Total 5 Senior Executive process improvement manager job vacancies in The Philippines

The Robotics Centre of Competence is part of the Development & Technology division and supports all business areas with regards to Robotics Process Automation (RPA). Our mission is to relief staff from mundane and repetitive tasks with the help of Robotics Process Automation, in order to make them more focused on adding value activities. The objective of the team is to scale up the application of Robotics Process Automation across all the service centers as a part of the standard Business Process as a Service offering, as well as promoting further enhancement to enable automation on the next level.

Your key tasks 

• Design, configure, test, deploy and maintain reusable Robotic Process Automation (RPA) scripts and frameworks designed to replicate manual administrative processes
• Team with process consultants to prepare business processes for automation
• Support full lifecycle implementation of the RPA project (including building prototypes, validating script performance at scale, sharing demos of work completed, and training end-users on self-service tools within the platform)

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Conducts operational, compliance, and financial audit and advisory engagements of domestic and/or international operations and providing sound project management. leads the planning and execution, reporting and follow-up of audit engagements. Develops, monitors and assists in executing the testing strategy for audit engagements.

What Part Will You Play?

• Leads the day-to-day tactical execution of audit and advisory engagement projects. Assists with the implementation and adjustment of project plans to ensure delivery in accordance with established project budgets and timelines. Participates in department-wide process improvement initiatives and special projects.
• Provides first level review of work paper documentation to ensure the retained documentation supports the audit work performed. Prepares or assists the project manager in preparing formal audit reports. Partners with the project manager to assess the adequacy of the corrective action(s) taken by management, stakeholders, or process owners to improve governance, risk management, and control issues.
• Leverages understanding of the organization to provide value-added audit solutions and apply industry best practices. Assists less experienced auditors with the interpretation of applicable laws, regulations, compliance standards and audit methodologies. Begins to act as an information source within the department.
• Tracks and reports project status and milestones to project leadership and/or management. Discusses audit results, their impact and recommendations for corrective actions with the project manager and/or management.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Accounting, Operations, IT or related degree or equivalent training or experience in lieu of degree
• Typically Minimum 4 Years Relevant Exp
• Related work experience

Preferred Qualifications

• Typically Minimum 6 Years Relevant Exp
• Accounting, Operations, IT or related professional auditing experience. Experience in a recognized process improvement discipline (Six Sigma, Lean ISO, etc.)
• Professional Certification (CIA, CPE, CFE, CISA, etc.)

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Industry knowledge - Knowledge of the financial industry
• Audit knowledge - Experience with industry audit standards
• Project Management - Ability to organize and manage multiple projects and resources simultaneously

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Install, configure, maintain, support, and secure the organization's network communications, including LANs and/or WANs. Identifies network problems, isolates root causes, and initiates corrective action. Determines priority of action and additional resources required, based on severity of service interruption. Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services. Interacts with Telecommunication Engineers, LAN Administrators, and transmission and RF staff regarding ongoing network activities. Ascertains compliance with security, safety, and environmental guidelines. Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements. This role requires individuals to work within the demands a global 24x7 High availability transaction oriented network. Ability to translate business requirements into network requirements and collaboratively work with other technical teams to deliver an overall solution.

What Part Will You Play?

• Lead collaboration in a team environment
• Provides expertise level problem solving solutions within the Global Payments Network
• Provides expertise to recognize and resolve complex problems and issues according to corporate policies/procedures
• Manages complex Network project tasks independently with internal and external clients
• Provides mentorship to entry/lower level team members
• Independently designs, configures, tests, documents, and implements complex network designs and components
• Generates complex reports on network performance, trouble-shooting results, and routine maintenance of network elements
• Independently utilizes tools within the network to analyze client networks

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: No degree specified
• Typically Minimum 6 Years Relevant Exp
• 6-8 years of enterprise networking experience and/or a Bachelor's Degree

Preferred Qualifications

• Appropriate advanced industry network certifications are preferred.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Ensures tasks of team are competed in a timely manner.
• Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Oversees a team and coordinates daily work covering multiple assignments.
• Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
• Dynamic Routing - Configure industry standard dynamic routing protocols including but not limited to BGP and OSPF.
• WAN Optimization and QoS - WAN optimization and QoS on global MPLS network carrying voice and data.
• Load Balancing - Global DNS load balancing and local application load balancing.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Conducts operational, compliance, and financial audit and advisory engagements of domestic and/or international operations and providing sound project management. leads the planning and execution, reporting and follow-up of audit engagements. Develops, monitors and assists in executing the testing strategy for audit engagements.

What Part Will You Play?

• Leads the day-to-day tactical execution of audit and advisory engagement projects. Assists with the implementation and adjustment of project plans to ensure delivery in accordance with established project budgets and timelines. Participates in department-wide process improvement initiatives and special projects.
• Provides first level review of work paper documentation to ensure the retained documentation supports the audit work performed. Prepares or assists the project manager in preparing formal audit reports. Partners with the project manager to assess the adequacy of the corrective action(s) taken by management, stakeholders, or process owners to improve governance, risk management, and control issues.
• Leverages understanding of the organization to provide value-added audit solutions and apply industry best practices. Assists less experienced auditors with the interpretation of applicable laws, regulations, compliance standards and audit methodologies. Begins to act as an information source within the department.
• Tracks and reports project status and milestones to project leadership and/or management. Discusses audit results, their impact and recommendations for corrective actions with the project manager and/or management.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Accounting, Operations, IT or related degree or equivalent training or experience in lieu of degree
• Typically Minimum 4 Years Relevant Exp
• Related work experience

Preferred Qualifications

• Typically Minimum 6 Years Relevant Exp
• Accounting, Operations, IT or related professional auditing experience. Experience in a recognized process improvement discipline (Six Sigma, Lean ISO, etc.)
• Professional Certification (CIA, CPE, CFE, CISA, etc.)

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Industry knowledge - Knowledge of the financial industry
• Audit knowledge - Experience with industry audit standards
• Project Management - Ability to organize and manage multiple projects and resources simultaneously

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.

• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics, and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Ensures that the changes made by programmers are correct. Conducts tests using client data to be certain client needs will be met. Verifies through testing that changes made by programmers to one part of the application do not impact other parts. Reports and reviews testing results.

• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and or check the work of less experienced Business Systems Analysts.

• Considers the business implications of the application of technology to the current business environment.

• Performs other related duties as required.

WHAT YOU WILL BRING:

• Must have skills/experience: Solid experience in Business / Systems Analysis and ServiceNow domain experience

• Nice to have skills/experience: Banking domain experience

• 5-8 years relevant work experience

• Hybrid setup and must be willing to report to the office twice a week. Office location is Ecoplaza Bldg, Magallanes, Makati City

• Must be willing to work on a night shift (9:00pm to 6:00am Manila Time - Weekdays)

• College Undergraduates and Non-Bachelor Degree holders with relevant skills/experience are welcome to apply

• Knowledge of FIS’ products and services (trainings and orientation will be provided)

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

• (e.g., executive, management, individual contributors)

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, team, and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Is resourceful and proactive in gathering information and sharing ideas

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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