms of documentation.

• Suggests technical alternatives and improves/streamlines processes and systems.

• Completes project assignments and special projects commensurate with job expectations.

• Conducts planning, analysis, and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

WHAT YOU BRING:

• 5 years of experience in application development with Cobol, JCL, VSAM, CICS

• Knowledge on Banking/Lending domain

• Systematics ALS experience would be an added advantage

• On-call production support experience would be an added advantage

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.

WHAT WE OFFER YOU :

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Software Engineer Level II is responsible for design, construction and unit testing of assigned components/modules. The candidate will collaborate with Business Analysts and SMEs to perform detailed requirement analysis. The candidate will provide production implementation and post-production support and be part of the US IT team.

• Analyze, design, develop methods, procedures to achieve optimal configuration of concurrent product baselines for company specific underwriting applications
• Ability to understand data modeling (conceptual, logical and physical) and database design concepts
• Support other development/QA staff with specific subject matter expertise
• Collect, track and report configuration management metrics and brief senior leadership on status of CM within the program
• Willingness to learn and work on SapiensPro configuration Tool.

The QA Engineer II is responsible for testing of all software product changes. The incumbent partners with internal and external stakeholders to ensure products conform to the desired quality standard. This role requires technical skills and a high degree of problem solving skills. The individual will be expected to actively contribute towards the team and organizational goal of continuous process improvement. This role requires strong communication skills and the ability to work well with others. This role will focus on configuring and setting up test automation.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary :
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.
 
What you will be doing:

• Conduct data analysis and interpretation of trends, patterns, and insights to identify opportunities for process optimization, cost reduction, and experience enhancement.

• Responsible for collecting and analyzing data from various sources, utilizing data visualization, and reporting tools, and deriving insights and recommendations that support business decision-making and improvement.

• Discuss and elaborate on requirements with FIS Internal Business Users and Stakeholders to effectively communicate, ask the right questions, and capture their needs and expectations.

• Facilitates and leads workshops to expand requirements and provide solutions. The ability to design and conduct interactive sessions with stakeholders, elicit feedback, and present possible solutions that address their pain points and goals is essential.

• As a Business Systems Analyst Specialist, the role involves being at the heart of projects, collaborating with various teams and roles across the organization, including Product Owners, Architects, and Developers within the Technology team.

• The ability to understand and align with different functions will be key to the success of the projects.

• Investigate FIS Internal Business User activities, playing a key role by testing systems and providing competitive solutions.

• Conduct research and analysis, test the systems' functionality and usability, and propose feasible, cost-effective, and value-adding solutions.

• Enable user-centric design through continuous engagement with FIS Internal Business Users.

• The ability to empathize with the FIS Internal Business Users, understand their needs and preferences, and involve them in the design and validation process is crucial to our success.

• Supports the Transformation Lead and the FIS Internal Business Users in solving design and implementation challenges.

• Assists the Transformation Lead in defining the product vision and roadmap, translating business requirements into technical specifications, and ensuring the delivery of high-quality solutions that meet the business objectives and expectations.

• Collaborates with cross-functional teams, including business stakeholders, solution architecture, third-party vendors, data, and infrastructure teams to document technical solutions aligned with business objectives.

• Ensures scalability, security, and regulatory compliance such as consumer duty. Works with various technical teams, understands the architecture and data flows, documents the technical solutions and business rules, and ensures compliance with relevant standards and regulations.

• Create comprehensive business requirements documents, functional specifications, and use cases to guide development and testing activities.

• This will involve producing clear and detailed documentation that captures the business needs, and functional and non-functional requirements and includes use cases and scenarios that illustrate the expected behavior and outcomes of the solutions.

• Builds strong relationships with business stakeholders and vendor partners, ensuring effective communication, managing expectations, and resolving any conflicts or issues during the project lifecycle.

• Is responsible for establishing trust and rapport with the stakeholders and the vendors, communicating proactively and transparently, managing the expectations and the scope, and resolving any conflicts or issues that may arise during the project lifecycle.

• Develop innovative solutions and recommend process changes, system enhancements, or other initiatives to address identified issues and achieve business objectives.

• The candidate should be able to think creatively and critically, identify and evaluate alternative solutions, and recommend the best course of action that solves the problems and adds value to the business.

• Support testing efforts by defining test scenarios, coordinating testing activities, and verifying that implemented solutions meet business requirements and quality standards.

• You will be able to define the test scenarios and the acceptance criteria, coordinate the testing activities with the testers and the developers, and verify that the implemented solutions meet the business requirements and the quality standards.

• Identify opportunities for continuous improvement in processes, tools, methodologies, and best practices related to business analysis.

• Monitor and evaluate the solutions' performance and outcomes, solicit feedback and lessons learned, and identify opportunities for improvement in these areas.

What you will bring :

• Agile Principles, Methodology and Practices.

• You have a solid understanding and experience in applying agile principles, methodology, and practices, such as Scrum or Kanban, to deliver iterative, incremental, and customer-focused solutions.

• Four (4) years of systems and business analysis experience, requires a proven track record of performing systems and business analysis, such as eliciting, analyzing, validating, and managing requirements, designing and modelling processes, and documenting and communicating solutions.

• Demonstrable experience gathering and analyzing technical and non-technical information, documenting processes and solutions to solve problems or meet business/systems outcomes.

• Solid experience gathering and analyzing technical and non-technical information, such as data, documents, interviews, observations, surveys, or workshops.

• Demonstrable experience in documenting processes and solutions using tools in the Microsoft 0365 environment.

• Previous experience in handling large projects related to building and delivering innovative and robust solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)

• Experience in AI implementations, preferably with Microsoft Copilot or similar AI-driven tools that can accelerate and enhance development.

• Experience in developing and integrating conversational agents using Microsoft Bot Framework and customizing them to suit various scenarios and intents.

• Previous exposure to large projects using Azure Machine Learning and Azure Databricks to create, train, and deploy machine learning models and apply them to various data sources and types.

• Familiarity with Microsoft AI principles, responsible AI practices, and how to implement them in solutions.

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The position supports the learning and development of colleagues through the delivery of trainings as well as promotes colleague engagement through active participation in colleague activities

DELIVER LEARNING AND DEVELOPMENT PROGRAMS TO COLLEAGUES

· Prepare training requirements

· Deliver brand training programs and property-specific modules to colleagues

· Assist in training needs analysis and development of property-specific programs

· Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements

· Liaise with external training providers

· Ensure upkeep of training room and proper ordering and inventory of training supplies

· Maintain accurate training records and reports

SUPERVISE THE INTERNSHIP PROGRAM

· Oversee Hotel Internship Program

· Build strong partnerships with schools

· Recruit, orient, and train all trainees who can be potential colleagues

· Maintain accurate records of interns (including MOAs, medical records, job task checklist, evaluations)

THE MAIN AREAS OF RESPONSIBILITY

• Contribute to market research, including identify market potential and find potential leads, reach out new potential clients via cold calling, email, LinkedIn communication;
• Build and maintain long term relationships with new and existing customers through daily contact, making presentations, frequent visits;
• Prepare commercial offers and ensure contracts to achieve assigned sales goals;
• Attend exhibitions/meetings abroad to represent Trucell and Ripple Networks and its products with solutions;
• Collaborate with technical support department and product specialists to address customer requirements.

About you

• You pride yourself and gain great satisfaction in providing amazing customer service, and care about the support you give to staff.
• You have excellent communication skills, and stakeholder management.
• You have the desire to bring innovation to the solution process, thinking creatively and critically to ensure the best possible outcomes.
• You take your commitments seriously and don’t let others down. You always follow through on your responsibilities.
• You are resilient and a self-starter. You are motivated to get things done.
• You are knowledgeable, while still being curious to learn and adapt quickly.
• You love working in a small, collaborative team that enjoys having fun and supporting each other.

Primary Responsibilities    

SALES

• Design, deliver and monitor programs geared towards a consistent customer service experience to clients that is truly personal, memorable, and fit the SGS Brand and values.
• Proactively build the database and call via phone or other forms of media to offer and successfully sell SGS offerings to prospective clients.

  MARKETING

• Assists business development initiatives and implementation of technical advisory services, sales and marketing activities, and in other activities that will drive business growth and profitability.
• Assists the management, marketing and sales teams in various digital marketing plans and activities (Social Media campaigns, chatbot, Online store, etc.).

Specific Responsibilities   

SALES

• Enquiry management.  Ensure all client enquiries (regardless of source) are attended to in an approachable, professional, and prompt manner, including generation of proposals and coordinating with SGS affiliates.
• Proactively contacts new customers via phone or other media tools to offer SGS services and successfully generate business.
• Monitor dormant accounts (6 months inactive or no business being covered by field sales.
• Inactive accounts are considered new customer or prospects.
• Client experience management.  Develop initiatives and programs geared towards delivery of excellent customer experience regardless of channel (walk-in, phone, web, etc.).  This includes establishing and monitoring key customer service KPIs, creation of innovative programs and strategies so that the client experience of SGS is truly personal and memorable that fits the SGS brand.
• New client needs identification.  Establish ways in which new client needs and market trends are identified, captured and shared to business development and sales teams.
• Build-up of customer database and generate relevant market and customer information through surveys and research.

MARKETING:

• Coordinates very closely with Business Manager for National Program developments meeting industry needs.
• Assists sales team to achieve revenue target for the newly launched services in pilot geographical locations.
• Coordinates events for new service launching and technical trainings by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules & assignments, and coordinating marketing materials.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Reports directly to the Software QA Supervisor and responsible for implementing and developing the test automation infrastructure of the Quality Assurance team, involving test automation development, establishing coding standards and best practices for test automation, analysis and discovery of tools, and maintaining the test automation environment where the test scripts will run on. To ensure sufficient overlap with functional and cross-functional team members globally, this position reports on a flexible night shift schedule (usually 8pm to 4am PHT, adjusted to 8pm to 5am PHT when Daylight Saving Time ends) and is eligible for night differential pay.

What you'll be doing:
Implementation of tools, standards and best practices 

1. Implements best practices for test automation and shares it with the team. 
2. Works with the Test architect to design and implement the Automation framework.
3. Develops and implements automation test planning and strategy.

Automation environment maintenance 

1. Maintains and oversees the status of the test environments along its test data.
2. Ensures that the test environments are functional and caters to the needs for test automation.

Test Case Automation 

1. Designs and develops automated test scripts using standard automation tools and frameworks.
2. Conducts code reviews on teammates' pull requests.
3. Maintains and updates automated test scripts.
4. Plans automated suites to support project teams during regression testing.

Software Quality Assurance Exercise

1. Collaborates with teammates to establish internal processes and best practices for Software Quality Assurance.
2. Proposes and implements process improvements that could benefit not just the QA team, but the project team as well.
3. Allocates work, estimation, along with script development, within the automation team.
4. Stays up-to-date with the new testing tools and test strategies.

Cross-Functional Agile Collaboration

1. Participates in agile ceremonies like scrum meetings, sprint planning, project retrospectives and provide personal input and feedback.
2. Attends production or live deployments and monitors deployment status after performing sanity testing.
3. Creates a recording of user documentation of configurable components or any related functionalities for business users or as needed.
4. Collaborates remotely with cross-functional teams in the United States, Philippines, and India, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software.
5. Collaborates with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.

Software Test Life Cycle Management

1. Executes test cases and/or scripts, including thorough regression tests, white or black box testing of new and existing functionalities, and manual execution of end-to-end scenarios.
2. Assesses scope of testing and create test suites in Zephyr for JIRA.
3. Reviews and collates test cycle metrics, including test progress, test results, defects found, overall testing status and potential risks, and reports to project stakeholders.
4. Investigates and debugs test failures, provides detailed reports and collaborates with the development team to resolve issues promptly.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of four (4) to six (6) years of experience as a Test Automation Engineer or in a similar role.
• Must have experience in test automation tools such as Selenium, Playwright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have a solid understanding of software testing principles, methodologies, and best practices, and be accustomed to Agile Development.
• Must be familiar with CI/CD concepts and tools and performance testing and security testing.
• Must be able to work a flexible night shift schedule (typically 8pm-4am PHT, adjusting to 8pm-5am PHT after Daylight Saving Time ends).

Primary Responsibilities    

SALES

• Design, deliver and monitor programs geared towards a consistent customer service experience to clients that is truly personal, memorable, and fit the SGS Brand and values.
• Proactively build the database and call via phone or other forms of media to offer and successfully sell SGS offerings to prospective clients.

  MARKETING

• Assists business development initiatives and implementation of technical advisory services, sales and marketing activities, and in other activities that will drive business growth and profitability.
• Assists the management, marketing and sales teams in various digital marketing plans and activities (Social Media campaigns, chatbot, Online store, etc.).

Specific Responsibilities   

SALES

• Enquiry management.  Ensure all client enquiries (regardless of source) are attended to in an approachable, professional, and prompt manner, including generation of proposals and coordinating with SGS affiliates.
• Proactively contacts new customers via phone or other media tools to offer SGS services and successfully generate business.
• Monitor dormant accounts (6 months inactive or no business being covered by field sales.
• Inactive accounts are considered new customer or prospects.
• Client experience management.  Develop initiatives and programs geared towards delivery of excellent customer experience regardless of channel (walk-in, phone, web, etc.).  This includes establishing and monitoring key customer service KPIs, creation of innovative programs and strategies so that the client experience of SGS is truly personal and memorable that fits the SGS brand.
• New client needs identification.  Establish ways in which new client needs and market trends are identified, captured and shared to business development and sales teams.
• Build-up of customer database and generate relevant market and customer information through surveys and research.

MARKETING:

• Coordinates very closely with Business Manager for National Program developments meeting industry needs.
• Assists sales team to achieve revenue target for the newly launched services in pilot geographical locations.
• Coordinates events for new service launching and technical trainings by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules & assignments, and coordinating marketing materials.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Position: Cold Caller

Work Hours: Monday to Friday 8:00 -  5:00 PM CST

Holidays: TBD

Pay Range: $900 - $1500 USD (Besides the monthly salary, this company also offers a performance bonus/commission for the hired talent. Commissions can range from $2,500 - $10k on average when the hired candidate closes a deal)

Key Responsibilities:

• Make targeted lists of potential prospects
• Make cold calls & cold emails to potential prospects using provided scripts or guidelines
• Maintain accurate records of calls and outcomes in our database
• Follow up on leads generated through cold calling to nurture relationships
• Adapt and refine calling strategies based on feedback and results

• At least 1-2 years of cold-calling experience
• Strong English communication skills, both verbal and written
• Ability to build rapport quickly over the phone
• Goal-oriented with a desire to meet or exceed targets
• Experience with HubSpot or any CRM is beneficial
• Google Suite (or Microsoft Office) proficiency
• Zoom Info experience
• Resilience and persistence in handling rejection
• Experience with automation in CRM is a plus
• Experience with any power dialers is beneficial too
• Private Equity background/experience is a plus.

We are seeking an exceptional DevOps / QA Engineer to join our Open Source Program Office (OSPO) team.  This role focuses on creating, maintaining, and extending tests, ensuring robust code coverage, and developing testing pipelines. You will use infrastructure-as-code to effectively mimic production deployments for comprehensive testing. Your technical expertise in CI/CD pipelines, automation, Python, Kubernetes, and related technologies will be instrumental in shaping our testing and deployment strategies.

Responsibilities:

• Testing Frameworks: Develop, maintain, and extend automated test frameworks and scripts to ensure comprehensive code coverage and high-quality software releases.
• Pipeline Development: Build and enhance continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing and deployment process.
• Infrastructure-as-Code: Utilize infrastructure-as-code (IaC) tools to create and manage environments that mimic production deployments for accurate and reliable testing.
• Test Environments: Set up, maintain, and monitor test environments to ensure stability and reliability throughout the testing cycle.
• Code Quality: Ensure all code contributions meet high standards of quality, following best practices for testing, documentation, and maintainability.
• Collaboration: Work closely with development, product management, and operations teams to ensure seamless integration of testing and deployment processes.
• Monitoring and Reporting: Implement monitoring solutions to track performance and reliability metrics, generating reports to communicate findings and recommendations.
• Continuous Improvement: Continuously improve testing strategies and methodologies to keep pace with industry best practices and emerging technologies.
   

Reporting Line

• This position reports to the Business Development Manager

Primary Responsibilities    

• Prepares distinct action plans in line with the overall business and sales strategies to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business
• In-charge of developing new businesses, generating new sales opportunities and managing key accounts in order to meet required revenue targets

Specific Responsibilities   

• In conjunction with overall sales strategy, create sales and business development plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location
• Conduct market analysis to find out industry needs, pricing and trends to capture business opportunities
• Establish strong market presence through consistent participation in various industry affiliation and events
• Identify, conduct research, plan and contact potential clients to establish new business in order to achieve targeted revenue growth
• Maintain positive relationships with current and potential clients through consistent customer engagement
• Anticipate, identify, and acknowledge client’s needs and pains and translates those into sales opportunities
• Prepare quotation, service agreement, and tender within set deadlines to achieve sales performance targets
• Ensure timely and professional submission of all information and proposals as requested by clients, ensuring follow-up until closure
• Prepare and submit timely and accurate reports of Weekly Activity Report and Weekly Activity Plan
• Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers
• Monitor customer satisfaction and achieve timely settlement of account receivables with SGS
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Perform other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Comply with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrate strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, complete required training, intervene in unsafe situations, refuse unsafe work, and comply fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assist other staff members in maintaining readiness to respond to emergencies within the workplace
• Dispose or direct the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Report all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently use all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintain a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintain awareness of the safety and health related hazards and environmental aspects and propose action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participate in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfill the requirements needed in the success of the QHSEE Management System
• Recognize the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

We are seeking an exceptional DevOps / QA Engineer to join our Open Source Program Office (OSPO) team.  This role focuses on creating, maintaining, and extending tests, ensuring robust code coverage, and developing testing pipelines. You will use infrastructure-as-code to effectively mimic production deployments for comprehensive testing. Your technical expertise in CI/CD pipelines, automation, Python, Kubernetes, and related technologies will be instrumental in shaping our testing and deployment strategies.

Responsibilities:

• Testing Frameworks: Develop, maintain, and extend automated test frameworks and scripts to ensure comprehensive code coverage and high-quality software releases.
• Pipeline Development: Build and enhance continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing and deployment process.
• Infrastructure-as-Code: Utilize infrastructure-as-code (IaC) tools to create and manage environments that mimic production deployments for accurate and reliable testing.
• Test Environments: Set up, maintain, and monitor test environments to ensure stability and reliability throughout the testing cycle.
• Code Quality: Ensure all code contributions meet high standards of quality, following best practices for testing, documentation, and maintainability.
• Collaboration: Work closely with development, product management, and operations teams to ensure seamless integration of testing and deployment processes.
• Monitoring and Reporting: Implement monitoring solutions to track performance and reliability metrics, generating reports to communicate findings and recommendations.
• Continuous Improvement: Continuously improve testing strategies and methodologies to keep pace with industry best practices and emerging technologies.
   

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

Position: Sales Development Coordinator

Working Hours: Monday to Friday from 8 am to 5 pm US Pacific Time.

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:
As Sales Development Coordinator, you will help the company work with US and Western clients to convert sales leads to qualified sales opportunities through effective phone, email, and other creative tactics. You will leverage a defined sales process and materials, but adapt as needed to succeed.

Responsibilities include but are not limited to:

1. Execute pipeline admin
2. Sales follow-up thru email and phone calls
3. Conduct intro sales calls to qualify prospects and build interest in booking proposal call
4. Support tasks for Sales Strategist & Sales Manager

Competencies

Work Experience: ( * are required)

1. * Email sales coordination for B2B clients with a contract value of $12k to 60K/year.
2. * Phone follow ups & intro meetings for B2B clients with a contract value of $12k to $60K/year.
3. * Experienced and effective with sales / CRM tools for prospect communication, pipeline management, etc.
4. * Can craft concise & compelling sales emails, both for follow-up and prospect response situations.
5. * Experience and effectiveness with cold and warm phone campaigns, hitting target volume and conversion metrics.

Mindset:

1. * Attention to Detail - Ensures details within tasks are noticed to progress accurately.
2. * Metrics-driven & self-motivated, with an ability to set/keep a pace independently day to day.
3. * Competitive & driven to win, especially in the face of adversity or challenges. Enjoys pursuing challenges.
4. *Personable- Projects a positive first impression on everyone across live or digital mediums, with a clear err of positivity, connection, confidence, and clarity. You are not shy or off-putting, even in “new” situations.
5. * Effective Communication - Able to communicate effectively with the team re: projects, brainstorming ideas, etc.

Qualifications Required:

(* items are required)

1. * Remote work ready:
1. stable high speed internet with backup
2. reliable computer (laptop or desktop)
3. headset, mic, and webcam for meetings
4. focused workspace.
3. * Fluent in conversational english written and verbal.
4. Ideally, at least 1 year of work from home experience

Benefits:

1. Salary depends on experience
2. Fixed schedule with weekends off
3. Training and travel opportunities
4. Work from home, fully remote, no office visits required.

Vasion is looking for a Product Support Engineer that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world. This position will be based in the Philippines.

POSITION SUMMARY

As a Product Support Engineer, Tier 1, you will be responsible for providing technical assistance and support to customers who are experiencing challenges or issues with our products. Your role will involve diagnosing problems, guiding customers through solutions, and escalating more complex issues to higher tiers when necessary. You will play a pivotal role in ensuring customer satisfaction and maintaining high-quality support services.

RESPONSIBILITIES:

• Serve as the primary point of contact for customers seeking technical assistance via phone, email, or chat.
• Diagnose and troubleshoot technical issues related to the company's products.
• Provide step-by-step guidance to customers in resolving problems and configuration issues.
• Document and track customer issues using a ticketing system, ensuring accurate and detailed records.
• Escalate unresolved issues to appropriate internal teams, such as Tier 2 or development, while ensuring timely resolution.
• Collaborate with cross-functional teams to improve product functionality and customer experience based on feedback.
• Contribute to knowledge base articles and FAQs to enable customers to troubleshoot common problems independently.
• Continuously update skills and knowledge about new product features and technical solutions.
• Working with a KCS program creating, contributing and maintaining knowledge base articles
• Ability to create, work and update Objectives and Key Results (OKRs)* 
• On Call and shift work may be required
• Replicating and documenting customer problems
• Documentation for cases and training
• Point of escalation for sales engineers
• Working with a KCS program creating, contributing and maintaining knowledge base articles
• Ability to create, work and update Objectives and Key Results (OKRs)* 
• On Call and shift work may be required

• Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent work experience).
• Proven experience in a customer support or technical support role, preferably in a technology-focused industry.
• Strong understanding of technical concepts and ability to communicate them clearly to non-technical customers.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with ticketing systems and customer support software.
• Excellent communication skills and customer-oriented approach.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to learn and adapt to new technologies and products.

PREFERRED QUALIFICATIONS:

• Certification in relevant technologies or products.
• Experience with remote support tools and remote troubleshooting.
• Knowledge of scripting languages or programming skills (Python, JavaScript, etc.).

• Discretionary Vacation Bonus
• Mental Wellness Support
• Being part of a growing innovative, disruptive global technology company located in St. George, Utah
• Travel to U.S. for company sponsored events
• Genuine work/life balance
• High potential for career advancement opportunities
• Compensation depending on performance and experience
• Swag

OUR CORE VALUES

Vasion looks for people who will exemplify its core values and are driven to become:

• Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
• Candor Seekers (Radical Candor by Kim Scott)
• Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
• Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

MORE ABOUT VASION

Visit https://www.vasion.com and https://www.printerlogic.com.

ADDITIONAL INFORMATION

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.

Company Profile

Our client is a privately owned, independent company headquartered in Singapore and first established in 2004 with the sole intention of carrying out chemical distribution services, especially to commodity industries in many parts of the world.

The client provides excellent connectivity with emerging markets and firmly believes in timely and perfectly managed procurement services. They offer supply chain management services, inbound/outbound logistics, and chemical products consulting. The client services are always client-based and tailored to the needs and desires of each customer.

The client now operates in 12 regional offices and represents a growing number of businesses that are serving a variety of markets.

This is a great opportunity to gain experience in a company that ensures career advancement to the employees.

Job Overview:

As an Assistant Sales and Marketing Manager, the job will play a crucial role in supervising the sales activities from promotions up to purchase orders.

This job involves maintaining and generating businesses in the Philippines.

Duties and Responsibilities:

• Supervise all sales activities.
• Regular meetings with potential customers and Suppliers.
• Generate new sales. Sourcing for all potential suppliers and customers for the Philippines market.
• Responsible for the procurement from chemical manufacture companies in PH.
• Maintaining existing businesses with Philippines suppliers and customers.
• Other duties as assigned by management.
• Provide market insight for the sales of the company’s products.

• Bachelor degree in Chemical Engineering, Chemical Science, Marketing, or any related courses.
• With at least 3 to 5 years of experience in sales and marketing.
• Must have a background working in the chemical trading industry or manufacturing of raw materials industry.
• Having experience in trading/selling basic commodity/ chemical raw materials is an advantage.
• Good communication skills and fluency in English.
• Detail-oriented, humble, and has initiative to perform.

Job type: Permanent
Employment type: Full-time/Direct Employment
Schedule: Monday to Friday
8:00 am to 5:00 pm OR 9:00 am to 6:00 pm
Location: Ayala Avenue, Makati City (Onsite)
Industry: Chemical Trading / Manufacturing of Raw Materials

Job Description

• This role is for residents in the Philippines only
• Collaborate closely with senior stakeholders and commercial team to understand business requirements and effectively translate them into technical requirements for the development team
• Planning and documenting comprehensive technical specifications for features or system design, ensuring a clear roadmap for development and implementation
• Supporting, guiding and directing the development team in all aspects of the software development life cycle, including design, development, coding, testing and debugging to deliver high quality solutions
• Writing testable, scalable and efficient code, leading by example and setting coding standards for the team
• Conducting code reviews and providing constructive feedback to the team to ensure code quality
• Work hand in hand with the team to create and deploy web-based applications for our enterprise clients
• Collaborating with cross functional teams to align technical solutions to business goals
• Identify opportunities to create business value and improve the user experience, based on user research

Who we are looking for:

• Desire to learn and adapt to new technologies
• A strong team player and ability to lead team
• Detail-oriented, analytical and love solving problems
• Strong communication skills
• Ability to work in a fast-paced environment
• Excellent time and project management skills