Total 4 process improvement manager job vacancies in Quezon City, National Capital Region, Philippines

The HR Manager oversees and leads human resources programs, ensuring alignment with organizational goals and compliance with applicable laws. This role involves managing HR operations, onboarding staff, supporting team members and virtual assistants, processing contracts, improving retention strategies, and promoting a safe and engaging work environment.

TASKS:

• Oversee and optimize HR operations, ensuring efficiency and compliance.
• Manage vendor relationships, contracts, and independent contractor (IC) documentation.
• Design and implement onboarding processes, training programs, and orientation sessions.
• Develop and maintain HR-related reports and metrics to guide organizational decisions.
• Foster a culture focused on engagement, service excellence, and high performance.
• Address Independent Contractor concerns promptly while ensuring resolution aligns with company policies.
• Lead initiatives to improve retention, promote Independent Contractor well-being, and enhance workplace safety.
• Ensure compliance with labor laws and organizational policies.

QUALIFICATIONS:

• Minimum of 4 years of experience in human resources, with a proven track record of leadership.
• Excellent written and verbal communication skills, with exceptional fluency in English.
• Strong organizational and time-management abilities.
• Proficient in Microsoft Office Suite and Google Workspace.
• In-depth understanding of HR processes, policies, and labor laws.
• Demonstrated ability to maintain confidentiality and handle sensitive information with integrity.
• Ability to work independently and collaborate across teams effectively.
• Permanent work-from-home capability.

RATE AND REWARDS:

• Rate is as high as $1800 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.

Octal Philippines Inc. is looking for an experienced and dynamic IT Project Manager to lead our IT project initiatives. The ideal candidate will be responsible for overseeing the planning, execution, and completion of projects within the IT department. This role requires strong leadership skills, the ability to manage multiple tasks, and a proven track record of delivering projects on time and within budget. If you have a passion for technology and a commitment to driving excellence, we want to hear from you!

QUALIFICATIONS:

 Bachelor's degree in Computer Science, Information Technology, or a related field.

 3+ years of experience in IT project management, with a focus on software development projects.

 Proven experience in managing banking-related software projects is a plus.

 Strong understanding of the software development life cycle (SDLC), including requirements analysis, development, testing, and deployment.

 Experience with Agile/Scrum project management methodologies.

 Strong communication and interpersonal skills, with the ability to work closely with both technical teams and banking clients.  Experience using project management tools (e.g., Jira, Microsoft Project, Redmine).

 PMP, PRINCE2, or ScrumMaster certification is a plus.

 Experience with API integration and/or data migration projects is an advantage.

• Lead and manage multiple software development projects for clients, ensuring that all deliverables meet project timelines, quality, and budget.
• Collaborate with business analysts, developers, QA teams, and other stakeholders to define project scope, goals, and deliverables.
• Develop and manage detailed project plans, resource allocation, timelines, risk management, and communication plans.
• Continuously assess and monitor project risks, identifying potential issues early and proactively developing mitigation strategies.
• Maintain continuous alignment of project scope with business objectives and make recommendations for changes where necessary.
• Ensure clear communication with clients, providing regular updates on project status, risks, and issues.
• Coordinate and facilitate client meetings, including requirements gathering, testing updates, and project status reviews.
• Track and monitor project progress and performance metrics.
• Ensure proper adherence to change management processes.
• Ensure that projects follow industry standards and established methodologies

The Product Manager, Value-Added Services will support Product VAS Lead in driving the growth of our Product VAS portfolio across all Product VAS categories such as Risk and Data Solutions, Issuing and Acceptance Solutions, and Network Solutions. The position will have significant interaction with IPVMC cluster and Regional Hub Product teams and collaborate with cross-functional teams within Visa such as Sales, Risk, Finance, Consulting and Analytics, and Client Services.

Important to the role are a deep understanding of the payments landscape, a customer-obsessed mindset to understand our clients’ needs, and a strong business acumen to achieve long-term growth. Key responsibilities include but are not limited to the following:

• Drive VAS revenue and goals by working with market and regional Product teams, Sales teams, and other relevant cross-functional teams and stakeholders,
• Develop and execute VAS strategies to accelerate the growth of VAS in Philippines ,
• Support pre- and post-sales engagements including but not limited to evaluating potential opportunities, creating client pipeline, and executing against sales plans,
• Execute activities throughout the sales cycle such as sales pitch, product demos/webinars, commercial offer, contracting, optimization, and audit management,
• Support the launch of new product initiatives, product enhancements, and acceleration plans,
• Assess the feasibility of rolling out new products and solutions into the cluster, understand and provide local market requirements that will influence the global product roadmap, and develop go-to-market and commercialization plans,
• Engage with clients during & post the sales journey to pitch, negotiate commercials and showcase value from usage
• Provide regular reporting and analysis to senior management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.