What we expect of you, day to day.
Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs for JIT
Manage the correct allocation of incoming liquidity within agreed times scales
Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)
Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimise service/client impact
Develop an in-depth understanding of the payments platform and our global network of Payment Partners
Actively seek to improve processes, workflows and tooling
Support the identification, management and resolution of service affecting incidents
Manage your time effectively to ensure all critical tasks are completed and deadlines achieved
Collaborate with Compliance to ensure payments are not delayed and cut-off times are achieved
Collaborate with Treasury to support the daily liquidity management process
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
